Really good experience working with Jeff. No pressure and was able to do most of the paperwork online. Had a little issue with my convertible top after we completed the purchase and Jeff took care of it. Will be back.
Purchased a Pontiac G8 GT with them last fall. Vehicle was super clean and a great price. Would highly recommend them to anyone! Great cars great value!
Just bought another car from the Auto Haus. Jeff is a great guy. Super honest and looked out for our best interest in choosing the right vehicle for my daughter for xmas. Always great service! I trust them 100% . This is our third vehicle from them within the past few years. All being very reliable. I do all my service updates at the shop there . The mechanic is very knowledgeable and i never have to worry about being ripped off like other shops. Really good guys. Fast, honest, and very polite! I give two thumbs up and five stars to the Haus! Thanks again guys! Happy holidays!
I recently looking at new used car at Frankort Auto Haus and had a very positive experience. The sales team helped me right away, answered my questions, and never pressured me. They let me test drive a number of well maintained vehicles and all were fairly priced. I have been doing research for months now on a few different models that I looked at.
I have been looking for a Ford Raptor for months. Most dealers havent taken me seriously. Theyve talked down to me or asked if I could make the decision. I talked to the owner, Kevin and he was more than courteous. He took the time to show me the extras on the truck and how they worked. Couldnt have been easier. Love this place!!!
I went in looking for a lesser priced car and was surprised to be treated like a King! The salesman showed me the car and was not pushy and real friendly. Later I talked to Kevin the owner and he assured me that I was getting a great deal.This place was far better than any of the local dealers on US 30 ! Love my Civic !!
Jeff helped my wife and I purchase a new van and we couldnt have had a better experience.Such a refreshing experience buying a car.Great prices, no bs.Highly recommend!
Extremely happy with the friendliness of the salesman Jeff and the great deal on my car! I will be back when Im in the market for another car. Thank you!
I bought a car from them at the beginning of the month. Online advertisement clearly had a tow hitch in the pictures. After the test drive I noticed that there was no hitch. When I asked about it, I was told there never was one. Are you guys so behind you feel the need to scam $75 used tow hitches? After a 3 hour drive it wasnt a deal breaker, but definitely shady. *EDIT: After reading your response, Sum Deud is not my name, I did buy a car from you, It was your location, and this is the second time you guys have just played this off.
I called to ask a question about a car and was very rudely cut off short answer not even answering my question I’ve never had that before in my life. Could not believe how rude he was to me on the phone all he said was check website. Which I did and I also had printed it out already and was in my hands. It was a very simple question about a feature of car and we all know how wrong they can be when listing something so I wanted to double check but was rudely dealt with. Phone call lasted all of less than a minute when I wanted to by a car they had.
Good service. Jeff was very knowledgeable, friendly, and honest.
Purchased my sons first vehicle here a few weeks ago. Was a great experience. Very open and honest and easy to work with. He loves the Ranger and it’s running and driving great. Would definitely consider Kevin and Jeff again for my next vehicle.
Really great experience. Both Kevin and Jeff were very helpful. My wife had a car in mind. Relatively new car with the warranties on it and everything. Did not try and sell me a car but personally related on mutual interests. I prefer that sales approach more. Great to talk with and quick process and pretty much answered all our questions and we traded in a vehicle for some down payment. Felt like you were at a good family business Good experience for sure!
I highly recommend you do not go here after calling to talk about a price and possibly talk about other cars I was sworn at told to go f myself I called back to talk to somebody that was in charge when they fake fire Jeff over the phone I then called back still feeling very unsatisfied where then I told them I was going to write this review and be getting a hold of the owner Jeff told me that he was going to come and burn my house down in ruin my life if I wrote a bad review I have filed a police report on this gentleman and hopefully they will let him go because he is not good for their business him and the other gentleman working there on Tuesday March 30th
Best car lot around! These guys have a customer for life. Never going to a DEALERSHIP again! I bought a super-clean truck from them at a great price. No hassle, no haggle, the sales staff were really professional and bent over backwards to ensure that all my questions were answered and that I was satisfied with the vehicle and the deal. Best of all, it was a PAIN-FREE transaction!
I was doing a nationwide search for an older car and visited a few dealers around the country. Frankfort was the second dealer I visited in Illinois. Something about the first visit told me id see them again. Ive never had this much fun buying a car. The salesman (Ill put his name in once i get the spelling right) even gave me some info on a great Italian spot in Chicago and the food was amazing. Matt is a character too...Awesome staff! I could have bought the car during the first visit but I had a few other options to consider. I went back I think it was a month later and we finally got a deal done. I have no complaints and I am pleased with my purchase. The Millage was right, the price was fair. They made sure they produced a carfax as well. We even had a minor issue with getting the vehicle registered and they took care of it fast. I will keep an eye on them...never know when they might have something else I want.
The 2004 Mustang I purchased was negotiated over the phone. My son and I flew into OHare to pick it up and drive home. The car was accurately described and ran perfectly the 785 miles back to Delaware. I couldnt be more pleased with the entire experience.
Highly recommend these guys. Been looking for a new work van for a couple weeks now. Just walked out with a great deal on a 2017 van i saw on their website. Matt the finance manager was very helpful and had my best interest in mind. A really good experience . Thank you.
Would highly Frankfort Auto Haus to anyone. Kevin was extremely helpful and even offered to drop the vehicle off at my building in downtown Chicago. Even though I did not finance the vehicle through them, Matt was very helpful in pulling potential options available. They were also very flexible with timing. Thanks again
Honest Dealership.....My son purchased a car from this dealership in early July. After reaching an agreement and completing the purchase, he realized he could not afford all of the repair costs that were needed. The dealership took the car back and voided the sale. Our family was very pleased with how the situation was handled and would recommend this company.
This is the best dealership ive been too really good customer service very patient willing to work wit you and get you what your looking for they have my business for a long time
Jeff providing an outstanding experience while we bought a great car at a great price. Fair and honest.
I bought a cruze here 2 years ago . Clay and Matt were the best this car was everything they said it was . They had us in and out you dont sit there all day great place . I would buy here again
This place is amazing Jeff got me the truck I wanted and I couldnt be more happy hes such a nice and humble gentleman met Kevin the day I picked up my plates and he also was such a nice person as well nice people to do business with you wont be disappointed. 🤗
My husband and I stopped by this dealership just to look at vehicles with no intention on buying. We were not rushed by a sales man as soon as we got out of our vehicle which was nice. We were greeted by a nice gentleman named Chris. He welcomed us and explained to us that they were a family owned business and would be transparent about every vehicle as well as there car buying process. Chris let us drive three different vehicles and showed us the car fax on all of the cars. We went inside and Chris and his manager Derrick explained to us how they price there cars every day to market. We have never been given so much information about purchasing a vehicle in all of our past auto purchases. We are happy to say we’re now the proud owners of a new Buick!! Thanks Chris and Derrick.
Very nice establishment. Owner came out into the showroom to introduce himself. Very professional and cordial. Same for the salesman who was not at all pushy... and went the extra effort to answer all my questions regarding a 1956 TBird. Although I did not make a purchase today no hesitation on my part to recommend them.
Excellent place to do business with! Fast easy paperwork and financing. Plus gave me what I wanted for my trade in.
Clay, Matt and Derek were amazing from start to finish....from the day of my test drive, through buying a beautiful car with low miles (and even getting an extended warranty after spending less than expected) - my experience was great! It truly feels like family, and they are small but mighty. I strongly recommend going to Frankfort Auto Haus for your car needs, tell them Lexi sent ya! :-) Thanks, everyone. Ill be visiting soon!
I bought my vehicle a few weeks ago at the Frankfort Auto Haus. I was extremely happy with the service and that alone will bring me back for my next vehicle. Frank the sales man and Matt the finance manager took care of me from the minute I walked in the door and I appreciated that. He understood my budget and made me feel comfortable through the entire process. I was a bit scared, because this was the second car I had ever bought, but luckily the process was painless due to those two gentleman. I am extremely satisfied with my purchase and thanks again!
Matt and Derick was very helpful and quick to response. True to their words, purchase vehicle and have the vehicle shipped to my address. The vehicle arrived and it was exactly how they describe it.Thank you and highly recommend this dealer.Price is good too.
I can not Thank Frankfort Auto Haus enough for their patience with me. I’m am thrilled with my newest purchase!
My daughter bought a car from Hause sales people are very professional and courteous dealership was clearly organized Great experience
I recently bought a vehicle from Frankfort Auto Haus Online and sight unseen!! No test drive and no firsthand Knowledge of the vehicle. Understandably this raises a lot of stress and anxiety!!I spoke with Matt V. and Kevin,the owner, who were outstanding people to deal with. They answered all my questions. They answered all my texts and phone calls!! And since they were so easy to deal with, I traded my vehicle to them long distance. It was transported to Illinois from New Hampshire and once the deal was set they transported my new vehicle to me long-distance to New Hampshire. Everything Went smoothly. No problems. No funny business.Everything with my new vehicle was as expected! No surprises! Extremely happy with my new vehicle and the outstanding service they provided!!
Chris and Derek were absolutely amazing! They were very straight forward and honest with me from the very beginning! Took care of any issues I had with the car! They allowed me to look at cars for a while without being out there until I was ready to talk to them! Great place to look for cars and great people! Highly recommend them!
Nice and clean place. They have carfax too. I was in out with a nice car. Adam and Jeff took care of me. Thanks.
Let me start by saying I drove 2 hours, back and forth, to see a car that was on their website. I drove another 2 hours, back and forth, to pick it up. Despite all the driving, I had an excellent experience buying a 2008 Saturn Sky. The Salesman was very polite and knew about the car we were looking at. It is hard for me to put into words, but the feel of the dealership was trustworthy. From the unaccompanied test drive, to the financing, everything was done with friendly professionalism. When I need my next car, I will not hesitate to look to this company.
Total joke. I contact the dealership and made an offer on one of their cars. The sales guy acted all offended and never made a counter offer. Now I know the car has been sitting on the lot for months. I also know that car will continue to sit on the lot for the next few months. So Im guess they really dont want to sell cars. Also my offer was a cash offer in line with Kelley Blue Book, not some crazy low ball number. Than I began to receive strange texts from people associated with the dealership. I really regret giving these people my phone number and had to block their number. What a joke, what morons. Dont waste your time and dont give them your phone number.
They really do take care of you here. They ask what you are looking for and expect in a vehicle and do their best to give it to you instead of what they are just trying to sell. Felt very family-like, as if I had known them years. Thank you so much!
I bought my son a Jeep from them, they were very professional and made me feel very comfortable with my decision. Finance manager was very helpful to get my loan and help me to fully understand all charges.Thank you
Frankfort Auto Haus is definitely the right place to go for your next automotive purchase. Frank, one of the salesmen, was a truly educated employee, which made my decisions a whole lot easier. Matt in financing also made the transaction run smoothly. I highly recommend their services for future car buyers.
Great team at Auto Haus. Bought my dream car 92 Mustang GT and I couldnt be happier. They were quick to respond and informative. When I arrived at the shop to pick up the car they had it ready in the garage (it was very cold out) and walked me through the ins and outs of the vehicle. The owner himself took the time out to chat with me and made sure that my delivery was complete. Solid group of guys over there. Anyone should feel great about buying from here!
Jeff and the crew were awesome. Great transaction. Jeff undersold and over delivered.
Shady salesman and owners. I put a motorcycle on consignment with Auto Haus and was promised the world with no follow through. They had the bike for 2 months without a sale. I found someone to buy it and informed them Id be picking the bike up. Upon pick up it had 400 miles more than when I dropped it off. I expect a few miles from test drives but obviously these clowns were joy riding it. BEWARE.In response to dealers reply. Yes you did have this motorcycle on consignment and I know exactly where your located.BEWARE BUYERS
This dealership is super shady. They advertise low milage cars and all the milage that are listed online do not match the cars they have. I personally looked at 2 vehicles at their lot and both vehicles were listed at under 70k miles online when both vehicles were well over 125k. I would also like to add that while purchasing a vehicle I was encouraged to write a positive review before they finished all the paperwork. Never again. All the positive reviews are entered by the finance guy at the time you buy a car and your happy. Once you realize the type of place it is your opinion will change. They are the reason used car salesmen have the reputations they have. I plead with you AVOID THIS PLACE LIKE THE PLAGUE!
I recent purchase a 1987 buick regal t type hear, and let me tell you!! Im super happy with my purchase, Matt was awesome threw my experience hear and I would definitely be coming back to make any future purchases. Thanks Frankfort Auto Haus for a wonderful car buying experience you guys!! Highly recommend these guys, if you value Great Customer Service when purchasing a vehicle.
One of the quickest and easiest car buying experiences I have ever had. I have purchased many vehicles in the past and these guys made it one of the most pain-free and pleasurable. Thanks guys.
Clay was awesome and made the whole process fast and easy. I told him what features I wanted in a car, and his first suggestion was perfect for me. He clearly knew their inventory, and no time was wasted picking through cars I didnt like. Best auto buying experience Ive had yet.
Good experience. Helped me find a car and was fast and Easy. Thanks
Got a 2007 hummer over the phone purchase then delivered, the hummer was every thing they said it was an the photos did not lie ..very happy this is no junk dealer,, Jeff was great ..
The place to buy a car if you like swapping blown motor
Husband and I just bought a truck from this dealer and we were so happy and couldnt believe how nice they were. Super friendly, clean, and will definitely do business there again... They went out of their way to accommodate us just dont get great treatment like this anymore....Will highly recommend
Very good customer service. Willing to go above and beyond for us to meet our needs. Fun guys to work with. I would recommend anyone to buy a car from Frankfort Auto Haus
Extremely uprofessional experience on the phone with Kevin. Hung up when I spotted damage on the seat of a car and asked about it, called back and told me I could go find another car with a hole rusted in it that would have a better seat. I was floored at the unprofessional response from someone who is a salesman.These are details anyone should be concerned about when buying out of state like I would have been. Absolutely deplorable.
This place is great. They have nice clean cars with great customer service. Matt vman is outstanding at what he does and will do anything he can to try and help. i would highly recomend
I bought a Mercedes Benz S320 with 185000 miles on it from these guys. I dealt with the owner and was treated with utmost respect. I was very unsure about buying a vehicle with that kind of mileage, but the owner assured me it had been well maintained. He was right! Two years later I have put over 140000 miles on it. I have asked them to find another like it. Im in no rush, mine is running fine. These guys are great!Just bought my third car from them,another mercedes. My last one from them had over 300,000 miles. Great service,no pressure,I felt comfortable. Im sure Ill enjoy my new one as much as the old one.Im sending my daughters to see these guys,I know theyll be in good hands!
Great selection of vehicles, so good that my husband and I drove 10 + hours to purchase a truck that met all of our towing needs. A small mistake was missed by both my husband and matt on some warranty paperwork, but it was easily corrected via email. We truly had a great experience well worth the road trip. Plus our Son Loves the new big red Optimus truck. Thank you for everything, the Miller Family
Ive looked here multiple times to view cars on my breaks for work. They have phenomenal service and cars. Pat Shea has helped me focus it down to what cars I am choosing between and I cannot wait to make the purchase at this location! Highly recommended!
Extremely great experience with Frank and Kevin. Picked up a 2005 Ford F150. Great price and great customer service. Would recommend to anyone in or around the area.
I got a BMW from there last week and the service was amazing! The people there really not only helpful but the men working there are super cute. If you are looking for a great deal, make sure to stop at Frankfort Auto Haus you wont regret it!
Salesman and staff very courteous. My experience was fantastic. I bought a 2009 F250, had new tires, clean carfax, and they got the financing and price just right for me! Thanks Auto Haus! Highly RECOMMENDED!
While searching for a specific vehicle online, I came across a potential option at Frankfort Auto Haus. I left a message via e-mail on a Saturday late morning. Surprisingly I received a phone call same day. Charles answered as many questions as I asked. He also went straight out and took a few specific pictures that I asked for. This same day response on a Saturday really surprised me and allowed me to make an informed decision.This was first rate service with integrity. Thank you Charles and Frankfort Auto Haus.
Extremely impressed with the service and staff. If youre in search of a pre-owned vehicle for a reasonable price look no further. Thanks to their inventory and especially their salesman Frank i was able to find exactly what I was looking for. 10/10 service.
Thanks to Clay Beck And the folks at Frankfort Auto Haus for selling me a super cool Mach 1. I saw the car on the Hemmings site.They had a lot of photos,so I took a chance on this one. The car was not misrepresented and he answered all my questions truthfully. He also helped arrange shipping.
My husband and I just purchased vehicle from dealer. Very professional, no pressure, great experience. Thanks salesperson Jeff
This by far has been the BEST place I have ever visited!!! Anyone who is looking for a car - MUST go here. Friendly, professional, and outstanding representatives. Absolutely the best!!!
I was skeptical at first having had bad experiences with other local dealerships. The car I saw online ended up looking even better in person. Our sales rep Matt went above and beyond to get me the car of my dreams. Looking forward to doing business with them again in the future.
I just purchased a 2006 ford explorer. Great car for an affordable price. The salesmen were all very polite and well versed even though they didnt have to be because I knew what I was going in there for prior to my first visit. Car is in GREAT shape and the whole car buying process was a bre
I bought an 02 ford Taurus from you guys recently. Charles answered all the questions I had and was very knowledgeable! Ill definitely be back to buy my daughters car there! everything
We have been long time customers. My grandparents, parents, myself, and my children have all driven cars purchased through Mr. Lantry since the late 80s.Most recent being my son. They listened to my needs and the importance of finding a safe first vehicle for my son. As I was already a nervous wreck with the thought of him on the road. 😂 So a safe vehicle was most important ! Mr.Lantry hand picked a vehicle for him and personally drove it and inspected it to make sure it was exactly perfect. And it was. No problems what so ever! Except now my son is hardly home anymore. Loves his truck!Never had any obstacles that would have prevented us from buying a vehicle at Frankfort Auto Haus. In fact, I have recommended this dealer to many of our friends and they too were not only pleased with their purchase, but also impressed by the service .I have read some of the reviews and I can honestly say I find it disturbing that people complain about other reviews saying they were treated like family.Im not sure what the problem is with that, but I can vouch for that. You are treated like family. And I for one will remain a forever customer. Thank you guys for always taking care of us!
The Jeep we went to look at had paint peeling off. Was disgustly filthy on the inside and when we went to go talk prices for the car they where more interested in knowing what places we had seen that had cheaper prices and the phone numbers for those places
Great guys to do business with ! Definitely would recommend Kevin and Frankfort Autohaus !
Great place to buy a car. Friendly environment, no pressure kind of store. Easy people to work with big shout out to clay they very professional and courteous.
Not worth your time and definitely not worth your money! Theyll take advantage of whoever they can! There are way better options out there and cheaper and way more cost affordable and reliable! They offer fake 2 week warranties and their customer service is awful, very rude and inconsiderate! They write themselves fake good reviews!
Really nice guys! Will work with you to get you what you want! Thank you John & Clay Outstanding Job! 400 Miles was worth the trip
Bought a jeep there this past week. They paint the frames and wheel wells very well. I didnt see any rust. Test drove went well. We left the parking lot and the clutch started messing up. Drove it 2 hours home and I had no clutch left. We worked with clay orbeck. he made a good deal but when I asked for money for the clutch replacement they told me sold as is. Cant even get money for any of the clutch job I have to do now. 98 Jeep Wrangler. Terrible experience wont ever go back.
Jeff and crew were very honest and good to work with.
Great people to do business with. Got us a low rate and great payment. They work with you period.
I purchased a car 15 years ago from Frankfort Auto Haus, now Im back for another one. Good people here. Thank you John you are the best
Great costumer service. Had a great experience with the sales men. It was the first time buying a car for myself and they helped out with everything!
I got my warranty at a better price than I had been quoted by another dealer.
Had a great experience with the salesmen Frank and Kevin! Bought a 2003 Honda Civic and love it! First car buying for myself and they helped out with everything!
The customer service was great! Found exactly what I was looking for because of the friendly personas that operate the facility! Would go back again, but they helped me out too much the first time! Thanks again guys!
If I could possibly give 0 stars I would. Staff was rude, and sold me a lemon! Started having issues almost immediately after purchasing the vehicle. Im extremely disappointed as my family come by our financial gains honestly, apparently these people dont. Run away as fast as you can! If the warranty I purchased cant correct the issues with the vehicle, there may be actions taken. Shame on you all. I wont resort to your level of disrespect any further, I just hope nobody else gets swindled like I did.
Sales people are really nice and know the inventory- I had a good experience start to finish. Pricing is good value and options are explained in detailOverall great experience!
Received an e mail from one finance person stating my application was good with $2000 down. That Individual then went on their honey moon n never followed up. Matt took over and was unable to get me approved, with a zero credit score. Told me id have to put more money down. Their Guaranteed credit approval is bunk, i was treated very unprofessionally. I suggest all to read more of their reviews, many are manufactured by employees and family. Their are plenty of horror stories in their to steer your judgement. BEWARE...BBB being notified next.
Great experience! Took all the hassle out of buying a new car! Im in love with my new Honda Pilot ! Ask for Pat Shea, hell take care of you!
Purchased a Mustang there. Good deal!
I recently got a 2001 jimmy from them. I had a really good experience, the staff was very helpful I would deffinatly buy a car from them again. A great dealership with great vehicles!
John rook care of my again. Have bought my last three cars from him. Always a pleasure buying a car from John
John took care of my again. Have bought my last three cars from him. Always a pleasure buying a car from John
Went in to test drive a bmw 3 series they had over there and it was a nice car just as the description had said, however it just wasnt exactly the car for me. They were very understanding and i did not feel pressured into anything, they simply said they would look for a better car for me. Very easy people to work with. will definitely be returning in the future
Honest, good people to deal with, found 2 GMC vans on the internet called them about the vans we make a deal so I drove there from Davenport, Iowa and the vans were just like they said so I bought the pair.
I bought a car from them and everyone was very nice and friendly, a quality place to buy from. Definitely would consider them again!
I just bought a 2002 Jeep Grand Cherokee from here and am so excited! I needed a better more dependable car and John Otts & Nick Durakis really made the experience a wonderful one I will never forget. John did an amazing job on financing and everyone there treated me just like family. Having bought 2 new cars before from other dealers, I can honestly say I was not treated as well as I was here. And the car...its amazing! Its in almost brand new condition, runs great and had very low on miles. Everyone who has seen it, cant believe its a 2002. They all think its a lot newer! Seriously, if you are in the market for a used car, just go here first. You wont be disappointed!
Came in with specific requirements for a reliable truck, Charles was incredibly professional, knowledgeable and attentive and helped me find exactly what I was looking for in a Dodge Ram 1500. It was a great car buying experience and I strongly recommend choosing this dealership!
A big thank you to Matt and Clay for finding me a really nice F250 . Happy holidays guys !
Excellent service! the people there were very nice, personable,and knowledgeable! I wont go anywhere else to buy a car!
These guys tried to do a bait and switch. They posted a Honda online for $1,000 with 121,000 miles. When I called Frank he told me that this is a great car and I asked how many miles and I was told 184,000. When I got there this morning the car actually had 192,000 miles on it. Furthermore, I noticed the hood was already open, and after closing it I asked to open it again. Frank then had to go inside and get tools and still was unable to open it. Not only was I lied to but there were many con-artist attempts here. Additionally, the car was posted on a website for $1,000 however when I got there Frank asked me to pull the website up because this was listed at $3,400. All I could think to myself was this guy is joking. Well when I went to that website guess what? Your right the car was no longer there. Hmmm weird.Sleazy and dirty salesman. Please save yourself the time because they are not looking to help you out, they just want to sell you a piece of junk at an unreasonable profit.
John & Clay take me Excellent Customer Service, They worked me the best deal I would recommend to everyone