I was having one of those awful, on-the-phone-with-tech-support-all-day type of days today. Derek at AT&T totally turned my day around!! Not only was he able to help me fix my phone issues, he helped me get a new phone I’ve been wanting for a while and was so kind and helpful and informative. He was patient and answered all my questions, and helped me navigate all the phone plan and purchasing hurdles. I really appreciated feeling like i was making an informed purchase. It was truly a pleasure and really turned my day into a good one. Thanks for all the help!!!

I have a feeling that this is a place that really provides great service to customers. In particular, Alex treated clients business with sincerity and in earnest as if he was doing his own. Very impressive and a wonderful experience.

Very impressed with the outstanding customer service I received at this store. Consultant Jorge Ibarra was courteous, professional and knowledgeable of all current deals and phones. I really appreciated his calm demeanor and expert advice.

Great experience at the store in Highland Village! Dereck was super helpful with all of my devices! I dropped my phone in the lake and he helped through finding the best option to replace my device!! Super Helpful!

Hector - was great. Fantastic customer service. Certainly a great experience. Thank you Hector.

Anu was fantastic to deal with- again. He is very knowledgeable and patiently explains what options are available. Always a pleasure working with him.

Good service was in and out quick on a Wednesday morning. No up selling just got me a phone and sent me packing.

Hector was extremely patient and knowledgeable concerning transferring my data from one phone to the next. He was very pleasant to work with and I felt I was the only customer

My experience at the Flower Mound, TX store was amazing. I’m a long time AT&T client and was surprised at how great the people are. My associate was Rena H., she was so personable and gave the the info needed to make a confident and informed decision. Also the store manager Romeo, was so helpful, he actually helped save me money while increasing the speeds and services I could take advantage of with AT&T!!! THANK YOU so much!!!

Love this location. They are super patient and happy to help.

My experience at the AT&T Texas store was totally pleasant and the level of professionalism from the staff was phenomenal! The sales expert Derek Elrod made my shopping experience amazing, he was well knowledgeable of the products and super helpful!The leadership team was very supportive of the staff.Great experience!!!!

My husband and I went into the store to get him setup on my account and upgrade our phones. We had to check in and wait about 10-15 mins outside of the store while other customers were being served due to COVID. Once we were inside, Casey was our associate. If you get a chance to work with him, he will make your experience amazing! He was extremely knowledgeable about the products, helped with adding a new line with phone number transfer, and even informed us about the AT&T TV availability. We felt like the whole transaction was seamless and extremely productive with him even saving us some money. Highly recommend 👌

I have a feeling that this place really provides great service to customers. In particular, Alex treated clients business with sincerity and in earnest as if he was doing his own. Very impressive, and it was a wonderful experience.

Great service, great customer care.

Derek is wonderful! He is so patient and was willing to help us with our new phone. Best customer service always at this store. Keep him...

Derek’s expansive knowledge of products, and professionalism, provided me with excellent service!. Thank you for hiring him at this location.

This is the first AT&T experience that I can remember that wasn’t horrible! Casey greeted us at the door and took such good care of us. He told us the pros and cons to help us make our decisions. He was knowledgeable and didn’t try to pressure us into buying something. We got exactly what we came in for plus more. Casey was fast and super efficient. He wasn’t bothered by our questions and checked into discounts for us. I would definitely go back to this store and in fact when I do I will be asking for Casey!

We came in with several questions regarding getting a phone upgrade for our son as a Christmas surprise. Luke was so helpful and funny! He made the entire process painless!! I ended up upgrading my phone too while we were there. We are going to have a very happy kiddo on Christmas morning!!

Attentive, professional and resolved our issue.

The staff.was very nice and friendly and was a great experience, Clarence and Casey Jackson did a great job and hopefully the service is great for years to come, new service after many years at another carrier. They did a great job..

Today my husband and I came into the AT&T store for new phones. Clarence Bourgeois assisted us with selecting the right phones and then he setup both phones for us. He was very knowledgeable, professional and we enjoyed working with him very much. He made our new phone purchase painless and flawless!! Thank you for having such a great employee in Clarence !

Upon taking our first steps into the ATT store, we were greeted by Luke, who was most pleasant and most helpful! He was patient and thorough with both my mom and I as we pursued our new phones. As we all know, these processes can take a long time, Luke however, was sharp, quick, and we passed the time laughing. Thank you Luke for all your help and expertise! :-)

Just want to brag on the AT&T store in Flower Mound and their excellent customer service which is so appreciate during this time. I was not able to receive or place phone calls. I went in Sunday morning and although there was a line, I was greeted quickly and by a friendly representative. The representative that helped me was very attentive to my needs and she was able to resolve several issues.

Alex is Great! We appreciate all he did for us!

Clarence was incredibly helpful and made transition from Verizon to AT&T super smooth and frustration free. He answered all of our questions with knowledge and in a way that we could easily understand. Definitely already happy with AT&T. If the rest of the company is run with employees like Clarence, then I think I will have a great relationship with this provider.

Wolf has an awesome personality, knows his stuff, and helped me immediately! Always enjoy coming to this location!

The man I spoke with, Anu, was very polite and professional. They didnt have the phone I needed but it was still a good experience. Keep up the good work guys!

The service is extremely slow at the store. A transaction takes a long time and frequently have to wait in line for a long time for help.

After talking to 7 different people with AT&T over the phone and not getting any help with my issue, I came to this store and Luke did a stellar job. I was ready to drop AT&T altogether, but thanks to his help I will remain a satisfied customer.

Very disappointed in the service. Ordered 2 new iPhone 12 Pros and they activated both phones in the store even though I indicated my husband could not be without service on his current phone and that he was out of town. Long story short, nothing but excuses and deferring/denying responsibility and really sarcastic attitudes from the rep and the manager. The solution was my husband had to be without service until the stores opened the next day and he could get a replacement SIM card which they happily charged him for. Will never shop this location again and will be requesting a refund of the SIM card price.

Avoid this place, make you wait forever and super rude with customers. I observed multiple customers leave. Visited AT&T store in Bartonville and got treated right.

Anu was extremely helpful and very informative. I appreciated the time he spent with me explaining options and directed me in the right direction.

Deal with Casey he will take good care of you

Luke was awesome! Quick and smooth service.

This store has taken care of 3 generations in our family for many, many years, and we have always had five star service. Today, however, Clarence Bourgeois went above and beyond and gave us 10-star service. It was a complicated issue that required technical knowledge beyond our ability for our elderly parents at home. Clarence patiently worked through it for us, even while taking care of other customers. Impressive and very cordial. Thank you!

Luke was awesome and really helpful! Highly recommend him for great customer service!!!

Very good service and very knowledgeable.

In the Flower Mound ATT store this Sunday early afternoon and wanted to give Casey a shoutout, props! for his assistance today. He helped me get into new, updated plan to lower my monthly bill by $200 and also applied my United States Marine Corps veterans discount to the account on top of that! He also patiently took my questions regarding other lines on my account that could be deactivated now that they are paid off if I choose to and also information on upgrades coming up in the near future for other devices. Love his professionalism and his attitude. Give that man a raise!

Jorge was amazing and helpful!

Luke was personable and incredibly knowledgeable. Never once did we feel we werent getting good info. He worked hard to get us the best deal. Luke really went above and beyond in all his duties. He was top notch and deserves a raise!

Employees are rude & lazy. 3 are standing around doing nothing while 2 are actually helping customers.The blonde has a pretentious attitude that I don’t appreciate as a paying customer spending $1300 on a new phone.Had Tom switch over my service with zero knowledge on what to do, so now I get to go to Verizon store to get a code & come back to att store.Just 4 hours of my time, they don’t care. They get paid to do that & I don’t.Wish I could leave zero stars. They do not even have the phone in stock I am looking for. What a waste of time.Avoid this location.

I have been with AT&T for about 15+ years. Ive been to this location twice now and it was the best experience Ive ever had in store.

Luke is an outstanding employee. He went above and beyond in helping me with all of my issues. Thank you so much!

Casey was very knowledgeable & helped my daughter & I with all of our questions & our whole experience was probably the best we have ever had at an AT&T store.

As for the customer service, cleanliness, courtesy of the sales rep and other associates, that was great. Navigation through all the functions of setting up a phone that has been on back order and no real answer on how and why, plus having to go back to the store to return the old one, this is a complete failure by att and not the store.

I was told the wait would be a one hour wait, when it actually took three and a half hours. The “manager” was rude and never apologized for the wait when I brought it up. However, the AT&T agent that helped me was very nice and did a good job. I believe his name was Anu.

We were told the wait was 20 minutes and even after 90+ minutes we were not serviced. It was a cold rainy day & after multiple enquiries we were told that online appointments take precedence. I asked the manager why weren’t we given an appt when we walked in and we were told that they did not have any appts. The person who talked to us was rude. We came in to buy 4 iPhone pro max for our family. Have been ATT customers for 10+ years. Not any more. We are switching to a provider who knows what customer service is....

A great representative AT&T help me today at The Flower Mound store 100 North 2499 Highway here in Flower Mound Texas. My second time in without purchasing anything carson had to transfer information from one phone to another with multiple problem spending more than a couple hours of his valuable time. As I explained to the manager my family has always done business with AT&T shop sometimes and other location but always came back because of the services rendered at this particular store. My daughter is fixing to buy a new iPhone and she will not buy it from anyone else other than Carson at this particular AT&T store. Time spent with customers in a given manner is rewarded even today thank you very much for recognizing this individual great performance thank you Vincent votolato

Clarence was very professional & prompt. His customer service was amazing. I’ll definitely return

Just got the best customer service with Johnny! Super friendly, knowledgeable and extra helpful. The staff at this location has always left me satisfied!

Go see Casey at AT&T. He is so knowledgeable and efficient. Dreaded buying and transferring data from old to new phone. The process was easy and he was such a delight to work with.

After 3 days of working with tech support over the phone they were unable to fix the dual sim feature on the iPhone 11 btw they hung up in me multiple times.I went to the store - Luke, agent at the store, was AWESOME, he was able to resolve the issues which the tech support team have up on.

Luke was great! Super helpful, even though it was very late in the evening.

Received easy fast and friendly service in a clean store. Couldn’t ask for more. Luis was super helpful and kind!

Horrible customer service experience.

Lismarie was amazing at resolving a difficult situation with a claim. She went above and beyond! Thank you sooo much!!

Casey was very helpful. He set up my new phone and answered all my questions!Great employee!Thank you.

Johnny Le was amazing. super satisfied with his service! Highly recommended’

Whatever you do, do not try to have Tneshela Boyd as your sales rep. Unfriendly, unprepared, and most definitely not an expert. I went to return the Note 7 due to the safety recall. She literally goes to the AT&T employee website instructions on how to return a Note 7, reading while I was waiting in front of her. I waited for about ten minutes. Then she excuses herself to the back room so she can try to read some more. She comes out, and says that they only allow exchanges. Not returns. Even worse, when I try to explain and show that returns are accepted, she just stares back and smiles, nodding her head and giving this nasty sarcastic attitude. I just left and went to the AT&T store in Lewisville, where Chris promptly returned the Note 7 for me with no issues. Never going to try to have my business with her gain.

Casey was extremely knowledgeable about the products and answered all of my questions! He made upgrading my phone very easy! Very satisfied!

Luke was great! Very helpful about my options... and also a great guy!

We went into store at Flower Mound and were met by Luke, who was incredibly helpful with our requests and went above and beyond, when we ran into technical difficulties. He has the patience of a saint, and was available via phone with technical help the best day

Most EXCELLENT SERVICE! I’ve been an ATT customer for 20 years and Luke has been the BEST REPRESENTATIVE EVER!! Extremely helpful and patient with my questions, OUTSTANDING experience!!! Thanks Luke

Luke was so patient and extremely helpful! Getting a new phone and setting up a new account proved a lot harder than I thought but he was very kind and helpful through the entire process! Great caliber of employee!!

Excellent service. Luke walked me through all my options for porting my number and suggested the best equipment. I am very satisfied with the experience.

I came in to AT&T to upgrade my iPhone 8 Plus for the new IPhone 11 Max pro and I had Derek helping me! He was kind and patient and answered all of my questions that I had! He also showed me how to use the new phone and all of the features! I love this AT&T and will continue to come here when it’s time to upgrade my devices!

Employee was responding with smart answersHow can I back up a empty phone bro?!Kept calling me broVery unprofessionalMost of all, did not help me accomplish what I needed.Now Im stuck with a brand new phone with nothing on it.The guy wanted to get me in and get me out.Ive been thinking of switching to Verizon for awhile now...this is really helping me with that decision

Luke was very helpful! It was a great and seamless experience

Luke was really nice and seemed very knowledgable. He made the process of upgrading easy and fast. 5 stars

Prompt attention as soon as I walked in. Masks in place, and not crowded so safe environment.

Lismarie was terrific. Extremely knowledgeable about the AT&T products!

Derek was absolutely wonderful...very kind and patient with me a 78 yr old lady.He explained so I could understand and answered all my questions. He’s a keeper!Awesome young man!

Luke was very helpful and patient with looking at our bill to do an upgrade. He was very personable and easy to work with. I definitely recommend talking to him!

Luke was excellent in assisting me in getting the iPhone 11 Pro. He made the experience seamless and as quick as possible. He went above and beyond to get my phone and accessories. He even stayed after hours during the Super Bowl to help me. Thank you for the excellent service!

We were immediately greeted and sat down with Luke. He answered all of our questions and helped us find the best deal! He dealt with our many questions and comments and was the best worker we had! We laughed a lot and loved our experience at AT&T

Derek Elrod worked tirelessly setting up two new phone lines for our birthday boys and upgrades to Mom and Dad’s phones. The entire team was welcoming and we had a very positive experience! Derek worked out a great deal for us and we were very pleased with the customer service!

Luke Merkel was very efficient, prompt, and professional. He helped us switch my wife’s Galaxy S8 to her new Christmas present Google Pixel 4. We appreciate his effort and him working on Christmas Eve.

Par for the course for ATT. Went into the store to have one ATT line transfered into my ATT account. The rep was unsuccessful after 30 min of trying...he then gave me the classic just call 611 to have them do it. I call 611 and guess what....they cant do it either. Makes you wonder why they have so many damn employees.

Luke helped get my 83 ur old father in law all set up on a new iPhone. He was patient, kind and very helpful!

Clean and everyone is really helpful. Only go here when need ATT help

Luke was an BIG angel for me!! Att should be sooo proud to have him!!! THANK YOU

Wonderful experience!

Love the wolf, great customer service

We came in and Luke was very helpful. He was patient with our multiple concerns and went the extra mile to help us leave with all our questions answered. Very clean facility and all agents were helpful and polite.

Really pleased with our experience today! Casey is very professional, patient and knowledgeable. Appreciate all the assistance!

Luke was great to work with! He walked us through our current plan and what we could do to lower our cost! We upgraded our phone and got a new watch! Thanks for all of your help Luke!

Luke was amazing! He spent so much time explaining plans and upgrade options. Very pleased!Ask for Luke he is great!!

Clarence was extremely helpful today. He presented me with additional plan options which could save me money. I appreciate his professionalism and honesty.

Luke Merkel did a superior job.

Excellent help from Johnny Lee-I have been to several AT&T stores who were unable to solve the problems I was having activating my new phone. Johnny took the time and was honest about answering questions. Highly recommend him if he is available

Horrible experience with “curb side service”!Only needed to purchase a phone case and screen protector.Signed inWas told only 2 cars ahead of me.After an hour of waiting and noticing multiple other cars of people walking up and directly into the store, I decided to approach an employee.Was told I must have been skipped or taken off the list.Then told that I would be added to the list again.I had to argue to be next after an hour of waiting vs being added back to the list.

Luke was super helpful and friendly! There were a few blips with our setup and he was extremely patient in troubleshooting and making sure everything was working before we left.

Excellent derive recd from Angelica Nunez this morning! She quickly and efficiently corrected a problem I had with “No Service” for almost a full day!Great Team Member!

Clarence was just professional, very friendly, knowledgeable., and pleasant to work with. I would recommend my friends to come to him with their phone problems.Awesome customer service, he was the best!

Luke was extremely kind and helpful. Would request him every time! Helped switch my phone sim and replaced my cover. Something I was dreading was a pleasant experience.

Anu was extremely helpful and patient in helping me resolve a billing issue. He persisted until the issue was fixed. He is very professional and is the only reason I did not transfer service to a different provider.

It was our first time coming here, and we needed some help with some tech. Alex, was very helpful and nice. He fixed our problems easily and with such a positive and welcoming attitude. Definitely recommend this location and coming back.

Big shout out to Luke for helping us! Thanks for your consultation and positive attitude despite how busy it was! Thank you Sir!

Luke was extremely helpful and had excellent customer service

Luke was very professional and informative. He was great to work with in our new purchases! Well done!