The staff was very helpful and friendly. They were able to help me out with all my needs without making me feel pressured into anything. They actually answered all my question even though I was asking so many questions to details. Id totally recommend this place.

The quality and final results of service. The constant communication and professional, courteous service of Renee and Shelton. The patience of both in listening to my concerns...all made this experience better than I expected, and I highly recommend this shop, accidental repair or any other services.

Poor quality repairs. Missing plastic clips, frame repair rusting after a year. Thats after the initial repair and I had to take it back for rework as well. They miss the mark for quality. The repair Looked ok on the outside, just dont look under the hood if you get your car back from here if you want to be happy.

Service went far and beyond to make this trying time as easy as possible.

They are Above an excellent they have got six stars from me as their survey.

The work was good, but, I waited an extra week to get my car because, I was told, wrong parts were sent to them.

Excellent service highly recommend

I was trying to write a review for santee location and I will never go to any of the service kings.

Great service and staff expedited service, constant updates via text and calls, great experience.

We were hit by a drunk driver in our business truck. Without our truck we cannot complete work, which is a huge deal. We called Service King in Santee, but were declined due to the aluminum body, so they referred us to El Cajon because they work on aluminum body (call center confirmed). We waited a week for the appointment, emptied the truck, brought it in the morning. Over 6 hours later we get a call to pick it up because THEY DONT WORK ON ALUMINUM BODY! A huge waste of time that could have been saved by a simple phone call. Really unprofessional staff, cursing in the wait room, and when looking at the truck, she just walked away and left us in the cold. The lady that had us sign paperwork was friendly though.

The manager of this place has my most respect helped me with with an issued that I had with my Fiat. Totally grateful. He didnt charge me for it. So thankful he help me out.

They were very efficient and quick with repairs. Lorena went above and beyond and was very informative.

Very nice people and did awesome work.

No big deal, theyre pretty nice they were referred to by my smog guy, I just drove my mom there and she used them and seems to be happy...

I tried not to give them one star, but they made me! They sent a text saying that the car is complete and ready to pick up. When I arrived,  there were missing liner clips and the hood wasnt lining properly with new bumper. The manager blamed the bad job on the accident saying that the accident caused the entire front to shift!! Are u kidding me the accident happened at speed of 5 MPH!!!  I had to bring the car again for the two issues. The did fix them but they damaged the hood!! There is an abvious ding near the hing due to pressure applied trying to close it.Btw there were two more parts that I declined to replace which they have no effect what so ever on the fit up.

After over a year of trepidation I decided to trust a referral to a body and paint garage to spruce-up my Mercedes SUV. This reluctance was due to my history as an absolute perfectionist in the automotive restoration and repair industry whereby my family maintained a shop that produced many award winning restorations including complete body-off fares for decades. As such my eye for quality is quite keen and I remain very hard to impress. I wasted no time in informing their estimator, Buck Rider that hes was dealing with a consummate perfectionist and as such, he was to consider himself very forewarned. Nonetheless, he remained undaunted and very generously proceeded to go over several options with me to repaint the polymer portions of my truck that had failing paint. After deciding to work with him, a week later my truck was complete and the incredibly challenging task to match the silver paint was performed perfectly (matching that color separates the men from the boys) and all of the work was done to top quality standards (it matched factory). In addition, he offered the services of a Paintless Dent Removal (PDR) subcontractor that removed every door ding the vehicle had acquired since 2004. His work was absolutely masterful. There was no way with a naked eye that the former location of those dents could be identified and the original paint remained fully intact in the process...INCREDIBLE. I have never been happier with anyones work, Gene Townsends or the PDR sub. I have since used the sub on another Mercedes with outrageously remarkable results. I cannot recommend these folks enough/am immensely satisfied. They even made a follow-up call to be sure that I was copied with the lifetime warranty and that someone had explained it to me.

Friendly staff that go the extra mile for great service.

Quick, very friendly and clean. Just not sure about the longevity of the repair but they do offer a lifetime guarantee!!!!

Did a terrible estimate of my damages, right off the bat told me they didnt think the insurance would accept some of the damage caused by their insured, didnt even send me the appraisal just sent it to the insurance and they screwed me over....

Good workers

They did not do a very good job on the scratch removal and detail. Like it was done by Street folk:-(:-(:-(:-(:-(

Very friendly and professional. I would use them again...

Great service finished 5 days sooner

Had our vehicle was taken in the same day and then completed in 3 days!!!

Townsends was better

Excellent service