Great prices, knowledgeable staff! They were a wonderful help!

If I could give a negative Star I would I have had very poor service from the Gaffney branch every time we have tried to use them other stores in the state try very hard to help where they can even if they have to stay a few minutes to accommodate napa in Fairbanks will always be the very last place I will for my parts needs

Went in looking for trailer parts for an old snownachine trailer I bought. Google said they had trailer parts, and I thought just trailer balls or similar. NOPE! Light kits, individual lights, 10+ hitches, receivers, trailer tounge mounts & parts, replacement bearings, and probably even Bearing Buddies! This place is stocked!

I am from Nevada and from California. Napa is my Go-To for parts. When I buy windshield wipers they always install them for me. Not this place. Nope. Went to O’Reilly’s and they were more than enthusiastic to install them. So disappointed in this place.

Huge thank you to the men who dont mind lifting the occasional battery and getting their hands dirty. The rest of you need to reconsider your usefulness and value to the company.

They actually had the parts we needed and our stuff came in woo hoo!

Stacy is the best. she has never done me wrong I have been going to the store on Gaffney for 3 years and I have never received a mismatched part or a defective part. Her knowledge is great and her can do attitude really helps with maintenance of your vehicle. She is fast, smart, and efficient at her job. I would recommend this particular store to anyone who needs quality parts and great customer service. 👌👌👌

Its a normal auto parts store. But they were the only one in Fairbanks that had a hard copy manual for my 2003 Toyota. On line is nice, but a book that doesnt have annual renewal fees is my prefernce.

Excellent service. Hector Alvarado and the rest of the crew ready to help. Thanks guys. Always find what I need..

Great place to get ur parts

Great place to buy car parts

9/10 they have the part Im looking for. Helpful and friendly staff.

Spent 3 hours chasing a part around town. Gaffney to Van Horn, to geist, back to Van Horn. And I was planning on relaxing today.

Told em what was going on with the Subi. They hooked it up and the issue resolved itself.

Really nice and pretty affordable

I go here way to much im pretty sure they know our names now

This place have great customer service the people work are go out their way to help thank you

Unable to fill my needs.

It is sad to see that quality of Walmart is being to take upper hand over what is supposed to be #1American store.

Great place to buy your car parts

Very rude staff and not a friendly place to share your business with. I would not recommend!

Never walked in and they didnt have what I was in search of. Fairly priced against other parts stores in the Fairbanks area. Customer service could be quicker, or should I say they need more staff. Avoid during lunch hour or right around 5pm. Store can become congestive and increase wait time.

Knowledgeable people that are friendly and helpful.

The staff is knowledgeable, but the work pace is lacking. The lines at the store were excessive and when I call into the store Im waiting a minimum of 10 minutes before im able to discuss what Im looking for.

They try hard

My favorite auto store. They are always extremely helpful and Ive never walked away without my part or help I needed

Lots of car and truck parts. Tried to get replacement parts for NAPA branded welder. No one knew how to lookup for find the parts to make it functional. They could only say call some expert at the corporate level, but never gave the phone number. Sure would like my NAPA MIG welder to work!

My buddy and i had great customer service. They just need to keep the selves restocked. They are the closest parts store to base also.

Great customer service! Bulb in manual had unusual designation. He found it fast and I was good to go.

They always have what we need,love the options and the help

Great place for automotive parts. They had the part I wanted.

Couldnt find what I wanted I know its in the store I used to work there

Great business with very helpful staff. The competition doesnt have a chance against NAPA!

Very helpful service. Found a part for me at another store when they didnt have it

Asked for a part for an led light bar I had just bought and the old fatass bald guy with the big ear ring says they come with the light when you buy it! Then walked off ignoring me. This place is a sucks, customer service is horrible!!!

Make sure u bring ur part in and double check ur parts its not always napas fault manufacturers us differant part sometimes its not uncommon to see a substitute part from any maker

Service was quick and friendly, and they had in stock the headlights I needed!

Great staff. Always willing to assist you no matter how deep of a project your involved with.

Always the same. The store is clean, prompt service by knowledgeable poeple, and I am on my home with a smile on my face, and the parts I need are in my hand.

Never again. First I spend 20 min on hold..which would be understandable if they were slammed...I left my phone on hold and drove from auto zone, to O Reillys, and then to NAPA...Walked in the door (still on hold) And one other person was in there while Big Mike was just sitting there looking like captain spalding. I went to napa last because I hate going there, people that are smart DO NOT go there, and today was a reminder as to why. The other guy didnt have a name tag, but was completely ignorant to what a key fob was... which i found hillarious. Just go to auto zone or OReilly, this place is a embarrassment to the NAPA name.

Great small town service that I always expect. just love them

Alex is an awsome parts guy.... I can count on this napa to find parts anywhere and the are very respectful..

The best parts place

Has all the autonstuff u could need and they are actually getting some basic hand tools on the shelf, too(construction)

Very friendly staff and very knowledgable

Very friendly staff that actively supports the military.

Cant cross reference a battery from one that is 3 years old to what we need to replace it. Are you kidding me?

Good service timing and has a good selection

Sat on hold from North pole, showed up still on the phone to an empty store. Worst customer service ever

Very helpful. Military discounts

They always have the parts I need, however I always have to make multiple trips because they always give me a wrong part

Its napa people.

This Napa location has the parts you need. Nothing else stands out.

Had what I needed when the others in town didnt. Thanks!

Couldnt get help to save my life. When I did it was rude.

Half the staff knows what they are doing

Needed a good wiper blade

Very slow service here. Waiting line is out the door.

Never have what I need in the store just going to quit shopping there tired of going there and never have it in stock no stars

Great customer service, went in looking for a hard to find wrench and the employee tried her hardest to find what I needed and wasted no time in the process

Awesome people, lots of knowledge

Been a constant in fbks a long time, always will be!

Has what I want

Very knowledgeable, professional, and friendly staff.

All your auto parts needs...

Good store lots of parts

Ignored me....no service

Always helpful and kind :)

Had the part needed after being sent all over town by others

When my truck broke down I went in and got all the parts I needed to fix it right away, no waiting on parts to come in. Would tell others to use NAPA

Great customer service.

Good professional help

Good parts

Hard to find a part you cant find here

Very helpful!

Line moves very slowly

Always friendly and helpful

Excellent, except for the checkout lines

Great service and parts

Friendly and helpful.

Gaffney better

Always friendly and helpful

Friendly and knowledgeable.

Main napa

Some are friendly some are not.

Price

Theres usually a wait here at the counter

Very Helpful

Good parts

The parts store.

Great service!!!

Great

Lines move slowly

Not friendly, helpful

Had what I needed

Friendly staff

In and out