5 stars. Subaru of El Cajon is A+. We bought our Forester there in 2015. We only go there for service. Excellent service. Knowledgeable, communicative service managers and great technicians. They only do what needs to be done. Competitively priced service. It is always an easy process in and out. I highly recommend them for purchasing a Subaru and going to them for service of your Subaru.

Always a pleasure getting service done on our Outback at this dealership. Very professional and the Service manager went out of his way to get it done in time. He also took care of a few other things that was not within the service mandate.

Subaru of El Cajon… has always been very helpful in many areas: I have bought two cars from them and their service team are vary helpful. They really care for their customers. I will keep coming back to buy any future cars with them .

I went to Subaru for a nail in my tire. They were able to look at it right away. There was no tire puncture, great news. Ray was especially helpful & kind. Thanks so much. LOVE my Subaru

Best dealership experience I’ve ever had. Super transparent buying process, fast, and they make you feel valued.

I purchased the extended warranty with my 2020 Subaru outback. I bring it to El Cajon Subaru for every oil change and service necessary. The service technicians are professional and extremely friendly. There is a lovely waiting area available for clients to wait while their service is being performed. so far nothing but positive experience!!

Angel in the service department did a fabulous job with assisting me with my vehicle.

If youre in San Diego, this is the best Suburu service in the city. Worth a drive to be treated so well. Every time! Had terrible experience elsewhere but kept looking and glad I did. All service managers have been great, but Ray is the best!

Absolutely DO NOT go to Subaru of El Cajon. I walked in with a pre-approval and they told me that’s not how it works. They said I had to go through their system first. Of course, they wanted way more for a used Ascent than a new price so they told me “good luck” when I stated I’d rather pay that price for a brand new car.Not only this, the salesman didn’t even go on the test drive. They told me to just be back in about 20 minutes. They’ll most likely state that this is due to lack of labor but there was a cluster of sales associates with no customers.All they promoted was that it is a demanding market (which I know of) and they made it clear that the dealer was in control.One week later I found a brand new Ascent at Kearny Mesa Subaru. Limited AND they took my pre-approval first. Deal was done in less than an hour.I would usually let this go but I just received my 6th (SIXTH!!!!!) “denial” letter from another bank they ran me through and I feel there may be more.My pre-approval was already set (still got 3% so this wasn’t exactly a credit issue - this was a bank not wanting to finance a used SUV heavily overpriced) and KM Subaru had no problem accepting it. When I asked them about trying to go through their system, as Subaru of El Cajon said was required, KM Subaru suggested I not to avoid any bank challenges.Subaru of El Cajon totally messed up this experience and I highly encourage you to look elsewhere.PS - I know someone who did purchase a vehicle from here and he left a 5 star review which was incentivized. Just another difference from KM… All they said about any review was to look out for an email but to be totally honest with my feedback. No incentive, no encouragement. Straight honesty and genuine appreciation.

Loved the Subaru and excellent customer service ✨.

Yes I do. My experiences have always been good when going to your facility. This time was no exception! Tiffany went above and beyond to make me feel welcomed helped and appreciated. I truly feel she went above and beyond the normal call of duty to take care of my needs. She was friendly she was knowledgeable she was efficient and most of all she was able to brighten my day through this interaction.As I mentioned previously Ive always had good experiences at Subaru of EL CAJON however this time around was exceptional and it had to do with Tiffany and the way she conducts herself.Tiffany is a tremendous representation of your team and absolutely deserve some recognition for a job very well done!!

Brought our Subaru in for service, no appointment and was in and out within an hour! Very simple and easy, nice waiting room.Only downside was I wasn’t asked if I wanted my car washed, and have never ran it through an automated wash to keep swirl marks off the paint, but they did it without request. Not a deal breaker, just not excited that it happened!

Everyone in the service Dept is so friendly and helpful. But Angel is above all the best!!!I’ve been using this service Dept since 2015.I will not go anywhere else.

Absolutely amazing service! I couldn’t be happier with my new Outback.

Angel Flores at the service department knows everything about these vehicles and has the answers to all my questions without hesitation.. amazing team!!! Subaru is number 1Angel Flores makes us feel like family everytime we visit for service. Overall, extraordinary service like always, thank you Angel Flores and Subaru for having him.

Mr. Flores, did a great job, told me what was up with my car, gave me choices.Even shared a couple stories. Better than my last visit.

READ THE YELP REVIEWS FIRST NOT THE FAKE ONES WITH 5 STARS . I would steer clear of this place as there are plenty of other locations to buy and get your Subaru serviced. I purchased my 2015 outback direct from this location and bought the extended warranty. My right front CV join is failing at 50K miles which is sad. They had my motor and transmission assembly out for repair earlier this year. It did not make any noise prior to this repair which you have to remove and replace the CV joint but they refuse to do anything so we will go the legal route which is very sad customer service

Leased an 2019 STI from here about 2 years ago. I received a phenomenal deal from them.Since then, Ive gotten 3 scheduled services done. Each time, I scheduled same day, they always finish within an hour and treat me very well.If you are looking into a Subaru, I would always recommend them!

Ask to speak with Angel. He helped us find the best solution to an expensive fix. Overall Im happy the new transmission, and the service provided. 5 stars.

Always great service from Subaru El Cajon. Both Tiffany and Ray have both acted as a Service Agent for me over the past 5+ years, and both have provided exceptional customer service; prompt, friendly, professional, and thorough. Dealership provided a loaner Subaru to drive to eliminate transportation inconvenience to me while maintenance was being completed on my car. Other service agents on site were courteous and helpful; ensured someone was helping me. Service department accommodated my schedule to drop-off for service.

Ray was very nice and the mechanic found the cause of vibration around 60-70mph on my forester. The worn bushing at lower arm was causing the vibration. The cost of repair was no t cheap but Im satisfied with their setvice!

Angel Flores, service advisor, made my visit to the service center phenomenal. Besides my service and car wash being complimentary he got me a Lyft home and back and made the entire process a breeze. Highly recommend, great experience.

Great job! Keep up the friendliness, cleanliness, and love your self-checkout snack area.

Excellent customer service, knowledgeable team, car service always well done. They’re truly like family. Kathleen takes care of all my car service issues and always remind me when I’m due for service.

Really friendly folks. Every step was hassle free.

Coming from Florida and looking for an fast car maintenance service so glad that I googled them before going somewhere else. Read the reviews and yes agree 100%. Excellent and fast service.

This was my first time bringing my Subaru to Subaru of El Cajon for routine maintenance. I was met at the service area by Angel Flores; I explained my situation to Angel and he was incredibly helpful, quickly getting my car in and out. For that, Im so thankful. In addition to getting my car back cleaner than what I left it, my Subaru is running great and ready to go for another million miles. Like Angel, all the other staff I met were extremely nice, and everyone was wearing masks and social distancing. Im thankful for that too.

Always taken care of my 3 Suburus in a excellent and professional way.

Love my Subaru Outback - AWD, Best electronics and options of any car Ive owned including- GMC, JEEP, TOYOTA, and DODGE. Most importantly - all included in base price with great options and plenty of options for activities and off-road adventures.

I had a great car buying experience. Thank you so much!

Quick service. Neat and comfortable waiting area. Good communication between service manager and customer.

This location was able to fit me in when 2 others in San Diego could not. It was great working with Ricardo and everyone else there. They were friendly and accommodating when I had to leave my car for a few days to get fixed. Ricardo was knowledgeable and easy to work with. He was quick to communicate/respond, helped me understand what I needed and got the repairs done quickly.They gave me a loaner car which was also nice to have. Overall great service!

Subaru of El Cajon has always been excellent, sales and service department are always on top of everything. Will always bring my Ascent here for any service needs.

Very good service with personal who seem legitimately interested in making you happy from start to complication. Ray was my service writer and Alex handled my rental. Very pleased

The team was very helpful, even with my rides to and from work. Highly satisfied.

My car buying experience at Subaru El Cajon has been nothing but pleasant. I had some issues with lease financing but John has been working hard to get my deal done. Jason made the buying process painless.

Awesome Customer Service not just this visit but each visit. Service Rep’s are friendly and professional.Online appointment scheduling is quick and easy.Work completed, car washed all within the time quoted.

Overall great experience. Angel was great and helped with finding discounts. Will be returning

My service advisor, Angel, immediately knew what the problem was. He and the rest of the staff made the whole car repair experience completely positive.

Had an appt at 11:30 and was out of there by 12:10 for service maintenance. So quick, and very friendly. Couldn’t ask for better service.

Great experience. Fast and friendly customer service from both Angel and Rone.

Everyone here is very helpful, and their service department is very efficient! Thank you for always taking care of my car! I appreciate it!

Friendly staff smooth checkin and check out process. A great experience this is my first Subaru and I am very happy with being a part of the Subaru family. Thank you, Ana B

Very nice dealership experience. Our salesman Juan was amazing very informative and made sure all of questions were answered and Juan greeted us with a mask (greatly appreciated) plus he was a no pressure sales person.

The salesman I talked too heavily misrepresented the availability of the car I wanted in Southern California, insisted that I should be happy with only $2000 in mandatory dealer options, and tried to sell me a terrible loan. The first place I called afterwards had several of the vehicle I wanted coming in that week with no dealer add-ons and much better interest rates. Subaru of El Cajon seems to check all the boxes of sleezy dealership practices.

Went in for an oil change and was out of there within the hour very pleased.

They got me in to the repair shop without an appointment and had a diagnosis within a day. Great customer service.

I bought a really expensive lemon of a Subaru Outback from this dealership. Within 2 weeks of purchasing it, it started malfunctioning. Every single dashboard light comes on, and everything turns off: eye sight, cruise control, air conditioner! We have taken it in 3 times and they have yet to fix it. Last week, it was 115 degrees where we live; we were in a drive thru and this happened and my 5 year old daughter were trapped in this car stuck between about 20 cars and we suffered heat exhaustion. It took days to recover. We have photos and videos, but they said, If they don’t see it, it doesn’t matter. Subaru corporate won’t help us either. Help! At a loss in a dangerous car that we continually pay on!! Do not come to this dealership! They’ll overcharge you for a vehicle, and after that you’re on your own!!

Great place very knowledgeable staff, answered all my questions

The service director from subaru of El cajon did indeed talk to me after my appointment was finished. I appreciated his honesty and positive attitude. He has changed this disgruntled customer into one that will most definitely be having all my scheduled appointments at Subaru of El cajon. Thank you!

Great experiencee!!! eric easy e, jeff, and Tim were all super helpful and explained everything thru the whole process! Facility was super clean as well. We left with a subaru ascent, even traded in my vehicle! They worked with us on custom interior and everything!! If I could give 100 stars I would.Updated review, we got leather seats installed on July 20. They turned out amazing!Also after having my car for almost a month, I love everything about it! Thanks again Subaru of El Cajon and your team, you made my first brand new car experience amazing!

Tiffany was absolutely wonderful. She was very welcoming and informative, providing me with a breakdown of what the service entailed and updates on status. Also, the outdoor waiting area was a nice touch + everyone was being safe and taking precautions, which was greatly appreciated. I will be bringing my car back in for future services. Thanks guys!

Even though I purchased my Crosstrek at Kearny Mesa Subaru, I prefer the Service Department at El Cajon Subaru—Ray is extremely pleasant to work with!

Treated me with respect; didnt waste my time spending hours haggling price or begging for extra options. Gave a fair price and was the easiest car buying experience Ive ever had. Got a better car for less than CarMax.

Angel in the service department is awesome! Would highly recommend this place, I love my Subaru and love the peace of mind I get knowing it’s taken care of properly. I took it in today for service and Angel was quick, efficient, and friendly. Thank you!

Everyone was friendly and helpful. The only thing is wish was different is the cleaning of the battery. When they asked my husband if they could do something with the battery he agreed. I dont think he understood The it was a simple cleaning of the terminals. They charged us over $80 to do something we could have easily done.

From the moment I entered Subaru of El Cajon I have been treated with kindness and respect! Love this team of amazing people!

Liars. This dealership lists cars on their website... and then adds accessories that cant be removed. Salesperson started with, its $1000 off everything on our used lot. Then immediately followed with, but we add $1000 alarms. Do not shop here and fall for their lies.

Friendly staff, comfortable waiting area, complimentary car wash, and loved the complimentary coffee espresso machine while waiting for the service on my Subaru!

Was not impressed with service or sales strategies. Came in to buy a new car and offered msrp listed price (which was the price that was clearly stated on auto trader). They refused and wanted me to pay for $400 door trim stickers, some ridiculous aftermarket alarm and a $1000+ wax job. Wont ever come back here. Bait and switch.

Nice pre-owned cars at a good deal

I had to order a new tire, and it arrived in one day. I was seen immediately at Subaru of El Cajon and all was taken care of promptly and efficiently. They even washed my car . Tiffany took care of me..she was super..thanks!

Ray is a great service advisor, he created a plan that was budget friendly and got my vehicle serviced. Thank you!

Brought my Subaru in for a recall repair. Super fast & efficient check-in, they provided a Lyft to drop me at home and pick me up when the vehicle was ready. Very friendly, made the repair quickly and got me back on the road with no hassle.

The whole staff was so nice and professional, and everyone was wearing their masks properly, as in over both their nose and mouth. Thats one of the first things I look for and the staff at Subaru El Cajon did not disappoint. Ray from the service department was very kind and was nice enough to arrange for a Lyft ride to pick me up and take me back to the dealership to get a courtesy vehicle set up after I had already gone home (I brought my car in for an airbag recall). The two staff members whose names I did not catch in the office to get the courtesy vehicle set up were very personable and provided excellent customer service. Great experience!

I talked to Rick over phone and through emails and I told him exactly what lease terms and the rate Im looking for. He told me he can make it happen and he wont waste my time if I go to the dealership.I drive 30 minutes to El Cajon to sign the deal. He gives me some paperwork with quotes that are completely different from what we discussed over phone. He tells me rudely that this is give or take and he just walked past me not even saying goodbye. I was completely respectful with him and the way he treated me in this process was very unprofessional and unacceptable. Im very disappointed and dont recommend this dealership.

Excellent service as usual! I recommend Subaru of El Cajon.

Service rep very accommodating. Techs forgot to put gas in car when finished like they said they would do. Left me on empty, hence the 4 stars.

I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go.When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn’t the proper way of installing it. He stated “I’ll take your car and bring it back when it’s ready”. When he returned, I asked to speak to someone above him. He replied “no, I’m the manager here”. I told him that’s bad service and lack of professionalism. He got in my face! And yelled “ We didn’t build your car! All we’ve been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating!As a women in her 20’s, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn’t help to cry as I turned around and got in my car.I will never service my car at the El Cajon branch again. I’m afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and “The Subaru Love Promise” which is a total lie in my experience.

I had a zero wait time, had an oil change done in 30m. Pretty stoked

Went in for service and their entire network went down right after I pulled up. Angel had me out of there in about 15 seconds. Wouldnt have know the difference had I not been there right as it happened. Polite, professional, and informative updates.Car was fixed on time, and had a pristine sheen fromthat complimentary wash when I picked it up later.

I had a very positive experience with Subaru El Cajon. Unlike the other Subaru dealership, it was very easy to set up an appointment with the El Cajon location. Everyone was very accomodating and very knowledgeable! Angel took my car in and informed me of the process and updated me on the progress. He even asked me if i needed a loaner, which i totally forgot about! Juan provided me the loaner vehicle and helped me with the paperwork! The work was completed on time! Im very satisfied with their service and will definitely have future work done at this dealership, rather than the kearny mesa location where i actually bought my car! Thank you Angel and Juan! See you soon!

Awesome.They did my car routine service and completed on time.Nice waiting atmosphere.Very professional people and kind.Ray Clearwater has excellent customer relations.

They detailed my road-weary grandkid-blessed Outback inside and out. It looked showroom-ready when I picked it up. My advisor, Angel, was cordial and professional.

Always great experience getting my car serviced at Subaru of El Cajon!

Great place to have your vehicle maintained.Friendly service, very clean and professional.Would recommend.

The team over at Subaru of El Cajon was exceptional. I came in with an appointment and was helped right away by the sales rep Jose, whom was both friendly and professional. He helped me with finding the right car and for the right price. He was not pushy or salesy at anytime which has been my issue with a few other dealerships I visited prior. Thank you Jose!Mike was also a pleasure to work with, he helped me lock in a great finance deal and did not take up any extra time in doing so. Thanks Subaru of El Cajon, you guys are awesome!

I drive 20 + miles, out of my way, to bring my car to El Cajon Subaru for servicing. They have always been really helpful and friendly, and trustworthy. I would not take my car anywhere else.

Ricardo and the whole team were awesome! And very speedy! I didnt have to wait around and haggle good service. Thank you! So happy with my Subaru and El Cajon Subaru ❤️

Best car buying experience ever! JP was great to work with, super knowledgeable and fun. If their service people are as good as their sales people, they’ve got a customer for life! Highly recommend. Far superior to the other dealerships in San Diego.

I have purchased two Subarus at this dealership. From the sales to the service department, I have always been treated fairly and have received outstanding service. Highly recommend.

Some special concerns were discussed when the appointment was made. El Cajon Subaru was prepared to deal with those issues when we arrived and handled them very well.

Bill Bailey was amazing at helping us. He is the reason we give El Cajon Subaru a great rating and will recommend your dealership to others. JP was great too. :)

I bought my first Subaru at this location a month ago and it was by far one of the best car buying experience ever. After being pressure at Kia I decided to give Subaru a look. I Made an appointment with Rick Gonzales, told him my budget and situation and not once did he pressure me to get into something I couldnt afford. Found a car I liked but it was stick (I didnt know how to drive stick) BUT he took the time to teach me the basics. Jeff was also a great help when it came to the details of financing the car. I would absolutely recommend my friends and family to Subaru of El Cajon!

Disgusting customer service. Wow wow wow I don’t even know where to begin. Bought a 2016 Hyundai Accent 50 days ago and it is falling apart. I immediately let me dealer know, who is the only innocent person in this situation. The car was in an accident (which I was aware of before purchasing) but I was not aware that it was not fixed properly. My front bumper is falling off! All the metal clips are broken and the bumper was GLUED back onto the body. I have just moved here from New York so, no, I do not have another means of transportation. Not to mention I just started working full time too! Couldn’t have been at a worse time. Not only the car damage but I have been attempting to contact someone for FIVE DAYS. I brought it in Monday and was told Ashley Ross would call me. No call Tuesday or Wednesday or even Thursday so after work I drove 20 miles across town to talk to a manager (ended up with Cameron) just to get talked down to and told to ‘calm down’ and ‘don’t freak out on me. Basically left the place crying with absolutely no help or guidance what so ever. We are very close to taking the next steps for legal retaliation. Not only is this a major inconvenience to my life, it is also a huge safety hazard because the damage could get worse and essentially fall off going 65 MPH. Just the fact no one has the respect to attempt contacting me is such a disgusting look for the company. No one here is nice nor easy to work with. Getting any type of business done here is a hassle and takes two times longer than it should. Just bizarre. The black thing in the first picture is the plastic that was used to glue the bumper back on and with that a piece of the bumper came off (the white piece.)

I spent Saturday hopping from dealership to dealership looking for a new car. I had done my research and knew that I was very interested in the Forester Limited Edition. Upon my arrival to Subaru of El Cajon Richard greeted us and made us feel comfortable. He let us explore a little on our own and then asked if we had any questions. We were able to take a test drive with Richard where he showed us all of the internal features of the car. After the test drive, I knew this was the car I wanted. We went back into the dealership and after a while came to an agreement on a price, however, the color that I wanted was not in stock in El Cajon. Richard shared that he could ask to trade with another dealer and the car could arrive the next day. Richard was able to work with his other co workers to complete a trade and let me know that he would text me the next day to let me know when I could pick up my new car. True to his word Richard called the next day and said my car was ready and he had a surprise for me when I arrived. To be honest, I am not one for surprises so I was a little nervous as well and excited. When we arrived Richard came out and showed us the car, to my surprise the car was not a Forester Limited, it was a Forester Touring (the next trim up). I was floored! Richard said there was a mix up with the other dealer and he had spoken to his bosses and they were gifting me this top of the line trim for no extra charge. I was so, so surprised and incredibly thankful. Richard you are awesome, thank you for such a wonderful shopping experience at Subaru of El Cajon, I could not be more thankful for your generosity.

Service could be more friendly and have better communication.

I am a first time car buyer. Bill Bailey tried to sell me a pre-owned car above Kelley Blue Book reasonable prices with an interest rate far above what made sense for my credit history. He distracted me with talk about miscellaneous other things and effectively tried to shove me into a quick deal. I did not appreciate the way in which he approached our discussions. I found a much more reasonable staff at Kearny Mesa Subaru who offered me extra options but respected my position as a first time buyer. I had a way better experience and got a much better deal on a car there.

Professional and pleasant experience. Had an appointment for a check up, was greeted by friendly people and they took care of me and my car. Highly recommend for any services.

Wandered around for more than an hour and nobody bothered to ask us if we needed help when they finally did they went to find somebody we waited another 30 minutes and left

Beware! I been serving my car for 2 years now at this service center and everytime I go something need repairs. Ok, so I went with it and did the recommended repairs. service on 9/10/20 I went in to change the spark plugs because it was recommended and when I got my vehicle back the cam towers need repair and i also need a new cabin air filter? I replaced Cabin air filters with them less then 6 months ago i told them and there answer was Oh looks like we dont have a history of your vehicle with us. They just want your money last time Im serving my vehicle here.

I am very impressed from the service I received right from the very beginning to the end of my purchase. I immediately received a welcoming email from their manager Deanna, who also called and set up my first appointment within the hour. She also confirmed with me the day of the appointment and when they checked their stock and found that the specific model and color I wanted wasnt yet in their stock she called before my appointment to keep me in the loop and forewarned so there were no surprises. When I arrived they had a car ready for a test drive, and I was paired with Blaine who was knowledgeable and kind. They jumped through all the hoops to get me the car I wanted EXACTLY how I wanted it. I wouldnt go anywhere else.

The sales person was terrible in the world.

I have had great service from Subaru of El Cajon. Their associates are very courteous and helpful. I highly recommend them!!!

Update to my review below that raised our rating from 1 to 4: The dealership reached back out to us and tried to remedy the terrible experience we went through. We were able to openly discuss terms for a deal we could both agree to, and they honored it to a T. We were especially grateful for folks like Tim, Alexia, and the service department who showed us how exceptional Subaru service can be. They listened to our needs and did their best to go above and beyond. Because of their efforts, we are now proud new Ascent owners.First review: Sharing a review as a forewarning to all. It was such a promising start! We reached out to this dealership for a Subaru Ascent we knew we wanted. We asked them to match a quote provided by another dealer, and if they added a tow hitch, we said we’d be there to sign asap. They agreed to it with no other condition other than to come before they close and that we be ready to add taxes and document/licensing fees. The car was ready for a test drive and it was nice. They gather our information to run our credit...and then came the bait and switch. We are asked if we wanted 4 protective features (door edge and cup protection, diamond fusion, cilajet, and wheel locks) totaling nearly $1,600. We declined. To our surprise, they demanded we pay that $1,600 or else they couldn’t sell the car to us after all. They failed to tell us the car already had these features and they couldn’t part with it for any less. In essence, they lied. We were lured under the pretense of an agreed upon sales price with no other additional fees other than taxes and documents/licensing. We drove over an hour round-trip to get there trusting they would honor their word. We were pressured on the spot to agree to terms not previously mentioned or else, emphasizing they were giving us an amazing deal. To us, this was non-negotiable. They should’ve been up front about this condition from the get go instead of waiting to tell us until we had made the trek. They should’ve let us make that choice instead of forcing it upon us on site. They should’ve owned up to this deceiving and inconvenient practice but they didn’t. We only hope to prevent you all from this too.

I was traveling from out of state & my clutch burned up. Everyone at the dealership was the greatest & the writer Angel was fantastic! Thank you El Cajon for the best service ever. Definitely recommend them.

Ricardo was very helpful and listened to my concerns about my battery issues. He and his team completed my inspection same day and even found an issue with my wheel bearings I was not aware of. I wondered what that sound was! I am grateful everything was fixed and the warranty I have covered the cost of the wheel bearings. The work was done quickly and I was offered a ride as well which was very thoughtful. Ricardo was very communicative and on top of his work! I would recommend him to friends because he was thorough and efficient! I liked the outdoor seating area that was provided due to Covid-19 and everyone was wearing masks.

The service agent we worked with gave great customer service and as well the management was very understanding. They covered the window repair outside of warranty because we had brought it in while under warranty a couple times for the same issue. I think they even replaced the battery as a courtesy. This is just great customer service. This is my wife’s car and we both love the subaru experience. I have a Ram and El Cajon Subaru customer service is way better than dodge. My wife loves her outback and when we pay it off in a year we will be back for a new one from Subaru of El Cajon!! Thanks so much!!

Very streamlined purchase process. Our salesperson Ryan was great, as were the other folks who helped us during our purchase: Royal, Travis, and Cody. Ryan was incredibly patient with me as we decided between several different vehicle options until we found just the right fit for me. Great experience overall.

I am a new Subaru customer and have experienced excellent customer service from the initial purchase of my Outback to the attention to detail by the Subaru service department.