From beginning to end, Sam Kalasho made the experience unforgettable. He is affable, professional, amusing, and punctual. The greatest aspect was that he was patient and did not try to force anything on me. Im overjoyed that I purchased my vehicle here! A big thanks to Sam and his team!

Alfredo was a wonderful helpful sales personHis follow ups were appreciatedI made the buying transaction seamless and quickI felt treated with respectMy car was ready, gassed up, detailed and waiting for me when I arrived and the paperwork was all but doneThank you

I bought my 3500 extended length cargo van in July 2020. It has bee a year and I still love this Van. The Sprinter manager Mike V in El Cajon convinced me to buy this monster. By monster I mean I got the biggest one. It has been the best van I could ever imagine owning. Mike made it easy for me and gave me an unbelievable deal. Thank you Mike ( LOVE MY VAN)

I had an exceptional experience at Mercedes-Benz of El Cajon. KC my sales person and Shukri the sales manager were both very helpful in explaining the options on my now, new vehicle. They werent pushy. I didnt feel like I was being sold. I feel I got a fair price and I feel like they both treated me well. I havent always had that experience at car dealerships. I recommend you stop by, and hope to hear you feel the same.

Ceaser is the man to go to as your financial advisor. The guy pretty much is all for his customers and will guide you the right direction. My experience with him thus far has been absolutely perfect. I will continue to come back. The prices are expensive as it is a Mercedes dealership. But he has found different and all avenues to give you the best deals. I recommend you request Cesar 👌

Wonderful experience in buying a car. Enrique L. was great! I called on the phone, the car was available. After 20 minutes we arrived at the shop, the car was actually there, 2 hours later we already left in a new Sprinter.

INCREDIBLE EXPERIENCE !Ruben and Cesar are amazing ! great customer service and unbelievable Service department. I had the best experience ! Completely different than the Kearny Mesa location. El Cajon Mercedes-Benz is the best dealership in San Diego!

If you ever need service for your Mercedes, I highly recommend you go to Bryan, hes professional, gets the job done faster than expected, and is really responsive for calls/texts. My loyalty for him is strong, hes the only service advisor I would trust with my baby.

Was able to get an appointment same day of my initial call. Work was completed within 2 hours of the diagnostics test. Cost was less than estimated.

Thank you Daniel García for giving the best customer service ever !!!

Gerardo from Service did a great job making things happen. Scheduled same day and got it fixed same day. Michael from Service also supervised the whole process and make sure everything was running smooth and Patrick at the shop did an amazing job.Amazing team, congrats!

LOVE my new car and the service. My sales team got us in and out of the process with ease. I am going back to get a few things replaced so will let you know more about service soon.

I Have been to Mercedes Benz of El Cajon few time now, and I have been very pleased with all my service visits, a loaner car provided to me if I make an appointment. Staff is helpful and respectful and never tried to push me to purchase a service or other things. I have extended warranty on my vehicle, and every time I take my care to be looked at for some repair, it has been always covered by the warranty, and they never tried to pass it as “wear and tear” as I have experienced before in another manufacture dealer, and they always do a complimentary multi-point inspection. Overall good experience

So far they have been great but Im not finished there yet. I will keep you posted.

I just bought a returned lease 2021 GLC 300! The buying process with Cesar was easy and professional. He followed through on the promise to certify my new car. Michael my service manager explained the process and communicated clearly throughout. What a great group of people to buy a Mercedes from!

I want to personally thank Michael the service manager as well as Moises in parts and Omar the runaround guy for showing the best customer service Ive seen from a dealership. They all totally went out of there way to make sure I had my issues fixed and left satisfied with a smile. They all deserve a big shout out for going above and beyond. Will definitely recommend future services to my peers with mercedes on behalf of these 3 gentlemen without a doubt.

If you live in the Southern California area, you owe to yourself to stop by and meet Garrett Martin and his team of extraordinary reps and technicians before you make your next purchase.Mercedes-Benz of El Cajon is the best MB dealership Ive ever dealt with bar none. We had encountered a sudden loss of power and destabilization coming through the pass on US 8. We were able to call ahead and speak with Rueben, who immediately set us up to be seen by their specialist the moment we could arrive.When we pulled into the service area, Garrett met us and immediately pulled his top technician over, and moments, this young mans expertise had not only diagnosed the problem, he was able to reprogram the computers almost instantly. Garrett had us back in our vehicle and on the road in less than twenty minutes.Im not one to be impressed by car dealerships, but these gentlemen were so professional, and their extraordinary hospitality and proficient service was the best Ive ever experienced. They were so kind, even insisting that we call them from Texas if we ever needed anything from Mercedes. Simply put, this team is amazing.Again, THANK YOU Rueben, Garrett, and the rest of your El Cajon MB team for being so hospitable and giving us such extraordinary service!

Love Mb of El Cajon. Very attentive, knowledgable, friendly and efficient! Love the service team! Thank you!

Want a professional salesman? Go to Mercedes Benz and ask for SAM. He will not disappoint you. Extremely friendly, caring and courteous.

Enrique was very nice to us and helped us out big time. He didn’t rush us into anything and helped us look at options with no pressure. Marjan was so sweet and kind, she was very informative as well. They both seemed like we were just talking to family and we were really impressed. Would definitely recommend this place to family and friends!

Positive experience with Cesar in service topped off with a really pleasant conversation with KC Toma on the sales floor.

I took my Sprinter motorhome to Mercedez of El Cajon for an update recall on the emission system. This work was performed and they also found a recall on the rear speed sensor, which they also replaced. Their service was done in a timely manner.

Michael and his service team...If you want it done RIGHT, with courtesy, respect, timeliness, transparency, pride of workmanship, a staff that goes beyond expectations...then you found the right place! Michael, the service manager, and his team will take great care of your vehicle and YOU! Tell him Chase sent you, you wont be disappointed!!

My experience started in Kearney mesa Mercedes which was an experience I hope no one ever has to experience. My car had some spark plug issues and I just had brand new spark plugs put in my car 3 months prior. And my car is still under warranty. The service manager Benny Kearny Mesa said it was not covered which I thought was ridiculous since those were brand new spark plugs put in my Mercedes three months prior. This guy Benny should not be a service manager he kept trying to find ways to BS me and tell me my warranty did not cover it which I knew he was wrong. They told me if they were to fix my car the total amount on the bill was over $5000 I had to take a deep breath before I lost my mind. I contacted Mercedes-Benz of El Cajon and spoke to Cesar and he immediately towed my car from the Kearny Mesa dealership to Mercedes Benz of El Cajon. Turns out it was a blown spark plug and just needed to be replaced even though it was brand new. As a service advisor he He showed great judgment and execution by doing what was right and taking care of the customer. I always thought Mercedes-Benz was one company when it came to service but during this experience I can tell that they are not. During the whole time at Kearny Mesa Benny would give me the cowardly response oh I don’t agree with it not being covered it should be covered and if I could take care of it I would. B/S Because a service advisor did what a “service manager” chose not to do. Based on that experience I would say Benny is a liar in as someone who cannot be trusted. Cesar is an excellent service visor and hopefully is on a path to become a service manager and maybe take Benny’s jobs one of these days

Re: Replacement Key Fabrication for W123 and W210- I want to specifically give recognition to Mr. Moises Murillo in the parts department. Mr. Murillo is an exceptional employee embodying the values and commitment of Mercedes Benz towards customer service. Mr. Murillo should be an example for others to follow He is truly an asset to your team. Thank you.

I walked in just to look and I was greeted by Danny Garcia. He was so nice, genuine and not pushy. I am in sales and I know the games. He truly felt like a friend that was on my side ready to find the right car and the best deal for me. I shopped around and came back due to the level of service. I was introduced to Diana the sales manager and was pleasantly surprised by her demeanor. She was in the middle of lunch and put me first so I could feel like we got the best deal. I truly am going to be a life customer as long as Daniel and Diana are here! My first Mercedes-Benz but because of them it won’t be my last! Great team and great talent are the perfect equation for success! Thank you Danny and Diana! See you soon! 💜

So happy we were ended up at MB El Cajon after searching all of California for our 2019 Sprinter. Tomas and Mike V. were so awesome to work with and they addressed every detail and delivered the van to us once everything was dialed in. Definitely recommend their dealership!

Had my air conditioning repaired at MB El Cajon. Cesar was great, he was professional and kept me informed on their progress. Couldn’t have had a better experience!

I really felt I was treated as a VIP costumer. Thanks Osama for helping me get a really awesome car. Love it :)

Best Mercedes Benz Dealership in San Diego....Period!I am not a man of many words so Ill keep it short. The Customer Service here is exceptional.

If I could leave 0 stars I would. Took my car for service and the guy left without giving me a call leaving the car there. went to the dealership to get my car and check on the status after multiple calls with no answer they said they couldn’t help me in any way. Who services a car and leaves work without giving the owner any updates. Cesar, the guy working on my car said it would take two hours.. again left work without updating me which caused me to leave my car there overnight for something that was supposed to be two hours max. Horrible service overall. Save your time and go somewhere else.

Most professional and friendly team. From Sales to Service they truly are “the best or nothing”

Mercedes Benz is the best dealership! Best customer service! Best care for my Benz! Thank you!

My wife and I bought our car here from Danny. Nothing but positive things to say about the entire car buying experience. Danny was extremely responsive, sent us pictures and videos of the car, and had the car ready to test drive as soon as we arrived. Thank you Danny, for the great car buying experience. My wife and I are very happy with the purchase

We were traveling across the Country in our Thor Siesta Sprinter and the engine Light came on and then the DEF light came on and then we went to count down mode and by the time we were in San Diego and spoke to Garrett Martin we had 4 starts left and Garrett told us to bring in the following day when they opened and they would get us taken care of. I want to give Garrett Martin a shout out for his help and professionalism as his team got the RV taken care of within 8 hours and gave us a loaner car and pointed us to sites to visit in San Diego while the RV was being serviced and I have given Mercedes Benz a 5 Star for how Garrett took care of us in a desperate time and as other dealerships told us we would have to leave our RV for 3 days as which we were living in.Thank You Garrett and Mercedes of El Cajon for taking care of myself and my wife through this stressful situation.Rick & Julie Garcia

Outstanding service and courtesy. Highly recommend!

Cesar is amazing, he always welcomes you with a big smile and a positive attitude. Cesar is the reason why I bring my vehicles to Mercedes Benz of El Cajon

If you ever need service for your Mercedes, I highly recommend you go to Bryan, hes professional, gets the job done faster than expected, and is really responsive for calls/texts. My loyalty for him is strong, hes the only service advisor I would trust with my baby.

Would definitely recommend MBEC for your services needs. My SA ( Cesar ) is the best! Super helpful, polite, and he always addresses any concerns or questions you have during your visits.

***NOT BBB ACCREDITED AND YOU WILL SEE WHY**** Be very careful when purchasing a vehicle here. The gentlemen that help you in the beginning are great, but once it’s time to fill out paperwork... PAY ATTENTION AND ASK QUESTIONS. Because they’ll have you sign on the dotted line without question. I purchased my vehicle and was happy with it, asked questions w the paperwork but was given all the wrong answers and my paperwork is screwed up in addition to them selling me on a service package and didn’t explain the stipulations (don’t buy it— better off saving yourself a few grand)BASICALLY, I’ll probably sell my car and purchase a different vehicle elsewhere because Mercedes will f you over for a pretty penny.

I had a good experience with the transaction. No surprises. Everything was transparent. The staff was cool and never did I feel pressured to do anything I did not want. Best of all, they stocked the exact van I wanted since I started my search. I did not mine driving 200 miles to pick up my Sprinter at all. Great experience overall. Gabe

Garrett was awesome in service. Had to wait on some parts and was down longer than anticipated. Be he went out of his way to get me a better price on parts and labor. Made my experience way better!

I had an amazing experience dealing with Daniel Romero at Mercedes of El Cajon. He made leasing a vehicle very simple. He was in constant contact with me throughout the entire process and made sure I had the best experience possible. This is exactly the kind of service I would expect from Mercedes Benz. I will be recommending Daniel to all my family and friends because of his amazing customer service, Thanks Daniel!

The Mercedes of el cajon very disappointed I gave them to 2 stars when that really deserve only one my car was taken into have some mechanic work done to it now as far as the mechanics I dont know how good it is yet cuz I just got my vehicle out today so far so good but the professionalism and the mechanics of the work that they done week very weak they dont seem to care about the persons car whatsoever against the paint cuz I have scratches all over it from where they work at thats a very unprofessional when I went to go pick it pick my vehicle up didnt even wash it I think probably they didnt wash it because they wanted to hide scratches well thats what I have to say I didnt like it like it or not one bit the way they took care of my car look wise mechanic wise I pray that everythings okay cost me enough

Staff is always very nice and the facility is spotless. Much better customer service than Mercedes Benz of San Diego. Mercedes Benz El Cajon is the only place I will take my Benzo for maintenance and repairs.

Cesar was outstanding, when no other sales rep approached us, he saw us from across the lot and headed our way. Cesar treated us with respect and gave my mom his full attention and explained patiently, my mom asked me to please write this review and I did so gracefully because of the way Cesar conducted himself towards her and myself. I would definitely recommend this to my friends and family and I will look for Cesar next time I visit Mercedes-Benz of El Cajon!

Received excellent customer service today from Jessica & Diana, i highly recommend anybody who comes down to MB el cajon to work with Jessica, you will be in great hands if shes the one you talk to!

They are always great about keeping me informed of upcoming service requirements. They provide text reminders before the appointment and then follow up the next day to ensure everything went well. Everyone is always so friendly and helpful.

I really hate it when I need unexpected work on my car but, Mercedes Benz always takes good care of me and my car. I bought my vehicle from MB El Cajon and as always, a pleasant experience.

Awesome staff. Stand up honest folks no BS get the service done quickly and correctly. Nice clean facility. Took care of my vehicle and I am extremely happy with service and treatment

Such a great Mercedes dealer I have stopped by for service on my road. Great customer service, fast and price reasonable. They have a huge veriaty of tea and coffee, lots of snacks at no cost . Clean and nice facility. I would definitely put this dealer on my favorite list!

Always polite and professional and expensive🙄

I recently purchased a used vehicle from MB of EC and the level of professionalism and customer service was through the roof. Manuel Alvarez was the gentleman I worked with . I highly recommend buying a car here, take it from me you won’t regret it!The entire process from beginning to end was seamless. I was sold after the first interaction on the phone. And that level of service continued to the time of purchase.

If your looking for someone to trust with everything (KC Toma) is the best!! We really had amazing service since first day we walked in looking for a car. thank you for helping us getting our new GLA250 with red interior we are really happy with it ❤️

I had an AWESOME experience with Mercedes Dealership in El cajon! The best ever . I went in to test drive the new C300 class and simply fell in love with it! Sam the sales associate helped make a smooth transition with no problems always right there made it simple and comfortable for me. Thank you all very much!

Great Service! Had a great buying experience. Everyone is friendly, helpful and knowledgeable. Never felt pressured. It was a pleasant and stress free experience. Will definitely recommend it to all my friends and family and will be a loyal customer for years to come.I would also like to recommend Mr. Daniel Romero, he was very professional and polite, he listened to what I wanted and made this process quick and easy.

Service and attention is phenomenal!Professional and friendly staff in every department 👍🏼

Staff is always polite and very helpful, facility is clean, waiting area is comfortable

(Updated) Terrible experience today (05/07/21) After a back and forth calls with their rep Garrett, I was told to bring my van in for the alignment at 7:30 AM. Got there at 7:20. Met with the dude who took my info and my keys. Sat in waiting room for 2 hours and I finally asked what the status was of my van since it just sat there. It was never checked in. After some commotion and finger pointing a service rep finally got it going.Update as of 05/13/21, I received a call from their Service Manager regarding my experience and bad review. He wanted to know exactly what took place so that they can ensure it does not happen again.I changed my review from 1 star to 5. You got to give it to a business who takes the time and listen to its customers. They are pretty hard to find.

Great experience, friendly and helpful.

Great service and very helpful on my needs.Thank you!

My Service Advisor, Garret, and the crew took great care of me and my Sprinter. As a conversion van owner, its assuring to have a friendly and knowledgable Service Advisor who has many years and experience building and up-fitting Sprinters.

The customer service at this dealership was Excellent ! Enrique, Garrett and Mike V, we’re all a pleasure to work with. We look forward to purchasing our next vehicle at this dealership . My husband and I, highly recommend Mercedes-Benz of El Cajon.

Enrique was really great, got the exact truck I wanted that pulled in same day with 11 mi on it, super stoked. I understand that the Metris is hard to come by and they sell fast. Awesome truck way nicer and safer than my 2011 Ford transit connect which I traded in,... Thank you guys you saved me alot of Hassel trying to sell it.Mike the manager dropped the rate to 1.9 from 2.9 60months saving me 1k over the loan... First time I ever bought a new car and the experience was smooth. Enrique felt like a seasoned sales men who knows his product, who to talk to get the right information and results fast, professionalist in his craft, Lazer eyed paper work ...super fast....not kidding..🧐Will definitely be going to MB El Cajon for more work trucks as business grows.

Very friendly staff, no pressure and we were given time to decide on whichever car we like.

Ive been using them to service our car for a couple of years and havent had any issues. Caesar is a great service writer. Very courteous and professional.

Our Sales Advisor, Sam, was so amazing and professional. I was able to get the car I wanted with the features at the right price. The Finance Advisor, Marjan, was thorough and a pleasure to work with. I would highly recommend Mercedes-Benz of El Cajon!

Great experience with great service.

Overall bad buying experience. Reps don’t contact you regarding sales updates. Time just goes by. If it wasn’t for Shukri who is a great guy and awesome making things happen I wouldn’t have bought anything there. So wouldn’t recommend it but to each is own.Update a month later and the trade in has yet to be payed off. Bad business all around. Worst Mercedes dealership I have ever worked with as a family.

AMAZING ! 3 names come to mind to describe top class... - reneblancocAMAZING ! 3 names come to mind to describe top class service we received at MERCEDES BENZ OF EL CAJON SHUKRI SAKAAB DANIEL ROMERO CESAR FLORES From the warm welcome non- pushy, patient, classy, well informed service Given by our now favorite salesman Daniel Romero, who I know soon will deserve a promotion. His attention to detail and attitude were immaculate. Beginning to end . Our favorite Manager Shukri Sakaab whose attention and professionalism are always TOP NOTCH. Dedicating time and effort to his sales transactions. He makes us feel like family and not just one more client. To our favorite service advisor Cesar Flores always available to answer and explain any questions or concerns with the best attitude and efficiency. We want to take the time to thank these wonderful guys “The three musketeers “ that without a doubt are pivotal in the success of MBEC. They really make us want to come back and recommend to our friends and family. 3 cars leased going on the fourth Service, service, top notch service that is what is all about !Rene & Saul

This is my second time purchasing from this dealership and WOW! A huge shoutout to *Marjan Green* Finance Manager of MB El Cajon. She was the reason we RETURNED to this location, and will continue to make purchases here. Needless to say, she took care of me and my family again. Extremely pressure free, kind, and hooked us up! She’s always going above and beyond to get the best deal for us and make sure it’s the exact car that we want. If you’re looking to purchase OR lease, please let her take of you.Also thank you Cesar Lopez (sales) for immediately helping us out, being extremely professional and listening to our wants & needs.

Manny and Marjan could not have been more helpful and efficient. We appreciated their professionalism and effort to get us the best deal they could. Our whole experience with MBZ of El Cajon was one of the best weve had. Thank you to the 2 of them. I love my new car.

The service department promptly checked me in and offered refreshments while my service advisor finished with the customer he was helping. My service advisor Daniel was knowledgeable and courteous. My minor service needs were addressed in a timely manner.The difference between Kearney Mesa MB and El Cajon is night and day. I highly recommend the El Cajon Service Department, even if you have to drive farther to get there.

First impressions are as important as the last. I applied for financing as was approved by Capitol One finance. The salesman Kambiz Naderi informed me that I was approved and provided the terms and stated he and the finance manager (lady I forgot her name) will overnight the paperwork. I was told by Kambiz to fax my drivers license and proof of insurance (which was done in 15 minutes) I left a vm with him that I was ready to pay my down payment also. 4HRS later he calls back and states the car was sold to a cash buyer by another salesperson. I dont believe it!The car should have been tagged SOLD once I was approved and ready to close the deal! To add insult to injury I happen to call Capitol One while waiting for Kambiz to call back and the lender stated the terms that Kambiz provided was different from what was approved!! Humm??? The down payment he provided as well as the approval price of the car was different. Also I was approved from another dealership that contacted me after Kambiz informed me I was approved and confirmed my appointment to finalize the deal with them. I told them I had a better deal and they sold the car afterwards so I missed out on buying from another dealer because of the SHADY practices of this dealership. I will contact NADA and the FTC and report this to the local CBS, NBC and FOX news affiliate the 1st chance to expose the experience I encountered. You may have satisfied many customers but its always the unhappy customer that cost you more in the long run if this way of business continues.

El cajon Mercedes-Benz is the best in San Diego. The service personnel is excellent; Bryan and Franco are top-notch. Be sure to look for deals at other Mercedes-Benz dealerships in San Diego and this service department will match them. Great Job Bryan!!!!

Great service. I totally recommend MBEC, they gave me amazing customer support

This has been the best buying & now service Experience that I have ever received! I Have Bought 4 cars now from different makes & I haven’t had any type of attentive treatment like this before! They really went out of their way to help me purchase my car. At MBEC Everyone is so nice and communicative! Would definitely recommend KC for sales & Franco for service!

To be honest, I was a bit intimidated to go to the dealership - car buying can be pretty scary. From the moment I was greeted on the lot, I was thrilled with the service. I didnt feel pressured - I was able to look around and ask questions as they came up. The staff was friendly, helpful and didnt make me feel pressured at all. I did end up purchasing my first Mercedes - 2021 GLC 300. The whole experience was just so easy. I had an issue with my trade in and the manager was so incredibly helpful and generous. I really cant recommend this dealership enough - Im really excited to take advantage of the free car wash - I though that was a thoughtful addition. Thank you Mercedes El Cajon, what a pleasurable car buying experience, Ill be sending many of my friends your way!

Everyone at this dealership is very friendly and professional. Any question big or small, service or sales, someone is always willing to help! They’re great on their follow through and follow up with service. The building itself is amazing which just adds to the experience. I would definitely recommend this dealership over others to anyone! A shout out to Kam in sales and Franco in service for always taking care of us.

This is the second time of bad experience in this place. First one was year ago. Was waiting with scheduled appointment 45 minutes just to drop off my car which took 5 minutes with service advisor. Picked up was the same the man was walking around to bring my car for 30 minutes after I paid and take care of all paperwork.2 days ago I call and ask if they have availability for appointment for our van, the guy on the phone said yes bring it today at 12 15 . We was there about 12 05 this but service advisor was on lunch. So someone else take care of us, it was not that long like last time. On the and of the day I text and ask how’s my car doing. He said the don’t have time for my car so maybe tomorrow. Okay . I call on the end of the next day and guess what. He said there pretty busy of there so maybe next week? What? I had appointment, I need car for work and he told MAYBE next week. I was really upset. Service advisor name is Bryan . Today we came to pick up our van to take different dealership . We came there no one on the front desk, there is one service advisor on place busy with people that was 11 pp o’clock. Hopefully Brenda come out and help us, she was really nice . Also she went to bring our van because there is no worker over there. I really appreciate her help. Very nice person with nice attitude. She know how to work with people. Thanks Brenda

We purchased a 2021 GLS 450 from the dealership. Dan Collins, Enrique, and Marjan made the process super easy. We also dealt with Daniel at the service counter and he was excellent. This dealership is really professional and they sell beautiful cars. I highly recommend.

Great service

Great People, very profesional and kind

Tomas and Diana made my purchasing experience very pleasurable. These two MB reps knew their stuff and we very informative, I had a million questions they answered each and every one. Not only that they answered my Ladys questions as well. Definitely will never go back to MB of San Diego!!!

Excellent service all around from start to finish. Ive had many other experiences with other dealerships in the service dept and by far this has been the best one yet! I would highly recommend Cesar Flores as your service advisor. Not only was he professional but also knowledgeable. He did not try to up-sale me or push for services that were not needed. They are honest and really went above and beyond. He answered all my questions and kept in contact with me through the whole process. He even went as far as to wash my car again due to the fires and the ash in the air. My car was return fixed, washed and cleaner than I had turned it in. I am a very happy customer. Ask for Cesar Flores, he will take care of you.

I love this dealership! The service department is outstanding. I really feel like we got a good deal on our recently purchased vehicle, but the service after the deal is even more impressive.

Excellent customer service and quality wirk

Great work and Awesome communication from the Parts and Service Dept. Cesar addressed each our issues and explained all of our options for each problem. Great Pricing and zero stress or pressure. The use of a loaner while our vehicle was down was certainly a definite PLUS. Thanks MBEC.

As usual my visit was Great. Issue found and resolved quickly. Cesar was on top of all details about my vehicle and he understands I require 100% confidence in reliability and performance. This was another pleasant visit. Thank You Cesar & MBEC. Dennis

Great experience and great customer service. Daniel was my salesperson he was always Friendly, helpful and caring, answered all of my questions and helped my find exactly what I was looking for. Strongly recommend him:)

On 09/16/2020 I had my car serviced at Mercedes Benz of El Cajon. 5 star service from start to finish. Starting with my service advisor Daniel Mikhael. Originally I went in for an airbag recall on the Takata airbag. Ended up getting a 70,000 mile service on top of that. Daniel Mikhael went above and beyond his scope of duty to get me taken care of. Not only was he professional and knowledgeable but his customer service was impeccable. I had never been to this dealership before but because of this experience, they gained a customer for life. Other notable guys were Adrian and Gerardo. I highly recommend this dealership for all your Mercedes needs! Thanks again Daniel!!!

After posting my initial concerns, Ms. Romero quickly sent them to Mr. Collins, the General Manager who reached out to me. As a result, I was reconnected with Ernie, the Service Manager, who sent out Kris to install my battery at a fraction of the time and labor - one of the great benefits of Mercedes Towing. Kris was kind, efficient and amazingly quick. Mr. Collins even followed up with another phone call/email as did Ernie. The car is still starting after two weeks since the battery, without incident. Thank you for correcting this and enjoy the rest of your week!

Amazing service!For the last 3 years I’ve been with you guys I know that any time I need to do a service to my car I’ll be treated as a family. I love the whole service and sales team of Mercedes Benz of El Cajon and recommend it to everyone.Special thanks to Cesar and Sam.

Exceptional customer service experience from start to finish at Mercedes Benz of San Diego.Mercedes Benz of San Diego provides a clean and safe environment and exceptional quality and services for all of their customers. I wouldn’t take my vehicle to any other location for service. Advisor COLLETTE M CONNERS provides superb services. Shes friendly, caring compassionate and attentive about her customers. Thank you for your top quality car care!!!

On Saturday March 26 th my wife & I decided to go the dealer Of El Cajon. We met with KC the Sales person. He was very professional nice. He asked how can he help us . I told him what I was interested in on what car I wanted. He was able to give us options. And he gave us the space to look around.. We like that . This is our 6th Mercedes. To make story short. He was very professional & knowledgeable had a great experience once again. Very happy to by a new car. Also talk to his manager Shukri. Great guy. We highly recommend going there . They have a a great team of great people working there.

This is not a paid review! I am a actual customer who simply had an incredible experience. Shahad Ali saw me early a couple of weeks ago even though I wasn’t supposed to arrive later. She was really knowledgeable about the vehicle I eventually bought. It was the best customer service experience I’ve ever had and the best car I’ve ever bought. The finance manager was great as well. Thank you Mercedes of El Cajon! You’re simply the BEST in the industry. Thank you again Shahad as well! You’re simply Amazing!

The Mercedes service team and manager attended the my GLB for its first service request and safety recall notice in hurry. They were quick and maintained their time given to me for service completion. Very professional, very sanitary, and job well done!

Love getting my car service here, came in recently for my prepaid maintenance with Franco Salazar and he had me in and out within less than an hour and a half ! complimentary wifi here as well so it gives you a chance to get some work done . Thanks for the great service Franco and mbec !

Incredible service and support! Enrique was so great at following up and leading the process! I love my 2020 sprinter and this dealership exudes customer service and excellence!

Very professional, caring, clean environment