If you are considering doing ANYTHING concerning a boat you should be talking to someone at Hern Marine. I have been to a lot of dealerships and I can say my experience with these guys has been amazing. Whether its in sales or in service, you are treated like a person first and a customer second. You can go anywhere to buy a boat, but if you are looking for honesty and a great experience- Go to Hern.

SCOTT at Hern Marine is one of the absolute most helpful, nicest, knowledgeable and above excellent customer service / parts personnel I’ve ever had the pleasure of speaking to! It is a rare thing anymore for the majority of businesses to care at all about you, let alone your problems, as if having boat issues aren’t irritating enough this gentleman went over and above in helping us with parts and info when speaking to my husband today! He actually cared and wanted to help us and it so showed. Called a few other places before finding Hern and was made to feel like I was a bother even ringing their phones! I really can’t say enough about the superior customer service this man showed us, AND had everything we needed in stock! (No one else did) Thank you so much Scott for your sincere help today as we appreciate that more than you know and I’ll be referring your business to all my boating family/friends! You are truly an amazing example of what a customer service experience should be! Many thanks! Ronnie & Julie

They also sell online through Wholesale marine. Bought a boat cover though wholesale marine with Hern Marine Distributors on the pack slip. Even though it’s a guaranteed fit this cover is worthless and doesn’t fit for ..... now no one wants to exchange or help out. Maybe in person they are helpful, but their online businesses are?Should have gone through a reputable outfit. Wasn’t the first time I was ripped off by a company and won’t be the last, but if this helps you make a decision on who to work with your welcome.

Hands down the the absolute best!!! As new boat owners, we weren’t sure of what to expect when shopping for the right boat. The team at Hern took the time to walk us through all of our options and explain in detail the difference between them. After making the decision, they were able to store the boat until the weather turned and even delivered it to our location. Upon drop off, we were escorted by David on the water where he explained in detail everything until we were comfortable on our own. We’re extremely pleased with every aspect of the process. Highly recommend!!!!

Paperwork was done quickly. The hour+ orientation to go over the boat was thorough and we left confident. I would highly recommend Hern Marine!

The staff at Hern Marine we’re so helpful. They have a great knowledge of their boats and can help you get everything you need to have a great boating experience. We love our new boat! Thank you!

Great customer service from Annie she knows what she talking about very knowledgeable about any questions u have In these times it nice to have someone who loves what they do Helped me out with all the parts I needed Thanks Annie

Hands down Hern marine is the only place to buy a boat, buy accessories and have your boat serviced. I boat in lake Cumberland and pull my boat home just to have it serviced by Hern. The service team is hands down the best in the business, they are very professional and know what they are talking about. Travis in service is the best I have ever dealt with, he has gone up and over my expectations as a service tech.Chris who handles the sales of accessories is another who is very helpful when looking for items and finding the best options for your boat.January 2021 was my first time buying a brand new boat. I said I would never buy a new boat but dealing with Wes and Ron at Hern made my decision very easy. I walked in to get accessories for my current boat, struck up a conversation with Wes about a boat that caught my attention. After 30 minute conversation we had set up a test run at Caesars creek, when I arrived Ron had joined us on the run. The amount of time they gave my family and I to explore the boat and ask questions was unbelievable, the knowledge they have and the way they explain it is super professional. The biggest item was the HONESTY and the non pressure sales approachFrom both Ron and Wes. We left the lake and continued to hear from Wes on a weekly basis but never once was there “ we have others wanting the boat” or you need to let me know soon “. It was take your time, we completely understand this is a big purchase and we want you to be comfortable with your decision”.With their patients, honesty and willingness to help us get into this boat we pulled the trigger. We could not be more happy about our decision and more importantly dealing with Hern Marine, Ron and for sure Wes ! Thank you for being class act people and for sure a class act company.Customer for life !

Have been supporting Hern for a long time. Staff is friendly. We needed a ladder for our boat. Not much in stock but we bought one we hope will work.

Absolutely great experience from start to finish. Inquired when inventory was very low, sales person (Wes) kept in touch about what they had and availability, showed us a few boats that matched our requirements and helped us pick out a great boat. Sale process was very smooth, very reasonable delivery options, and service after the sale has been perfect.

Looking for seats for our restored 1976 Glastron . Found them ! Beautiful place if you like boats .

They were very helpful. Looking for starter water skis, and they took the time to help me select the right pair, even staying after close to finalize my purchase.

If you are new to the boating world this is the place to go. Everyone in the building took great care of us and walked us through everything. Even on the lake, Thank you Wes!!!!!

Super friendly, knowledgeable staff.Took the time to even come out to my truck and help me visualize how to remedy my problem.Lots of choices of apparel and accessories.

Treated me great & great deal 😊

We did not end up purchasing from Hern as we went with a different boat manufacturer but the sales staff and experience was great. As someone new to boating they were no pressure and more than happy to educate me on anything I asked about.

Great experience buying my boat from Hern Marine! Wes Bonekemper helped me out and made the whole process very easy!

Hands down best place to shop for a boat. No pressure sales, friendly people and great customer service. Service department is excellent with quick turn around. Thanks to Wes, Andy and Rich.

Great experience in all aspects. Salesman David Grimm was fantastic and very knowledgeable. Highly recommend Hern Marine.

Great customer service with a smile!

Ron, Wes, and the team at Hern Marine are the best in the business!! Theirs is a true culture of proactive service. And they demonstrate that daily!They are knowledgeable, and they really care. Their inventory of boats, and the necessary accessories, is both diverse and extensive.But, perhaps they don’t have the exact boat you are looking for. Go see them, regardless. Because once they understand your goal, they find a way to help!!I HIGHLY recommend the team at Hern Marine!

Hern Marine is top notch, cannot say enough of how great Ron and his entire staff is. Ron is one of the great ones, he truly cares about his customers and their overall well being.I cannot say enough about David, he stepped up to the plate and hit a grand slam on this one he has gone out of his way to truly make this buying experience a truly unforgettable one. I not only had the privilege to be his customer but believe I gained a friend in the process.I would recommend Hern Marine for all boating sales, accessories and anything else, they will give you the best experience possible.

Wow! Dave was great to work with. We feel like we made a good investment and confident in the company we purchased from.

Great experience buying a new boat. Wes and Andy are very helpful and knowledgeable.

Always excellent service from the Parts department.

Hern has the best customer service. Ask for Wes.

Very helpful folks!!! Thanks!!!

Less than honest. On phone shows a blue Nitro and we get there and its red. Clearly Not the same. The one advertised was newer looking and so much cleaner. But in there defence it was the same year and a Nitro .( So they say)( 🤔 my option)

The sales team was very friendly and helpful. This was the first boat purchase in a few years and so much has changed. My sales person was a gentleman named Ron who took considerable time with me helping to get the perfect boat. The best part was I never felt one bit of pressure that was great!

Wes was fantastic to work with. Given the situation of our delivery being delayed due to Covid, he always kept us up to date with information and answered every question we had. Stopped in a couple times when Wes was making a delivery and David and Ron were there to help and answer everything. Amazing business with the best group of people in the business.

Ckean quick friendly service

Super friendly and knowledgeable folks at the service desk. First time ever winterizing a boat and i feel confident in their answers to protect it.

Great parts and service!!!

I found Hern Marine searching through wake boat listings and reviews online. I was very much leaning towards Centurion boats as they seemed to check all the boxes of quality build, functional design, and class-leading performance. I set up an appointment to look at it and met Wes. He was knowledgeable, helpful, and willing to make a fair deal for both of us. He could not have been more helpful with the whole process. We set up an on water demo and were joined by the owner as well. Ron was a super guy and you can tell right away that he loves being on the water. They both explained all the basics and walked me through setting up all the features. I walked away with an Fi23 that has performed flawlessly thus far! I mean, who doesn’t want to surf a 4.5’ tall wave all day long! On top of that, they have been available to answer all of my questions as they’ve come up. Looking forward to a long partnership. I can’t see myself buying anything other than another Centurion at this point!

Poor customer service!After purchasing a HOSPORT 3 person tube (over a $300 purchase) from Hern Marine. I rode for 10 minutes on the boat, and the tube shot me in the face the entire time, as there is only one way to use it, and realizing the tube is too thin. I called Hern and explained the situation and they will not take a return, even though I would have purchased a different (thicker, more reputable brand) in exchange.

Great place for all of your water sport needs!!!!

Hern Marine has made the new boat buying experience a pleasure. Salesman Wes is great to work with. They did everything they promised which is hard to find now a days right down to a on water boat test in below freezing weather. Thank you guys!

Just dropped off a Crownline 270 BR with an unexpected problem and up against a deadline. They were very nice and willing to work with me for repairs! Would definitely recommend and a huge show room to browse!

Brad was so helpful and attentive. I will definitely be back !

Wes was very helpful and very knowledgeable. I would buy a boat from him again. Very pleased with the attention to details and the assistance provided when paperwork needed corrected for registration. Top notch!

I have had a leak on my outboard for 4 years and a different dealer could never diagnose the issue and/or come up with excuses which make no sense (leftover residue from manufacturing process, oil from different boat, etc.). After several years of working with them, I gave up and went to Hern Marine. They were able to diagnose the issue within 2 hours of me dropping off the boat. I was shocked and pleased that they were able to find it quickly and fix it. I would highly recommend Hern Marine, if you have any issues with your Mercury engine.Aside from that, the customer service is very friendly and will no doubt go out of their way to ensure you have a satisfying experience.

Great people, so friendly and knowledgeable about boats and accessories. Highly recommend a visit if your looking for a new or used boat. I drive an hour to there store but well worth the time. They make you feel like part of the family.

I was going to write a long review, but I think the five stars speaks volumes! I will say that it doesnt matter who you deal with, you can rest assured your service or buying experience will be top notch! A great group people.. and they have gained another customer for life.

Excellent staff all the way around from maintenance to sales to management! I purchased my boat from them two years ago and they have been there for me for anything I have needed ever since! Hands down the best customer service I have ever experienced anywhere.

Bait and switch. Found a boat we wanted, told the salesman we would be there inn30 min to get it. Did the paperwork and at the very end he cones back and said someone else bought it 15 min ago. Now the origional salesman did try to fix it, by doing a bait and switch on those people and do to them what was done to us. We said no, dont screw them too, and purchased elsewhere that day.When I asked to speak to.the owner, he got scared, ran out the back and left, then called on the phone.

My family has been considering purchasing a boat for a couple years. When we narrowed down our requirement for what we needed, we began looking at options. Hern Marine was one of those options.Of course we began looking more during the quarantine from COVID-19, so being able to physically see the boats was a challenge. The owner, Ron, was incredibly responsive in arranging an appointment for my family to take a look. When we arrived, they had a salesman, Wes, who was designated to show us the features of the boat we wanted as well as give us alternatives to help us decide.I like change and have owned/purchased 10-15 different cars in the past 10 years, so dealing with Salesmen can be aggravating to say the least. What I will say, is this was easily my best experience...ever. Wes not only showed us everything, but told us why some boats may be better, worse, overpriced for what our needs were, and never gave a “you ready to do this” punchline.I asked if the price was/is what was advertised on the ad I saw, and he brought me a price, that was not only better than the ad, but made themMore competitive than almost every dealer. Mind you, I went home, did my research and was willing to have the boat shipped across country if it was going to be the best deal. Some wholesale dealers were able to compete (barely), what they couldn’t do, was offer the same customer service.Wes provided me his cell phone number and responded immediately to all of my questions, concerns, and even offered above and beyond advice. Ron and Wes set up a sea trial, in April, brought all the gear for me to hop in water and ensure this is what we wanted.When we decided it was the boat for us and pulled the trigger (the next day) everyone from sales, financing, and technicians (during quarantine mind you) ensured we had what we needed and were happy. We took the boat out, and received follow up from Wes to not only make sure everything went well, but to see if we had questions or concerns that needed to be addressed.If you are in the Cincinnati area, or even outside of it, I highly recommend you give them an opportunity to earn your business. The competitive parts and gear from Hern Marine makes it that much more enjoyable of an experience when you are trying to get out on the water.Bryan

Staff has been very courteous and helpful every time weve stopped in

The true character of a business is not shown when things are going right. They are collecting fair pay for services or sales provided. This is how business works. The True character shows only when things dont go as planned.We purchased a new boat from Hern Marine in 2018. The staff was great! Very friendly, knowledgeable, and not pushy at all. Their Boat Show pricing was aggressive. The experience was what it should be, fun and exciting!When the boat was delivered to the dealership in the spring there were some problems. We did not come to view the boat blindly. The service and sales departments had already gone over the boat and identified some imperfections. They reached out to us before we ever had a chance to see the boat. We much appreciated this gesture. We didnt feel like someone was trying to bully us or push us to call out the problems and ask for a correction. By the time we viewed the boat there was already a repair plan in process. The manufacturer was contacted and protocol was in place to repair the issues.Through the process we worked heavily with the Manufacturer, our salesman, and the service dept of Hern Marine. There were a lot of communications that took place. We were kept informed and up to date.At some points we thought that the service dept standards might have been higher than our own. It is refreshing to have a company represent you. It was clear through the whole process that Hern Marine was more concerned with satisfying us than its financial losses in the sale.At the end. We have the boat that we ordered and are very pleased! Thank you Hern Marine for all your efforts and patience with this sale.

Excellent customer service and friendly staff thats very knowledgeable and always willing to help. Prices seem to be a little high but its still my favorite go to.

100% would recommend you call Wes if buying. That guy really took care of a family member in shockingly amazing fashion. Beyond great sales experience with Wes.

I highly recommend checking these guys out. I recently bought a new boat from Wes; sales and service has surpassed expectations. We couldn’t be happier with our new Centurion wakeboat. The only boat brand that actually stands behind their claim of best surf wave! It’s unrealTake advantage of their Thursday demos on Centurion! My curiosity in the brand quickly turned into a purchase this year

We love Hern Marina. We have purchased 2 boats through them over the last 12 yrs. Both were such good experiences. Excellent customer service in all departments. Our salesman was awesome. No pushy sales pitches. Very comfortable buying experience. We used their service department to do our winterization and was very pleased. All round a good place to start first if looking for a new or used boat.8/5/2020Service dept: another 5 star customer service experience! We were leaving for laurel lake early the next morning and found out we had a battery issue at 2 in the afternoon. Rich, the customer service manager, returned my phone call promptly and after hearing our plans, squeezed us in to their already busy schedule. Thank you for saving the day!5 star rating isnt enough!

Great prices on boats, fair trade in value, and a fantastic service department. Hern Marine has earned my business for life. Most highly recommend!

Great place to buy a boat very friendly and willing to work with you

Staff was friendly and knowledgeable. Highly recommended!

What service! Everyone at Hern Marine delivers customer service! Thank you so much for our beautiful boat and getting us out the door when we needed! Highly recommend them! Rons experience and knowledge was much appreciated! Thank you

This team up guys are very professional and have great service top to bottom! Great job gentlemen

Hern marine has been a fantastic dealer and business to work withEveryone is extremely friendly and knowledgeableDavid Grimm was excellent in the way he handled not just my boat purchase but understanding the use of my boat and follow up during the summerA+++ rating for these guys

David was great to work with at Hern. The FI21 Centurion is awesome, any issues we have had Hern as been there to fix or address. Great dealer for Supreme/Centurions in the area.

I took my inherited bass boat to determine the problems that I have and what I might run into. They thoroughly explained the process and were very helpful and accommodating. I doubt it will be cheap to get my Skeeter up and running. It will be a couple of weeks until I hear from them.

I recently purchased a regency pontoon boat from Hearn Marine. The experience has been great. David Grimm, my sales consultant delivered the boat to my lake house in Kentucky and made sure we were totally comfortable with the operation and controls of the boat. I will buy my next boat from Hearn Marine.

The sales team at Hern Marine were very professional and friendly. From the purchase to delivery, David Grimm, Ron Cummins and the entire team made our boat buying experience seamless and enjoyable.

VERY HELPFUL SALES STAFF Every time i go in there always welcome me in the parts department.Also they have the best prices on parts and many choices. Very knowledgeable staff there. I was lucky to have bought my boat here since they carry all the items you will need to repair my boat. I do have many years of mechanics training though. I am even thinking of having them do some other repairs.

Always have what you need and get you in and out😃

I always feel like Im bothering somebody when I go to Hern. I bought my boat at Hern. I like the end product/service but anytime I go here theres at least 3 people standing around doing nothing while I wait in line. Last time I dropped my boat off at 9am on a Monday to get it shrink wrapped, seriously waited in line at the service counter for 30 minutes while there were 3 other people behind the counter doing nothing. One guy keeps walking back and forth, scanning the same can of fogging oil, going back to the shelf, scanning it again, then going back to the shelf. He seriously walked around me at least 3 times. He was not helping a customer. Then when I go to pick up my boat a week later, same scenario, bunch of people behind the service desk, walking in circles or leaning on the counter while there is a line of customers. Finally, when its my turn, the card reader isnt working for gift cards. The employees suggestion is that I charge it on my credit card, and then come back in a few days so they can use the gift card and refund my credit card. As if its my burden to bear when their technology doesnt work. In the end, Im happy with the end product, they did a good job wrapping my boat. On another ocassion, I called to see if they bought back boats. After talking to the buyer and explaining what I had and what I needed to get out of it, his response was, let me do some research, if you dont hear back from me in a few days, you can assume were not interested. Again, what kind of way is that to treat a customer? I would expect a call back no matter what. They really need to go back to the fundamentals when it comes to basic face to face service. ie, help the customers in front of you, then figure out the fogging oil mystery. Or figure out a back up plan for your gift card reader being down that doesnt place the burden on the customer. There shouldnt be anybody in the place leaning on a counter or just standing behind the counter doing nothing when there are customers waiting to be helped. I would also recommend more registers at the service desk coupled with employees who are better trained at using them. Bottom line is youll get a good final product, just be prepared for a less than satisfactory customer experience.

I have been buying parts and accessories for years- close to 20 probably. Hern has a great selection of items for boaters and in some cases they are the ONLY place to get what is needed. Their prices are actually very good compared to other local vendors, even compared to big stores like BPS. And their people know their products much better than the other guys. They are my go to boat store.

If youre looking to buy a boat, this place is great. Wes was our sales guy and he is phenomenal! Even after we purchased the boat, he was very responsive to any questions or issues we had. Most sales guys will make the sale and then youre on your own but not Wes. We had one issue where some bubbles in the gel coating cracked. He got us in quickly and updated us regularly until the boat was ready. When we decide to trade this one in for a bigger one, well be going to Wes. If he changes stores, well be changing too!

Best buying experience ever. Wes Bonekemper (My salesman) took the time to make sure our purchase was right for us and cared for our happiness. I recommend Hern Marine

Had a very good experience buying our Cobalt boat from Hern. Wes was our sales guy and was fantastic. No pressure, very knowledgeable and he did everything possible to make sure we were happy. They have a great selection of parts and boating accessories, and surprisingly to us, their prices were as low as most internet boat accessory places. Go see Wes at Hern and you will leave happy!

I am a regular parts customer. The people at The parts counter are second to none. I know I pay a little more to get the parts there but the knowledge and the friendly helpfulness of the people behind the parts counter make it more than worth it .My Searay turns 10 this year. It won’t be too much longer and I will be thinking about a new boat. Hern will be my first choice.

Had all the parts I needed for my older outboard. Annie was a great help. Thanks

Great staff helped me find the right steering cable and was very nice all be back

Really nice selection of boats and sales men really friendly.

Great group of people. Sales and service departments rock.

This is my new location I went to Dixie for years for parts but I never will again Hern marine has the most reasonably priced parts around you will pay twice even 3 times as much at the other place. Which is really sad that people are being raked over the coals

We were looking for a bass boat // they went over and above what we expected // we purchased the boat . // they made the whole experience easy and stress free we defiantly recommend Hern Marine

Great

This place is truly amazing and friendly, the best customer service you could possibly ask for!!!!!

It was great amazing staff very helpful

Staff in knowledgeable. They had all the parts I needed for my boat. To bad the wife wouldnt let me get that new boat.

This is the first review I have ever written. I bought my new regal out of town this summer and needed local service. Everyone at Hern was very friendly. They went above and beyond to work with Fusion to fix my stereo when this isnt covered under warranty and I should have worked with Fusion to fix on my own. Also today when I picked up the boat I forgot a light was out. They stopped what they were doing, got the new part, and removed the old one and installed the new one. All for no charge ( part under warranty). Theyve earned my business going forward.

We stopped in trying to look at Pontoons in the market to buy one...we assisted ourselves in looking for 15 minutes...3 different employees walked by us and not ONE offered to help....terrible customer service!!!!

Good information good product reasonable prices

Although Hern Marine wouldn’t get paid for repowering my boat, they weren’t hesitant to recommendA competitor to do the job.Now that’s real service and a a lot of credit to their name.Not to mention many future seles.

Friendly knowledgeable service, great selection of marine parts and acc.

Great place to do business, Tony Fontaine is very helpful in selling boats. I am from Indiana and just a short trip to Hern. Great boating place

Friendly staff, good deals on all things boat related. Very good selection.

Great place if you are looking for a boat

Service is always friendly

Friendly staff very helpful. See Tony

Good service, knowledgeable staff, has most everything to repair or rebuild a boat plus accessories. And Bella boats in showroom.

Good sales men and nice boats got the nitro z7 was very helpfull.. Ask for tony helped with every thing

Nice people to work with

Great place for boat people

Great place to shop!

If you close @ 7pm then answer your phones until 7pm. Ill take my business elsewhere.

Great people with great parts and accessories

Work with Wes, great guy

Great place with plenty of options

Great customer service