Great Geek Squad experience; had appointment for my laptop 💻 and the gentleman tech that assisted me was exceptional; very forthcoming with details and information; ran an additional tool to detect a connect issue which also resolved some additional hidden software issues that were resolved; havent placed a review in a couple years, but this gentleman has been in service with you for a very long time & he deserves a few quick comments in his favor. While Ive waited, Ive observed his demeanor over the years with his agents as well as each and every client at the front that he services, and he is attentive, kind, genuine, pleasant, professional, courteous, as well as consistent, considerate, patient, very proficient, and extremely well-competent in his field demonstrating a technician well-informed in technical details. Ive been a repeat total tech support member for years & l respect the capable technical analysis to my computers provided by Mr. Miller, and his exceptional professionalism towards me over the years whenever I have been blessed to benefit from his expert experience. I dont receive this privilege often, but when I do, Im grateful. He is truly one of a kind.

The customer support that I received from Corey and Jason in the appliance department at the Best Buy in Framingham far exceeded my expectations! They listened carefully and patiently to my issues with a range and problem solved to come up with a resolution. I was impressed with their knowledge of the products but especially with their empathy and professionalism- it affirms my choice of Best Buy as my go to store!!

The Best buy out near Solomon Pond Mall is Awesome the people there are fast friendly and efficient they are very knowledgeable of what I was looking for they processed my order at checkout very fast and their place is good clean and neat yeah so go on and give them a try they have a lot to shop for. Sad to see the Best buy in Worcester Mass Go! I loved that one!

It’s a Best Buy! Watch for good deals via their website and SlickDeals. We use their credit card at times for decent rewards since we typically purchase some type of consumer electronic. This location is usually good but can be busy on the weekends! Enjoy!

Very large selection and their people are very knowledgeable.

This is a chain so each location will be different. I have found most employees in the Framingham store are helpful even when Im not buying anything. Some employees are more knowledgeable than others. Do your research first to help you understand which employees really seem to know the products.

I called the store to find out if they kept receipts for items I had purchased over the years. The gentleman who took my call was great, he did print outs of past receipts and emailed them to me. I needed them due to a recent total loss fire at my home so I can recover funds from my Insurance. Great conversation and as they always are, very helpful!

Best Buys is indeed the Best Store for electronics. Their service is the best; all knowledgeable reps. The manager in Framingham (Greg) was incredibly helpful with my return and replacement. This is the only place I buy electronics!

Jeff at the Framingham Best Buy location provided excellent and quality service. I will definitely be back and will recommend to friends and family. Thank you again Jeff!

The staff at the online order pickup have been extremely lovely. I cant rate the service aspects of the store as I have not tried them. I can say that both Jaime and his manager Kyle are both professional and very nice to talk with.

Too many employees standing around when I asked to see something no one went out of there way to help or look in the backroom for a product. A waste of time to go there.

Staff is courteous and very friendly. One of the staff members even took time to explain me how to get energy rebate from Massachusetts for my purchase. Loved this location.

They need to retrain the guy over loading switch downloadable game cards. But there is a great helpful gal there. Karolyn thank you for your kindness and help locating the game I wanted in your warehouse.

Okay, again Im going to complain about the lack of customer service.Do your research before heading in, one really needs to know what they want....and dont expect it to be on the shelves. You might want to just order it yourself online. The shelves are pretty bare and they have tickets to order meI found what I was looking for, but there I stood broken arm in a cast...no one....I mean no one was able to help or offered to load the printer box onto my carriage.... No one....until a fellow shopper offered too.I asked at the register if someone could please help me with loading it into my car. . Thank God this cashier saved the sale, he was gracious and said that he would find someone to load up the printer.Now you ask how do I get the printer into my house?..... dinner is being served to my son who can help with this.

I needed new headphones.... Ear buds. THEY HAD SOME!!! So, hear me out, I BOUGHT THEM!!! #Boom

Store was very neat and clean. Nice staff

Eric in geek squad was so helpful and extremely kind!

Wont honor their own lifetime guarantee on radio installation. Claimed I couldnt prove it was same car, even though there own email clearly proved it was.

Associates at the store were very very knowledgeable and good at their jobs.

We just came in to fix up a broken iPad. The staff were super helpful and showed us the steps we could take to get my iPad fixed. Overall, the Best Buy were super helpful in helping me solve my issue.

This place is more than good. It is too much

Very knowledgeable gentlemen who helped me buy my bose gaming headsets. Super chill, quick to help me and go at my pace. Didnt try and push anything on me, and was brutally honest about certain sets I was looking at. He was actually leaning towards the Corsair RGB Virtuoso, but I decided on the Bose. This dude was cool af, went super out of his way to help me. Also a fellow gamer as well and was enthusiastic in helping me. Awesome store.

Store people are knowledgeable and always helpful

Shawn was very helpful in assisting us with choosing speakers for our newly purchased TV.

Great went looking for a new TV and the salesman was terrific.

I went in to get the new Pixel and was immediately greeted and was given quick assistance in getting set up with people to help me with my purchase. The associates helping me, Katie and Ben, were an absolute delight. They were so friendly and helpful. It was such an excellent experience as they helped me get my new phone activated and set up. I left the store elated with my experience and my brand new phone.

Very helpful staff who got my mother set up wth her Jitterbug smartphone.

The staff was very helpful and supportive while I was picking out my new phone, but Im extremely disappointed. When I got home I set up my phone as I was instructed by Jason and Nick, only to see that my phone showed no Sim Card. I went to check my phone for an error using the tool and when I opened the simcard slot it was emptyI then opened my other phone and saw it was in fact taken out of there. Im now stressed out that my sim card is sitting somewhere on the counter or in the trash at Best Buy. I am a teacher and need a working phone. I tried calling back but got stuck in all the automated buttons until the store just said it is closed at 8pm. There is no way to leave a message.I plan on calling tomorrow and hoping they still have it or atleast see this message. This is a very big inconvenience as I work all morning and afternoon Sunday too.

Great service, friendly and knowledgeable staff, great prices, very safe and easy to get to!

Im from a smaller town and was surprised that this best buy had such a set for computer components, wish the one back home was like this one

Always good experience to visit Best buy

Really well run and friendly staff.

Jason did a great job despite the fact that Verizon couldnt resolve the problem on their end. He went above and beyond his job description. Thanks again Jason

I ordered 3 big TVs and wall mounts. When I received the notice that my order is ready I went to the store. There were convenient parking for store pick ups. I also, was greated as I was walking in, then a young and professional man went and got my order ready, and walked with me to the SUV and organized everything in a way keeps my TVs safe without any damage. Thank you for excellent service.

The worst place for by and respect the costumes, I have been there 45 minutes no one coming to coming to ask if I need something

Lucas was so very friendly and helpful! I have already recommended him to my friends.

In store great follow up not so had issues no one called me back.

I bought an 80inch tv from Best Buy and Best Buy has the best deals out there. I searched on different sites and Best Buy was by far the most discounted

Great to get phones, appliances, Flat screens, entertainment systems. and they have a place to fix computers, laptops and cell phones devices. I think.

Good selection, and a very helpful staff.

Very helpful staff !

Not a fan of Best Buy return policy only allow 14 days. If you opend it or tried to use it, they try to charge restocking fee! I only buy thing there when I am 110% know what I want and they have it in stock. The lastest purchased I made was a refrigerator that I paid for it on November 2020 becuase no store have refrigerator in stock. I have no chose. I scheduled December delivery then I need to reschedule to January 2021becuase the kitchen is not ready. Thank God I got my refrigerator delivered the day I requested but the time window was crazy 6 hours waiting. They careful bring it in and connected the water line which I purchased a kit from them plus my plumber already got the connector ready. They did not remove any wrapping inside the fridge or outside. Thats why was free delivery.

Has everything I have ever needed to shop for!

Needing to upgrade my ancient laptop, i visited Best Buy and spent about 15 minutes with a sales person who gave me pros and cons of several options, recommending one that wasnt even available at that time (which i have now ordered online from them.) Salesman was very helpful and friendly.

Visited the Framingham location looking to shop dishwashers....were met by a salesman(did not get his name) who I felt talked down to me and was surprised when I had done all my research. We left without purchasing

Quite frustrating. The staff was as helpful as they could be, I guess, but the company itself made the process long and complicated and in the end, we had to go elsewhere.

Always great help. Easy to find what you want

Lucky needed a new cord for roku. Got the last one!

This is very clean store very well lit. Theres tons of employees there to help answer your technical questions and to assist you.

Really good experience at this store. Safe fast and the attendant kitty was awesome.

Best buy is by far the best electronic emporium that I know of!

Best Buy is hand down way more professional than Walmart hands down. Managers here are more in known about their products in store. And Leo is amazing. Love how if an item comes in early they call you to pick it up and dont make you wait.

It was a great experience thanks. Specially the Agent Austin Botehlo badge # 145192Very professional, Ethical and over all polite. Blessings

Staff are very friendly at this locale. Jason helped me order a phone and more importantly he had a glorious beard. Will come to this best buy again.

A different kind of Best Buy work a heavy emphasis on top brand, quality appliance section, that takes up over a third of not more of the store. Great high end cameras too. Very helpful staff helping me pick the right oven and refrigerator door my kitchen remodel project. Free delivery too. Very competitive and a good value warranty from Best Buy that help bring piece of mind. Keep up the good work, hope to see more stores like this in the future.

This visit was easy, welcoming from greeting at door to service and leaving escort. Excellent experience. I purchased washer and dryer . My sales representative was Lucas. He helped me compare machines,. He was knowable of all products,. He didnt rush me and took time to help me in all parts of transitions. Lucas made this a pleasrable experience with no hassles. I would return to buy another appliance especially if Lucas was my sale rep. Thank you.

Laura Case is the best. I bought a new phone and the set up took a bit and she kept me informed. She was professional and very patient.

My go to electronic store. They have good deals and easy returns. When shopping around, they are always the best buy hahahaha

Every single time i see something online that i want to purchase and it says its available for same day pickup in store, I go to the store and they tell me its out of stock and to check another bestbuy. I think this is the last time i will waste my time with bestbuy..

Very nice staff. Selection specifically in the PC area seems to mostly be last years models. I didnt find one with the graphics card that I wanted or a comparably priced gaming desktop but the staff totally understood what I was talking about. Suggested a great build your own site.

I went to the BestBuy store in the city of Framingham with my children, we chose 2 DVDs to watch in the car, we paid and went back to the car, the DVDs did not work, I returned to the store after 15 minutes to return and they informed me that according to fine print of the regular shop cannot be returned once opened. Interesting how will I test the product to see if it works without opening? In just 15 minutes it made me see that this store has no commitment to its customers.

I went in there to purchase a laptop computer. The salesperson was very knowledgeable about the product, but they had limited inventory. The only laptop available in stock was over $600. Some of the other laptops were available in their stores in Cambridge and surrounding area. The prices seemed high and I left without buying one. People seem to be buying laptops because even Wal-Mart had limited inventory on them.

Great customer service in Framingham store.

As a former Best Buy employee, I can assure you that the Framingham store stands above in cleanliness and service.

Plenty of people to help you when they just opened up... Nice store

It’s your standard Best Buy. Nothing really sticks out. Don’t expect any GPU’s.

Store carries a wide selection of electronics. In front of store, there are two chargersfor electric vehicles and its free.

I received really, really great customer service from a Wellesley when I went there to buy an iPad and laptop. Above and beyond!The stock of each was pretty much depleted (there was only 1 of each of the items I wanted), the store was crowded with people probably shopping with their x-mas gift cards but there was plenty of workers on the floor helping as many customers as possible. As I said, Wellesley went above and beyond to give me the attention I needed. If I could have tipped the help I definitely would have.

Good service!

Best buy have a awesome work team.

Have shopped at this location several times. Service was good. No issues with my purchase.

Great customer service.

This location will save you at Christmas. Order pickup is consistantly swift year-round, even on Christmas Eve. They are well-placed in a plaza with many other USEFUL store unlike some other strip malls.

Jeremiah was huge help... didnt shrug me off like one of the associates they had in the TV section... He took the time to find out exactly what I wanted when looking for what I wanted and an actuality wound up with a TV a little bit bigger a little more resolution but still within the price range I was going at Jeremiah took the extra steps to make sure that I was happy

Actually went to visit with the Geek Squad to do some computer repair very knowledgeable friendly and helpful

Professional as well as knowledgable

Great staff. Everyone eager to assist. Very pleased.

BestBuy Framingham is beyond bad. You will regret going there. Worst customer service and responds to your Questions. They happy to take your money. After that you are screwed if product is not working or if you have any issue or question. DON’T GO

With in store shopping experience like this, I see how online shopping is the way to go.....

Had so much fun with the employees and my son joking around and being very helpful. Every one had great attitudes.

They had what needed which is really all I can hope for.

Mates, I love Best Buy a lot more than my wife wants me to :) This location was great just like them all. Friendly, quick, follow Covid safety guidelines, highly recommend!!

The tech at.Geek Squad was very helpful as was the sales associate who helped me find what I needed and was knowledgeable. I never would hv found it myself...way too much stock in there!

Sox be waiting and guys that work at service departmet just walking around and no one to help ...

Never buy ANYTHING from Framingham BestBuy if it involves delivery. They are the worst in business. I bought a fridge and asked for delivery. They took my money and gave me my receipt and told me delivery will be in 2 days. That’s all. No mention of delivery process anything I needed to know. Delivery guys showed up on time and refused to do the delivery because I didn’t take out a railing, which would take 2 minutes. They said they can’t wait even for 1 min. They left the fridge in front of my door blocking my basement door and told me to call BestBuy to reschedule. Called BestBuy 4 times to reschedule. Each time they gave me different story or answers. One BestBuy representative said “don’t worry about fire hazard or your basement go on fire, we will pay for it.” Finally I was told that the delivery will be in 4 days. I have to keep the fridge in the hallway blocking my basement door. I Canceled my order and will never go to Framingham BestBuy.

Good price in tv

It’s alright but selection isn’t amazing. Price is average at best.

Staff was rude. They stop you at the door to ask what your there for. It was quite unpleasant.

This review is for installation team. Excellent customer service love them always willing to resolve any issue I have with my car.

Everyone is very helpful and nice all the time its always easy to find what I need

Great costumer service and really easy to find what you need.

Dropped iPad Air off on 10.21.2020 for repair. Was told 2-14 days. Had to drive 40 min. one way to store to get a status. My iPad was damaged during shipment, not repaired...no one updated me. Had to buy a new iPad. Very upset...still no resolution on the damaged one.

Good Sales reps

Good prices, good disscounts however they dont have many open box options.

Its got ALL I need!!!

People fantastic

Guy at the geek squad helped me real quick, with finding the proper and available hard drive replacement for my computer.

@bestbuy & the setup is good; soon as u walk in and tell thm u need help; now they call 4 some1 to come to front & help u; no more wandering around the store trying 2 find what u need; lately its been quik n & out; great.

Very helpful peoples here. Needed a micro SD card for more storage on phone. Used all internal storage due to process of YouTube channel construction. Was helped in the camera section, the computer section and the phone section. All employees were superfriendly and took the time to educate me, install card and show how to move files from one area of phone to other. Thank You Best Buy!😀😀😀😀😀😀😀😀😀😀😀😀😀😀🎇

Super convenient curbside pickup i had ordered a 65in tv and when theybolend they brought it out to me withing minutes of opening and helped me get it on my dolly