They didnt have the exact pair that I wanted their and the guy who is running the place was kind enough to suggest that I go to another place in town that would have more selection. I still havent bought a pair of sunglasses but I really thought that the honesty was really awesome! If I cant find what Im looking for and I definitely would go back and look again at their selection just because of the customer service I really appreciated it.

I was not happy with how I was treated when I had walked in there. The ladies were really rude and disrespectful towards me and my friends. Would not recommend going there unless you want to be treated rudely

This morning before the Mall opened up I decided Id go in and buy a bunch of Tommy Bahama shirts and so on but then I was diverted by Jocelyn Jocelyn sort of flaked me in her store and sold me a $200 pair of sunglasses, Ive been in sales for 30 years Jocelyn is an asset to the company and a very good sales personnel

Excellent customer service from knowledgeable sales associate who helped me find the right lens and frame style. Would recommend to a friend.

Wouldn’t honor return policy. Just wanted to exchange sunglasses for the correct size after being told it would be no problem. After three different employees we were told they couldn’t exchange them. We had the receipt, they had the correct size. Not only were they rude they were dishonest. Asked to speak to a manager and the young woman next to the clerk that was ‘helping’ me said she was a manger but she didn’t even know how to run the register. We promptly put down the $200 purchase we were going to make, along with the exchange, and after she said, very snottily, ‘sorry’ we said, “we’re sorry you won’t be making this sale” and she said, “oh well”. Very unprofessional and rude. We felt discriminated against completely. They were nice until my Mexican son-in-law came into the store

Thanks to Jasmine and her vast knowledge base I have my ray ban aviators back, with new lenses. Jasmine was most helpful and a pleasure to meet and deal with. Shes asset to the store and to Valley River Center.Thanks Jasmine.

Theyre knowledgeable and helpful, but maybe a little too persistent. Definatly bring coupons, though, as the prices are high. Its a great spot to try on sunglasses, then check them out online.

RUDE. Absolutely rude. I entered the store to exchange a pair of sunglasses that were bothering my ears. My purchase reflected on my customer profile and had been made less than a month ago. After wearing the sunglasses a few times I noticed they were crooked and bothering the back of my ear. I tried to explain my situation and the store manager verbally gave me attitude & shot dirty looks/ rolled her eyes throughout the explanation.I was extremely surprised by her tone considering the detailed return/ exchange policy on the back of the receipt. It clearly states “sometimes things just don’t work out and we totally understand.” Clearly the store manager didn’t understand my situation or the return policy.In contrast to the store manager, the sales representative Darby (I believe) was extremely pleasant. She was extremely understanding and willing to help.Quite frankly I’m disappointed with my sunglass hut experience and not sure that I’ll be coming back again to purchase eyewear.

I was going to buy a pair of new Oakley sunglasses. I walked into the store and not person acknowledged me. I proceeded to look at sunglasses for about 10 minutes and still no one acknowledged me. I was going to make a purchase but guess Ill go somewhere else. Never had service like this before. Maybe because I was in my dirty work clothes they didnt think I could afford them. They may have just lost a lifetime customer.

Wish I didnt have to give this place a star. Never been to this place. After yesterday I will never shop there after the way I got treated! All I wanted was help to fix my sunglasses. The worker was unprofessional it was very uncalled for. I felt like I was Discriminated.

Ryan gave GREAT costumer service. The service made the place stand out and will keep me coming back

I went in with the full intentions of purchasing a specific pair. The customer service was awful, I was so uncomfortable the entire time. I only got to try on 1 pair and felt I was giving him an anxiety attack. The kid glasses were so high that children couldn’t even see them. :(

I have been in this store 4 times. Ive bought 2 pairs of Sunglasses and talked to 4 different clerks in the process. Every single one of them have been young compared to my 65 years. They have all been upbeat, cheerful, helpful, patient and very courteous to explain a lot of questions I had about taking the leap from being a lifelong devotee to RayBay ( which are fine BTW). Actually enough questions to drive your average retail clerk crazy. However the first clerk without being pushy suggested I might like the Maui Jims. Thats why all the questions, because as a RayBan man, I have never found anything else that worked for me. I took a lot of time to decide by trying a lot of glasses on... the same one several times. The clerk and his colleagues later... could not have been any more patient. I would have driven me crazy. It turns out the clerks recommendation (which he didnt push again after simply suggesting I might like these put me in the most comfortable pair of glasses Ive ever owned. I have to wear sunglasses for my light colored eyes and light skin... literally constantly, if outdoors. I dropped these new glasses on concrete, directly on the lens ( a small scratch dead center... still usable but huge disappointment. The damage was 100% my fault. I returned prepared to pay to order new lens. They gave them to me... because it was within 90 days. I was shocked. I said really? Another clerk said yeah, no problem, well take care of you. So what do you think my reaction is? I will be a customer for life with these people. If I had bumped into them 4 decades sooner that would be more significant for them. lol I train customer service for corporations... so when I have an experience like this... I gladly share it to hopefully help businesses know the effect for their success this generates. I cant find these glasses even 10 dollars cheaper on Amazon, but even if they were 20 or 30 less, I would still stay with who I trust.

Kinda spendy