Honest, quality work, exceptionally kind & helpful. This should be your go-to auto shop!I was driving from DC back home to NY on July 5th and was 4 hours from home when my cars engine light came on. I recognized the problem because I had just had it fixed at my Lincoln dealer the week before and knew I couldnt safely drive the car without addressing it. I pulled off the road and called the dealer whod done the work. Closed for the holiday. I tried a bunch of other Lincoln numbers - sales, the closest dealer, the 1800# - all no help. Ward Automotive was the closest shop to where Id stopped so, not expecting much, I called. They were busy, but after listening to my problem, Debbie told me to come in and theyd at least take a quick look.Not only did they check out and diagnose the problem within 15 minutes of my arrival, but they fixed it right away, getting me back on the road within 1.5 hours (despite not having the part on hand...they got it delivered). But the most impressive part is that the cost was $400 LESS than Id paid just the week before for the exact same repair at my Lincoln dealer, where I was a regular customer. Ward Automotive had no incentive to keep pricing low for me. They knew I was from out of town and over a barrel - I needed to get home that day - so they truly could have charged pretty much anything. Instead, they fixed my car within 2 hours (instead of the 2 days it took my dealer) and for $144 instead of $444.Obviously, Lincoln has lost my business. I only wish I could give it to Ward instead. If this is how they treat someone theyll never see again, imagine how good they are to locals/repeat customers.

This place, the owner and the staff are great! Honest, reasonable and fair. Highly recommend!

A MUST GO, YOULL BE MORE THAN THANKFUL!!!While on our way to D.C. from NYC on a rainy day, my Jeep Grand Cherokee broke down in the highway around 5:30 am. We pulled over to the nearest exit and after jacking it up we realized it had to be either the front axel or front differential. After a quick Google search we came up with Ward Automotive. This place definitely EXCEEDED OUR EXPECTATIONS!!! The professionalism, the honesty, the friendly and family-like environment, the hygiene, and the price can NEVER be compared for the AMAZING work theyve provided. Thank you SOOO MUCH JT and Maggie, you guys have been a true blessing to us!!!

As an HVAC Contractor our customers demand same day service so to find an auto shop that can provide the same is truly a blessing.Thank you to your team for keeping us on the road and keeping our customers cool again!

Absolutely amazing place and friendly and honest people.

They helped us out when we had a crash nearby on 95. Helped us to find a rental truck so we can continue on our vacation and are working with our insurance company.

Amazing place, honest owners! Don’t try to overcharge you like other places. Will be returning 🙂

Thanks for doing s great job on my car. Your pricing was fair and competitive and i did not feel any pressure to have unnesessary work done. A great family business. Definitly will come bac !

These guys really know how to take care of my car!