I was at my white end with the carrier I had. The entire staff was such a pleasure to work with. Jenna and crew were professional, knowledgeable and so very patient with me. Anyone looking for a great experience this is the place!

I just want to say how amazing your staff is. Devon was so nice and wonderful the second I walked in and helped me in getting a new phone, explaining everything with such precise instructions and directions and showing me exactly what to do. His salesmanship is absolutely phenomenal. I would also like to say that Sean was also a lot of help and explaining how awesome the air buds are and all the other accessories you are very lucky to have such a wonderful and friendly staff take care of them and keep up the good work

I have had an account with at&t since 2000.This is the worst experience I have ever had.I went in to simple add a line. Kevin signed me up for a very expensive plan and stuck me with a large bill. When I went to straighten it out the manager Nick lied to me. I have spent weeks with customers service trying to fix this mess. They assured me that Nick would get in touch with me but all he did was call me for my pass code and said he would call me back later. That was a week ago. Im still waiting.These people are liars and now I am paying for it!

Devon helped me two different times this year and both experiences were great! He is extremely professional and got me in and out of the store quickly. I will definitely be back because of their awesome service.

This the best At&t location. After a not so pleasant experience at a different location, this store and its exceptional employees went above and beyond! Your employee Caleb helped resolve my issue that I had on my account which was preventing me from adding more lines. He took his time and was so gracious and kind. He really is a top notch employee that knows his stuff! Thank you Caleb for everything!! We will only go to the Festus store from now on!

We had a great experience with switching our phone service over to AT&T. We were greeted immediately by our sales associate Sean who did an absolute amazing job!!! He made the transition go very smooth and answered every question we had. We were very pleased with the service we received. Thank you, Sean!!!

Sean was very helpful answering my questions and getting my phone operational. The time I had to wait using 611 compared to the service I received from this store..... I would definitely be returning to this store . Two thumbs up 😁

Dylan and Devon have very exceptional customer service skills, and I feel they deserve a shout out. I had to work a long day at Mercy and they helped my 19 yr old son get everything he needed, without taking advantage of his age and lack of knowledge with phones.If we could have more folks like Dylan and Devon in this world, IT SURE WOULD MAKE IT SO MUCH BETTER.THANKS AGAIN YOUNGMEN FOR YOUR GREAT CUSTOMER SUPPORT, SERVICE AND KINDNESS. VERY MUCH APPRECIATED!!! 💜

Devon Morgan is absolutely amazing, any time I’ve had an issue and gone to the store or called he’s gone above and beyond to make sure we get the best help we can! I could t be more happy with the customer service and respect he shows people. He said was polite very helpful and done everything he could to make our visits the best they could be! Thank you Devon you’re amazing! I wish all people In customer service was like you!

Devon M was great! He helped me get onto my own plan and get my new phone! He was very helpful and made the process smooth and simple. I will definitely come back and request him by name if I ever need anything done from AT&T!

Corey and Casey were great! Corey got me and my girlfriend set up with brand new iPhones and the elite monthly service and explained things very throughly. Casey is very friendly and has great customer service skills! We are both happy to have switched to at&t.

We had a great experience at this at&t, and Sean Dugan was terrific to work with. He helped us get everything squared away, and I feel confident that we will be coming back to this store in the future for all of our phone needs.

I would just like to give a huge compliment Dylan, superb service made everything worthwhile and helped me get exactly what I need! Incredible employee.

The Festus, MO staff is wonderful. We have an AT&T store less than 2 miles from our home, but choose to drive the extra miles to Festus because the staff consistently provides a high level of service and for us, that is priceless!!

Very good service and all my problems were taken care of. You have above average employees. I was very impressed.

So mad been a customer for years and Kate sold us a iPhone 12 pro Max and sold us a camera attachment that was for the I phone 11. One of the ipods doesnt work and were being told that we out of luck and sorry. Im so angry at this Kate girl I will never go back to that location because of her. Im now stuck paying for 2 items I cant even use.Angry customer

Caleb was extremely helpful. He saved AT&T a customer today!! He’s great!!!

Caleb was wonderful. We ran into some snags adding a line to our account which was totally out of his control. He was professional, courteous, and so very helpful. I highly recommend Caleb for your ATT needs.

Got my daughter a new phone Sean was a great help!

Devon went above and beyond to assist me with an upgrade to our phones. He was very pleasant, patient, and took great care of us! Great Job!!!

I needed to get a new phone and Kory helped me find the right one. He showed me the options that fit my needs and allowed me all the time I needed to make a decision without ever feeling pressured. He answered all my questions and had a great attitude. I waited about 12 seconds for assistance and the purchasing process was a breeze. I will be buying all future devices from this store.

Kudos to Jenna D at the Crystal City store for taking the time & patience to figure out why my voicemail had stopped working on my cell phone. It was complicated & unusual, but instead of just trying to sell me a new phone, she stayed with it & fixed the problem. I really appreciate her customer care & service!

We had a great experience. Devon sold my wife a new iPhone and answered all our questions. I’m big on costumer service and this guy went above and beyond for us. We left there feeling good about our purchase and we are now thinking about trading our daughters in. Devon is an example of what great customer service is And will be back because of it.

ATT isnt providing this store with phones or tablets. Theyve been out for almost 2 weeks. The employee I spoke to assured me the phone I wanted was in stock (6 of them) and hed hold on to it for me. When I arrived, 30 minutes later, I was told they didnt have any and that all 6 must have been sold. That was my third trip there after being told it would be there, but it never was. Very frustrating to say the least. Also, they werent able to order them and ship to me...some additional ATT issue.....

Had a good experience with Kate but some things werent fully explained and our bill went sky high, customer service was able to delete a line we didnt need or understand. Service is good.

Cait assisted us w porting our numbers over and starting a new account w att. She made the process seamless and enjoyable . She worked hard to find us the best deals and promotions that would work best for our family ! She even went out of her way after her shift to make a home visit to assist w additional questions that we had . Would highly suggest her and this store for all wireless needs .

Very happy with the service. Devon was great. He resolved the problem right away.

Had a great experience at the Festus AT&T Store. All staff was friendly & knowledgeable about all their products. A big THANK YOU to Thomas for being so patient with us!!

Best place if you enjoy being lied to and conned, to be 100% fair the store manager did try with account credits and then flipped the script saying that he couldn’t honor the deal and I was mistaken on the amount, nor could I return the phones because now I’m out of the grace period, phone bill is 70/month higher and I’m paying 2-3 x more a month for the phones then promisedIf you’re getting a promotion make sure they write it down and sign it!Oh and good luck if you try to take anything up with corporate they won’t help you, they say the store is independent

Devon M gave me the the best experience I have ever had at a phone store and was very calming to talk to and was very helpful and has an amazing attitude I will send everyone that i know to him 😃 best experience yet

I had such a great experience with Devin, Dylan and Thomas. They were very helpful with all of my needs. 10/10 customer service

Our salesperson at AT&T in festus Devin was a great help and service. Very knowledgeable and outgoing to help us. Great people skills. Thanks Devin for your help....

Devon saved the day!! We run a business and our phones were all screwed up and he fixed it!!!

Dylan was fast and efficient with his service. Thank you for your help.

Associate Devon Morgan was not only friendly, but extremely knowledgeable about the iPad I was specifically looking for, and I purchased it in minutes. Devon knew his stuff, and that’s all I really ask for when patronizing a business. Well done

We were so impressed by Devon. Very curteous, knowledge, and patient. We are so glad we visited the Festus store and were helped by Devon.

Devon Morgan is a Great asset to your store.Great job and easy to work with.

Jenna was very helpful, I Couldnt have asked for a better experience.

Devon Is great really helped us out with these phones!

Great experience the salesman that helped me was GREAT with great customer service Devon was his name !!!

Thomas and Caleb did an amazing job. Highly recommend.

I worked with Sean Dugan and he was fantastic! Thanks for the help Sean!!

Terrible service by the employees multiple people walk past me without asking if I need to be helped

2nd time I have bought a phone from Deven, same great experience. Devon took care of all my questions

My husband and I went into this store dreading it (due to our past experiences) however we were treated with the upmost respect!! Devon did a phenomenal job and has incredible customer service because of him we will return to this location

Thomas is just amazing, the best customer service! He fantastic at his job and is a super cutie too

WORST EXPERIENCE EVER!!!! The sales associate we worked with lied about pricing of our plan and lied/left out VERY important information about promotions on our new phones! When I went in to correct our bill and get more information I was told that it would correct itself in a few months, and to chill out and go have a margarita! This was totally unprofessional. Once receiving my bill, I went in to address that we were lied to about pricing, and was once again told that it would self correct and that I should just contact customer service. After speaking to customer service they too agreed that I was lied to and attempted to make better, but failed. In frustration I called the store to inform that I was upset about what is taking place, and was AGAIN given attitude. Today I am now left with a LARGE bill & a phone that I have to pay for because our sales consultant lied to us and no one else in store cared to actually give me the time of day to correct it! This store just wants your commission and will screw your over anyway they can do so. Wouldn’t recommend this store to a single person!!!!!!!!!!!!! Beyond unprofessional, liars, and don’t give a care in the world about their customers!

Devin was so helpful and patient and very knowledgeable about his job great customer service!!!! Ive dealt with a lot of employees in the past they need to take some lessons from him!!!!

Devon was amazing! Took care of everything I needed!

I had a really good experience last night and today with Thomas. He has great customer service; he was very patient, knowledgeable, pleasant, and professional. I had a weird scenario I was dealing with and it went smoothly. I would work with him again any day.

The sales men was helpful, very friendly,and happy to help us and answer all of our questions. Made a comfortable place to go.

Top notch service. Employees know their business. Very good experience.

Devon helped with all my needs helped get the phone I wanted and set me in the right direction for saving some money on my bill

We went in to upgrade our phones and the employees seemed distracted, the one who helped us Catie seemed spaced out and then we heard them talking about getting high, dont mind people using weed but its unprofessional to handle peoples phones or talk about it

Sean, GREAT JOB !!! All l can say is phone stores can be a pain !!! This was by far the best experience we have had in a cell store !!! 6 phones transferred completely, ported and out the door in no time !!! Sean had all the answers and was patient!!! I will never go deal with anyone else again !!!ThanksMike P

I was in the Festus store yesterday and was waited on by one of their employees. He was the friendliest and most helpful rep I have had yet! He looked at a text I had received about a simm card and HD service. Then helped me with finding a screen saver for my phone. He then put the screen saver on for me!! I cant give enough stars for the service I have had there. I have had many not so great experiences at the Farmington Mo store. The Festus store is like night and day compared to the other store. I will from here on out only go to Festus AT&T for everything. Thank You! You guys aew outstanding!

I ordered online and just picked my phone up so I didnt have much interaction other than an initial setup rundown of my phone. Which was fine, the person helping me was alright. Nothing special but no complaints. Definitely better than TMobiles terrible customer service.

Came to the store to start a new plan and pick up 2 new phones, showed up at 730 and nobody was there, sign on door says open until 9. Hours on google say open until 9. Just very frustrating

The rudest group of employees and supervisors i have encountered ever. I went there as advised by at&t online help. I was having issues with service and phone i purchased online a Samsung A11 i paid $170.00 for and a prepaid plan. Well thats when i totally was discriminated on and pushed to the side literally and proceeded to do myself what i had repeatedly asked them to do as instructed by theyre employer.The phone is junk and so is that store.

Visited the store to upgrade a family member’s phone. Devon was efficient, friendly and patient! The process went quickly and he even informed us on how to save money by changing our plan. Highly recommend this store!! A+

Helped my parents get a phone here. Sean was so patient with them and listened to what they wanted. Did not try to sell them but was super informative and knowledge. I would highly recommend going in and asking for Sean Dugan.They love their new phone and he even showed them how to use many of the features.

Selling is the name of the game at this store. Will dazzle you with promotions such as ghost lines to sell a service plan, at the end of the day you are stuck with a confusing, expensive plan. Customer service is lacking as well, as an example, went to the store to review a bill, the response was call AT&T billing so I called AT&T billing who sent me back to the store to get a one time password. After 20+ years, we moved to a competitor and couldnt be happier.

Although me and my family ended up waiting for 3 1/2 hours over technical difficulties, we walked out of the store with brand new phones and a good deal. The technical difficulties made the situation very frustrating but with the help of our AT&T representative Devin, he helped the time pass smoothly and I felt he did a very good job in going out of his way to make things easier for us! Nice store!

Will give you misinformation into what your billing charges will actually be. Your bill will always be extremely higher than quoted. Then all AT&T offers is for you to reduce your services.

I went to this store again today to buy a new phone. Jordan and April were very helpful. I returned to buy a new phone because Jordan was extremely helpful when I went to the store a few weeks ago. April helped me choose a phone and was extremely helpful. I will tell all my co-workers and friends about the amazing service these 2 employees provided. THANKS!

Working with Damion was the best cell phone service experience I’ve ever had. Went above and beyond. If you’re looking to get a new cell phone upgrade or anything this guy will take care of you. Don’t hesitate to go in and see this guy!

Great experience, transferred everything and got us out pretty fast

Very friendly, but lack of inventory made the purchase very disappointing.

When I walked into that location a couple of months ago, they helped me get new phones set up and they also took the time to help Bluetooth my car and setup some features on my phone that I use daily with work! They definitely made my life a little easier. I recommend them for sure!

Kory was very helpful! He found us the best options and was efficient! Thanks!!

We moved 5 lines from Sprint and added 2 new lines, and to be honest I was dreading doing it! I knew it would be a long time in the store, but everyone was friendly and actually seemed to enjoy what they were doing. They made great conversation, helped me with the phones and staying organized with what phone went to who! I offered to buy pizza for the staff they made it such a pleasant experience!

For the third time I have entered the store to pick up a screen protector, and they were yet again out of stock. When I questioned the sales associate to see what kind of screen protector I could buy in order for it to never be out of stock, he told me “chill out man “. He didn’t offer any suggestions he didn’t apologize after I told him not to tell me that. Awful customer service!

What a great place! Clean, fast, and friendly! Nick did an amazing job setting me up with my new business account with an amazing deal! Definitely come talk to these guys

Jordan was extremely helpful and patient. I would definitely go back to this store if I have any problems because of the service he gave. Professional and friendly at the same time. Very knowledgeable about products and able to explain it so even I understood.

April Rhodes was fantastic! She helped me get my bill fixed, helped me with my insurance claim, and was so sweet! She did not mind my 6 month old being their and even interacted with her as well! She helped my husband when his SIM card stopped working and had helped us figure out the problem and fixed it and a really great amount of time! 10/10 would definitely go back to her!

Went to upgrade my phone and my moms phone and Jordan was very helpful. He was professional and informative, while still being nice and easy to talk to. If I could give him 10 stars I would. Very pleased with this visit.

Damion was awesome he helped us get a better deal on our tv plan and helped walk us through our new phones very polite and a great people person 10/10 would recommend coming here to get your new device or tv services!

We had a phenomenal experience at the Festus location. The sales rep who helped us, her name is Sam, was knowledgeable, friendly, and gave amazing customer service! Will definitely be going back to this location and hoping she’s there!

Nick was great to work with. He was very helpful even got me a better deal than I was hoping for. Thanks for the 200 Visa card as well!

Sam is absolutely the greatest!!! She went way over and above to set up my phone and saved me all of that extreme stress that comes with getting a new phone! Awesome job👍👍👍👍👍

Went into the store with a terrible experience over the phone. Already frustrated. I worked along with Sam and Kim who was able to solve my problem to a tee. They were informative and constructive. I would say this is by far my FAVORITE store to go in and will forever my service.

This has to be the best atnt store around .Was blessed by Devon and damien this evening. These young men had it all specials...discounts ..knowledge like you wouldnt believe and they genuinely had ny best interests at heart not their commission BUY A NEW PHONE AND ASK FOR THEM BOTH OR INDIVIDUALLY IT WAS THE BEST TIME IVE EVER HAD when It comes to buying a new phone keep it guys you all have such a bright future

Always very knowledgeable people that will solve your needs very quickly.

What a great staff! Abbey helped my wife and I upgrade and transferred our stuff with little effort on our part. Will recommend this store to all out friends!!

Great customer service.

Every time I go in the Festus store, April has always been very helpful. She greets me with a smile and is always very attentive to what Im asking. She makes sure that before I leave my problem is either resolved or being resolved.

Jorden was our helper tonight. Hands down the fastest I’ve ever been able to walk-in and out of an AT&T store with a brand new phone set up & a smile on my face! THANK YOU 1000000x !

Great customer service. Just got another new phone here last Friday. All three of the guys working the counter at the time were friendly, knowledgeable, and helpful.

Went in and waited about 15-20 minutes for someone to acknowledge my existence.... nothing.... so I left and went to the Verizon store instead. I was in and out in about 2 minutes.

Went to the Festus store to change our plan and add a line. Jordan was super helpful and easy to work with. He made things quick and easy.

Highly recommend! The new manager is amazing! Will be my go to store for now on.

Jordan was very helpful for me and my family. He made our long visit much easier!

Very educated and helpful staff.

Jordan is the best rep to go to!!!!! She is phenomenal and a true expert. She is patient and just all around funny! Literally love her!

Jordan was amazing! She made the process smooth and painless. Thanks so much for your help!!

Sam helped me upgrade my phone today and was very knowledgeable and made the process easy and painless. Will definitely go back to see her for all my future needs!!

Always helpful and always having some kind of deal. Friendly staff. Clean store.

This was, hands down, the best att experience I have ever had! Jordan was fantastic! So friendly and really wanted to make sure I had the best experience!

Jordan was very And and helpful. Helped us with everything we needed and was very patient with us. I would go back and ask for Jordan if I ever need anything.

Great work by Nick. Added a veteran discount to my plan and saved me MONEY