Nice people but need to be more open about the cost of going through them when switching over from another company. In store fees are high. Guess I should have done better research. Talk about buyers remorse. Paid almost $130 in store then get home and set up the Verizon on app and see my first bill is over $300. All I did is bring my own phones and ported the numbers over. Wish I could reverse it all and go back. Now I remember why I left Verizon 20 years ago

Both Ryan and James were both so helpful. They helped us find a better deal and a lower price than what we we’re currently paying. Thank you so much.

Great experience. Ms. Rose help me with finding a new phone. Shes well versed about cell phones. Good job!

Ryan was very helpful in finding the phone I wanted. Not only did he show expertise in what he was saying, but took the time to show me the best plan for my family. I will be happy to tell all my friends about this location and their helpful reps.

Ryan was very helpful and patient when it came to setting up a new device for my daughters. He did everything in his power to get her new device retired from her old phone. He also broke everything down for us in a way that we understood what exactly he was doing as far as the bill and payments went. He definitely deserves a 10/10 rating

I was in town due to a family emergency and when I arrived at the airport I dropped and shattered my phone. I was already devastated from the aforementioned event and this just about sent me over the edge.I visited this Verizon store and was helped by Ryan Ellisor. He was the most patient and helpful person I’ve ever had the pleasure of working with.Ryan made the process of getting a new phone so simple. He took the time to explain everything and even stayed after closing hours to call and ensure I would keep my same phone number. Not once did he seem agitated or impatient.Props to Verizon for hiring such a kind human.

Ask for Ryan he was great!!! Helped me get a good deal on a phone and got me a better plan at a LOWER PRICE! Ask for Ryan, he gave me a complete breakdown of my new bill and what I was paying for when purchasing my new iPhone 12 Pro Max!

Bought a new phone at a different location five days ago and then today it stopped working. Came to this store since it was closer, as I got the the manager was leaving but once he heard I was having issues he stayed to help figure out my problem. They then proceeded to fix my phone for me with no charge. Great customer service. Wish I would have purchased my phone here instead of the corporate store I went to.

Jason Surovik did an excellent job on my new apple watch. He is great to work with !

Ryan is great! Super patient! Got me a S21 Ultra and transferred all my stuff and got my bill cheaper somehow?!

Wife was having issues with a new phone and sim card...these guys really went the extra mile in making sure she got the issue fixed. Great service all around, highly recommended!

Dont use this location. It says Verizon, they have the Verizon logo, but its what they call an indirect store. They cant help and offer you the same customer service like a Corporate Verizon store can. The sales associate Jordan was no help, which I guess it wasnt his fault since hes not a real Verizon associate. They will take your money, but again ... cant offer you the Verizon Customer experience you deserve. This is coming from a someone whos been a Verizon Wireless customer for over 10 years.

Ryan is a great sales rep and is very patient. He went to grab a phone for me the night before and had it here for me in the morning. Value this man, he’s a good one. Ask for Ryan, he will help you with anything.

AWESOME SERVICE. All questions were answered!Very knowledgeable about the Products and what they offer.Immediate attention was given to usTook the time to explain all of our questions and showed us how to work our phones.In the past my husband and I have traveled across the US and I must say the Service given by Terrance and Jordan exceeded over and above what we received anywhere else.Awesome Customer Service!Hooray for Saginaw!!!

I first visited this Verizon location back in January because I had bought a new phone and wanted Verizon as my provider. Jordan helped me get my phone activated and was very thorough, polite, friendly and professional. Now I personally ask for him whenever I need assistance. Jordan is definitely am asset to Verizon and I would absolutely recommend his services at this particular store.

I would not recommend anyone to shop here. Terrance was helpful and friendly and even helped me save some money on my data plan but the store prices and policies are ridiculous. After returning my purchase of a phone (which never left the store) and a tablet (that never would have been opened if they hadnt done it themselves) I still ended up paying them nearly $200 in restocking fees, non-refundable device activation fees (which they didnt mention), and other store fees. Shop online or in a Verizon corporate store.

Terrance was amazing and very patient with me and my dad! he was very funny as well! He answered any questions we had and explained everything in great detail!

Ryan was awesome and helped me out tremendously with the purchase of a phone for my husbands birthday!!

I was having issues with my new iPhone getting on my existing plan. My saving grace was Jordan who helped me get my cellular service changed over after some error happened with the activation. Even better I was the only customer in the store Jordan and his manager were friendly and very communicative about how to address the issue. Y’all need to stop in at this local branch of Verizon for the attention and service you deserve

Terrance worked very hard to get me the best plan and deal for my needs. He was very professional and efficient. He was also very personable which made making my selections process easier.Great customer service that I fully appreciate coming from the service industry myself.Great job Terrance.

Stephen and Matthew were great helping me and my wife out

Jordan was extremely helpful and answered all of my questions. I was amazed that he took his time to explain everything in detail and assist well after store hours. Jordan went above and beyond. Highly recommend going to this location.

Great store, and highly recommend the service. Haven’t been more pleased, and I work in the oilfield where service usually is non-existent. Terrance was our sales associate; for my upgrades. Very down to earth, and shared a lot of good laughs with him. Ask for Terrance when you walk through the doors. You will not be disappointed.

Very excited to share that Saginaw has a GREAT Verizon store in our town. Needed a new phone so checked out our store here in town and am impressed with the customer service. Terrance was the young man that helped me with my purchase and setting up my new phone. His customer service skills are a 10, spoke well great eye contact. Thank you Terrance for your help with my new phone. Keep up the good work!!

The staff lied to me from the beginning. They told me phone insurance was required and that it was a Verizon policy. This was a complete lie. Insurance is NOT required. I will never return to this store again. I will go to a Verizon corporate store instead.

Went there as soon as they opened. 1 guy was working and helping another customer, but he was super nice and still helped me while trying to help the other customer. Jordan- 11/10Amazing service and made getting my new phone easy! The other workers were super nice to me as well. Thank you guys😁

Ryan was very courteous and very helpful with my new phone upgrade. A great experience.

I needed help with finding a new phone as the S10 i wanted was out of stock. I called anf Terrance was helpful both over the phone and when i arrive at the store. He transfers EVERYTHING from my old phone and my new A71 is better of storage, pics etc. Terrance went above and beyond to assist me and others that came in the store. Verizon you should know he represented your company and i will be back.Thank you again...Terrance

The rep was extremely helpful and patient with senior citizens slow to learn

The products and service were great. I got in quickly and was able to select the device I wanted. The associates that helped us, Keon and Terrance, were very knowledgeable and answered all of my questions. It was a great experience!

Terrance was friendly, profesional and great to work with.

Our customer agent Danny was a gem - he was so fun and had tons in commons with our family. His patience to swap 5 phones over so quickly was amazing. He assisted with many questions after we left the Verizon store.

Terrance was a great help with setting up my Apple Watch and changing some things on my phone plan. Very professional and sweet! Go see him!

I wanted to Thank Jordan and his fellow Associate Terrance for the best customer service experience I have had at a wireless service provider. They troubleshooted my problem with my Phone in a timely manner and helped me port my phone# from AT&T

Terrance was extremely patient and helpful. I appreciate all the work getting my phone set up. His customer service was phenomenal.

Ralph was fantastic. Friendly and fast..thank you

Ask for Jessica or Terrance. Great service and support.

I agree Terrance is a model employee. His patience, kindness, and knowledge is top notch. And open and available on a Sunday. Thank you Terrance!

Charles was great! I upgraded my phone and he made the process so smooth and easy. Nice and honest person to deal with. Not once did I feel uncomfortable. Very understanding, informative and patient, not pushy at all. Answered all questions I had, with out making me feel like I was asking too many.I had a very pleasant experience buying a new phone here. I will definitely come back to upgrade my other line. And I would surely recommend this location. Authorized Retailer locations can sometimes be unpleasant, not this one!

Outstanding information about the item your looking for. A+ on service and they know the right answer to your questions.

Ask for Ryan he was great!

Worse experience ever, first you need need to know it is a franchise store, not a Verizon owned store, which means they charge more for the phones, and add an extra startup fee of $56.00+ which is not refundable (they dont tell you that up front) if you return phone. They do emphasize you can return phone within 14 days and get your money back, BUT they dont tell you there is a $50.00 restocking fee by Verizon. I would never deal with this store again, find a real Verizon owned store and get a much better deal. I ended up paying $100.00 less for phone and service at Verizon owned store.

Went by this store this weekend to look at upgrading our family phones. We were greeted by Rachel, who then listened to what we were looking to do and proceeded to lay out a logical and well articulated breakdown. We elected to move forward with the upgrades and Rachel was informative in explaining every step of the way. Only 1 of the 3 phones was onsite, so she started that upgrade and called a different store to have the other 2 phones sent over. The entire process was enjoyable and I feel confident that if I have any issues moving forward they would be taken care of here.I highly recommend this Verizon store and Rachel for your cellphone needs.

Smashed my iPhone, these guys did a fantastic job getting me set up with the next new model! Awesome customer service. Thank you!

Excellent experience from the moment we walked in the door to the moment we left! GM Manny & Manager Danny provided us with superior customer service. The ease of transition to our new phones and service with Verizon was fabulous. Were elated! Thank you!

One of the greatest experiences at a Verizon store weve had. One on one with manager, made sure we understood everything that was going on. Overall just enjoyed every second of it. Thank you for all of the help Charles Register.

Great service. Terrance was very helpful.

Craig was absolutely amazing. He made my transition from AT&T to Verizon easy. Very knowledgeable and informative. Superior customer service. I will definitely be back with any questions and anything else I may need.

My experience here yesterday was great the store manager and Rachel helped me tremendously with switching everything over and getting my new note 8 which I love!!! I would highly recommend this location to anyone, they really care about their customers. Thanks again!

Very enjoyable experience purchasing a new phone! Craig was extremely knowledgeable so I give 5 stars for his customer service and making the experience fun! I will definately be back and support this business. JD was great also. Thank you both so much!

Nice new store close to home. Great customer service! Charles & Cristian answered all my questions & fixed aproblem I had with my phone. Will definitelygo back for my upgrade.

Charles was super, this place is brand new and customer service is great. Rachel made sure we had drinks and snacks. It was super easy getting a phone here and we will definetly come back. Really a nice store.

I went into this store this morning to try to buy a phone case for my Google Pixel phone. There were 2 other customers in the store when I walked in, and 2 employees. The employees did not acknowledge me when I walked in, nor even looked up that Im aware of. They certainly didnt speak to me. So I walked around for 5-10 minutes searching for the case section for the Pixel phones. I was unable to locate the cases. I finally walked out, still without a word being spoken to me.I understand being with other customers but, some type of welcome or saying someone would be with me when they can, would go a long way. I can go to Walmart if I want to be made to feel invisible. And receive no customer service what so ever. I shouldnt feel that way at a Verizon store.Side note: This is the only Verizon store that Ive ever felt this way at.

This morning I went in to this new Verizon store where I was greeted by Charles. He was very helpful and answered each and every question with a smile. I would recommend asking for Charles for any of your needs and I will definitely use this store for any future purchases, problems or questions that I may have. Thanks again, Charles it was a pleasure having you help me.

I understand being with a customer, but eye contact and a greeting should be the standard. 5 minutes in the store and the only acknowledgement I got was from the other customer. A hi, Ill be with you shortly is all thats needed. I can go elsewhere from now on.

Was helped by Craig Combs. Very good experience w it setting up my new phone. Very friendly guy. Many thanks to him...

Rachel and Charles did an amazing job helping us with moving our phones to Verizon! They were attentive, helpful and really cared about us and getting us the help we needed! The best!!

Came into this Verizon location and had Rachel assist me in getting an upgrade.Was nervous but Rachel eased my nerves and explained every step very well! Definitely recommend this verizon location!

I walked in off the street pressed for time. My phone was old and kept dieing on me. Charles meet me at the door with a smile and a firm handshake. He quickly hooked me up with a Google Pixel XL. Excellent service. Thank you Charles!

Delaney is very knowledgeable and was very patient when my dad and I were looking for a good phone to use with his magular degeneration.

Craig and Lamech were absolutely amazing. Extremely helpful and super fun.

Ask for Craig, no one better to find you the best deal and service

Came into the store with a problem with my phone. I worked with Charles and couldnt have been more pleased with his help .He ensured every step was taken to resolve my problem. Very satisfied.

Rachel and Charles were very helpful, funny, and knowledgeable. It made the experience fun and not as time consuming

Came into this location and had Rachel assist me.She solved all my phone problems and helped me get a better plan that fit my family’s needs!Definitely recommend this location!Will make this my Verizon home!

Rachel is awesome. Answered all of my questions and made the process pain free

Craig and Amanda are AWESOME!!I came in complaining about my phone...lol.....I was not on the right plan for my usage.....my phone plan is now PERFECTLY SET UP...for my current situation! Thanks to these great employees!!

Lamar and Rachel were amazing . Best service ever from a Verizon store. Ill be going to this store from now on 😀

The service is wonderful!! Rachael Barker was the BEST

KD and Craig are Awesome and Technical Experts for Any of Your Verizon Needs!

Ask for Ryan!!

Rachel Was fantastic!!! Please go see her if you need anything at Verizon in Saginaw .

Wonderful..Rachel was very helpful.

Service is great, their friendly and helpful

Rachel and Charles were very helpful