I would like to give negative stars. For all that is holy, do not go there for your prescriptions, do NOT go there for your Covid-19 vaccinations. I went for a booster and waited FOREVER. The workers at the pharmacy dont care, are obviously overworked and unpaid and it is a very busy pharmacy. Poorly managed and just an overall unmitigated mess.

Worst Walgreens in AMERICA. I travel the country, and I have never seen a more disfunctional pharmacy... Ever.. The right hand doesnt seem to know what the left hand is doing.. Communication is poor.. And the wait times are horrendous. They act like this is NYC or something.. Ive seen much larger city pharmacies handle their customers with a much more professional setting. STAY FAR AWAY!!

Customer service here is non existent. Lady working FedEx on-site does not know how to do her job and makes up her own rules and policies. Visited the store multiple times, and she still refused to give me my package for no valid reason. FedEx corporate customer service was very confused as to why this lady would not give me my package, they had to personally call her in order for my packages to be released and SHE STILL REFUSED. Choose any other location besides this one for FedEx pick up.

The pharmacy does not answer the phone... I called 3 times throughout the day and evening with no success. Now I tried first thing when I woke up at 5AM and the automated system transferred me to the pharmacy, but after it put me on hold for 7 minutes someone picked up and hung up! What great service... Why send me a message to call the pharmacy if nobody uses the phone there?

Worst pharmacy you can ever imagine.. change your pharmacy.

Their pharmacist, Michelle, has some kind of complex and playing doctor. My Dr. has written a refill order for increased usage, and my insurance says they can put it through no problem, but Michelle has decided its not time for a refill yet and that I have another 3 days to go.Can you imagine, my doctor is ok, my insurance is ok but Michelle isnt. I just hope I resolve this before ending up in emergency room.

Worst customer service you can ever imagine. Both the staff and manager are pathetic. I dealt with unnamed lady at photo Centre and manager - Feta. They refused to fulfill my online order after making me make multiple visits to the store. The reason for refusal was shortage of paper and they were not ready to give an alternate option/remedy. manager was very aggressive and one of the worst I met in the retail service world. Avoid this store if you can!

*This store pharmacy is really good.* *Excellent service.*

To Store Management & Pharmacy Managment my wife and I are very upset about what we witnessed yesterday in your store my wife and I are beyond angry for what one of your pharmary worker had to indure yesturday afternoon she was treated very disrespectfully she managed to stay calm during while the rude customer was raising her voice at her walgreens needs to do better and needs to allow there workers to refuse service to people that think that they are entitled to disrespect anyone for that matter I went into the store this morning hoping I would find that worker but was told see was not in my wife and I felt very bad for her and hope to see her to walgreens management It would be a shame if you lost this wonderfull young lady because her customer service talent is beyond extraordinary please do better walgreens

Experiencing a lot of time delayfor vaccination even got Appointment

As everyone mentioned they are slow with very long lines...there are around 5 reps inside but only one will be serving and rest will be stacking the supplies... But, my rep was very good and nice... I had to call home to find out the right prescription and my cell did not had a signal inside and he called from his desk and let me speak to my wife...

Decreased my rating from 4 stars to 3 because I often visit this place and every second time there are no baskets available at the entrance. It makes my visits disappointing: I cant buy as many things as I want. The service is not fast, that was always the case, but usually not so bad. Of course if you are not standing with things in your hands without basket. I would rate 3,5* honestly. Staff is not super friendly, but they are just normal people, they dont deserve as low as 1 star. Probably just not enough workers sometimes.

The pharmacy is the worst. Theres no customer service. The wait time is forever and the workers dont communicate well with patients, especially the pharm tech Thuy. We had a 10am appointment for the covid vaccine, got here at 9:50am, waited for over 15 mins to check in and here it is 10:45am still waiting for the vaccine....

Please read this carefully,Their pharmacy is a totally unorganised, they dont accept insurance and the loot people because they know people need the medicine. All same family members running the frekin pharmacy and they have personal problems with each others and that gets in their way of work. I known since i speak the same language as them. The medicines are unorganised and so is the staff. Please if their corporateIs reading this please fire all the pathetic staff you have in the pharmacy area.

Walgreens is in violation of the regulations Federal laws for the pharmacy they will not give me my prescription for norcos because theyre saying that my doctor needs to give them a pain management contract well according to their laws and regulations all the physician has to give them is the name how much the milligrams are and whats it for and nothing more and this pharmacist refuse to give me my prescription and my sons prescription too so Im really upset we have to wait a long time in line when you call you have to it rain over 25 times and nobody answered and its the pharmacy I would choose another pharmacy

Went there once after a long as usual and then called them three times in vain over a priod of three days to pick up a prescription . Was told no prescition which they found after my insistence, would be ready in two hours, yes they had in stock and eventaully not in stock! Finally I switched the presicription to Walmart which they filled quickly and at cheaper price. From there on we changed our pharmacy to Walmart, very pleasent place !

Went to get my Covid vaccine, scheduled an appointment and even arrived early. I still ended up waiting 30 minutes in line and by the end of the hour, decided to leave and go to a real pharmacy. Got the vaccine in 10 minutes including check in.

I was here for the covid 19 vaccine, I did the appointment and everything and he refused to give me the second doses just because I didnt took the first doses at walgreens, after that he started to discriminate me just because Im Latino. (Hes from india).

THIS LOCATION MANAGER MUST BE REPLACED WITH THE BETTER ONE. CURRENT MANAGER IS NOT SUPERVISING THE PHARMACY AND MEDICATION REFILLS THAT ARE VERY WRONG AND THE SERVICE IS TERRIBLY BAD……

Very very bad experience. Inefficient and very slow service, waiting time is forever.

Unfortunately, I see a lot of complaints. I wasnt in the store very long but I guess it was the right time of day. It wasnt crowded, the store was clean, and its at a great location. Im not a regular customer so I dont have any complaints.

I was given what I believe to be false information, and when I requested that the manager confirm in writing the same information that they were verbally telling me, they outright refused, and then ran away. This is quite worrying and dangerous behaviour for a pharmacy.

This is my regular Walgreens! I get my prescriptions here and sometimes there is a wait at the pharmacy but that just goes with the territory! The pharmacists are doing a wonderful job and are always very nice and helpful to me. The cashiers are polite as well and the store just has nice vibes.

This Walgreens deserves negative ratings..booked appointment for covid vaccine and still end up waiting for 1 hr..Everytime I asked for wait time its standard response ..we will call you when it is ready..my patience ran out and so did i..booked appointment at a CVS and got it done in less than 15 min..

They never answer the phone theyre rude they break the law when they do not give me my prescription on time theyre just horrible horrible horrible

Worst drive through pharmacy. Takes at least 30 minutes to serve one customer

Ive spent hours and hours over the years waiting for medication. Its literally just this Walgreens.

I went for Covid vaccine here, even with the appointment I had to wait for one hour. While I was waiting I saw number of customers who were there to pick up their medicine with the confirmation call, it was not ready and some were out of stock. I felt bad for the elderly couple who came to pick up their meds had to wait there for at least 20 min on top of that it was wrong kind of medicine. Please avoid going here

I just really like the feel of this place.

Worst service, I was 2nd in line they made me wait 1 hour in the line.

Don’t do same day pick up for photos!! It’s been two days now and still is on “creating order”. So much for same day lol.

I went to pick up the medication for my husband and the staff at the pharmacy told me she couldnt find the insurance plan. She even showed me the error message on her screen. No wonder the receptionist in my doctors office warned me not to pick up at this Walgreens. Your staff are good but your system sucks!!!

This is the worst Walgreens ever they lie about when prescriptions will be ready and are unorganized and mismanaged.. Don’t come here unless you wanna wait in a line for a hour and then be told to come back later

I have been attempting to pick up a prescription for my elderly grandmother all week. No matter what time of day I arrive, there are at least five cars in the drive-through line. Five cars that one time, hey that’s not bad! But after ten minutes, The pharmacy closed it’s window and directed the remaining cars away. I have signed up for delivery elsewhere so I never have to deal with Walgreens again.

Pathetic customer service-I waited at the curbside pick-up for close to 18 mins. nobody came with the order. Meanwhile, I was trying to reach customer care and the lady there transferred my call twice and that wasted another 5-6 mins and nobody answered my call and finally, I went inside the store to pick up my order. After reaching home and checking the product I found that both the orders that I received are wrong. This is one of the worst services I have experienced. Now i have to go again to replace my order, which is another waste of time.Updateafter going there to replace my order, the lady staff at the online section with out any apologies, straight away lied they dont have the product in stock, I told them they have it in stock and then she told me to get the product and once i bought the product from the isle she said she can only refund the item and cannot replace it. So for that I need to order the item. again. I will never go to this Walgreens store again.

The worst customer service ever. My husband and I went there for vaccines. We had an appointment and was to told to wait in line, fine that happens. But after waiting for 30 mins we were told we are in the wrong line. If that’s the case why didn’t let us know when we first asked! Why told us to wait in the wrong line? Left without wasting my time here!!

It took me an hour to get vaccination and there wasn’t even no line there. Btw, I’ve got an appointment.

I gave it 5 because it does not deserve a 2. They have helped me, I have had few issues and the cashiers are almost always very nice so I think people are just expecting way too much.This is not a 2 star store at all. And they are clean, respectful, I love going.

Wait time 30 min at the curbside pick-up. Only three cars in line.

I went here with my mother a few weeks ago, she doesn’t know English too well and I guess the employee could tell, she had bought some hand cream and the employee charged us twice for it and we didn’t notice, most of the time we don’t need to double check. This could’ve been a mistake but they have pretty much everything you need conveniently sooo-

They have photo as well

Helpful and courteous!

Late at night Savior.

Has no efficiency. It takes the workers forever. The line gets super long on Monday night.

Poor customer service. Pharmacy does not give express pickup customers priority, and lines are incredibly long. After the pharmacy called up 3 regular customers, I had to tell them Im express even though I was in the correct line that was explicitly marked.The person told me someone else needed to help me. I said if thats the case then ring me up as a regular customer because Ive been waiting longer than the regular customers.This is not fair. Bad service - changing pharmacy.

Worst customer service waited 3 hrs for a simple prescription to pick up yet they didn’t show up even after 3 hrs. It’s not ready after 3 hrs.I recommend not to go here

Slow slow slow.

Staff has no knowledge how the points and digital coupons work and not at all helpful . I like shopping in Walgreens but not in this store. If there is any issue in the transaction or digital coupon they simply say contact customer care we can’t help.

Worst pharmacy ever seen. Even at night 12.30 am pharmacist dont pick up the phone. I was in 30 mins waiting, pretty sure they are not simply doing their job.

Amazing is all I can say... Customer service is on point.. Everytime I go in there the service is great. And two thumbs up especially to Cathy and Stephanie for any of my photo needs..

The slowest pharmacy Ive ever been to in my life. Its absolutely unreal. Doesnt matter which time of day you go.

Great pharmacists

One person helping 20+ people waiting in the queue. 4 empty counters and its my 2 years experience. It takes more than 1 hr to wait in queue and to collect the readily available.

1 cashier available for 30 customers waiting in line....

Called at 1:13am today and it took them 20mins to answer the phone. During day time answering phones took them almost an hour or more. Very long wait. They should add more staff.I should give them 2 star only but I added plus 1 star since Janette the one who answered the phone was helpful at least.

Very very rude staff special in pharmacy slow and unbelievable rude and if you question them on phone they hang-up the phone on u for few pain pill they make us wait almost 2 hours !!!

This is the SLOWEST pharmacy I’ve ever been to. I’ve been standing in line for 25 minutes, and haven’t moved for 10...They have the manager back there repeatedly telling the associates to “keep the line moving”. Yet the line does not moveUpdate: by the time I got out of the store, it had been 55 minutes. To simply PICK UP. The prescription was ordered and ready for pick up 24hrs ago.

Asked to come back in hour. Prescription wasn’t ready even by end of the day. Went there around five PM to check upon the status, they casually said it isn’t ready. No reason. If the suffering is unbearable avoid this pharmacy at all costs.

Found mint oil and price is right!!!

The pharmacy here has multiple prescription pickup windows yet often only two-or-three technicians man the stations even when an enormously long line of largely elderly, sick or hurting patrons is present. The wait here is unacceptably lengthy and likely poses a serious risk to those in need of medication. Recently I saw a man fall to sleep in his wheelchair while waiting in line, and I was almost in dire need of a shave after one of the ordeals.Lately also, the very helpful video board has been disabled, posing additional inconvenience.When one dares to telephone a pharmacy technician even late at night or otherwise, the agonizing wait for a real human to pick up the receiver can often take up to an hour or more. The obnoxious revolving recording that fibs to Walgreens customers is difficult to endure. Here a technician should be assigned to telephone duty.The unacceptable customer service at this Walgreens pharmacy is a puzzle to me and has lingered for years. But the technicians are by enlarge very competent once a customer is engaging them.The rest of this Walgreens is acceptable, but why the busy pharmacy is not fully staffed and operational is a concerning wonder to me. On my last visit a gentleman who had been waiting a long time was knocking on the scratched-and-foggy up drive up widow just attempting to gain someones attention.What is going on here anyway??? This is 2018 in America!!!Jeff

This review is for the pharmacy. Its busy most of the time, but it still seems like the lines are too long. I was only there to drop off a rx and it took over 30 minutes! They had one poor girl trying to deal with everyone. She did everything she could and kept a great attitude, but only after I finally got to the window did they send someone to help her.

Rosy the manager is very helpful. She helped me big time. All thanks to her. I love them.

After waiting for more than 55min, I got disconnected for for no reason. This location has the worst customer service. Staff never answer the call, long lines at any given day. Avoid this location.

Best managers ever kind and caring! Exceptionally wonderful and a good example OF customer service for all Walgreens stores worldwide. Im speaking OF the Walgreens in California on Mowary next to. Washington hospital

I cannot imagine it took over 2 hours to fill a prescription. Don’t go to this pharmacy any more! If you don’t want to waste your time.

Looks dirty and dingy. The lines at the pharmacy part are WAY too long. Ive waited over 45 minutes before just to pick up a prescription. The pharmacists move way too slowly. The prices are also much more expensive than at other pharmacies. I do not recommend this place. CVS in Newark is better.

They deserve a negative star. Because they don’t take patients seriously. This Walgreens should be out of business. Had to wait for an hour in a drive through for almost an hour at 1 am. And after waiting for an hour they told us that the blood pressure medication was not ready, which was ordered by the doctor few days bk. They said we have to come back next day. How frustrating.

I dont write these often but I want to offer a different opinion of speed and service to what I read. Called the pharmacy, nice man picked up, transferred my Rx from IL, ready in 20 mins. Ive never had such good service, this will be my pharmacy.

Rude and chatty staff specifically around the photo area. There were 3 associates discussing Christmas items and mark offs on a cart while a line was forming and other customers needing assistance. Lack of prompt service. Save yourself and go to other Walgreens in Fremont given past reviews.Plus one star to the associate in the back room who was mild manner and assisted in my confusion. Cathy, who rang my order, was incompetent and extremely negative.

The clerks were very helpful.

5 hours to fill a prescription?Please go elsewhere to get any medication or prescription filled. They claim to be the largest or most used, but never staff correctly.Alternatively you can go to Walgreens on Blacow if you have to use their company.

Its alright.

Poor customer satisfaction. Do not get your prescription filled here. Avg. time to pick up prescription is one hour regardless of pick up or drop off. My first prescription order always goes missing and the pharmacy has no record of it. I have to get my doctors office to send same prescription order multiple times to this pharmacy. Same issue with my wifes prescription orders too. Very frustrating!

Short line but long waits. I came past evening, there are only 5 people before me and it took me 25 mins before I got my pick up med. Quite long because nights supposed to be less people and faster employees.They were like 4 employees in the pick up and drop off section, and just 1 each only so it took quite some time to open another line which at least fasten the service.Faster check out on ordinary stuffs to buy unlike in the aforementioned section. So I advice be there 30 mins to 1 hr advance if you got an appointment.

Thanks to Tefania (not sure with the spelling) but thanks for helping me over the phone and being so accommodating. Keep up the good work.🙏🏼

If there is an option for a negative star I would choose that. The auto prompt does not provide correct information. It would say your prescription is ready and when you go to pick up your medication and after 30 min wait in line, the tech let you know its not approved. Tech told me she will reach out to the doctors office and I will get a text or a call for an update. No call nor text. If you dont have to go to this pharmacy, avoid it. Tech are not friendly, not helpful, and not knowledgeable. They need to hire better people.

I just can’t.......waited in the drive through line for 20 mins and should have thought to bring dinner or maybe a sleeping bag. No movement....so went inside...hahahaha long line, one counter open...would need breakfast too if I waited inside...so I left....then tried calling to see if I could pick up the medication from a different Walgreens - *sigh 20 mins later - still listening to the revolving robot message...time for a pharmacy change me thinks. The stars are for the helpful ladies at the front check out!

The drive through over the weekend moves horribly slow.. even then the DMV line.. no one comes out N says we r short staffed N come after sometime ... This isnt the first time I experienced this.. I believe they have more business than they can handle. Hate it !

Have patience when there for a prescription fill!

Service over here its hella bad, I hope that the Pilipina Manager that works at night get fired! Pilipino ka pa naman ugali mo napakapangit makarma ka sana!!!

Biggest inventory of any pharmacy in Fremont. Always a line at the pharmacy. Slow filling meds. You can use the Walgreens app and order refills in advance. Usually a day to get them filled. They text when they are ready to pickup.

OMG so rude employees in pharmacy so lazy they don’t wanna work this my 1st time visit the Mowry Walgreen I m no going back this Walgreen spicily on consultation one lady OMG they don’t know how deal costumer I have request the Walgreens management they put respectful people on consultation and counters.

Horrible! Lazy pharmacy staff! Pick and drop off takes an hour! Store staff are helpful though.

Waited in line for 30 mins, finally get to get the window and they tell me only one of my prescriptions is ready, after they called, texted and emailed me stating my orders were fulfilled. Had to wait an additional 20 mins to get my medicine. Will not come back here again.

Very Incompetent staff. Long wait time just to know whether your prescription is filled or not.Shift leads and managers are just for place holders. They don’t act like one nor are they interested in hearing your concerns.I have wasted 4 hrs trying to get my prescription filled. This is probably the worst Walgreens store that I have visited. Should fire the incompetent ones and hire someone who can take care of customers or know anything about customer service.Don’t want to waste more of my time on this store by writing big review.

I like this Pharmacy butPLEASE DONT BUY MILK HERE.I was buying Milk for past 10 yrsThey will not care if it still under the expiry date, even though its spoilt.Store Manager/In charge told me that he cannot refund if its not bought the same day.He was rude..

This is the worst pharmacy I have ever been to. The pharmacists are totally incompetent. I drive by every morning hoping that their terrible service will one day cause Walgreens Upper Management to close this location, but apparently they dont care.

Everytime I go to the pharmacy they have trouble running my insurance and I always have to ask someone else to help them. One time I was hospitalized because they could not get me my insulin and my blood sugar ran high.

Had one of the young woman at corner she was a pharmacist technician laughed at me when I was having a anxiety attack in front of her. I’m feeling like I’m about to pass out my fingers we’re getting the tingly feeling and my leg felt so weak and she laugh in my face as I’m going thru this and crying explaining I need my meds NOW none of the other pharmacist there DID NOT TRY TO HELP OR TAKE OVER . Had to call 911 to get help.Thanks to the manager I talked to she seemed very concerned but in no way was that ok for her employees to act that way or her staff it is very important people get there meds and these incompetent ass staff was NO HELP in the form or calming me down

Extremely poor customer service. Better find a different pharmacy.

This place is a fast moving paste and a great place to reload and get a bus card.

The pharmacy at this walgreens is easily the worst pharmacy I have ever been to in the United States of America. Amongst the staff there is one sharp lady, but the rest are pathetically slow. I go there quite often because its like three minutes from my house. Plus, I just moved to CA (from Chicago) so at present everything feels like paradise and having crappy service at Walgreens is not a big deal. In fact I find quite a bit of humor in the incompetence of the staff there. The simplest of tasks like picking up a standard prescription takes the staff 5 to 7 minutes. All other Walgreens take about 2 minutes tops, but these guys are really slow. They frequently make mistakes typing addresses and insurance numbers. Once I went in for a pick-up and they couldnt enter my information correctly so they asked me to come back. I returned a few hours later and everything was set. In those few hours they somehow figured how to type in my info correctly. Dont understimate the complex computer keyboards of today. I go to pick up my prescription and the lady pulls up my info, grabs my medication then disappears for about 8 minutes (yes I time everything). I finally looked around the area and saw her standing having a personal conversation with one of the staff lol. Then she comes back to the register and asks my birthdate and phone number. She then attempts to key something in and tells me my info is wrong. She repeated the complex process of entering my phone number and gave up. She disappears and asks for help from someone, returns a minute later and everything works. Beautiful isnt it? This happens so often that you will almost always find a huge line. In Chicago Ive hardly waited at the pharmacy, very short lines. The staff were competent. Here theyre pretty sad. Ive heard Sunnyvale, Palo Alto, Santa Clara are super fast which is normal. This Walgreens is a joke. And so to deal with it I just sit back, relax and laugh at them silently. My smile shines through every now and then but theyre too busy with complex data entry to notice. Why stress, look outside and enjoy the mountains, the sky, the air, the food and all the beautiful things that make up the Bay Area.

Called everyday for a week for a fastrak pass. Was told they would take down my number and call me when more came in the next day. Never called and always said they just sold out. Also had a problem at the pharmacy, said they didnt have a prescription and that a different walgreens would have it because its a common item. Said they transfered the prescription but the other place didnt get it. Another time I went to have pictures developed and they came out blank and I still had to pay for them. Really, this location is only good for grabbing things they have stocked on their shelves.

Long Waiting for pickup i think no enough employees.. I personally spent an hour waiting to pick up a 3 hours ago order by my doctor...I will switch to different pharmacy going forward.

The long lines are due to gross understaffing. In order to make a change customers should call corporate and file complaints. The staff isn’t getting the support they need so it’s time for customers to step up.

If I could give 0 star to this store, I would. The manager (Stephanie), was working at the photo area and she couldn’t help me. Another store personal showed up and mentioned a few things that helped me print the right size in seconds but before I started the printing process the store manager walked away leaving me alone. I asked her that I really need to leave and if she can’t help me then ask the same person to come help me who just helped me a few seconds ago. Instead, she asked her security guy to walk me out of the store.

The pharmacist is extremely rude! Do not go to this Walgreens!!

If you are going to use these num nuts for pharmacy purpose dont do it!

A convenient place to get basic health, food, & other items, but the service is ok.

Picking up meds is supposed to be fast right? I spent 40 mins just to pick up mine! Geez! Waste of time!