Time of hours is in correct. Tried calling the location to confirm.hours and its impossible to reach customer service. Hours online show 6pm, drove got there a little after 5pm, since some people work 9-6, figured since I am off, but no they closed at 5pm. Please correct hours of operation at least! Thank you.

The worst experience of disconnect between department and misinformation ever. I asked to cancel my service. Was told fine its disconnected. Come to find out 4-5 months later that they were still billing me via autopay which i assumed would be automatically turned off on their end due to cancelation of service. Said that i only cancelled the install of fios tv, not the internet! But that was their interpretation not mine. Because i remember distinctly asking to cancel my account, which is all inclusive! Not part or half the order but my whole account! The customer service rep spoke to me like I was wrong and talking crazy!? I mean, does it mean when someone tells you to close my account! If it were a bank or any other business, i think its universally understood that you want zero service and for all bill to stop correct?! Optimum never again!

Do yourself a big favor, stay away from optimum.Wireless and internet, this company have a big problem and is very frustrating and disappointing dealing with them.I’m a customer for more than three years and I can’t buy a phone online or on the store even if I’m paying in full.

0 Stars. The worst service in all areas. I scheduled an appointment to add a new box, I stayed at home all day long, no one came or called. I contacted Optimum and they said appointment was cancelled, and they can scheduled another appointment but I will be charged $59.99, or if I want to have the box delivered a week after and do it myself. I still dont believe the kind of service they are offering. They cancel appointments themselves so customers call back and pay for everything, they charge for checking the router, they charge for changing their old equipment, they charge to fix the bad service they are giving. Burglars. Terrible service, no more Optimum.

I scheduled an appointment with a live agent for Friday 2pm to 5pm and my husband waited from 1pm until after 5pm and no one came or called. I contacted Optimum and they tried to reschedule for the following Thursday, days away. I asked several times what facility was open on Saturday and was given the website for locations. I asked if the information was up-to-date because it shows hours stating they were closed on the Memorial Day. He said yes they were up-to-date. So today here I am all the way in Elizabeth, NJ one of the 2 facilities that says it has Saturday hours and its closed. I got to meet several other confused customers who was told this location was open. The most helpful people I talked to at optimum was the guy that took my money and gave me the no show appointment and the 4th person that attempted to contact the other open location in Wall, NJ and he truthfully told me couldnt. I applaud that last guy. All I want is the truth can you help me no, ok then. I wont waste my time running in circles. I will work on this Monday when the place next to my house is open. Thanks for wasting my time, money, and gas Optimum.

Great customer service and it’s a great place overall

Quick service. Population control. Pay cash with machine.

New system of payment is way easier!

Worst company experience in my life! 3 install appointments and installer never showed up wasting my time.They claim installer was here but nobody home... Lies! No one showed up, called or texted.This is the most poorly run company Ive ever dealt with... And this is for a new customer experience... Imagine if there was a problem and had to deal with these incompetent poorly managed employees.Stay away if possible.And, dont fall for the bot response... Do yourself a favor and stay far away from this extremely poorly run company.

Good customer service.

Easy access and lots of parking. Friendly and very clean

Usually a line so expect a 10-15 wait time.

Terrible place to go. They did not deserve a star

Everytime I call, instead of talking to this location directly I get punched into customer service. Customer service is a 50/50, where half the time theyre not clear and their English is limited. It is usually on those calls, that they will even hang up on me mid-call. No accountability, because FORBID if you need to talk to a supervisor. The actual internet quality is shoddy AT BEST, and have constant issues with their billing department.This message will probably earn some sort of generic, bot response, dont fall for it. Terrible internet service, terrible billing, terrible customer service. Terrible company.

The service at this facility by the staff is great! But as for Optimum as a Internet service provider... absolutely terrible! I went into this facilty to cancel my service!

Lack of professionalism and efficiency.

Horrible service! I have multiple technitians come to my home to get the issues fixed and they all said it was something different. Ultimately, went over to the office to cancel service and the staff there had an attitude with other customers. We get it, times are tough specially with the social distancing going on but the attitude was not necessary.

Prices are too high you have to pay for your movies you come here to the office the lines are too long and they charging us too much money to watch TV I protest against it I dont like it

This company is the worst American Company for the next reasons: 1. The worst customer service 2. They increase your monthly bill without a reason 3. Its internet has the worst signal 4. Its cable channels get disconnected all the time 5. They charge you for sending a technical support by fixing its deficient service.

Nightmare! they have gotten worse since the outsource customer service overseas

DO NOT USE THIS PROVIDER!This is the worse service I’ve ever had. The service disconnects every single day. If it rains, forget about it. In addition, they increased their prices even if you didn’t agree to the amount. It’s not even worth it. I’d rather spend more money with Verizon.

Thanks for their good services

I recently ordered optimum to be installed to the location I’m moving and when I received the appointment confirmation my address was incorrect.I’ve called multiple to update my address which they still don’t seem to get correct and recently the appointment date is different on their end and not what I’ve received on their confirmation. They haven’t installed anything yet and it’s horrible!!!

Store said it was open but it was close i tried calling but no one could reach the store

Waiting period was a little too long 40mins

You can take you old equipment and replace it in a second

HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE. Had a tech appointment scheduled today with a 8-11am window. It is currently 11:48am and still NO SHOW!! Been on hold OVER 20mins and still waiting on hold!! Also internet service is slow and buffers all the time!! Never had any of these problems when I had Comcast!!!!

Not even open on the weekends

Bad communication and the worst costumer service, do not offer that they said and never resolved the connection and speed troubles!

Quick service. Mostly for pickup and drop off of equipment. Great customer service. Free parking.

Optimum is a treasure. Newly renovated, very clean and comfortable. Peter gave me an amazning massage. I lived in Hong Kong for ten years and had foot massages regularly. Since returning to New Jersey 2 years ago, Ive been unable to find a good foot massage in the city. I will definitely be a regular customer. Dont miss out on their special $28 offer for a 60 minute massage, you wont be sorry!

Everything is wrong with this company. Prices keep soaring in a matter of months, there are fees for everything and the customer service couldnt be worse. They all have an attitude, when you go to pay a bill they treat you like theyre doing you a favor. Im changing my service.

Very polite representative and fast service.

I hate them. Plainly put. Optimum is the worse carrier ever. They raise your prices and when you wanna cancel that’s when they wanna negotiate a new price. I got verizon for peanuts compared to them.

THE WORST CABLE COMPANY I EVER HAD. Connected New service for my 89 year old grandmother on July 1, 2020. On July 3rd the internet went out. Its now July 8 still no internet. Sat on the phone for 4 HOURS YESTERDAY waiting to speak to someone. Just for them to tell me to shut off the modem and turn it back on. I DONT PAY, SO YOU CAN TELL ME TO TURN IT OFF AND ON EVERYDAY. Today Im back at my grandmothers and AGAIN NO INTERNET. Been waiting on the phone for an hour. Will probably wait another 4 hours im sure of that. HOWEVER, WHEN THE BILL GETS HERE... THEY WANT THIER MONEY. WELL I NEED MY DAMN TIME. This is the worst company I have ever dealt with. DONT WASTE YOUR TIME AND MONEY.

They are very professional, they helped me to the fullest

Long wait time

Optimum WiFi and tv isn’t good the internet does work it turns on for like 5 minutes and then turns off for the whole day no video service so I can’t watch tv and they sent someone to fix it and they never fixed it and then we called 4 more times and they charged $80 each time to my bill and it’s not working we called again they sent a guy and the guy took the cable box and the romote he put a new box and it was only for the internet so I can’t watch tv and the new internet box isn’t even working optimum is junk I won’t be paying for it anymore.

The employees are amazing but Optimum needs to be more up front about the formalities when setting up the cell phone service. I was unable to sign up because my home has two numbers, never experienced this problem before been a customer for over 15 years

Very kind and efficient.

Excelent service

Fast and easy, some friendly but not all

Good service.

I had to wait on line for 15 minutes out side to pay a bill but they need more people working at the windows for just returning equipment. the office was on board st. in Elizabeth

Wow. Customer Service at Optimum is now entirely useless. Not only did the service reps not resolve my issue, but I was charged $80 for a missed service call when the technician did not call before arrival / at arrival & couldnt get into a locked building. Time to switch ...

Unsatisfied

They need to let you pick your own packages not just stay in one

Too expensive and no good service to customers. All is about money but no good internet service.

Got in and out in 5 minutes perfect 😊👍🏻

Because of state order the wait line is held outdoors...

The staff were friendly and helpful. Apart from having a good network service their employees have good work etiquette.

Had to pay bills...

Very helpful and answers were appropriate for resolving my issue

Easy and fast service. Always smiling

Its okay its better than most and greater than some I like it

Optimum has good movies to see . You dont have to go out to the movies. Good Job Optimum. Leo P Dulberger

I Love the optimum store in Elizabeth NJ. Its very close 2 a bus stop & easier to locate then the store in Newark

Super super super unprofessional the lady at the window #2 today. Yeah that bad to the point that I didnt even get a name. For sure will not return there. Lady at the window #2 you need the lord! I will pray for you.

These stars are well earn, every time theres a problem they rectify the problem almost immediately if they cant help they dont hesitate to roll a truck out to your address. Thank you for your service, we are all satisfied in our home.

At the pinnacle of failed consumer experience, Optimum takes the cake for being one of the worst cable companies to provide: internet and tv service. On numerous occasions, would the Altice box given to use malfunction and we would have to call in a technician to come fix the issue; which would take days. Not to mention how the one technician that came by, did not even ring the doorbell, and simply left. Another technician-supposedly his supervisor-had to come and fix the issue. Now, when initially setting up device in my house, the idea was that the primary box would need the only cable; however; the technician set up cables going everywhere, practically ruining the modest environment of my house. Even a future technician helping us with another issue agreed that it should have been set up wirelessly. Anyway, Optimum will always be slower in internet because it uses coaxial cable, not fiber-which is the new mainstream for internet. Come to think of it, the only reason we wanted to switch was because of the deal, a deal which fell flat of appeal a year later.

Small place but the staff is very nice and helpful. They also have parking which is great.

Im giving this company a 1 star rate because Its the only way It would allow me to put a review.This is by far the worst company I have ever delt with. I began the service in April and I have only had issue after issue with these people. They are quick to take your money and bill you but not to provide a good service.Its been over a month and the 2nd box is still not working not that it ever did work only one box was programmed correctly and it took the tecnichian over 3 hours to install this. He said he didn;t have a ladder with him, who goes to install cable and internet to a house and doesnt have a ladder. Due to this he did a terrible job. He first drilled holes everywhere and because he supposably didnt have a ladder. I even had to provide him with a ladder because he was too lazy to get the ladder from his truck becuase I did see him get his ladder to do the connection in the streets. It is now May 14th and its always a story to come and program the box. RUNNNNN ......DO NOT CHOOSE OPTIMUM this COMPANY ITS NOT WORTH THE HASSEL AND THEY AINT EVEN CHEAP.LOOKING FOR OTHER INTERNET AND CABLE COMPANY ASAP!!!!!!!

I went to pay my cable bill, everything fine but I asked questions regarding the Sports Channel fee and was told that its a mandatory fee even if I dont watch it and there is also a Broadcast fee .

Customer Service is Good.Prices if you get a bundle is fair but after the year contract the prices are very high. But no problems with wifi tv and phone

Loved the internet service I got through this company ! Prices were not so bad and I never had a problem.

Very poor customer relations waiting on new cable box over a month old box defective takes over 1 hour to get through cable keeps saying give it couple more days still waiting over a week very dissatisfied customer

They discontinued some of my favorite shows so I move to Verizon. Bad decision now Im stuck in a contract for 3 years. Will not renew my contractI

Good place to pay bills. Beyond that, no big deal.

Ok

The worst place ever they treat the people like garbage and they have a really bad customer service their service is so expensive for a really bad customer service

The worst customer service ever I can understand why people leave this consumer for others .

Better than expected serviceWAS chicchak EXPress!

Nightmare

This company is so freaking horrible

Had them for 6yrs, left recently because I found better rates.. when I found another company in the area all of a sudden they were ready to play ball smdh

Always sales clean meats are fresh easy access close to jobproduct are fresh

Better prices than Dish an Directv..for real!

Just plain too expensive... DOWNLOAD direct TV now to your phone and with your unlimited data plan watch til you drop

Is there anything less than 1 star? Because Optimum are crooks. They lie and make mistakes and could care less if they lose customers. Im leaving...

Place is handicap accessible

Horrible horrible customer service you can’t talk with an actual person everything is voice automated it’s terrible and so many hidden fees don’t waste your time or money

Certain things need to change my route is going in and out of service i hope it gets fix

Optimum the best place to get internet and t.v.

5 stars easy.The nice man even came early, at like 11:45 a.m. morning instead of afternoon, and i was happy ..So far, internet is fast enough for me, my daughter and son. We are happy and a home phone line for emergencies is a plus. great service, and my bro in Elizabeth love Optimum as well... The price imo cant be beat, even though i love verizon dsl, this price i was given was awesome,so i am happy.

Wow what line come early or bring a lunch

Efficient service; ample parking

Good services. in and out ...very polite👍

Stop sending me mail in someone elses name

The best cable

Fast and friendly reps

I always pay my bills here

Good customer service

Not good at all alot of problem with the box dont like that service

Great internet

Someone is using fraudulent info and they wont even take my call. gl with the authorities

I got cable from this company when i was staying in a rooming house

Very Helpfull Staff ☺

Their not friendly

I like this cable company you get deals and for a certant amount you get reasonible channels

Good fast service