After waiting for over an hour, with one person in front of me and 3 workers, I was finally seen. All I wanted was a watch band for my existing watch. She measured my wrist and sent in the watch to be repaired. I figured I may have to wait a couple weeks being that it was only a watch band (that I paid $99 for). After 2 months, I received the watch and the band wouldnt even fit a child, let alone me. So I went to the Marion store to drop it off as instructed and the lady there was very rude and didnt even want to give me a receipt. After 2 more weeks I contacted this store again and they said it was sent back in. I am now sitting at 3 months with no watch that only needed a band. I will never ever go to a Kay Jewelers for the rest of my life. Me and my fiance will be going else where for our rings. It was a horrible horrible experience

Had the best experience! Amy was very friendly and displayed excellent customer service!

Just bought a watch a week ago quit working already 🙃😒

Let me tell you what it is a great group of people working in that store that is the only place I will spend jewelry money ever again I think

I was very disappointed with this Kays location. We had been shopping for a ring for my fiance. We found one we liked at the Kays out north and we were told they could give us 15% off, but wanted to shop around a little bit.After going to other places and not finding anything else he liked just as much he went to this Kays by our house to see if they had the same ring. He went in and met with Amy and she put the ring aside for us. She told him she would only give him 10% off. So I came in after work to purchase it.When I was ready to check out another clerk was helping us, since Amy was assisting other customers. I asked her what type of price she could get us since the Kays out North offered 15% off. She said she would check the computer.As I was looking for something in my purse, unknowingly, Amy left the customers she was helping and snuck over to the clerk helping me across the room and started whispering things to her. As I looked up she stopped and pretended to talk about something random.Amy then walked away to resume helping the customers she left by themselves, so she could come and whisper to the clerk helping me. The clerk then pretended to press buttons and said 10% off is what we can do. So I asked if that is what Amy was whispering to her about and she said yes. I was incredibly uncomfortable and appalled that someone would be so sneaky to avoid matching the discount at the same store across town.I found it unprofessional and embarrassing for her to do this, all to avoid giving me 5 extra percent off. Which was the difference of $18.I will never return after having someone act so unprofessional to save $18 and lose a customer.

Mike and Chelsy were extremely patient and helpful with finding my records. The items were purchased before the system was computerized, and they searched in the computer for the records, and managed to piece everything together so I no longer need to present the original paperwork for the checkups.

Absolutely love this place i have never had an bad experience here. Great staff and jewelry

Words can’t even do it justice. This was a weird experience. I want to be nice but I’m so mad and frustrated. I’m pretty sure amy was intoxicated or something. Slurring words, mumbling etc. It was just weird. We were kept in the store for 55 minutes (still counting). ALL WE WERE DOING WAS DROPPING A RING OFF FOR CLEANING. Kept getting told 5 mins, 5 mins, 5 mins. It got to the point to where I had to ask how much longer. We weren’t even shopping! So frustrated!!

Above and beyond customer service

I could not have asked for a Better Jeweler.

Very helpful staff