I highly recommend Collision Masters! They got my truck in and assessed immediately during the busy holiday season. They dealt with the insurance company directly which was extremely helpful, considering our house caught fire just 2 weeks after my truck got hit and our lives were in complete disarray. Never ever want to do 2020 over again, however, if for some reason the unexpected happens we know exactly were to go. The crew was awesome! They kept me up to date through the entire process and so long as I own my truck I get free details once a quarter! My truck hasnt been this beautiful since I drove it off the lot! Really impressed!

Customer service is great and the work has a lot of effort put in. But the downside of a shop like this is all the mechanics are not full blown experts on your vehicle. Theyre general maintainers at best. About 3 months after my repairs were done, I continue to find many small things out of place or even missing. My front bumper had to be replaced due to a hit and run and a new one was ordered from Mazda. The entire front had to be taken apart and Im discovering small issues over time that I overlooked when I received my car after repairs. For example, my left blinker light didnt work and was simply plugged in wrong. Another example, I was adding wiper fluid just last week and found about 3 screws missing and a few loose ones near the front where my right headlight

Collision masters are phenomenal! They have taken care of my vehicles after accidents and I have gotten nothing but compliments on the quality of their work. If you want your vehicle fixed right this is the place to go!!

The quality of work is terrible. Details are missed, Ive already gone back twice with issues only to be fronted with the bill. Its minor things like missing hardware. Everytime I go and work on my vehicle I find a bolt or two missing. The bumper for example was replaced. I was wondering why it was quite level, I found one of the bolts completely missing. If the mechanics have to do any messaging they just choose to not to install the hardware. Last issue my insurance didnt want to pay for some paint work, instead the shop chose to clear over rock chips instead of letting the customer have a choice in the repair. Besides being horribly expensive they were friendly.

This is my first time choosing Collision Masters and I know I made the right choice. During the time my vehicle was in their shop the staff kept me well informed of everything. My vehicle was ready by the date I was informed upon drop off. Outstanding customer service, excellent work quality, and professionalism. I highly recommend Collision Master.

I was most impressed with how professional and eager everyone was to assist me.This company aims to please its customers! I would definitely recommend using Collision Masters for all your vehicle collision repairs.Janine V.

Whether it be actual car accident help or just body mods, there’s no better place than here! They are knowledgeable and helpful! I call them for anything OEM.

Always amazing service and go the extra mile. Wouldnt go anywhere else in Fairbanks.

They fixed two of my vehicles and gave me free details for Life theyre awesome

The staff was always polite and professional from the start. Not only did they help me with the car but they also helped me set up everything with my insurance and the rental. The team here not only is fairly well known by allot of the people i work with, they also are a USAA STARS company; which means they work closely with USAA and that helps to provide a smooth and easy process for some of their customers. I would recommend them highly for any job needed. My car looks brand new, detailed very nicely and I am 100% happy with the outcome.

Did a great detail job on our car, including working on a couple mystery coffee stains that were there when we bought the car.

I go to Collision Masters for all of my collision needs. They are kind, courteous, honest, and professional. They also do outstanding body and paint work.

Left my truck with them after an accident right before I had to leave for a military exercise. They kept me regularly updated on the progress of the repair via email and let my friend know when it was ready for pickup. I returned to find it perfectly repaired and, to my surprise, completely detailed. Very satisfied.

They were so helpful assisting me in getting full payment to fix the damage from the insurance of the person who hit me. I cant recommend them enough! From the front desk to the manager everyone was great! Car was back in half the time too!

I have had two different vehicles worked on at this shop after they had each been hit. The customer service was incredible and now I have free detailing on both vehicles for as long as I own them. The work done on both cars was exceptional and done in a very timely manner. I will always recommend this shop to anyone needing work on their vehicles.

These guys were recommended to me as somebody drove by after a person backed into my car yelling “exact same thing happened to me and you wouldn’t know the difference”. So far my experience has been personable and warming as they went over the details and my questions. Service has been prompt, even after coming back with additional questions and concerns. I understand why I was also pointed to them through my insurance company as well

These folks are always polite. These folks are straight-shooters. I always feel I am dealing with honest people...and in this business, that is saying something.

All I can say is Wow. They were fairly quick, gave me updates every step of the way, detailing for life, and OUTSTANDING customer service. Im not even exaggerating, customer service is very important to me and they provided some of the best Ive ever experienced. This is where I will go if I ever need repairs again.

They did awesome job on my vechicle and was very fast on getting it back to me!

My car looks like new after a windshield and scratches were fixed after someone vandalized it. It smelled great too, nice and detAiled and now I have detailing for life!

Went in for a quote on a repair & repainting my vehicle. The repair was more than I expected (everything is these days), but to repaint the whole vehicle was astronomical! Wont be doing that anytime soon. I literally could but another vehicle for the cost of repainting this one. 🤡

Amazing. They are the only ones I will go to now.

They are great!! I cant say enough nice things about Tyler and the crew there. They go above and beyond for their customers. Gathering paperwork, taking pictures, lining up care for vehicles, keeping me updated on everything, giving me recommendations, even talking with me about my options for buying a replacement vehicle when mine was totalled. Price, where I might go, what kind of vehicle I might like. They have drinks and snacks while you wait. And to top it off, if you spend over a certain amount with your vehicle, you get a full detail 4 times a year FOR LIFE! They even steamclean the carpets! Love this place.

Excellent service. From start to finish. Great price, quick and awesome job.

AMAZING! From fixing my car to detailing it, I cannot think of anyone better

Rick handled our repair and the communication with USAA. The repair was done in less time than even estimated and looks like new. The detail service is great as well. Super friendly staff, great professionalism, and wonderful workmanship! Thank you!

Life time on the detailing 100%, please add 5 more stars to star rating.

Great service, quick, courteous and professional. Totally recommend.

Friendly reception, super helpful staff got me back on the road, Tyler was awesome!

Fabulous job on the body work they did for us! Recommend for anyone to stop by to get any body work done.

This company just quoted my daughter and boyfriend a FREE estimate. They then proceeded to charge them a tear down fee as well as a storage fee for the vehicle without discussing either possible charges in advance. I called to discuss these charges as I own the vehicle and was confirmed by Jarred that they did tell them it was a free quote but they needed to get paid as he puts it. I explained that it was illegal to quote someone a free service and then charge them for additional work without prior authorization. He then told me he can do what ever he wants and would continue to charge the daily storage fee until the account was paid in full which is extortion. We filled a complaint with the State Attorney Generals Office today and a investigation has been opened. I would highly recommend staying away from this company at all costs. A recording of our conversation has also been submitted to the Ft. Wainwright CID and Post Generals office with a recommendation of having this company placed on the posts off limits lists.

Slid my poor car into a ditch on my way to work last month. Greg Peede saw and pulled me out, then recommended I come to his work to have it looked at. When I got there, Rick took care of everything for me. They patched my window so I wouldnt get cold and cleaned up all the broken glass. Then they coordinated with my insurance for me to get repairs done. It took a little over a week to do them, but you wont hear any complaints from me. They did an excellent job replacing the entire door and rear window, and even changed a dead headlight for me. Not to mention, detailed the whole thing when they were done. Thank you!

Worked on our car super fast and adjusted to our accommodations

Vary good service and the free details gota luv it

Great customer service

Tim L is the best!!

Good work

Excellent service and detail 4 times a year for life what else could you want!!!!!!!!!!!!.