Truly enjoyed my visit at Eyemart on yesterday, Wednesday. I was met with kind words of welcome. The gentleman that assisted me was great and very professional. He never press me on any areas of sales other than suggestions which were comfortable received by me. They promised my two pairs of glasses within an hour however, they were ready within 50 minutes. The cost was very reasonable and acceptable. Recommend Eyemark to all looking for expert assistance and reasonable glasses cost.
I went with a friend to pick out her glasses, and was so impressed with what I saw of her experience that I literally went back the next day with my prescription to get myself new glasses. Their prices are so much better than the place I used last time and the service was much more informed and helpful. They helped me find the perfect glasses and prescription sunglasses and I’m not trying to be dramatic but it kinda changed my life. I have glasses now that fit, and are well made and don’t constantly annoy me, so I actually wear them, and can see so much better. And in AN HOUR. Go see them and get some polarized prescription sunglasses for yourself because you deserve it and it will improve your quality of life.
Well age is catching up with me. I have not had an eye exam in a very long time. From the firstbmoment I opened their door I was greeted. The sales lady was most helpful. She asked me a couple of simple question like preferences on frames color and style. Before knew it I had picked a set of frames in my budget. The sales lady was really centered on my needs. Not running here or there answering phones or other questions. That made me feel really good.. I will continue to do business with Eyemart. Thanks
Awesome customer service and genuinely nice and personable associates. Fast turn around time and reasonable prices and no high pressure upsales. I know this is a chain but it felt like a small independent shop of old times combined with the capabilities and equipment of a large chain/group.
Walked in to get my 11 year old his first pair of glasses. He was so excited. Associate helped us pick the perfect pair and within a hour he had glasses. Great job Eyemart!!!
A very helpful team, they took the time to answer all our questions. Workmanship is excellent. They only thing I felt was wrong is that they had a Texas sign behind the counter. Just kidding I love Texas.
The initial processing of my consult and measurements was very professional and detailed. Two people assisted me with both the frames and sales. My glasses were ready in one weeks time. When I received my message to pick them up I was given an option to have them mailed to me also. Great team there @ Eyemart Express.
I went here b/c lens crafters could not do my lens same day due to there machine being down .So I went to them and the young lady that help me was very sweet and very helpful. And that had a better deal then lens crafters. Thank you to the lady help me . I would say if u need glasses go here . They will take the time to take care of u . Again thank you for great job done to all in the store .
I walked in to get my glasses corrected from a Drs error prescription. I was out of town when I had it done. Mr. Jerry was the balm! He saved me a long distance trip back there and said he would try and fix the problem! HE DID and not only that, they were ready in 41 minutes! Friendly staff! I recommend this place highly!! He just ended my eyeglasses saga. I was wearing my old prescription glasses! Kudos !!!!
Excellent service and care. I was surprised new glasses in an hour.....actually was 45 minutes. Impressive! Thanks for helping me see again!
Toni was efficient and provided efficient customer service. She was instrumental in explaining the ins and outs of what my insurance offered and covered.After selecting my frame I was expecting to be told to collect it in 3-5 business days. WELL, It literally took 40 minutes for my glasses to be ready.
They were amazing! I went in at 3:30 on a very busy Saturday afternoon, by 4:05 I had my 2 pair of eye glasses ordered and 28 mins later both pairs were ready! Customer service went above and beyond. Great job!
The lady who took care of me was so very nice and very patient with me in helping to pick out glasses. I had like 4 pairs and only one was ok. But while I was still looking she comes to and said dont look at these glasses until I put them on with eyes closed, then she said look in the mirror and omg that was it. They had a little purple, sparkle, like cat eyes. They were perfect. So from the bottom of my heart I really thank you again. God Bless.
The staff was prompt, courteous and skilled at their task. Further, they were friendly and efficient. My glasses were ready in 23 minutes.
First time going to this location and it was a great experience. All locations are usually quick getting this glasses made and in your hands, but the customer service is where they can stand out. The Fayetteville staff were attentive and helpful, and made it an awesome experience.
I had such an amazing experience with Toni! She was sooo patient and made sure I got the best deal comparing my insurance with the store price. She was SO knowledgeable and gave me so much information about glasses and choosing the best fit for my face type. She didnt make me feel rushed or like she was just trying to sell me the first pair I grabbed. I cannot explain how grateful I am for her. You can tell she genuinely cares about her clients/customers. Truly a beautiful kind soul!
This place is awesome. Super affordable and had my daughter’s 2 pairs of glasses ready in less than 30 minutes!! Highly recommend.
My experience was great at eye mart they took real good care of me south glasses.
They did they did great I got a pair of glasses for a good price but if you need anything that requires a different type of lens just because your eyes are different like trifles or some kind of like glass polycarbonate deal you will not get the advertised deal also they tried Sammy pay for some extras that I didnt need but other than that service was fast glasses were done in 17 minutes.
Fast service and wonderful staff who take pride in their work! Two sets of glasses in 15 min!!
Service was great! I went in and gotMy glasses in 25 minutes.
Customer service was awesome!! I will definitely go back for my vision service needs.
Great place, reasonable prices, fantastic staff
Quick, affordable, great customer service
Very good service from a wonder young PortoRican lady
Brenda was very helpful in my first experience buying eyeglasses. She was kind, and answered any doubts I had. If you need help buying glasses, dont hestitate to see them!
WOULD NOT TAKE A PRESCRIPTION OVER 6 MONTHS OLD! Doctors prescription is good for 2 years. Bad ... bad... business!
Love this place great prices and kind people!!!
My glasses were ready in less than 45 minutes! Awesome!!!!
This place is amazing. I brought my 11 year old daughter there yesterday and we worked with Randy. Very nice gentleman and was very patients with us. Randy explained everything in detail and went over our cost step by step. We were able to get the pair of glasses my daughter really loved and a extra pair for FREE. Once we picked out the right ones we were told to give them an hour to process the glasses with the lenses that she needed. So we stepped out to grab Starbucks and within 10 minutes we received a text stating both pair of glasses were ready for pick up. Wow! My 2 year old son also wears glasses and from day one Eye Mart Express has been great with having to replace his glassesdue to damage without a question. We always work with Jerry but he wasnt there yesterday. We will never go anywhere else. The staff is very pleasant and very efficient. One more thing, I saved over $200 bucks!!!
Had a great experience at Eyemart Express. Lots of reasonably priced glasses and was very pleased that my two pairs were ready less than a hour later! Jeff was great help. I am very pleased and will definitely be back when the time comes! Just wish we had gone sooner!
Fast and excellent service.
Purchased glasses for myself and my son on March 6th was told it would be a week and my son got two pair the same day. Called back a week later on March 13th and was told the glasses had not arrived and to call back Tuesday. SATURDAY(3/20) I called and at first they told me my glasses were not there. After informing them it had been over two weeks, they found the glasses, and said to give them 2 hours and they would be ready. FOUR hours later, I drove an hour away to pick up my glasses to be told it would be another 45 mintutes and they were not ready. I informed them that I called FOUR hour again and was told they would be ready in two hours. I was not going to wait another hour. Tony offered to overnight them to me; however, I am just getting them today. FIVE DAYS LATER after having to call and follow up several times with them and getting the wrong fex-ex number. I CAN NOT SEE OUT Of MY RIGHT EYE in this pair of glasses sent by FedEx from them. Everything is blurry as if no prescription was put in the right eye. Apparantly I wasted my insurance and time for subpar glasess. If you dont have an astigmatism and need basic cheap pair of glasses then this is your place. BUT I HAVE WASTED my time and money and still do not have glasses that I can use. DO NOT RECOMMEND.
I was greeted and instructed to browse, after which I was to place frames I tried on in a basket for decontamination. Once I made my selections, l was given several pricing choices, with no pressure. All the while, the customer service was great! I had a couple of delays, again, only patience was exhibited. The best part was my glasses were ready in record time! Thank you so much for the satisfying experience. Jan P
Great customer service, great deals, timely manner. Highly recommended
Eye glasses selection was great. Walked in and found 2 pairs right away after searching for hours at a few other eye glass places in the area. Toni was awesome and so informative. She was so efficient and personable. The company is blessed to have her as an employee! Big thank you to Toni for all of her help!
Excellent place to go buy glasses! The workers are friendly and my glasses were done less than an hour even though they are an hour service. I am definitely coming back!!!
I dropped in as a last minute pop‐up. There was only 2 clerks so it took a sweet minute, but it gave me the opportunity to browse the different types of stylish frames with many that I seen with great reasonable prices. That extra time allowed me to find a frame that fit my style and character. My frames was ready after 18 minutes of picking and paying for my frames...I Missed the Ready Text and picked up my frames during my lunch break...What a Relief to my eyes...needless to say...They were happy...and so was I/Eye... 🤓👀😊
Mr.Jerry and his crew have always done a great job on my glasses. Now I have two children’s hi wear then as well. They still show us the same wonderful service! They rock 🥰
Eyemart Express, First time here. Excellent service. I will be back. Staff very friendly. Glasses made in 20 minutes. Thank you all very much.
Went today to get my sunglasses fixed and the lady was done fixing them in like 30 seconds. Everyone there was really polite. Highly recommend.
Excellent customer service. Glasses ready faster than any place I have ever been to. Highly recommend.
Great customer service and very friendly. Four pair of glasses ready in less than an hour! We were there when they opened and didn’t have to wait. Left and started getting texts about the glasses being ready, first pair within ten minutes. Prices are also very good. We went to LensCrafters the last time and spent a lot more.
I recently purchased 2 pairs of eye glasses at Eye Mart at a very reasonable price and I couldnt be more happier. The technicians were very courteous and I really liked that. Thanks so much for such a great experience.
They were great,kind,and professional. They even apologized for their machine being broke down. Which we totally understood. I definitely will be coming back to do business.
Affordable, courteous, patient, nice and very helpful staff. The most impressive part was getting the glasses in 22 minutes! Insane customer service. They have my business forever! Thanks guys!
Customer service is excellent. I had a hard time selecting a pair of frames because they had a large selection of nice looking frames. The one year warranty is awesome too! My dog chewed my arms pretty bad. Theyre still under warranty, so I need to pick out a pair. Decision...
My experience was peaceful and comfortable.The associate was very helpful in helping me to understand the choices of the discounts between frames and lenses. After selecting the right combination I went shopping next door. A text came in as I was checking out. It read: Your glasses are ready and was made in 44 minutes. Everything went well, thank the Lord.
I had a great experience at Eyemart. Toni was very nice and patience with me when I was trying to find frames in my budget. She was so helpful and just pleasant. I didnt get the older gentlemans name but he was very helpful and pleasant. Wonderful experience. I will go back in the future and would recommend this place to anyone. Love love love the fact that I was able to get my glasses the same day.
I LOVE the glasses, the staff is OUTSTANDING!!!Couldn’t have made a better choice. They explainedAll my options and guided me to THE BEST LOOKING GLASSES IVE EVER HAD!!! High quality, and the price was FANTASTIC!!!You will be very glad you chose them!!!
Love! Love! Love! My eyeglasses I purchased st the Fayetteville, NC Eyemart Express! The store is spotlessly clean and well lighted. The staff are courteous and helpful. The selection of eyeglass frames is vast. And the price is right. I purchased two pairs of progressive-lens eyeglasses for $79.00!!! And they were ready in less than one hour! What’s not to love? I highly recommend this establishment to anyone purchasing eyeglasses.
Toni is super great to work with. There was a miscommunication between what I was asking for lenses and what they have in store. After agreeing to disagree for a few minutes, we came to a compromise and Toni came up with a solution to the issue and I left with glasses AND a free pair since that is a special that they are currently running. I was happy and Toni provided great customer satisfaction.
Great, pleasant experience for my sin and his 1st pair of glasses. Man was si helpful and son is happy happy happy with his new glasses. This is a great place if you need glasses. They go above and beyond expectations. I will definitely go back. Ill give 💯✨
Brought in a pair of frames looking to get lenses put in and was told “Can’t do it”. Customer service goes a long way. Perhaps give suggestions where you can have lenses put in third party purchased frames and just maybe apologize that you were unable to provide a service.
Great selection of frames, affordable, and fast service. I was able to pick up my glasses within an hour.
Got sunglasses on sale polarized for 39.95 great value and the look great. Wore them all weekend. Great place to shop and quick
Great service and friendly staff. Glasses were done so quickly I thought it was a mistake when they told me it was finished. Will definitely be going back again
Toni was great! She was really nice. Our glasses fit and look perfect! Mine were ready when we got home and my boyfriends were ready before we got to the end of our street. I wasnt expecting either of the pair to come with a hard case Im used to only getting a soft case so that was a pleasant surprise.
First time customer. I am for sure coming back!!! I picked out my frames, put in my order; had 2 pairs of new glasses within 30 minutes!!! And one of those was a pair of transitions!! Glasses fit great, service from Brenda was top shelf, and I walked out with both pairs for less than half what I paid for 1 pair at LensCrafters!!! And I used insurance at LC!!!
This was my first time getting glasses (ahhhhhh the joys of aging). So, I was shocked how expensive glasses were. After consulting with friends who suggested I buy online, I went back to Eyemart to ask more questions. The lovely associate let me try out a transition lens outside as well as try on her bifocals to see how to use them to read. Ultimately, I decided to use Eyemart for ordering my glasses. When they were done (which was SUPER fast BTW, like an hour or so) I picked them up and wore them home. BUT they kept sliding down my nose! So I went back today and fortunately the wonderful associate Brenda, who had been helping me was there. She adjusted the glasses in minutes, had me look at the ground, shake my head and we did a little dance to make sure they stayed on. I left giggling and happy that I chose personal service over an online store. Whatever dollars I might have saved online were made up for in customer care.
Very friendly staff, very helpful, fast service!! Great quality frames and lenses!! I will never go anywhere else!!
Great customer service and even as busy as they were my glasses were made and ready to be picked up within 25 minutes. Excellent job!
Great prices fast service ‼️
It was such an easy process and the customer service reps are very knowledgeable about the brand and the products offered. The insurance process was upfront and I knew exactly what portion I was responsible for and what the total cost was going to be without any surprise $$ cost.BTW, I recd the text that both pair of glasses were ready the same day I was fitted and provided my prescription, the 1st pair of glasses where ready within @17 minutes and the second pair were ready within @24 mins after leaving the store. Im very pleased with the service
Awesome and Quick Service!! Toni is such a sweet and patient person! Would definitely recommend Eyemart to anyone looking for glasses at a great price with excellent customer service!!
Very professional,friendly and helpful. I love my new glasses!!
Great price for glasses. Staff is courteous and friendly. Take most insurance plans and the ones they dont they provide a great discount that is equal to or better.
Fast and affordable! Excellent customer service! I will definitely be back!
This office is great. Good prices and they referred me to a great eye care center. Thanks guys. I love my new glasses.
First time getting glasses and came with my husband. Ms. Toni was super helpful and very sweet and knowledgeable. Made me a little less nervous and will definitely be back again to see her for more!
This was my first time using EyeMart. I was greeted as soon as I walked through the door. Ms. Toni explained that they were out-of-network for my insurance but that my insurance was good about reimbursement. She even provided the paperwork to submit to my insurance company! My glasses were ready sooner than promised and I love them. The whole experience was pleasant and fast.
Its always great to deal with ppl with experience and that knows their product..great experience, superb customer service. Toni and Desi make a great team and I appreciate the work they put in for me!
I had a great experience here! I did not feel any pressure from the sales associate to purchase glasses. They let me take my time and were available to help me when I was ready. They are very friendly and helpful. Also its a plus that you get your glasses within hours!
Toni was extremely helpful she helped my son and I both and had a lot of patience. She helped me pick a pair that I would normally not have given a chance and I love them!! I will be back and I will be asking for only her!
Very professional customer service. Extremely quick turnaround
Brenda was great! She help me pick out two great pair of frames. Fast service I had my new glasses in 47 mins 😍. So many compliments on my new glasses and I just got them yesterday. Thanks Eyemart 🤓
Ive only been wearing glasses for 2 years now and I got my first 2 pair of glasses from here and just got some prescription sunglasses yesterday. Each time Ive been here Ive have great customer service even though it took me about 30 min to choose a pair of frames but I recommend this place to everyone and the prices are very affordable also...
Great customer service with my 11 month old. They had the frames in stock that most of Fayetteville did not have and was there less than an hour. I will definitely go back.
Excellent attentive service. Provided well detailed information about insurance options and specials that applied to my shopping experience. Great customer service. Will be returning!
Went to order glasses for my son... Never expected to have them in my hands in less than 30 minutes! Staff was very professional and helpful. Highly recommend... in fact I will be going back for my husband and I.
I went to this location yesterday and was assisted by Ms. Toni. She was very polite and helped me make the decision that was best. I purchased two pairs of frames and lenses and they were both ready 32 minutes later. I highly recommend Eyemart Express!!
Quick and easy selection, fitting and fulfillment process with great staff. Got my glasses same visit. In and out in an hour or so, with new glasses in hand.
Great professional service. Made quickly on site. Reasonable price. They really do a great job. . excellent vision when reading and distance. Highly recommend.
The staff is great and friendly! Jerry went over and beyond the call of duty. He was with me step by step helping me pick the frames that were right for me PATIENTLY AND GRACIOUSLY...up to the making of my glasses which took 17 minutes!! I will be returning next week for my sunglasses 😎 Thanks again Jerry!
The gentleman that helped with getting my granddaughters eyeglasses, was great with the girls, patient, and helpful when selecting 2 pair each for 2 of my granddaughters. It took less time for them to prepare the sets of glasses than the 45 minutes suggested. Awesome customer service.
We came in about an hour before closing and didnt finish our paperwork until after closing. We were told our glasses would be ready the next day but within about 10 minutes of us leaving we received texts that our glasses were ready. Now thats some fast service. Thats why I always come here. Thank you Eyemart Express Fayetteville, NC!
I came in to get a prescription filled. The staff were friendly. When I found the pairs of frames I wanted, Toni was very helpful, patient and informative. Most places I’ve gone to never gave me an option of lenses and didn’t take the time to explain my options. She didn’t make me feel like my questions were dumb when came to the glasses or prescription. I was able to get my glasses the same day I went in and I’ve never been happier. I definitely will use them again
Amazing service as always. Wont shop anywhere else.
Great prices, selection and deals (coupons/discounts/offers) The service was super fast! Same day pick up. Picked out my glasses, paid and recieved them about 30 minutes after payment.
Needed glasses real quick and I was greeted with a wonderful staff who helped me. Now I have glasses that work great for me and they were at a price that I could afford. So glad I decided to come here!
Visiting Eyemart Express was one of the best decisions I took. I got a stunning looking pair of glasses at astonishing prices and also got my vision checked by professional opticians. In case of any future need for glasses or eye check-up, I will not hesitate to visit this amazing store again.
I had a super pounding headache and had went to multiple doctors after finally calling Eyemart Express they referred me to an amazing Doctor Who see me immediately and were able to get my glasses in the same day and it was already after 5 in the afternoon I highly recommend this company great customer service quick and accurate they also gave me a year warranty on my glasses
The staff was very helpful and they are real professional. I appreciate their efforts and would recommend them to others.
Mr Jerry the manger provided me with EXCELLENT customer service from start to finish. Got 2 pairs of (1glasses, 1 shades) at an affordable ptipr and it only took them 48 minutes!! My new places for frames!!
Super quick service--glasses were ready in under an hour. Selection was pretty good with a selection of lower end frames and a wide variety of lens choices. I love my new glasses and while I paid under $200 for them, they look as good as designer glasses I have spent over $500 for at other places. They are very sturdy and fashionable. My only complaint (and it is what it is) is that I was there to purchase glasses and had to go to the restroom-badly. Had just had lunch with a friend and drank too much water...they did not have a facility for customers to use. This is the kind of place where you want to be able to take your time--a restroom for public use would really be nice. I managed ok because they were quick. So, all in all, a nearly perfect experience!
Was very pleased. Jerry Britt was extremely helpful. I will use you in the future. Will also recommend to friends.
Great place to buy eyeglasses! Great selection! Good price! Staff is very knowledgeable and helpful. You will receive glasses on the same day.
Very helpful staff! Great selection of frames at affordable prices.
Yesterday I learned that I have cateracts and I was kind of depressed because I have to have surgery. Until I met Toni and when I say she is AWESOME thats putting it lightly. She and the guy with the beard (didnt get his name, because I was actually enjoying them just that much.)Well I found the other woman a bit standoffish but they more than made up for that. These guys are top notch, tier one individuals. Thanks Mrs./Ms. Toni and you too Sir.