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Verizon Authorized Retailer - TCC
4323 E Main St, Farmington, NM 87402, United States
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Verizon Authorized Retailer - TCC
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Wi
Review №1

Leah is always so great to work with. She is always so helpful.

Br
Review №2

Santana Gonzales helped us. She was so helpful, kind, and very patient. We left there feeling great about the entire experience.

Sh
Review №3

The customer service was excellent. The service representative was personable, courteous, knowledgeable, and professional. The entire experience was awesome. Santana is a valuable asset to your business.

Li
Review №4

Ill pass my bill every single month kept getting higher and higher I went in to talk to a representative he was rude unhelpful and didnt give to schitts about my service and my issues I went to boost and I have three lines for $100 now Im very happy I wish I would have got the agents name that helped me because he truly needs to be working at the dump he may be happier there with all the trash very not happy with this place

Re
Review №5

Derek was sooo awesome!!! He helped in less than five minutes!!! I was so busy, and he made my day!!! Thank you so much! R T

An
Review №6

Santana was the person who helped me with my purchase. I called before hand & she was very helpful. She told me they werent busy when I asked because I didnt want to wait in store. When I arrived, she was very fast and helpful. I was on my way in no time. I sent people to Santana when phones are mentioned:) & will keep doing so. GREAT WORK!

An
Review №7

Josh was really helpful and made everything easier. Very knowledgeable!

Da
Review №8

Carlos was absolutely incredible! Very helpful and wonderful communication. He explained everything very clearly and so helpful !!

Je
Review №9

Had a great experience working with Derek! Great customer service! Thanks so much!

Mi
Review №10

I went in to Farmington, NM Verizon Main store and was assisted by Carlos. He was extremely patient in explaining phones and features, then went over promotions. Allowed me to ask a million questions and was prepared with immediate answers. Needless to say I upgraded to a phone that exceeded my old phone and went unlimited. Thank you for having such an exception person representing Verizon. I will not be leaving Verizon anytime soon with customer service level available here. Kudos to him, I will be back to upgrade my sons phone and know that I will be asking for him specifically.

La
Review №11

Carlos very was a present experience, they helped me with everything that I had needed with a smile! They were very positive and opened minded I really appreciated everything that they did!

Ti
Review №12

Thank you!! Excellent service with Fraya. Took her time to review our new plan.

He
Review №13

Fraya was amazing! She fixed my phone in 5 minutes! Best customer service in town!

th
Review №14

Joshua answered a lot of questions and was very knowledgeable. appreciated all the help he gave me and my family.

Ca
Review №15

First visit we went into the Verizon store a young man got our phone working. But it was old and over the next week began dying again. We went back and Carlos got us right in and worked some with Cody to make sure they met all our needs. Great guys and great experience. I love the respect and teamwork these young men displayed. Thanks TCC guys!

Ye
Review №16

My fast efficient knowledgeable Salesperson/Manager Fraya assisted me with new cell phone. I always go to her for upgrades, new cell and questions. She is the greatest.👍👑 Thank you Fraya.

Ga
Review №17

We were help with our new phones, and had excellent service.

Ve
Review №18

Excellent service! Thank you Fraya

bo
Review №19

Perfect help, understanding.. thank you

Li
Review №20

We came to upgrade a phone we came out with 2 phones, Fraya was awesome, always super kind and help us understand and answer our questions . Thanks Fraya.

Jo
Review №21

Fraya helped me a lot. Came in to look at phones. Got help and got all my questions answered. She was a great help for me.

Sh
Review №22

Verizon was very helpful today. I went to the East Main Street Store in Farmington, NM and your associate, Cody, was very successful at helping me. He cleaned up my phone, helping it to operate more efficiently. I really like my Verizon phone service and have been using it since 2014 (or so).

Ji
Review №23

Freya was huge help. Found discounts to help save on a new phone. Thank you!

Ch
Review №24

Josh was absolutely amazing. A plus service. Give this man a raise.

Da
Review №25

Outstanding service, thank you Fraya!

Ra
Review №26

Cody was awesome! Such a great help!

Ch
Review №27

Thank you fraya for helping us with our new phones, you have awesome customer service ☆☆☆☆☆

Jo
Review №28

Fraya was amazing, always willing to help!

Je
Review №29

Everyone was very helpful. The crew here were awesome. Thank you so much for all your help. Josh Derek and Fraya.

ch
Review №30

Derek help far and beyond the usual service. He was very efficient in every way!

Je
Review №31

This Verizon has been amazing,Cody in particular has been amazingly helpful. He answered all my questions and stayed late to help download all my information over to my new phone.Customer service is wonderful thank you for your service

Ha
Review №32

Definitely great customer service and helpful. Recommend to customers. Frays is her name. Go see her

Me
Review №33

My Verizon host Fraya was very helpful. She went up and beyond of service.

Ei
Review №34

Excellent service and advice!

Re
Review №35

Definitely one of the nicer Verizon stores Ive been too. The staff are outstanding and very knowledgeable on their products and set you up with the service that is right for you.

Ma
Review №36

Excellent salespreson If your are getting a phone see Freya

Ar
Review №37

Very well mannered, respectful, and very helpful. So patient with me and all my questions. Every single one of my questions were answered. Will definitely recommend for future customers. Thank you, Fraya :))

Ta
Review №38

The staff is quick to greet you as soon as you walk in through the door, and they always have great attitudes. Anytime I assistance with my service/phone, they help me with that I need.

Al
Review №39

Derek is outstanding!

Pe
Review №40

Helpful and friendly staff. Fast service. Clean store.

Kr
Review №41

Thank you so much to Derek! Extremely helpful and steered me to the perfect phone plan

Ju
Review №42

Very nice experience. Nice people. Store 4790 in Farmington. Talk to Fraya.

Ty
Review №43

Great place to get a phone customer service was great That Derek guy is kind and very quick and helpful

Ma
Review №44

Excellent service. Explained everything. Definitely will come back.

Ar
Review №45

Service was awesome! Thanks Fraya!!!

Cr
Review №46

Derek amazing and helped me with everything I needed. Great customer service!

De
Review №47

Very helpful and friendly. All questions were answered.

Co
Review №48

Josh was very helpful, recommend going to him for your needs, understanding and easy to help you as a customer.

Ti
Review №49

I got a great helper in Cody Manuelito. He was so patient and helpful! This is an outstanding store. Service is Number One!

DE
Review №50

Excellent service once again! I will ALWAYS bring my Verizon needs here! Thank you very much!!!

Ra
Review №51

Freya the manager, was super helpful and polite. The team there definitely knows their stuff!

Br
Review №52

Recommend going to this store, josh helped me and my husband, make an super easy transition from AT&T.

Jo
Review №53

I go to this location every time that I need help with any of my cell related questions. Everyone there is always helpful and professional.

Ve
Review №54

Stopped in for a new screen protector for my iPhone 11 Pro Max and the staff promptly assisted me by installing the new screen protector perfectly. That is to the great help my phone is protected and I am back to work quickly.

Ch
Review №55

Josh was Good very helpful

Va
Review №56

Wonderful service! Thank you to Fraya and her team.

Ki
Review №57

Very helpful

Jo
Review №58

Jo Castillo is a legit sales person, Sure knows how to sell! Great Sales Person. Id definitely prefer going to him for all your needs and wants. Great customer service! Outstanding service. 5 stars. Thanks jo for your help! I will only be coming to this location from now on...

Jo
Review №59

Domenic was very helpful and knew everything about my new Pixel phone. He explained it to me in a way I could understand. I had a great experience getting a new phone even though I wasnt expecting to have to get one so soon.

ky
Review №60

Fraya Aspaas was awesome in helping me. Despite my ignorance and frustration she kept a great attitude and was determined in answering my questions. A definite asset to Verizon in a tough position!

Ni
Review №61

Had a great experience at this store! Jo Castillo was excellent help to me and my wife! Wasnt expecting to get upgrades on our phone but he took his time to best help us with our needs really good at what he does! Thanks Jo for all of your awesome help! 10 stars for him Verizon. If anything he needs a raise.

Pe
Review №62

Jo Castillo was excellent! Very knowledgeable person, 5 star customer service! Great sales person you have here Verizon. He sure knows how to take care of his customers. Thank you very much

Al
Review №63

Great service, friendly staff all around happy with the service I received!

Gr
Review №64

My Daughter and I came in wanting to switch carriers Mr. Castillo (Jo) did a great job as far as greeting us when we entered the store. He gave great information on the plans available to us including options. He set us up with a better plan than I had. He did a great job in assisting us. Thank you.

Co
Review №65

My dad and I came in looking to open an account with Verizon. Was unsure about the cost of everything. But Jo Castillo was very helpful. He made sure all our phones and tablets were hooked up correctly. Very excellent customer service!

Ef
Review №66

Fraya Aspaas was the retailer who assisted me during my visit. She was very knowledgeable with the products she was selling and answered every question I had. I’m very grateful for the service I experienced. The service was excellent and if I ever need to stop at a Verizon store, it would now be with Fraya at this store.

El
Review №67

Carlos helped us a lot..GOOD CUSTOMER SERVICE.... THANKS CARLOS

Vi
Review №68

The service was awesome and he took the time to tell me everything about my phone.

Ad
Review №69

Great service friendly staff and very clean facility 👌

Ti
Review №70

Jo Castillo and Patrick Harris were superb. They helped us (old folks) to get new phones that will work at our new home. They helped us a great deal with getting things up and running! Very patient and knowledgeable!!! Thanks, Guys.

cl
Review №71

Jo Castillo is excellent help! Help me with all my needs! Hes the only person I will go too. Thanks for the great customer service!! 5 stars. Go to him for all your needs...

Be
Review №72

Thanks Fraya! Helped set up my device and was informative.

Ty
Review №73

I came in today to transfer contacts and receive other services, Jo Castillo helped me greatly and promptly. I really appreciated his service and salesmanship. This store will be my go-to moving forward

We
Review №74

Another job well done

Be
Review №75

Josh was awesome to work with! Great !

el
Review №76

Amazing service, love the attitude and service I really recommend this place!!

Ed
Review №77

Jo Castillo was excellent help! I literally came in to just pay my bill for prepaid and he tended to move me to the contract by getting me a new device. Hes very knowledgeable and really great at what he does. I will come to him for all my problems cause he sure knows how to help me out. Thanks jo!

Te
Review №78

My visit was wonderful. The young man that assisted me is remarkable. Jo Castillo is his name, and he was very helpful. I didnt feel like he was just trying to sell me a phone and push me out the door. He is so knowledgeable. I give him 10s across the board.Teresa Horn

Za
Review №79

Came here to upgrade one line on my business account, took two days and two different sales reps, like this is the first transaction of this type to ever take place, everyone involved is confused. takes way longer than it should, I have no idea how you can run a business like this, This should be way way faster, like 15 minutes not 2 days. I will definitely avoid this store in the future.

Ni
Review №80

Jo Castillo was a superb customer service representative. Very professional and helped me transition into a new device with ease. I thank him for his patience and their team for their care of my needs

Ra
Review №81

Jo Castillo was excellent help to all my needs! Switched from Tmobile to Verizon and he spent all his time and gave me nothing but positive feedback. He is a great rep! Thank Verizon for your sales rep! Really worth going to! This is my go to Verizon store.

Mi
Review №82

Jo castillo is the most greatest and respectful sales reps! This is my go to store. For all my needs. Hes very great at what he does and sells. Very honest! 5 stars.

Te
Review №83

Amazing friendly customer service left happy and satisfied customers thanks to Jo Castillo... Stop by if your in need of a phone ... You will be happy with the service you get ...Keep up the work Jo Castillo

Cl
Review №84

Jo Castillo is a excellent sales rep. I high suggest going to him for all your needs. Thanks jo for all the help. 5 stars Verizon! Very great sales person, very knowledgeable.

Sh
Review №85

Great customer experience! Just came in to ask about my account and ended up leaving with a new phone and everything. Great customer service! Thanks to Jo for helping me out.

Ad
Review №86

Excellent customer experience! Jo Castillo, the rep provided the best customer experience for me to come from At&t to Verizon. Great sales person! 5 star for him. Great Employee you have VERIZON!

Ja
Review №87

Joshua is the best!

Ra
Review №88

Jo Castillo helped add my mom and sister to our account. He let us know about the deals and helped them get their new phones. They switched from AT&T for better phones, better prices, coverage, and customer service. Everything went smooth and fast.

Ch
Review №89

Jo Castillo has amazing customer service. He is very friendly so helpful with everything I needed. Helped me in such a quick timely matter and definately has great sales skills. Was the best experience getting a phone Ive ever had in my entire life with any phone carrier.

Ma
Review №90

I received excellent service from our representative Jo Castillo. He was very knowledgeable about the products he sold us. I would recommend customers to this store and to Jo. Thank you for the excellent service.

Ai
Review №91

Very polite and conscientious. Willing to stay late to solve my problems

Le
Review №92

Josh was so helpful, courteous and professional. I definitely recommend coming in to this location for all your Verizon needs.

Ro
Review №93

Cody took care of everything that I needed. He helped me set up my business account

St
Review №94

Cody was awesome! Very patient and helpful. Will probably be upgrading soon because of everything he explained to me.

Ge
Review №95

Very knowledgeable people and helpful staff. Courteous and awesome. Will definitely see Jo again for my next communication device issues.

Mi
Review №96

Domenic was professional, always double checked that we were aware of everything. And sold us a great phone, exactly what we were looking for in customer service! Give him a raise!

Ma
Review №97

Jo was excellent help to all my needs, sure knows how to sell and a very good sales person! Thanks jo! Very recommended. 5 stars to this location

ca
Review №98

Jo Castillo was excellent help! Really took his time to take care of me and get me into the best phone I needed. Love my new phone thanks to jo! Great Sales person!

Al
Review №99

Jo is great help to all my needs. Made everything very simple. Understood what he was selling us. Thanks jo. 5 stars

B
Review №100

Did my brother a favor and went to pay his phone service for him, please be aware they charge extra for paying cash in person. I guess its a punishment for not wanting to use auto pay.

Information
14 Photos
100 Comments
4.7 Rating
  • Address:4323 E Main St, Farmington, NM 87402, United States
  • Site:https://locations.tccrocks.com/nm/farmington/4323-e-main-st.html?y_source=1_MzIzMjExMC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 505-326-5351
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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