Seth was very friendly and knowledgeable. He fixed my problem, I understood what the problem was AND even walked me to the door. Great Job Seth!!!

Edward W. Is my go-to person whenever I need assistance. In my 25 +yrs with Sprint, I have not received as much-loved respect/attention that He has given me. Hes very knowledgeable about all products, patient, professional and gives good advice.I wait for his assistance when he is available.

Seth has great customer service skills and is very helpful. Thank you Seth! You helped when Apple wouldn’t. Thank you again!

We went and bought a new phone and added a new line to my account, they did not even activate the line we bought. We had to call T-Mobile customer service to activate it

I am a Sprint customer(Sprint is now a part of T-Mobile) and I was having a big problem with my iPhone 12Pro. My texting app kept freezing and people were not receiving my texts. I spent 3 hours with Apple support, via chat, and they couldn’t figure out my issue. Sprint chat support couldn’t seem to help either. I went to the T-Mobile/Sprint Fairfield location. First Seth was there to greet me and was very kind and understanding. But I needed my issue fixed. He immediately jumped on it. Seth, Edward and Jessie are troubleshooters like I hadn’t seen before. The technical support I received was of the highest caliber! I have had quite a few technical issues with iPhones in the past decade, so I know how to troubleshoot iPhones. Seth went above and beyond and even helped make me an appointment with the Apple store to get my new iPhone warranty replacement. The Apple support was no help and kept asking me do things to troubleshoot that had nothing to do with my issues. The Fairfield T-Mobile technical support team made Apple’s support look like child’s play. The Fairfield T-Moble technical support team worked fast and got down to business! In the end my iPhone was damaged and under warranty. I received a new iPhone 12pro. Seth, Edward and Jessie helped troubleshoot my other texting issue and they all three are brilliant! My iCloud account was the culprit in people not receiving my texts. There was either something wrong with my iCloud account, as if it was blocked, although Apple claims there was no block. Or I had way too many text messages in my phone’s storage. Either way, I set up a new iCloud and then everything worked!

Kevin & Jeremy give some A1 customer service. Id donate a kidney to them if they ever needed it- thats how impressed I was by their knowledge and patience. 10/10 would buy another phone here again.

Super great people! Very helpful and courteous!

Great place to get a new phone

Lousy customer service they dont know or want or make an attempt to serve the customer so they are there if they dont like their job

Walked in wasnt greeted then waited for 30min to get checked in. Was told I had to wait because I had someone in front of me even though I walked in before the store was busy. Then watched all the sales people help other customers that walked through the door and I was still ignored.

Called to ask if I could have my phone repaired and made sure the part was available. Drove an hour + to get told i have water damage and my only option is to call Asurion and pay a deductible, or upgrade. I can tell they just want to make sales and not help their customers. Whatever the problem is with my phone, existing water damage isnt affecting it. Its the broken screen thats affecting it and these guys only wanted to push an upgrade on me.

Valeria was super sweet and patient with all my phone issues. Cell phone companies are not my favorite places to deal with but she was super helpful. The little sprint stores are awful. This one was great from the second i went in. She explained everything to a T. Sprint over the phone is a joke. If you need help fixing sprint errors from calling the 800 number go to this store. Thank you valeria!

Mykell was very helpful in resolving the issues with my sim card not working after receiving a replacement phone from apple. Super grateful for the outstanding customer service and professionalism. Will definitely come back to this location for help!

Derrick the store manager was so helpful and provided excellent customer service. Best possible experience when you have to deal with tech failure. All the other staff were super friendly too, but I didnt catch their names. Thanks Derrick! We will remember that you like steak AND lobster!

I really like the new staff in the store. They seem very professional and they seem to know what they are doing.

Excellent I went in to get my phone checked out on speed he fixed the problem than sold me on this new nanotech screen protector excellent

No waiting in lines!!! Jacob Wright was extremely personable and helpful. He took time to thoroughly answer all my questions and helped solved the problem with my phone (give him a raise!). I will definitely go back when I’m ready for my upgrade

The Sprint staff are very friendly and knowledgeable. Very helpful. There was also no wait to get our upgrade. We have been with Sprint for many years and are very satisfied with the great service we have always received. Thank you Sprint!

THEY try to help REALLY HARD, and politeness count. The Kids are O.K.!!

We went in to upgrade our phones and Desmond did a great job explaining products, plans, and prices!! He is well versed and very knowledgeable! He tied in his own phone experiences for understanding which we really appreciated!! Although we will wait until our payment plan ends, we plan to go back and have Desmond assist us. Oh, and he said he was fairly new. I say hats off to a job well done!! Thank you Desmond for your awesome customer service & making our visit a pleasant one!

Thanks to David...my business phone is up and running. If I had to set my phone up by myself, it would have been much longer. I offer LiveScan Fingerprinting and Notary Services. Having a working phone is key to any business.. David was kind and very helpful. Thanks for the great customer experience...Mobile Identity Services LLC in Suisun CityCarla Sims-Cardwell, CEO

Worst store every worker was rude and demanding after I set up appointment and called me names

I cracked my screen...yikes! I was able to get it fixed in a little over an hour by Maureen! She & the staff were great! Several of the staff made sure I was being helped while I was waiting to sign my paperwork to drop off my phone for repair & when I returned to pick it up. Great customer service! Thank you!

Just went to the Sprint store to have screen fixed again and had the best experience with the technicians Chris and Guy who were awesome! They are always friendly helpful and efficient. Had to go without my phone for an hour but I survived. Thanks again you two. I appreciate your help very much.

I felt like I was going to buy a car. There listening skills are one of a child. They dont listen to what you need, they only want to sell you what they want. They dont give you all your options. They make it seem like you have to go with the payment plan of a phone for 2 years. I dont mind having a 2 year contract with a lower price phone and keeping the plan I have. They wont even tell you that is still an option. I now will only go to the Vallejo store on Springs road. They have a repair center also. They are very friendly in there. They have everything this one has in regards to inventory. The privately owned store wants your business, and wants to keep it. This store is corporate, and doesnt care as much for the customers needs.

Jesse helped me get my new phone yesterday. He’s very friendly and gave me all the information I needed to start building my credit with them! Super he’s great!!!

Costumer service from some people are nice but others are rude and I have to wait 2 1/2 hours to gel helped and they werent able to help me to unlock my phone, not even at costumer service by phone I have this issue for almost 3 weeks and nothing is resolved I will never go back to sprint ever. Horrible experienced and no one to help.

If youre ever in need of some excellent customer service at Fairfield Sprint ask for Naomi or ask for 1of the Taurus. So patient. Cant say enough about their care. Thanks again Naomi. You rock.

The guy with the beard is abrasive and makes it feel like he doesn’t want to help you with anything. The Hispanic guy was much more helpful and actually got what i wanted done. The downfall is the wait time. It feels like they’re understaffed all the time.

I had went and upgraded a couple of days ago to get the new iPhone XS Max with my new iPad. From my experience the people there were really nice and respectful to me. The girl who assist me was Lashennae she treated me very well with respect. I told her I would give her a good review and I did. I’m a man if my word.

Came in for screen fix walked out with a new battery, fixed front speaker and a new screen. Very informative tech woman and great sales reps.

The staff is very courteous, helpful and knowledgeable. Being a 13 year Sprint customer; this is by far one of the best stores around. Tip: Make an appointment if you’re an uptight kind of person. ;)

Great service. Got new phone at a great price with trade in.

Today I had the great experience of talking to Guy over the phone, I had issues with the elite sprint store in vacaville were they didnt want to assist me in just verifying a imei, so I called here and honestly I have never had such great customer service, Guy thank you for all youre help and I highly recommend him for a great customer service experience...

The customer service here is really bad. Theyre dishonest people who promise a service that they never intend to keep. The manager, William, has no respect for his customers and continues to waste their time. Daniel, is not very educated in his job as a Sale rep. He should be fired! Dont do your upgrade with this one. Youll end up paying for free gifts.Theres one Rep. worth dealing with, Mihn. He may be the only one who knows what is going on. If you have to go to this store, just ask for him. Otherwise, dont waste your time or energy at this store. Too bad they werent closed for good during the fires. It would have done us all a favor!

I wish employees could do more than take your money.. they cant do much else.. like credit a bill or handle a dispute.. sprint doesnt trust them I guess

Worst customer service ever!!! Ronnie the assistant manager is worthless! he simply said we are done here and walked away from me and my father. I will be calling corporate to complain about this store. I recommend another cell phone carrier.

The only thing this store was useful for, was the phone line that the place came with. I ultimately had to do all of the figuring out/problem solving of my situation by my lonesome. However, they did provide me with the land-line phone to use... so, One Star!

I went to the store because I kept getting random popup ads every time I clicked on any of my apps. I was greeted and assisted immediately, and they solved my problem within 20min. They educated me and gave me advice on what to do if it happens again!

We made an appointment for 1630hrs. Arrived early and helped right away. Was helped by Ronnie Wise. Did a great job explaining things to my 80 year old mother..

They had more representatives than customers and we still waited for almost an hour. Half of the representatives were just standing around or walking around doing nothing. One representative was very helpful once we talked to him, but it seemed like he was the only one being productive and helpful. Three representatives kept trying to hide in the back, but we could see that they were doing nothing through the glass wall.

Worst store ever! They don’t even deserve a star!! I agree 100% that William has no respect for their customers and he defends his employees who are dishonest about their “promotion” ... Sprint should terminate the staff at this store!

My wife made a appointment online so we didn’t have to wait like we had in the past, only to be told the system didn’t take it. When she showed the confirmation on her phone, the guy only says “he can’t honor it because other people made appointments”. Worst customer service, worst then Walmart’s

I have had to go back so many times and spend a lot of time there but the service is very professional. The problem is with my particular phones and they have been thorough and very accommodating. Frankly the problems I have had have been so weird, I am pretty much a test case and training tool for the techs to step up their game. I dont even mind the waiting because the location is so close to great shopping!

I was there this morning and I was being helped by Austin and everyI info was going fine, up until he flipped the script on me and because a jerk and kicked me out of the store. I am never shopping there again and I am cancelling all my lines 30 since we have corporate account. I asked the manager if he he heard everything and he said yeah, but if he doesnt want to help you I cant ether this place is ridiculous. I had to go to the sprint store at the mall and I was actually helped property. I was told people have nothing but complaints from the other store... I believe it

They close at 7pm on Sunday, But their doors are locked by 6pm. Change the hours and dont waste my time.

Going to leave sprint, they already know. Free phones not reliable. All most two years with Sprite. Sprite doesnt keep their word. Refused to put down in writing what they say on phone. Soooo unhappy, loyalty department knows of the situation. Soooo so so unhappy. I wont recommend. Be warned. Lies. Lies. Omissions etc😥😥😞😖☹️😕 constant bad experiences. Lots of staff change too. But that still doesnt change poor phone Service. Costly too!!!!!!$$$$🤑😖

So all these other people posting the bad comments are true, Ive been to the store many times and every time they arent terrible, but they definitely dont have good judgement or manners. If you can afford a different service I would highly recommend you stay the hell away from this store.

Good customer service 👍

The worst place you could ever go to for help with your device id give this place a minus star if i could the employees are BEYOND RUDE the store is not organized and they dont really do anything to help u with your issues beside tell u they have to hard reset your phone the manger is a *@#%&* and I honestly feel like theyre all only there for a paycheck.I dont even understand how theyre still in business or how sprint corperate hasnt taken over the store by now!!

The staff there was very helpful an took care of us

DO NOT GO HERE!!!! Horrible customer service !! Made an appointment to go on my lunch hour, got there 5 min early and had to leave to go back to work before they called me. Another couple had been waiting an hour already. Only 2 people actually helping customers and I didnt see them finish with either one! Thanks for wasting my time Sprint! What is the point of making an appointment if there is no one to help you at that time?! I knew I should have stayed with A T & T!

Rep lied to my face, 2 managers refused to make it right even after acknowledging the reps lies. This store also Lied to my cousins about GIVING them a Speaker a phone case and screen protector. Said it was a gift but added all of that to their bill. CROOKS. Dealing with this store has been the biggest headache. They will not stand by there word. They are really giving sprint a terrible name!

Phone had technical problems and the technician tried for over 2 hours to fix the identified problems. Still waiting. Fingers are crossed that all goes well. Just informed after over 3 hours of working on the phone, cant be fixed at the store. Product needs to be mailed to Samsung and they offered a LG smartphone.

Very helpful. I had my screen on my S8 Samsung. Replaced in a timely fashion by Murreen Poggi in the Fairfield, Ca. Store.

Great experience staff helped us get our business account and phones set up in no time.

The atmosphere was very pleasant and the employees were fabulous. They went beyond to make sure I received everything I needed

I was at this store and asked for help with Iphone activator error and it seem that the people working here has no interest to help their clients at all. I was told that the phone was broke and I had to get a new phone. I stopped by the Sprint Store in the mall on Travis Blvd, and they fixed my iphone within the same day. Please be alert when you stop by this store.

Today my grandfather had an amazing interaction with a guy named Reggie at the sprint store in Fairfield. He was extremely friendly, he didn’t rush my grandfather, he took his time and actually had a nice convo and joked because my papa flushed his phone down the toilet lol. He was super helpful and so kind.

Great salesmenship from Guillermo, Malik, Benny, and David. If they sold cars theyll convince you to buy it.

Extremely unprofessional. Manager was not even dressed appropriately for the job. Their attitudes we uncalled for. The store is even understaffed, and it seems like none of the sales people know what they are doing. They have to ask each other how to do something. The text support their is even unprofessional and unwilling to look at peoples devices.

Ask for Guy. He was very helpful with explaining my bill.

Very good, very helpful, very professional

Great customer service

Im so surprised this store is still open and running its so bad for business the staff is extremely unprofessional and rude the manger by the name of (William) is very disrespectful and not polite at all. He was trying to rush me off the phone and hung up on me for no good reason. I understand now why their review rating is so low they dont care about their customers. You would think after 14 years they would get it right smh!!!

This Sprint store was so unbelievably rude and unprofessional. They signed a contract with us saying that our bill was going to be a certain amount and then once we got our first bill it was $60 more then what we were expecting. The manager would not it honor the contract that we had from them and we decided to leave and go to Verizon. Luckily they let us out since it was less than 30 days. I would much rather spend my hard-earned money with people that will take care of me right away and honor our contracts when they are made. I highly DO NOT recommend going to this Sprint store or any Sprint store. Their service sucks compared to any other carrier also save the hassle and choose Verizon. Also this store is very dirty

Dont waste your time coming here. Staff has poor customer service. I stood by the front counter for a good 5 mins before a staff memeber finally acknowledged me, mind you there were 6 staff members working at the time and 3 didnt have any customers with them.

The worst experience I have Ever had in my life with a wireless company. I wish I could give negative 5 star rating. the costumer service rep changed my plan to one that was for iphones only!! I have a Galaxy! ! so now i get charged a fee for not having the correct phone on the plan. when I contacted the service rep about what had happened, he denied changing my plan, whilst argueing with me....so terrible. Do not go to this Sprint store!!!

Employees are too slow they spend more time talking to there co-workers then the customers..

Considering the bad reviews, I did not have a bad experience here. Everyone helped and handled everything with efficiency.

They have some uneducated people working there.. dont know what they are doing. And the store manager is an idiot. Had to go back 3 times just to get my phone activated. I do not recommend thid place. Go to the one across the street by chapotle. They are way more helping.

Fkn place takes forever while the stupid ass workers bullshitn the whole time fkrz

Amazing location for your tech needs.

Great staff, very helpful.

Staff is amazing and helpful, issue is there is not many there. Line was out the door and was unorganized.

Too many things they do not handle in house

Poor service not helpful at all. they never help you they just push you out the door

Nice, helpful. Quick.

The worst customer service ever.

So sorry I changed carriers. My experience with Sprint has been awful. Every month I am overcharged and cant get it corrected. Can hardly wait till the end of my contract. Obviously corporate doesnt look at these reviews or there would be some changes.

I called today to ask if their store was a service store and she said, yes this is SPRINT! I didnt ask if it was SPRINT! I knew where I was calling. She was very rude. After reading all the comments, I agree with what people are saying about the employees being rude!

Certain locations certain way they treat you

Waited for some1 to become available waited about 8 minutes patently to get my phone looked at found out repair center closed 6 minutes aago amd have to go back

Sit here for over an hour just to get checked in and wait again. Two people working, four empty computers and the sore is full of people, this makes no sense and its always the same thing everytime I come in here.

Thank you Tyrell and Jason for all your help.

Super friendly and helpful Sprint employees!

Nothing but a bunch of crooks here. Stay away!!!!!! Far away!!!!! Im not kidding

It was surprisingly quick and easy

The emoloyees here are rude they have no customer service skills at all! Ive been a sprint customer for 5 years and this was the worst experience I had at this location. This experience here was the reason I canceled my service with sprint. I will be writing a letter to their manager and the corporate office regarding the horrible experience there .

The worst service ever. this store is a joke. the staff is not trained .. and if they are they would rather talk to each other instead of helping customers

Ill travel an hour in traffic before Id come back here. Customer service is way understaffed and it seems only one knows anything. Techs a joke. I may not know tech stuff, but i do know when Im being brushed off.

This is one of the worst stores I have ever been to, they try to oversell you things that you dont need or want.

The worst customer service ever moving to metro dont go to sprint they will mess you over!

Customer service is the worst! Austin is the worst

They waste your time and socialize instead of helping you

Very slow at customer service here will never be back switched carriers

Poor service thats all Im going to said

Everyone is there to help

Really slow at helping customers

They have a terrible customer service either in-store or on the phone.