Mr. Winterton did an excellent job not only informing me of my best choices but also how to affordably upgrade my phone. Thanks!

Very kind and patient salesperson. We appreciated his professionalism and knowledge. We feel lucky he was there to help us.

Here at 10:20am on a Tuesday and they were closed. But their door says they should be open.

Lewis was awesome! Overall great dude and wonderful customer service. He was very understanding and patient with my fiancé and getting her phone all set up.

Kelsey made me confident in her ability to help me from the minute I walked in the shop:) I enjoyed the fact that even if she didn’t know the answer to my question, she would find out quickly so I could continue on. This was especially helpful since I was changing carriers after 23 years, and had A LOT of questions:) She would go above and beyond to help me determine my best options and even called with suggestions I had not even considered. I would highly recommend anyone looking to upgrade, or change carriers to go see Kelsey and her wonderful staff over at the Verizon Store located near Kroger in the middle of Flower Mound! You won’t be sorry!!

Very knowledgeable. Great customer service.

Very helpful and provided multiple options for the best solution. They care about your needs!!!

Isaac was the first person I interacted with at this store and he was a great guy. Caleb helped me on 2 occasions and his service, demeanor, and personality are great. I recommend going to this Verizon reseller.

My visit to the Verizon store in Flower Mound was a plesant zurprise! All of the staf is so weloming and friendly (even if one was not helping me personally, theystill greeted with a smile, and a welome to Verizon. I have worked in customer service since I was a teen, but in recent history, have come to the belief that goodcustomer service is a lost art. But,from the monent I entered the building, the onsite crew worked to re-established my faith in humanity. Lewis, Scott, and Kalib were all so knowledgable, and helpfull. They were patient with me. Never condisending or focused on unrelated issues. I came in to upgrade to the S21plus. And although they were outof stock, they offered to have it ordered or even go to another branch, pick one up, and bring it back for me. Unheared of! You just dont see that kind of service anymore. They made me feel confident about something I believed might have been more than I could handle.nefore arriving These guys are Top notch. They have the rare ability to make you believe they Know their stuff!, while never making you feel stupid that you might not know yours. I would definately look forward to due business with them in the future, and tell all of my friends and family. If I owned my own business, I would try to fill it with seversal people just like them., and rull the world. hehe. WELL DONE!, and thank you for not allowing Vorizon to enter my personal boycott list of companies I dred to deal with(wich has become numerous in thee past 5 to 10 years. Thank you all again for making my experience so positive! Frank Grayson

I had such a great experience with Kelsey! She was friendly and knowledgeable and helped me walk out with an awesome new iPhone! I was so impressed with her customer service and ability to multi task while still giving each customer outstanding service. She is a true asset to the company and I will go back when it is time to upgrade my husbands phone! Thank you Kelsey!!!

Kelsey has great customer skills. She works fast and understands that people have busy lives. I upgrade every year and this was my best one yet. I will definitely be coming back to this location next year. Thanks again Kelsey!!

Kelsey was AWESOME! She listened to what I had, what I needed and what I wanted. She made buying a new phone super easy!

Kelsey was awesome. Stopped by to change carriers and she provided me with a option that I did not even consider which seemed to be the best option for my situation. Awesome customer service and staff.

Upgraded my phone today. Great service and support.

He was so nice and helpful made sure we had what we needed and help fix my account to save some money

I was pleasantly surprised at at Kelsey,s calm but exuberant attitude and helpfulness. She is a true gem of a person and an asset to your organization. So helpful. I will highly recommend this store.

Kelsey and Noel were awesome! Couldn’t have asked for better customer service.. very quick and efficient with everything that I requested. Verizon needs more people like these two working in their stores!

Kelsey was great! She made upgrading a new phone easy and was very friendly. Definitely would go back to this store.

Wonderful experience. Kelsey was patient, knowledgeable and very helpful. She stayed way past closing to ensure that our phones were up and running and was so professional and pleasant. Very much recommend this Verizon location!

Very pleasant and accommodating to work with. I was only buying a case for my phone but still received excellent service. Highly recommend this associate.

Great customer service and the new manager Isaac is the best!! I won’t go anywhere else

Your customer service representatives should all be like her she was great to care of my issues with my phone did more than the other Verizons Ive been into like one in Cedar Hill 1 in Burleson Texas

Usually always go to corporate store and there very helpful. Avoid and just go to corporate they’re more transparent had to go thru customer support to get everything fixed

Diego was absolutely fantastic with helping me set up a brand new phone plan. He was up front and honest about pricing and double checked with me to make sure I got exactly what I walked in there wanting without any salesperson vibe at all. I’d probably buy anything he sold me because he was just genuine and so relatable throughout the process. He was also patient when I didn’t know my old company’s account number for about 20 minutes of me awkwardly fumbling and calling family to get it confirmed to get off their plan. Then, when the phone wasn’t working at set up, he was polite to his own customer service reps. Before he called, he told me what he assumed the issue we were having would be but wanted to make sure I walked out happy, as both he and the person on the line worked together to find a solution. My phone actually had issues connecting to my other company’s network way back when I got it the first time a year ago with my other company, so I’m not surprised it was work to get it going at first too. Honestly, the over an hour and a half I spent with Diego getting ready to switch plans on my end and then making sure everything set up right was so comfortable that I get like I walked out leaving a new friend and I’d do it again in a heartbeat. I’m happy I switched, not only for the improved coverage, but for the fantastic in person customer experience. If my friends need to switch phone plans, I’d tell them to go to that exact store to get the same surprisingly relaxing experience I got.

I never received my trade in credit on my account.

Nice store. Karina was very helpful and knowledgeable. She did a fantastic job.

Great service! Easy and smooth transfer of my service to Verizon! Goodbye Tmobile!!!

Benyeal was very professional and explained everything during this last phone purchase. It’s nice when a representative lays everything out so well that no questions are needed. Great Service!

Purchased a $1,000 Samsung Galaxy s20 last night only to receive a rude awakening that I have to purchase an additional $10 tray the next morning (via Amazon) after the one that they provided in the store could not even fit an expandable microSD slot.Nice people, but if you actually want things done right. Please go elsewhere.

Kelsey was so personable and helpful. Such a fun easy experience because of her!

The team was great, very helpful and cooperative. I would recommend this place for phone and Sim purchase and Verizon related service.

I have been with Verizon for 18 years. Not all Verizon Wireless stores are equal... the Flower Mound store (specifically Shawn) stands out from the rest I have dealt with. The store closest to me obviously do not want to earn business; glad I found this store. Shawn went to great lengths to help me select, order and then activate my new phone. He graciously stayed almost an hour past closing to work out technical issues with my new phone setup—remained patient and gracious even when it became apparent I caused the issue. Shawn has earned my future business.

They are supposed to be open at 10:00 am. But it is 10:10 and they are still closed.You can not find their schedule anywhere else. And the website still says it opens at 10:00 am. I find this disrespectful to others peoples time.

Service was fast and Isaac was extremely helpful and knowledgeable.

Karina was very knowledgeable and quick and easy to work with. Highly recommend this store!

Thank you Ron, Austin and VJ for making what is usually a torturous experience pleasant and successful!!! Yes, you always have to put the time in to get new phones or transfer service, but all three of these gentlemen went way above and beyond in helping us get our four phones switched over, taking the pain completely out of the experience. Kudos to all three for their customer service, expertise and people skills! Job well done and we are forever fans!

I wanted to switch carriers, trade in a phone. The customer rep really helped me. He was able to switch me over, was patient with me getting all the information he needed. And his follow up with how my experience was and any questions or concerns I had was awesome. So far so good with my new carrier, saving alot more $$$ and plan on adding more lines to my plan.

Shaun was absolutely world class. From start to finish. Completely changed how I think about Verizon.

BEST CUSTOMER SERVICE EVER!! The manager Pedro and the associate Ivy were very nice and were easy to talk to. They were both very knowledgeable and helped me with exactly what I needed! No issues or complaints from me they were great ! Plus she was gorgeous so whats not to like!

Wow, wow, wow!!! I never like going to the phone stores, but this was so much fun! Pedro and Ivy are the best!!! Pedro was so patient, and so helping! It took us 4 hours to get my phone downloaded and set up, because I am old and did not back my phone up for several years. Pedro walked me through everything and was so kind. This is the best phone store in the metroplex! I was so impressed how they dealt with other customers and how good they were at their jobs! I hope Verizon realizes the gold they have in Pedro! Thanks so much!

10/10 the best customer service I’ve ever had. Being so extra and asking a ridiculous amount of questions Pedro was there and patient with me. He Helped me pick out the best phone for me and I felt all at home while doing it. Version is by far the best carrier out there and I couldn’t be more please. If you’re in the market for a new phone go see this man Pedro at Verizon wireless flower mound! You will not be disappointed!

I actually went to the Highland Village store first and the guy there was pretty curt and totally unhelpful. He told me that the phone I had purchased from a 3rd party was not going to work and he gave me some excuse that it wasnt compatible with Verizon. So I came to this location to see if they had any idea of how to fix it since I wasnt convinced. Pedro worked with me to get the phone up and running in short order, he was easy to talk with and work with and took his time to get me setup. Highly recommend!

This store has fantastic customer service. Pedro was friendly, helpful and knowledgeable. I came in with a broken phone, and he took the time to thoroughly go through all my options for getting a new/replacement, and which option would be most cost effective. People with broken phones don’t always have the best attitude at first (I didn’t), but Pedro assisted me with a smile on his face despite that. Thanks for all of your help!

Pedro did an amazing job. Very knowledgeable and friendly. Every other store always wants to sell me a phone but Pedro took the time to fix the issue with my phone. When I upgrade I will make sure to come see him.

I purchased my Iphone10r at this store 8 months ago but when I went into this store recently to ask questions about my phone turning off arbitrarily the two young men couldn’t help me and when I went back a second time the second young man constantly looked down at another phone and purposely avoided helping me. He said I needed to talk to Verizon online, he dialed *61 on my phone and handed me the phone. I had no idea what to do and he was annoyed that he had to help me. NO CUSTOMER SERVICE.

The best customer service Ive received from all my years being part of Verizon. Pedro took the time to teach me about my phone and transferred all my stuff. Wonderful experience!

Fast, Friendly, knowledgeable. Best experience ever had at Verizon store!

As I’m still learning my new iPhone X functionality, I have run into a few problems.I walked into the Verizon store in Flower Mound and was happily greeted by Pedro.Pedro was friendly, knowledgeable, and provided exemplary service.Pedro jumped on the apple help site online and reaffirmed the changes he made.Pedro also asked me if I was happy with other settings on my phone and patiently trained me to fix the issues myself in the future.I was out of the store in 10 minutes!I highly recommend Verizon and this store...awesome service by Pedro!

Shawn was knowledgeable and willing to help in any way that he could. Extremely friendly and professional.

Customer service was spectacular. My wife wanted the LG G4 so I called a few locations and this location had the phone we wanted, so we decided to check it out for the first time. Justin was our representative and he did an amazing job. We have felt bullied in the past at some of these big time Verizon stores. However, Justin was personable and really took care of us. We got my wifes new phone, and thanks to Justin, we also ended up getting some AWESOME accessories based on his recommendations. If youre looking for the great products and services by Verizon, but the feel of a small business with relatable customer service, Id highly recommend checking out this Verizon location.Due to spectacular customer service and a great deal. Well definitely be coming back.

Diego was very helpful and thorough! He helped us save money and upgrade our devices.

This is the 2nd time I have come to this store desperately looking for help. Happily, I met Roberto Vargas who kindly and expertly solved my iPhone issues. I am so glad to continuously find technology experts who are able to both fix and educate me to be a better iPhone user! Great Verizon store!

Great store got a phone here and service was very nice and patient.

Pedro was nice and friendly. He answered all my questions and was able to set up my email. Great help!

I recently bought a new Samsung Note 9 at this store and was assisted by Travis, who was extremely helpful and professional. Just after I bought the phone, I traveled to Africa where I went on safaris. My glass was cracked in several places. So I went back to the store and spoke to Pedro. He immediately replaced my glass at no charge and helped me update my case. In both instances, I received outstanding customer service. I will definitely refer my friends to this store.

So friendly there! They were willing to go the extra step to help me with my new order on the iPhone 6plus! They have someone looking out for my best interest by asking what is important to me and not to just sell every product under the sun!Thats the way your suppose to sell, by understanding my needs!I love the fact of the location very conveniently by my bank, able to do some grocery shopping right next to it as well!

Pedro was absolutely amazing and helped my family/myself separate our phone plans at an incredible price and swiftly! Very remarkable, dedicated service and truly knowledgeable expert in this field. Will be back in the future for any Verizon needs! Thanks Pedro!

Ronald and Pedro are great. They both helped my set up my new phone. I will be coming back to get my car protection from these guys.

Great experience! Eduardo (Ed) was very helpful and thorough in explaining all our options. The process of buying new phones and switching service provider were smooth and easy with Eds help!

Ron is the man. Came in and bought a couple of phones from this place and got the full treatment, set up for phones, took the time to show me how to use our devices, my billing and he went above and beyond as to set up an email account for me to use for Verizon. Recommend him highly!

Justin was amazing! He was extremely knowledgeable and took all the time we needed to understand the plans and upgrades. He took time to put on our protective glass and patiently swapped out cases until we were happy with our selections. Great store and excellent customer service. Highly recommend this store!

Pedro was awesome. He gave the best customer service experience I have had. Thanks Pedro

All I can say is WOW! I was in the other day because I had an issue with my phone and the gentleman who helped me guided me through every step and tell me what the issue was. I was so happy he helped me I even bought a case because Im a clumsy one and almost dropped my phone while handing it to the gentleman. I think his name was Faras? Great customer service, even from everyone who helped me! I will definitely be going back to that this store every time I need anything! Definitely going to tell my friends to go here. Thank you everyone

Be aware this is NOT Verizon direct store. This is R Wireless, a 3rd party retailer authorized by Verizon. There was this trainee greeted me. All I need was a replacement SIM card, the guy tried to play both of my phones, open my stuff without permission. Icing on the cake, they want $10 for a sim card of post-paid plan. Never in my life was I charged for this by Verizon or other carriers. Manager was playing his phone all the time. Sketchy, try go to a direct Verizon store if you can.

I was in the facility last night. I had problems with my other carrier of 14 years! Destiny and Oscar both helped us tremendously. They were very patient and took the time to go over every detail with me. I have the utmost respect for them and this store. I finally found a team that cares!!!I will recommend them to everyone I know.Thank you, Michael Y.

Pedro and Ronald are awesome. They did a great job solving my issue. These guys deserve a raise and a vacation!

Exceptional customer service!!! Very friendly, and most knowledgeable. Pedro Jacobo is the Store Manager, he took his time with us,and was so helpful. We will always take our business to this store!!!

Excellent customer service! Pedro needs to be cloned! Friendly, patient, knowledgeable and its because of the service he provided that I switched to Verizon. Thanks!!

Fantastic service. Pedro at the Crosstimbers and Long Prairie store was very helpful. Good service and very professional

We cant say enough wonderful things about employee Destiny Brannan, a Solutions Manager at this location. She has worked relentlessly to help us with everything from changing our complete business plan, to setting up new phones, etc. Shes been very patient and forthcoming with information over the past few weeks. Without her assistance, we would be overpaying and not aware of helpful features. In our opinion, its not often you receive such outstanding customer service. Thank you Destiny!

Destiny did an amazing job of getting me in and out today! I will definitely be coming back for All my cellular needs. Great Service!

Came in with an issue on my phone, both Pedro and Eduardo helped me out fixing the issue. Great staff. Definitely recommend this store.

I went to this store today after my old phone stopped working and Tiffany and Destiny were very nice and helpful. They got me out of there with a new phone without breaking the bank. They even threw in free case and screen protector too!

These guys were just helpful. As they worked out my problems I saw other customers come and go all treated well. Some people purchased items some just got advice. All got prompt helpful service.

Roberto was awesome. He was very informative and helpful. He took time to answer all of our questions and setting up the new phone.

Ronald was awesome helped me like no other with my phone, highly recommend him!

Great guys working there, really know what they are doing, sure were very knowledgeable.

I got a call from this store about possibly lowering my bill. I stopped by and the staff(Myles, Zach and Pedro) did a bill analysis and managed to find me some savings. I will be returning here to upgrade our phones. Great help and friendly staff.

Pedro and Miles were great to work with today! We were there for over an hour setting up our new phones and they walked us through everything. Very knowledgeable and friendly

My experience in this store was amazing to say the least. From the outstanding organization to the knowledgeable employees, everything there made me feel like the employees really cared about my satisfaction. If youre looking for a Verizon store in the area I highly recommend this one.

Very helpful and friendly service. I recommend Pedro as he was able to suggest and apply cost saving plan options to my account setup.

DESTINY was so great with helping me. I had never done this and she was so knowledgeable and patient. I am glad she was here to help today. Everyone was professional kind and cheerful. Thank you

Destiny has been so helpful with everything that I need. She has made sure that my family and myself are taken care of. If this would let me do more than five stars I would! She is amazing!!!!!

I came in needing help with my hotspot, Pedro set me up with new jetpack and also saved me money in the process! The whole thing was fast and easy. Come see him.

Pedro is EXCELLENT!!! Fixed my issue very fast, great customer service also! I’m making this my store for all future purchases/service!

The manager syed was incredibly helpful. He is very knowledgeable and informative. By far my greatest phone buying/service switching experience of all time. I will be recommending to everyone I know

Awesome store!!! Ally and Derrick are incredible with their personal service to customers. They go out of their way to help. In fact my Samsung Galaxy S7 was defective and they made the exchange seamless. Way better ten the Highland Village store.

I had a unique situation adding lines to my account and Destiny went above and beyond to help me make sure all was setup accurately. Friendliest team and service I have had in the years I’ve been a celll phone customer around the country. This is my new go-to cell biz location. Thanks Destiny!

Ron was great! Help me set up my phone fast and easy.

We had a great experience here. Ron was awesome! Best Verizon location!

Syed was awesome! He stayed with me after store hours to make sure all of my questions were answered and to ensure I left with a device I was comfortable with. Kudos to him for the stellar customer service. I will visit this location for any future mobile needs.

Failed to know about and disclose the fine print on porting promotion. You may be told multiple things while in the store. The final answer, after you decide to purchase, may be you have to agree to buy the more expensive data plan to get the $200 mastercard (at an extra cost of many hundreds of dollars per year).Uses the phrase thats included to mean, the charging pad and screen-protector charge is included in the add-on the salesperson assumes you are buying, but you may not realize until you ask to see invoice.

Pedro did a great job. Im very appreciative . Talked me into a new system which I should have done a long time ago. Thanks Pedro.

I walked in with a question and the manager Jacob provided fast and friendly service. The best part is I didnt have to take a number or wait long for an answer.

I’ve used this store for the past 3 phone purchases as well as issues with phones. Staff is knowledgeable and courteous. Pedro is fantastic!

Awesome help from the staff. Came in thinking I had to replace my phone, nope. A simple five minute fix did the trick. Thank you Pedro.

Destiny was so helpful with my phone upgrade today. She even showed me how to use the phone and even set up the hum in my car. If you are needing someone to really take care of you she is the one to go too! Thank you

I came to this location to see what my options were as far as switching from another carrier. The sales person was aware that I would have to pay my old provider $300 in order to change phones. I was told that my activation fees should be waived he was just waiting from the manager for approval. I have made multiple follow up calls over the last three months and I was told that the credit should show on a future bill. Not only was I charged an activation for the phone but the free tablet as well. It has been three months and I have still not received a call back from this store or a credit. Go somewhere else for new service.

I came in with an issue on my iPhone and the manager helped me out. He was really knowledgeable. Definitely will come back for an upgrade soon.

This location is the greatest! Everyone is so friendly and helpful and Destiny totally went out of her way to help me get everything set up. This lady deserves 6 stars!