My wife and I stopped in today because she was not getting e-mail via her phone. Courtney and Nate were so easy to work with and helpful. They solved our e-mail problem easily and then presented us with several different options to consider without ever making us feel like we were getting the hard sell. We live in Waldport, but will drive back over when we need in store service.

My family and I went into this store to update our family plan and when talking to Nate, also ended up upgrading my phone. I would give Nate 5 stars for service he provided. He was very nice and knowledgeable. Part of upgrade decision was because my current phone was eligible for trade in which is huge because I help my children out with theirs phones. Nate said I could just bring phone back and he’d help reset it and I could turn it in to this store. We have actually done this before at another att store. When I went in, I was helped by store manager, I believe Courtney, and she was rude and disrespectful. She then proceeded to find quarter inch crack in case and said my phone was not eligible for trade in because it had not been locked in,? I’m not even sure what this meant, but I explained I traveled hour and a half to go here for what I thought great service was and she continued her condescending attitude. Nate actually was called over and acted like he’d never seen me before. I’m so disappointed in this whole transaction and see how att does not actually care about loyalty of their customers. I’m thinking I will change services when these phones are paid off, this att store was only interested in the sale, not the customer.

I need to find a better store that one want lots money for helping me an she told me to go to school find how to fix my phone

Super nice, attentive, and helpful! They sat with me and my partner and helped us navigate calling the helpline in order to switch our account and billing responsibilities between users. They made sure the person from the helpline had sorted it out properly, and went through it with us so we knew it was all in order before we left. Fantastic service :)

Courtney was amazing!She was so knowledgeable and friendly.

Courtney and Nate were so patient in working with me! They offered me several different plan options to best fit my particular circumstances -- some of which were a bit hack-y. Together we had to wait on the line 45 minutes with AT&T corporate (not the fault of this location) and they were fun to be around during that time.

Alyssa and Taylor helped me get a new phone and a new watch. They were informative and knew the product extensively. Their personalities made everything easier. I would rate them a 20 on a scale of 1 to 10. I would highly recommend this store and it’s employees!

Helpful discussion on new phone and plans. ATT is a bit expensive, but salesperson was nice and helpful. Revised review. When I got home I found that the sales person had added unnecessary plans and features that essentially doubled my monthly bill. Be very careful about this store.

Very friendly and helpful no Matter what!I would highly recommend this store over the one on gateway! The people at gateway are rude and a joke

If I could give 0 stars I would. My boyfriend has been getting screwed by at&t since day one. Customer service is ridiculously terrible. The agents do not do what they say when dealing with customer support. Him and his friend both have lines and have phones on installment payments. Their bill is supposed to be $172 a month. AT&T has been making them pay $200-$300 a month otherwise they get their phones shut off. Every time he calls or chats with customer support to get the issue resolved they are literally unwilling to do anything to resolve the problem. I am appalled that they seem to be continuously getting the treatment that they get considering all of the five-star good reviews that I see that have been left by other customers and Im wondering why. Regardless him and his friend are switching and theyre never looking back and they dont regret it.

I went in to purchase an iPhone charger. After a friendly greeting by a young person with a green forelock who expressed interest in helping me, I was sold a buy 2 get one free. I decided to buy a charge block and wireless charger and would get the cord free. But somehow the “system” would accept the offer made to me. The rep refused to provide the offered service and deal. When I finally relented and tried to purchase two items, the system would not process my card. So, I left with nothing. This was one of the worst customer service e experiences of my life.

Courtney and Taylor were amazing!! They were knowledgeable, friendly, and very helpful!! They made the transition from phone to phone very easy. I strongly recommend this AT&T store!

Only one employee working, but she was amazing at helping as many customers as she was able to quickly. I was helped immediately after walking through the store door and left with a phone to replace my lost phone. When my toddler started to get restless, the employees helped distract her. When my autistic child was fidgety, the employees helped to engage in conversation with her. All around a very pleasant experience for me and my children. AT&T should be very proud of how personable their employees at the Eugene, OR Coburg Rd store are with customers.

Kayla was super helpful! She walked us through each step and made it simple for us. She went above and beyond, and can’t thank her enough for her help! We had a hoot!

Both women have been a tremendous amount of help and very up people.

Walked into the coburg road store to try to work out with them setting up a phone for my neighbor who has anger issues. I do not. The manager of this store was rude and nasty to me the first thing out of her mouth. I was very very polite but she was not. I accept she might be rightfully angry with my neighbor but she was talking to only me. I was the only customer in the store and frankly that doesnt surprise me as I will never go back for any reason

Called to see about upgrading my phone and wanted to know if they had the phone I want available in stock lady said she cant tell me if they have the S21 I want in stock and that Id have to come in to find out, why would I want to drive across town and risk them not having one in store? Guess Ill go to the location that told me they have it in stock.Update stopped in again (not sure why I gave them another chance) since gateway couldnt give me a answer on getting my 6 months old phones charger port to work and they couldnt tell me what my repair deductible was they did a useless quick clean out of the port that did nothing went to a local phone repair ship today who was going to replace the port but unstid cleaned it out and now my phone works great makes me think the insurance they sell is just a scam that they dont want to pay out on

Courtney is the best. As store manager she personally helped us through a very complex account setup and stayed with with us the whole entire time. Great customer service and explained everything to our level.

Horrible customer service. The 2 ladies seemed more interested in what they were doing than helping me. I needed to get a prepaid phone for my grandma who cant leave the house and was told she needs to come in ... no way that is possible. Very unhelpful and rude.

The customer service I received from Kayla, and Shawn was excellent. They went above and beyond to assist me with my new phone. A very big thank you to both of them.

Courtney was incredibly helpful and caring. Will definitely be coming back to this specific store from now on.

Awesome service and knowledge of new technologies

Nate and Courtney were very helpful!

Courtney provided over the top customer service!! It has been a long time since we received this level of service. Thank you for your hard work and for putting customers best interest first. She could show the Valley river store a thing or two about customer service!

Bravo to att at 460 Coburg road for the wonderful customer service and respect Courtney and Kayla gave us. They helped us tremendously and I was determined to go back to Verizon and because of these wonderful woman you hired I have decided to stay with at&t. And bravo to you! PS Kayla and Courtney went above beyond customer service to help us! Hooray!

I went in to upgrade my phone and the lady said I had to switch to new plan in order to be able to do so as well stated it would make my bill cheaper by 20 bucks. Well then I called my sister and she stated she had upgraded he phone without changing the plan. Then I called customer service to see what was the facts and they stated that on the family plan we where on all I had to do was pay the rest of my balance on the phone to be able to upgrade. Customer service then looked into it and found that the new plan was 30 dollars more so I wasn’t saving more money. They then switched me back to my old plan and it made it cheaper then what the new plan would of been. I am not very happy with this store they lied to me saying I had to switch to new plan to be able to upgrade witch wasn’t the fact. If you are doing anything with your phone I do not recommend going here you will not get the honest answer they are just trying to get extra bonuses on sales to make money

Shawn helped me pick out the perfect Apple Watch today and not only that but he also was able to get my over all monthly bill significantly cheaper which was awesome! Very friendly and fast service.

Kayla was great, the other girl from the other night didn’t do things right and took over 2 hours !!! But Kayla was awesome today and super fast and efficient!

Hilariously bad. So I was in the process of switching from AT&T to Verizon, as doing so is more economical for me. After 30 min on the phone with a person at an AT&T call center, they informed me they could not help me because I had a pre-paid plan which they did not provide customer service for, so I visited this location. *Im the only customer in the store. As I entered, I heard the store associate (Courtney, I believe it was) say, yeah, I think he just walked in to someone she was talking to on the phone. Thought that was peculiar - but did not investigate it with her. I requested some information on my account, to which she said she did not have access too. She seemed very annoyed at my query, rolling her eyes and bobbing her head in a kind of confrontational way. I felt like I asked an offensive question or something. She indicated that I could get all the information I required on their mypaygo.com site, a website that I could not access on my data-less phone (call/text only). After explaining my predicament calmly she said to me sarcastically, Well, you have a computer at home, dont you!? (I dont - but told her it would be no problem). Walked out of the store. Verizon helped me through the mypaygo.com site and eventually we acquired my account number/pin, but please be aware - AT&T makes it extremely difficult to get this info if you dont already have it. Lots of hoops to jump through. Take aways: (1) The customer service number you call, may relay your query to a store you may be visiting, after they inform you they cant help you. How this is done, I dont know? (2) Courtney needs to do herself and her community a favor and get out of sales/customer service. This person should speak to as few people as possible at work b/c what occurred in my 2 minute interaction with her has ensured that I will NEVER adopt AT&T service again. I mean, what fake life of privilege and pretension must this person live in to think she can speak to people the way she does. Unbelievable, haha.**Manager need not reply - sorry, theres no fixing it.

Way better than the store off of Valley River Blvd, theyre rarely busy here so they can take care of you so much better than the other locations with no wait time 🙌

Courtney was awesome. Old phone had died and she extremely helpful in getting new phone set up and info transferred

Very unwilling to help me in anyway. Didn’t even bother to check the inventory just told me “no” in a very cold manner as if, why did I even call? Even though google voice is apart of their inventory. For a customer for years,services are getting more rude and unprofessional as time goes by.

Courtney was very helpful! Best customer service by Courtney!

This is the ways business should run! They are highly efficient, polite and funny! No other is even near them.

Courtney was amazing! She answered all of my questions, was super helpful and super patient! I appreciate all she did today and am very satisfied with the customer service.Thank you Courtney!!!

Vary helpful, took all the time we needed to get a wonderful service and cost. Thank you Kayla and Courtney!

I absolutely loved the Friendly and Helpful environment at this store! Courtney answered all of my questions and got me exactly what I needed. Great vibe at the store in general!

Stay away from here. The lack of customers makes you think youll get superior service, however you would be wrong. They messed up my trade in, and have done virtually nothing to help me. They refuse to give me any assistance with the issue, and only refer me to call the AT&T customer support. They also have horrible customer service. I am one of 2 customers in the store, and the 3 employees are working with one customer. Stay away from this place if you value your time and sanity. Go to an authorized retailer like the store near Valley River Center. Do not let these crooks take your money or time.

Shawn was very helpful and patient. I highly recommend coming to the Coburg store if you need any help or information.

Kayla & Courtney were incredibly helpful. I will absolutely be using this AT&T location for all my business & personal phone needs

The staff took advantage of a senior citizen. When we attempted to call and fix the situation the staff was less than helpful.

Shawn Santiago was amazing. Knowledgeable friendly and made my new phone transfer enjoyable!

My phone was acting up. Helped me reconnect to AT&T and cell phone tower network. Phone works great now. Picked up a protective case while I was there. I may have dropped my phone that started all the drop calls suddenly

Great experience - phone wasn’t updating and they made sure I was cared for and didn’t lose my data!

Shawn was very awesome and got us everything we asked for and more!! I definitely recommend this guy and at&t!!!

There are two ladies at the Coburg rd store in Eugene that are the best customer service ever !

Ive had to wait a long time to get help only one person working they usually dont have the phone I want

Unfortunately I have had the worst experience at this location. My name wasnt correct so I had to go in and have that fixed, my second phone line wasnt added to my auto pay and that lead to a massive amount to my credit card (because CAMERON DONT KNOW WHAT HE IS DOING), It was a hassle to get approved for First net since Im a health care worker. Good God dont start your service with Cameron. He screwed up so much and that resulted in me having to go back numerous times. The girl that works there has always been on top of everything I wish I remembered her name because she is great and patient.

Came in to get my phone problems figured out and they were extremely helpful and ended up getting a much better deal than what I had planned on doing in the first place so very happy with my service today. Thank you Courtney for all of your help today. Greatly appreciated and I know my son will be happy as well.

As a former corporate employee of AT&T, Im usually a little bit hesitant about shopping at third party retailers also known as indirect dealers.Im happy to report that the authorized retailer on Coburg road has always treated me fairly, with respect, and has promptly resolved my issues. This particular location has an outstanding sale staff, and although they cant fix all of the issues that a company owned retail store can - they do a damn good job trying. 4 out of 5 stars.

Sean was excellent. Thank you for your help!

Super customer service from Cameron Caskey!!! He missed his lunch and stayed with us until the job was completely done!!! He really knew his business and we so appreciated all his hard work!!!

Worst customer service ever, very unprofessional and dont tell you about any fees. DO NOT GO HERE THE STAFF AND MANAGERS ARE NOT HELPFUL.This store told me I couldnt return a case and a phone but the store on w11th returned everything in minutes.

Courtney does an awesome job every time! I really appreciate her honest work. She always takes time to help me learn my phone.

Great service, tech support, corrected my bill as I was being billed twice for one account. Best of both worlds. My angels were Heather & Courtney.

The rep at this store was awesome, fast, friendly and made sure I got the best prices and plans available!!!Come to this store!

Customer service wasnt bad, but information didnt get communicated or something because we were charged for things we did not agree to. Also, THIS IS NOT AN AT&T CORPORATE STORE!! It is a store authorized to sell at&t stock, but is not an official at&t store! Wish I had known this earlier, wouldnt have gone.

My family just switched from Verizon to AT&T at the Coburg Rd location and we received a ton of help from their employee Cameron Caskey! He helped us sort out every problem even when we had given him wrong information on accident while switching over our phones. Without his help I am sure we would have spent hours with customer service trying to get the problem solved. My phone was refusing to update and he was still patient for the entire 4 hours that we were there. Thank you!

Kayla and Courtneys amazing. Recommended!

Courtney was so helpful. We really appreciate her patience. She was able to reset our phone and recover the photos.

Girl working there was hanging out with her boyfriend and didnt have time to help me

Call Burke Road AT&T was wonderful Heather helped her since she was just great thank you very much

I went to this store to change carriers and Cameron was an amazing associate. He was very knowledgable and made the process very easy along the way. I definitely left a happy customer and will be back to this store again in the future!

All was well and I got my new phone! Great service!

Great service and nice people to work with.

Walked in to buy phone now greeting from “heather”. After a few minutes of walking around the store I asked her if there was anybody else working that can help me she said you must not of heard me when I said hi when you walked in, I told her I will just go to a different store, and ask where one was, and she told me to google it. It was very unprofessional.

Always a great experience and great customer service and friendly workers

The manager was awesome at this location she helped me figure out my bill and was very patient through the entire process. Her entire staff was friendly and welcoming. Simply the best experience I’ve had at AT&T.

My wife and I managed to run over my phone after washing the car. (Not the first time, lol.) We stopped in to see what we could do to get me a new phone and possibly upgrade my wife’s phone. With fingers crossed we were greeted by Cameron and told he could probably help us. Well, he more than helped... he was the most knowledgeable and helpful person my wife and I have ever dealt with at ATT.( San Diego customer service was mostly shabby at best) He completely understands what customers need and want. We had a great time just talking with him and as he explained our plan and phones in detail. If I could recommend him to anyone, please go to Camron at the Eugene store on 460 Coburg rd. He will absolutely help you and make sure you are treated well. :) Nicest guy ever!

Courtney helped me upgrade my iPhone and she was an exceptional help. She took a holistic approach - not just upgrading my phone, but making sure that I, as an AT&T customer, was getting the most for my money and was satisfied with my service. The upgrade was quick, and I will definitely be doing all my AT&T business at this location!

My phone stopped working so I went in to get a new phone and Autumn greeted me with a smile. She helped me figure out what I wanted. Definitely would recommend going there great service and people!

Courtney and cameron are the best! They really take the time to help solve issues and make sure you leave happy!

Had sever problems working with both AT&T on-line and AT&T over-the-phone technical support to unlock an older iPhone - kept getting conflicting and erroneous answers.Autumn, however, was FANTASTIC in helping me get the problem sorted out and the phone unlocked (even though she knew I would eventually not be using it on AT&T network). I am historically not a real fan of AT&T wireless, however, this retail outlet, and particularly Autumn, are A++. Thank you, again, Autumn; keep up the good work - you will go far!

The best help I ever had

I had the BEST experience at the Coburg Rd store. The manager Courtney was excellent and helped me out with my bill and to figure out a plan that works for my family. She was alone at the store but was able to help all the customers in a fast & friendly way. The wait was a lot less here than the VRC location. Thanks Courtney!!

Great costumer service, very patient and helpful

Great customer service here! Highly recommend speaking with Courtney. Very knowledgeable and helpful. Runs a great store there. Wish all cell phone stores were this nice to visit!

Was very pleased with the service. They were pretty busy and still took them less than 5 minutes to wait on me. They also took the time to find discounts, that I wasnt even aware of.

A couple days ago I went in to replace my phone and add a new line, Jasmine was great help and made me laugh the whole time. Definitely will come back for more help from her! She made sure we got the exact phone we wanted.

After more than a decade of being an iPhone user, I switched over to an Android...and John couldnt have been more helpful. He walked me through the entire process with patience and clear communication. I would highly recommend this AT&T location and if possible, ask for John!

Bought 2 new phones last night and Courtney did all the conversion of data, software and everything for us! Even put on the new screen protectors! Service was EXCEPTIONAL! This meant being at the office well past closing and she was happy to do it. Would recommend this establishment to anybody.

John Carlile gave us excellent service when we came in to purchase a new iPhone 8 on October 6, 2018. He took time to answer any questions we had, looked for ways to save us money and made the entire transaction fast and easy. He was very helpful.

Thank you! It is difficult when you cannot access your phone. It is even more difficult when you are on a family plan and the account owner will not help you. Courtney did a great job helping me get a new phone and setting it up so that I can keep my phone number. I am grateful for your help.

Courtney at great she always has time to help me lower my bill and is great to talk to in person or on the phone. If I ever have any questions she is up to the challenge!!!Thank you

The employ we worked with was amazing and kind and understanding. As soon as he left for break the manager was rude and had no patience or people skill and talked herself out of a for sure sale.

My contact with this AT&T location started with a lovely conversation over the phone with Courtney, she was very knowledgeable about the current inventory on a galaxy phone I wanted to purchase. As I showed up the next day I was welcomed into the store by John. So I wanted to add a line to my current account with AT&T and I must say I had the best experience. John took extra time with me and explained everything, trust me I ask the most random questions about scenarios that “could” happen. He was very professional and very patient with me. I am a truck driver and I live in California, this AT&T store is my new favorite place for all my wireless needs. Thank you to everyone from Spring Mobile I look forward to my next visit at your store! GO SPRING MOBILE!!

Great customer service! The only At&T store in town that doesnt jerk you around. They tell you straight up how it is! =) Courtney Clark helped me find exactly what i wanted 🙌👏👍

Very helpful with switching accounts and getting a new phone. Friendly service!

AT&T Customers BEWARE!I came to this location thinking I would simply add a line, upgrade my phone and see about getting a tablet for my growing toddler. Of course upgrading went okay, the manager has very little patience for customers and she seemed very short staffed that day but what I didnt know is this location is considered a THIRD PARTY store, meaning they use AT&Ts name and reputation but they in no way have to follow the rules or regulations any of the other stores do. Courtney swindled me into getting all these unnecessary accessories that included 2 wireless chargers, headphones and cases all under the assumption this was part of the promotion that made the S20 such a great deal. Upon receiving a $580 dollar phone bill I immediately called to see what all the extra charges were for... THEY WERE FOR THE ACCESSORIES SHE TOLD ME WERE PART OF A PROMOTION and guess what?! Corporate cant do a single thing to help me so if I can do anything to help anyone out there looking to upgrade.... GO ANYWHERE BUT HERE, find a store thats affiliated with Corporate AT&T and save yourself the heartache.. I will never be back and honestly this has had me consider changing services entirely.

Third time here. Always I understaffed. Always have 2 or 3 people ahead of you. Wait wait wait. 2nd time I was here manager was in store office. Never bothered to help or assist despite store being overwhelmed with people They really arent helpful. Suggest going to ATT stores in Eugene. Far better service and staff there at least know what they are doing.

Just walked in to the store, one employee was on her phone, looked at me and went back to her phone. The second employee at the kiosk ( there were no other customers in the store) looked at me, picked up her tablet and walked away. Not so much as a hello from either of them. I’ve been an ATT customer for close to 20 years and have a large multi-line contract. Really thinking of driving over to the Verizon store right now....

I went into the AT&T Coburg location and had the best experience with Jasmine Vickers. She helped me tremendously and did not give up. It took her an hour to try and figure out everything it possibly could be. I am grateful that I found a place to go where I know the person will be able to help me no matter what. Jasmine Vickers is rad!

Spent two hours in the store trying to upgrade my moms phone. There was only one person working and was a Sunday. The associate handling our process did not know how to do the upgrade. It took an hour to get the number ported over. The associate did not know how to do a trade in. After we finally got the new phone working the associate was unable to provide a bill or get it rung up properly. 2 hours. The associate apologized 50 times, but we spent two hours of vacation time and left without a phone. I will definitely update this after the issue is resolved. For now, this entire experience is unacceptable. Simply telling us our request couldnt be handled today would have saved us a lot of time and frustration. Now we have to go back to get the phone at some point which now has most of her information. Very disappointed.

John was such a great help while setting up my new iphone!! best at &t i’ve been to ever!!! quick service, they’re friendly so waiting there doesn’t seem to take too long, and they are so good at multitasking. john was helping out me, another customer and answering phone calls by himself while I was there! thanks for being great john! (:

Courtney is amazing and cant say enough about her quality of customer service!! She is an excellent ATT agent, we trust her honesty and appreciate her advice!

This store is a joke!!!! The store manager Courtney Clark, promised me gift cards if I bought a phone, internet, the works, then never delivered!!! Do not use this store, the store manager is a liar. You will literally waste your time and money! Neither her or the store would fix this and I get a $418 bill.

Had a great experience with a new employee Jasmine she really help me out on some international travel that I wanted to do so good job Jasmine.

Beware!! The sales reps do not know the products or promotions they are selling. They sold me a buy one get one free for an s10 and s9, however the s9 didnt qualify. Had I not come in because the s9 had a defective battery, I would be sh*t out of luck and had to pay full price, instead I was FORCED to get the s10 I didnt want. I spent hours at this store, it wasted my time and my money!!! I switched to Sprint.

Talked with a woman about the $35 insurance Ive paid on for over 4 years and trying to get a new replacement for mine that just got broke. And she was very rude. Never again will i pay for insurance through AT&T. What a joke!

I am tired of waiting. I want to leave this place. I am helping a man with disabilities pay his bill. We are ignored. This is why I will never leave Verizon. Zero stars today.