Had a maintenance issue while traveling across the country. I stopped in to Grindstaff to have it checked out. I was seen immediately and the service was exceptional! These folks are solid and do an excellent job taking care of their customers. Thanks for the awesome service Grindstaff!

My husband and I had a wonderful experience with Andrew Bailey as our very helpful, highly knowledgeable, sales person with Grindstaff Crystler Jeep. We have been in the market for a used vehicle.Andrew researched and went out of his way, to find us a super good car, exactly what we wanted and at a great value! Before we arrived he had thoroughly checked out the car, all the details, and was totally prepared for us. He stayed with us to make sure we understood everything about the car. In every way, Andrew exceeded all expectations. Grindstaff is very fortunate to have such a top notch sales person on their staff as Andrew.

Our journey to find a new vehicle wasnt the greatest, first impressions are everything. The one thing I dont like from a salesman is to be hounded or hovered over. For that reason I almost didnt come back to Grindstaff. Maggie just happened to call me because I clicked the wrong thing on the website so I took a chance on her. She was AMAZING! she took her time with my husband and I, listened to what I wanted and made sure I was happy and comfortable. The first car we really wanted and got approved for got sold before we could get back to the dealership but she already had another one in mind. I fell in love with that car more so than the other. I cant thank Maggie enough for all she did. Thank you again for all you did. Oh and her assistant Lexi. I kind of feel like I made 2 new friends as well as got a new car!

Quick repair. Checkout took a while, but the service was good.

Heith Franklin is a Super Hero who gave me an amazing deal on a Jeep!!!

Heith Franklin is so helpful and did an incredible job helping me find the perfect car!

I had to get my truck serviced and they did a fantastic job. The people are very friendly and professional. If you want quality work this is the place. Thank you!!!

4 fresh tires and an alignment. Car drives much better.

The sales person was great. Havent decided yet but definitely will continue working with them

Just bought a Jeep today! Heith Franklin was our salesman and he did an awesome job. Best salesman I ever dealt with, he was super helpful and friendly. There was no pressure to buy a car and he did everything possible to help us. Thank you Heith!

I am so excited about my new Jeep! Heith was so helpful in making this a great experience, he was upfront and honest with us.

Heith Franklin got me into a great condition and very clean truck! Couldnt be happier with them

Awesome dealership and awesome sales people great experience 3rd time I have traded with them and recommend them to everyone

Always so friendly and helpful! And they go out of their way to help you get your service covered under your warranty! I will not be taking my Jeep anywhere else!

Had a Awsome time at the car show they had today

I’ve never liked going car shopping because dealing with salesmen has always made me feel somewhat talked down to because I don’t know cars. But dealing with Maggie Richards completely changed my idea of what that experience should be like. Dealing with a smart woman who doesn’t make you feel ignorant was a breath of fresh air, I can tell she genuinely cares about people and loves working with customers. You will never be just another unit sold to her. Thank you so much for your amazing customer service attitude!

I dropped my vehicle off for service and my cargo mat went missing. I will look for somewhere else to do my service and wont purchase another vehicle from them.

The largest number of Renegades in the Tri-Cities area

First time at the service dept. Very satisfied.

I NEVER leave reviews for anything on here but I just had to come and let you all know I had THE BEST experience here! I hate car shopping with a passion but Maggie made the entire experience. She is so thorough and doesn’t care to go the extra mile! She is phenomenal!! I will be back when we decide to buy again!

Had oil changed in 19 Ram 3500 diesel, ask for Shell rotella synthetic oil. Oil that was used was 10w-30 conventional, and was charged around 200 dollars, over 40 dollars higher than less than a year ago.will not go back, cant trust with my truck.

My experience at the Grindstaff Dealership in Elizabethton was nothing less than outstanding. I am a 59 year old that has been in sales and accounting all my life and have always been the guy that likes business relationships with smart, friendly, real people. This is why I am making Elizabethton my retirement home. I have met so many good people here; it is hard to go back to South Florida... I have bought many of vehicles in my life and this purchase was indeed one of the best ever. I purchased a used vehicle from them and the group of people handled the transaction with ease and professionalism. When I brought my vehicle home, I noticed some issues that were concerning and was unhappy. I felt discouraged and did not want to go back and explain my concerns, but I did anyway thinking that, as with most dealerships out there. I bought a used car and that its my problem now. But that is not what happened. I went back to express my issues to Jeff the salesman, Josh the sales manager, Shaun the financial wizard and the owner Mr Grindstaff happened to be there as well. They handled my concerns as if I were family and took care of all my issues without a blink of an eye. They even provided an awesome loaner while they took care of me. What a nice experience to have on my first vehicle purchase here in Tennessee. These guys totally rock and it was fantastic service. I highly recommend this dealership due to honesty, integrity and professionalism. If they have what you need, buy it there. You wont be disappointed. Thanks Mr Grindstaff for having an AWESOME TOP NOTCH CREW, they are assets to your company.

I purchased a used car here and got a great deal that included a bumper to bumper warranty. Great deal, great staff! Almost a year later, the transmission went and Grindstaff took care of everything to do with the warranty. I now have a new transmission (Chrysler) with a 100,000 mile warranty. The service staff at Grindstaff was terrific, fought the warranty company to get everything covered. Very pleased and highly recommend them!

It was an awesome experience all the way around! If you cant find something in the Chrysler lineup then BOOM you have Ford right next door! These guys are great!

Its pretty rare when taking your car in for an intermittent problem and they dont charge you to diagnose it even if they dont reproduce it but thats exactly what happened. I will definitely come back.

I recently reached out to purchase a new Dodge Ram. When I asked for price points, i.e. invoice pricing, hold back, and rebates, I was sent a picture of the window base price. When I asked for the price again, I was told you’re in at our price our out. Pretty rude and distasteful.

Excellent and quick service department!

Good people.

Service manager very friendly and knowledgeable. 5 stars!

Went to order a part for my 2010 Dodge Caravan.Brianna was very helpful, and gave me advice that saved me very much money.Thank you Brianna, and Grindstaffs, for you help.Jim C

My husband and I bought 2 cars from Mark Tyler. We live in NC . We are both very happy. Mark and everyone we encountered including Irving and Brendan the manager Carl in finance and Alison all worked hard for us to get us the cars we wanted at the right price. They were all very friendly and courteous. Irving put us at ease and explained all the gizmos our cars offered. Thank you so much for a wonderful car buying experience. No pressure. Mayra and Ron

Uses deceptive scam marketing from companies like FATWIN to fill your mailbox. Thats not how you should reach customers. Innovate, create a new type of TV commercial perhaps, one where the narrator isnt absolutely screaming at you. That would be unique.

Excellent service! The staff here are super friendly and professional. I was looking for a very specific Jeep Renegade and was able to find it at Grindstaff! The buying experience was very easy and they went over and beyond to get me the Renegade I wanted. They also have an excellent service department.

Use this service area for a business delivery vehicle and every time, it ALWAYS takes way longer than expected, they never have the part, and they also will make you wait 2 hours to inform you that they wont have the vehicles parts in until the next day (so who knows how long it will take to get a BRAKE CHANGE) two days to get new brakes, absolutely ridiculous. When its a tire than needs replacing, it is the exact same circumstance. And I would not be making this review right now if they wouldnt have been the responsible party for my delivery driver to waste 2 hours on company time, and our customers being quite upset that they havent been able to receive their delivery on time. Again, this is not just an occasional thing that happens, it is every single time, no matter what the mechanical issue is. Definitely lost a well paying PROFESSIONAL customer. Lets hope tomorrow it isnt something else.

Took my Challenger here for a small vacuum leak that I could not locate. Grindstaff CDJR were extremely thorough trying to find it. Even shuttled me all over the place while they had my car until they eventually got me a rental car at no charge. Leak was found and my Challenger was returned with more gas than I had in it when I dropped it off. Could not be more pleased with their service.

We had a great experience with Adam, he was extremely helpful .

They do an awesome job detailing my vehicle.... the staff are very helpful

This dealer ship goes beyond making experience of buying a new Jeep very exciting. Great salesmanship. The Finance officer was absolutely fantastic.

Last year we tried to buy a Jeep Wrangler from this dealer. Im 66 years old and have bought quite a few new cars and this is easily the worse experience Ive ever had and probably will ever have. My husband and I lost our $500.00 deposit on a deal that we thought was happening. Fortunately we immediately went to Johnson City Auto Nation and bought a new jeep for a lower price and were treated with respect.Thank you Ms. Mullins but at the time I sent a couple of emails to Mr. Grindstaff and received no response. I conversed with Lee Lee Williams a few times, and finally I received a response from Mr. Grindstaff stating that there was nothing he could do because at the time the dealership was not his until January 2017.

Dropped off at 10a. They took me and picked me up from work. They still didnt touch my vehicle for service. They said they were down a tech and told me all about his past(not legal or professional) the said the lady who scheduled work overbooked because she and a tech went to champion. Again knew they were overbooked when I dropped off vehicle. Beware all they do is lie and make excuses. Go to any other dealer. The Ford side is just as bad. Same service manager and same lies. BEWARE.Update: Even though they posted a reply no one has contacted us since then. They just do not complete that simple task. More over promise under deliver.DO NOT HAVE THE SERVICE MANAGER CALL. That would be a bad Management decision.

Keith and Jon and everyone at Grindstaff was FREAKING AMAZING! I’ll buy the next 20 cars from them!!

Excellent service! Very comfortable waiting accomodations and very fast service.

I took my jeep there because I heard a bad noise coming from the rear. I live 90 miles away and was in the area for school. I asked them to see what was causing the problem. They checked it and said it was the rotors and that it was safe to drive home. I made it home by the grace of God. My dad started working on it the next day. ROTORS WERE FINE! The lug nuts on the rear left wheel were so loose, you could take them off with your fingers. Seriously? They didnt catch that? Did They even look at my jeep? Dont take you vehicle here unless you have a death wish. Amanda Carter is my maiden name.

Great service and knowledgeable sales staff! All around awesome experience!

They tried to charge me 1450.00 for an after market piece of rake line. So I picked up my truck and took it somewhere else. They also charge me 152.01 to tell me I had a brake line busted which I already knew. However when I called to enquire how much I owed them for their servicebices, I was told 125.00. I was also told that 27.00 extra dollars was for taxes. I dont know but I thought .10 percent of 125.00 was 12.50. I could be wrong but i dont think so. Anyway, i bought cars from this establishment and Steve Grindstaff has always been fair with me. However i will never take another vehicle to be serviced there unless its a insurance claim.

Dealership is great for making any issues right. Love that, which makes me more willing to be a repeat customer

Wasted my time. Actually lied to me when they called me at home and said I could order my car now. Drove all the way there, wasted over two hours, then they told me- cant order the new 2020 yet. That was the first question I asked before driving all the way to the dealer. Ive asked them to remove me from their database. If they would lie to get me into the dealership- could they be trusted with or after the sale.

Great place to work! Great people!

Had airbag replaced. When I got my Jeep back,the windshield was filthy!! Not professional!! However,aside from that, I was pleased with the service.

John Lester sold me a Badass Charger R/T! So excited!

Excellent!! The most simple and easiest experience in the car business. Everyone is super friendly and the internet department gave me all the info I needed before I even spoke with a sales person. This will always be my number one dealership for buying or trading!

The parts dept is run by a real pro have felt with for years

This place is Grindshaft instead of Grindstaff Just call BR-549 Not going in details why they only get one star but if you go there be aware

I can never support this dealership again. When purchasing my business van in February 2019 I was promised a rebate of $1000 if I purchased parts and accessories for the Promaster so long as I can provide my receipt. I submitted the receipts on 3/7 to the finance manager, Irving Rios. Mid-April we called to find out what the status was on the refund. Turns out the sales manager, Ryan, claimed he did not submit the rebate until 3/27/19. It is now June 11th - we STILL have not received the rebate and Ryan nor Irving will respond to our phone calls or emails. Finally, we had to contact FCA with Chrysler Corporate for assistance with this incentive. After research, they found that a rebate was never submitted for me by Grindstaff. Now, the FCA customer service agents cannot get a call back from the sales manager, Ryan. Buyers - please cautious with this dealership. I do not recommend this location for the fact that the customer service experience has been fraught with disappointment and frustration. Dodgy managers have made me lose trust in this business due to dishonesty and lack of follow through. It is very suspicious when multiple phone calls are made and emails sent and no one will call or write back. I do not feel like a valued customer and theres no reason for a busy business owner to spend 3 months fighting for a rebate he was promised.

Excellent service! Just bought a new Jeep Wrangler Unlimited. Bobby Campbell was our salesman. He did a great job!!

Outstanding service and quality of vehicles, payments are reasonable and the service packages are top notch, also gotta give a shoutout to Anthony valls, my sales dude, he worked with me to get a price I could afford and took the time to explain everything

Internet price did not match the asking price. Bait and switch! Truck was $26800 online called and they wanted $29000. Would not honor Internet price and tried to add $599 for a doc fee. Website clearly states $499 doc fee. Either way Im not paying someone for my business. Sales lady was nice, but the managers seem crooked. Buyer beware.. Overpriced and not willing to work.

Very unprofessional sales person.Talked about person issues during whole time. The rest of the staff was great

Only place Id buy a new car from....or preowned. lolWeve had 5 cars from Steve in the last 15 yrs and not a single problem.

AWESOME PEOPLE!!!! Great place to buy a car! Makes you feel like family for life!!

WASTE OF TIME WITH BS RESULTS. GO ELSEWHERE! Spent a couple days working on financing for a new renegade to trade my car in on. I was told I needed a cosigner so my fiance did, they then called me to tell me they no longer would except my car as trade in (2013 civic low miles excellent condition) that they now wanted the vehicle my fiance had financed on his credit report. How ridiculous is it that this place thinks they can dictate what you trade in? First off its a vehicle that he cosigned for his brother that we do not even possess and second of all why would I ever buy anything from a place that expects me to keep the vehicle I am replacing as well as purchase a new one? Some common sense is lacking here. Save yourself the trouble and go elsewhere.

This is why Automotive repair has a bad name!!! I am James Lewis @ Southsideautorepair here in Lexington Ky and a customer of mine that i had just replaced the timing belt and water pump and idlers and tensioner due to maintenance, had a electrical issue while out on the road. Their vehicle was towed to Grindstaff automotive group in from the interstate as a shutoff while while driving situation. The vehicle was diagnosed with TIPM shorted out PCM. Then began to throw parts at it trying to get it to start? Like a new crank sensor and spark plugs, then said that the timing belt was off ? Then my customer called us telling us there was a issue? So we had talked to the service adviser @ Grindstaff JOE WEST and said the belt came off.... We @ Southside have a 2yr 24k warranty on our repairs and part of tech net that covers coast to coast and needed to be towed to one of our tech net facility to be repaired under warranty. JOE WEST Said that the vehicle couldnt leave till the work they did under warranty was paid!!! So I needed to take care of my customer and paid to put a belt on the van, and said that i needed all old parts back. The customer returned me ONLY A BELT! With no other parts.... I called back to Grindstaff and talked to Joe and he told me that the belt was off when it was towed in.... Then he backed up and told me that the belt was off 3 teeth? He then told me to hang on and gave me his manager. The manager told me the belt was off three teeth not completely off??!? So I asked him the question.....? So you think it would have made it from lexington ky to Elizabethton Tn ?? His answer........ No? So needless to say, I was charged for a repair that wasnt needed! The manager told me he was willing to do nothing to correct this issue!

Got a good deal on a new Ford explorer

Excellent service department! Friendly and very knowledgeable!

Service department is great, John Paul is spot on

Like the fact they saw other things that would have lead to repairs later and called so I could get these done while in shop

Great team and love the selection!!

The absolute best place to go and purchase a CAR!! Very Friendly, Wonderful Customer Service, Family Oriented!!!

They failed to call with updates, replaced parts that were not bad, stopped work due to a broken tool and then failed to follow up on the delivery status of the tool once ordered.After 3 weeks of me asking them to track the tool through fedex they discovered it was at a mechanics house and they had to go get it.I made the 3 hour trip 3 times because they said it was fixed. All three times it died and would not restart before leaving the lot. They would not return my calls when I left messages ( 1 to 2 perday when they had not called the previous day to update me. They had the vehicle for 7 months!I stopped calling them at the 4 month mark and it took them 3 months to call me after it was fixed! The bill was almost 7,000 dollars. Other dealers priced the parts they replaced 75% cheaper (I called 3 other dealers for price checks on all parts after I got the vehicle back. When this place was owned by the Grindstaffs it was a great place. Now it lacks discipline and effective management.

Great place to get a vehicle and service friendly people also

Seems my assumption was a mistake glad to hear i was wrong.

Go see Larry Widener. Hes a great guy who takes care of his customers!

Great friendly people. Went above and beyond to help me and my wife get our new car

Great service great people

Thank you for being so helpful when our truck broke down on the way to the Xfinity race...and in arranging everything between Dodge Canada and US to get us a rental and on our way!

If want a good deal call the boss.

They didnt want to work with us regarding a new car

Went to pick up brakes for my car. No waiting, very courteous thats why I buy my vehicles from them.

Great dealership great people

Horrible place to work. Lied to us about pay, hours, and training.

The rudest service department I ever encountered, refused to honor my FCA OIL change coupon, because I was from out of state.

Great knowledgeable parts and service staff knowledgeable sales staff

Great service here an frendly

These people are crooks. They quoted me over $2500 and kept my vehicle for over a week without touching it. Finally got it towed elsewhere and was fixed for $200.

They low ball you on your trade ins

Loved the Mullins Experience Only Place to Buy

Irving Rios always goes above and beyond to help me!!

Live in North Carolina. Not related but they treated me like family.

Helpful and patient

Great service and friendly employees!!!

Very professional and courteous

Friendly service writers

Very nice

It was great

Great Experience

Nice cars

Nothing good from the dealerships

My favorite dealership

Just looking

Stay away