Amazing. Ari made it fun and helped with everything. 10/10 recommend for a fun and helpful experience. Ari is an awesome worker!!!

Never had an issue here before but recently went in because my iPhone kept trying to connect to wifi and a disheveled guy came out I believe his name was Bobo or bobbo. He told me that he was leaving in an hour so he wouldnt help me and that I should just figure it out on my own. Very rude and wont be going back to this location.

Ive been to this store a couple of times and if you are lucky enough to get Chris, youre going to have a good day. Hes really good at figuring out the best plan for your needs, what promotions might save you money and all about the different phones they stock.

The employees at store on Willamette in Eugene OR are exceptional always- today Gabriel/Hunter helped me resolve issue I have been trying way before T-Mobile they went way beyond call of dutyAs a senior I need more assistance than the younger ones who grew up with tech not me but these employees are the very best customer service have ever encountered- the manager Chris I believe trains them well as he’s also extremely competent patient respectful as his employees ‼️🙏🏼👍🏼

Bobbo was so helpful! He even handled sending my phone in even though it required a trip to fedex! Absolute 5 star service, made dealing with a broken phone easy.

I just want to express my gratitude to T-Mobile for the excellent help I got here when my phone would no longer recognize English. Chris the managers spent a good well fixing it and was not only helpful but very friendly. Big thumbs up for him thank you

Dreaded the purchase (despise technology) and rightly so - something was amiss per my credit situation. I think that the experience took an hour.:( But, Bobbo slogged right through it all. I couldnt have asked for more with regard to customer service. Did I convey that he saved the day?? Smiling. Also, choose a fabulously-priced basic plan for me. More so than what (I thought that) I wanted! More recently, Gabriel helped me to make online payments that I wasnt able to complete via my own efforts (aforementioned credit snafu, no doubt). Thank you, gentlemen. It took me a while to get to this review. But, I surely had not forgotten your exceptional customer service.

I just went to this store. They wont let people inside. How can you even see what they have? There was only one employee even though this location seems to be pretty busy. Also its 90 degrees outside. Another person also left right away after finding out you cant actually go in the store.

I have been with Verizon, AT&T, METROPCS, sprint, and now TMobile, and yes they all got money from me and sold me new phones blah blah, but this Tmoblie experience was by far the best. If you go into this store with a happy mood (even if your phone broke or you owe more on the bill) the experienced staff Bobbo and Chris will do everything in their power to help you leave with the same or better feeling. Nothing but excellent service here. They were wearing masks but their smiles were all still apparent. If and when I need to do more store transactions, Ill go the extra 40miles to drive up to this location.

Gabriel was amazing! Really made me feel heard and helped me get the phone I wanted and at an affordable price. Wouldn’t shop with anyone else!

The manager and staff worked hard to help ma switch from sprint to T-mobile it was not an easy task but we made it heppen and wow thank god that’s over. And thanks for the team support.

My parents went in store today to upgrade my fathers phone. Bobbo was the one to help them. He completely screwed up my moms phone to the point where she can no longer make outgoing phone calls which is very concerning. He told them that they needed to upgrade all the SIM cards in their devices, I’m assuming because we had Sprint and now they are merged. The only problem with that is that I live in California and apparently Bobbo didn’t like that answer. So I’m writing this review because my mother can not use her phone and she was definitely able to use it before Bobbo screwed it up.

Chris and his team are stellar!! Amazing service, honest and upfront. I saved money and left a client for life!! Go and see them before any other store!

You are better off calling the customer service number than wasting your time going to the store location.

Worst service ever. Been here waiting more than 45 minutes and nobody to attend me. They arent busy, but the guy by the name Chris could not even suggest me for a good phone as I had requested.Chris and the guy with coloured hair should change his attitude! Im out of T-Mobile!

I’ve never had a good experience buying a new phone until last night with Bobbo. Super helpful, answered all my silly questions and made the process enjoyable. This man deserves a raise 10/10

Was just in this store wasnt done with my business and the employee just blew me off so unlike this store it usually is very customer orientated

BobBO was awesome and knowledgeable. He was proficient at his job and got us in and out in no time!

Gabriel was the best rep ive ever worked with!

The folks helping me made sure I got all the features I wanted and made the process as painless as possible. I really apriciated their knowledge!

Our experience at the woodfield station location. Was completely above and beyond our expectations, this was the best business experience I personally have ever had. We actually had fun. The staff here went the extra mile for sure. Our new phones fit us perfectly.we could not be more pleased.

Met and received absolutely wonderful support from Store Manager: Bobbo. He is an 11 on a 10 point scale. My spouse and I are well beyond retirement age and Bobbo moved us from our 10 year old iPhone 4’s to new iPhone 12. No small feat. I would highly recommend working with this T-Mobile store and with Bobbo. A supportive and kind man. Happy we went here and happy with our new iPhones.

I been with another carrier for about 12 years . The next my phone broke and my carrier said 200 dollars for a replacement.i was upset feeling down without a phone. Ive been thinking about T-Mobile for awhile . I decided to stop by and check out the store . I explained my situation with sadness. They said John we can hook you up and still pay less then your last bill. Sure enough I started to smile and with amazement I walked out of with a new phone and also a new tablet and still cheaper than my last carrier thank you so much T-Mobile you have made my life complete. The Stanford T-Mobile are impeccable very knowledgeable thank you so much

Great help from Chris today. Many thanks. Definitely a 10.

The new employee Nelson Solano delivered an incredible buying experience that exceeded my expectation. Tray was extremely managerially professional. It is my true belief that Tray should be running his own store. I am a 25% equity owner in a 6 B international equity fund and these two gentlemen solved a very difficult challenge that left me very comfortable in working with T-Mobile for a long period of time for both me and my employees globally.

I absolutely love the T-...Mobile store 963E in eugene. They took excellent care of us. Chris the manager was so helpful and kind. Bobbo. was also wonderful and totally helpful.

Best service with honest, caring employees.

Went in to the store for a technical issue on my phone, Trey & Chris were very professional. They helped me solve my problem quickly. They made me aware of a tablet promotion for my mom and I, and got us out 2 brand new tablets for no cost! They’ve been super handy thru this corona crisis.

Bobbo helped my family get phones and has helped us with any and all problems, friendly, fast, and knowledgeable. Highly recommend talking to him.

Employees named BObbi great setvice!

Very bad experience here and worse customers service I ever had, felt regret switch att to mobile. Each location they said differently, weird

I made an appointment. After waiting 15 minutes, with only one worker working with one person, was I acknowledged. After 40 minutes I left as he did not tell me how long a wait or if anyone else was coming. I will never return to this store.Why even have an appointment system if you don’t respect it?

Excellent service from Bobbo at this store. He is very caring and knowledgeable. So appreciate his dedication. We are very happy with our service coming from him!!!Brent and terri madsen

T-moble was less then forth coming about the sprint merger. They tried to pressure us into an upsell by saying we had to make the switch by August or we would end up looking out and on their basic plan.

We went in to check if they had a phone in stock. The guy looks at us and says what are you going to do for me. Not give him the commission on a $1000 phone.

Amazing time at the tmobile store. The reps were super helpful and not pushy. Im 65 and was having trouble connecting my phone to my car and they walked me through the steps and walked me through the whole process as they did it for me. By far the best phone store Ive ever been too.

Trametrius was extremely helpfully. He knew the products and had all the answers. In my opinion, Trametrius should be the manager of that store. At least give him a raise because he goes above and beyond to help the customers.

Best experience Ive ever had at any phone store. This TMobile is leaps and bounds ahead of the rest. They are always very friendly and take the time to show me how to work things and properly use my device

Worst store ever. They can not help you in the store they have to call customer service to do it. I Was there for over 30 minutes and was told it would take another 15 just to change my plan. Don’t waste your time just call customer service yourself. It will probably be faster and more efficient.

The people at Woodfield Station were knowledgable, patient, and helpful. Would strongly recommend this store.

The young men who staff the store were very helpful with helping me choose the accessories that I need to make seamless transitions in the various settings where I use my phone. At the same time they did not try to sell me items I do not need.

Matthew is amazing as are all the staff. Am able to get in quickly and have my issue resolved in one visit. Thanks guys!!

Matt was great! He helped lower our bill and get me into a new iPhone. I didn’t have to do anything other than hand over my old phone and pick out a new case.

Update: now Tmobile is trying to charge me for 2 months of service I never used. THIS IS A SHADY COMPANY. T-Mobile resolved the situation. They accepted my phones back (for a restocking fee).Original feedback:Extremely DISAPPOINTED! Coverage area is small. Sometimes I dont even get service in Eugene. I told the customer service representative several times where I lived. Never once did they check the coverage map. Turns out, the city in which I live does not get service. Not to mention, I was basically forced to purchase new phones from them. When I told them I dont get service, they said there is nothing they can do to help me. They wont buy back my phone, so Im stuck with this terrible carrier. DO NOT USE T-MOBILE! TERRIBLE COVERAGE! TERRIBLE CUSTOMER SERVICE!

The guys at this store are the best in town. Theyre attentive, knowledgeable, and willing to go the extra mile to make sure you get the most out of your service.

Becca the store manager was super informative when I had questions!! She was also very kind and professional!! If I could I would hire her as my manager!

It is good, but there is connection problem sometimes.

I came in very irate, but Devon was so cool, handsome, tall, sweet, funny, smart, charismatic, and knew the computer system very very well, that i decided to buy everything in the store from him, and i recommend everyone do the same.

These guys are the absolute best! NO matter what I need, they are here to help.

Nice folks. I recommend this establishment!

Didnt have a good experience. Ended up spending more money just so I could use my phone. Promised credit never appeared. I like T-mobile but will avoid this location in the future.

Service is good except some disconnection when I move out of city.

Neat & friendly

Great service a great team!

I am please to be memeber of tmobile. G8 service.

Great experience with the employees always a fantastic experience

Employees didn’t seem to know anything and gave me wrong information about my phone and the phone they sold me.

Amazing knowledgeable team

Robert was awesome

Very helpful staff.

Amazing customer service, made magic with our new phones and got the new Sims working

Great service at this store after a frustrating evening with online chat support. 👍🏻