Took my wifes Outback for timing belt replacement. After that repair, I heard some chirping noise and explained the symptoms over the phone. He scheduled it for an appointment. On the day before, or the day of, he left a message that an emergency occurred and wed have to reschedule. My wife started a job traveling and the car stayed at the airport for weeks at a time. In fact, I went to pick her up and left the car there for 5 weeks straight at one point. Eventually, she drove it home and I had my car worked on (elsewhere) and drove the Outback during this time. The car had less than 400 miles on it since the timing belt replacement. After driving it, it developed a ridiculously loud power steering noise. I am NOT a mechanic. I called him to see if hed look at it to determine the cause, since it was also hard to steer when stopped and just very loud often. When he answered, I described who I was, the car and this problem. He said (quite rudely) that he wasnt interested in it because he had a clutch kit for the car and I stood him up. REALLY!!! He canceled our appointment and we never rescheduled and he made no other contact. I was stunned by his total lack of tact. I scheduled the car at a different shop and it ended up being a loose belt. In fact, the chirp that he had apparently predetermined was a clutch issue isnt occurring now. I have no reason not to believe that the belt (which he would have had to have removed/ installed for the work he performed) was the chirping sound. I do recognize that the timing of these events is bad. I also believe that he likely is a good mechanic, because I have heard of him often for Japanese cars. However, the rating that I am giving is based on my personal experience and his terrible level of professionalism and customer service.

Great service and very friendly

Great knowledgeable service and repair facility