Its cool... I found all the pops i was looking for at Baybrook Mall and the food there is good to... It was nice and clean and the employees wiped down all the time after someone used anything... Kept the bathrooms clean to...

Came to check on things at my Apple Store at Baybrook mall. We have some really good sales right now. Buy one get one free. Dont miss this super sale!!!

Made a online appointment for 12. Here it is almost 1pm still can’t be seen all this Apple reps are worthless. I’m going back to Samsung

Thank you Ashleigh!! AWESOME customer service. I has no wait time!!! Love it!

Ashleigh was awesome! She was so helpful and her personality was awesome! She made our visit so pleasant and painless. Good job Ashleigh and thank you for the exceptional customer service!

Always very helpful and responsive.

The staff is very knowledgeable.We were in and out with a difficult problem with a iphone hung in a system loop. Well we just got a new iphone.

I went to pick up an online purchase I decided to go when the store opened thinking it wouldnt be crowded (wrong) place was controlled chaos 🙃. The store associates were so helpful and friendly. The gal that helped me with setting up my phone that I purchased for my sister listened to my questions and concerns and explained what my sister needed to do on her end. Im glad I went in person I left feeling confident.

My iPhone 13 pro poor max will arrive November 5-11 don’t think so. I’m resquesting a refund. And I’m going to Samsung. They should just not release nothing every year is the same deal with Apple

Only had a laptop for less than a year and it over heated now i they want me to spend $428 to fix it. Never go here. That’s ridiculous… just a huge money grab

I truly appreciated my experience at apple! Huge shoutout to Jay and Spencer for being so patient and solution oriented with me! Spencer went the extra mile to make sure my needs were met. He spoke on the core values of the company and that was the first time ive heard them. I highlyy reapple in Baybrook they are soo professional and will solve you problem! They gett the job donee!

Amazing customer service, really help me out. Jacks is a great representative for your product.

Its Baybrook....good service, incredibly packed

Awesome customer service. Charley was great. She took care of me answered every question. Then fixed my desk top. Thank you sooo much. You get a 10 Charlett.

Lovely mall and so many stores. excellent social distancing its amazing. nice food too

Wonderful place to shop and buy and find what you need.

Very unprofessional people working there definitely would avoid this one

Super quick for a replacement!! It sucks to have to fork out a lot of $$ for device replacement, but at least the staff here like Kiersten (sorry if misspelled) helped make the visit quick and easy :)

Some really good products but a lot of things are on back order

No clear lines, no social distancing, store layout is flat and pretty boring because it’s in a mall (think large rectangle) but once Jessica found me, one of the floor managers, she signed me in and I waited even though I was 17min. Late. This was good service. Now, my 3 star review is more for the Genius Bar appt process, no clear way of inputting serial number to check possible repair options… had to drive in sat afternoon traffic to arrive, wait, and then be told they couldn’t run any diagnostic nor could they service my MacBook Pro speaker because it’s considered “vintage,” and they don’t even repair or make parts for it. C’mon, Apple, this is why you are accused of selling $$$ products and then forcing loyal consumers to continue upgrading to newer models when the older ones are still running well, with just a few minor parts needed… :(I looked at the “genius” and said, “so, that’s it? Nothing can be done? I just have to purchase a new MacBook for clear sound?” She replied, “invest in a Bluetooth speaker!?”

First time at the Genius Bar. The Genius who helped us was patient and knowledgeable as he walked us through possible causes and solutions.

Had some problems with my iPhone, they helped me out I am satisfied with that. We also took 3 classes they offered iCloud basic, iPhone basic, & Draw, Sketch, & Paint I recommend all 3, I never knew how much I didn’t know about the capabilities of my Apple products. Anyone can attend it’s like a test drive, they will let you use their equipment to take the class, I thought that was pretty cool. Thanks for reading, and clicking like is appreciated.

Not the worst Apple store but definitely not a good one

Busy place but they got to me pretty quick

Best service. The tech was able to assist and fix the issue from our locked IPAD.

I phone 13 pro max and don’t have in store in stockWhat’s the point of releasing a phone if no inventory 🤦‍♂️

Terrible customer service. Mark is apparently a regular employee lead and represents himself higher than a general manager and does not allow customers to share their poor experiences with his managers. If a customer requests to speak to a general manager, he should have the ability to share his bad experience

Happy with how fast this store was. Thank You Mitchell

Horrible service today …he never back up my phone lost my pictures and messages and tried to rush me out of the store … horrible

CLOSEDNEVER NOTIFIED GOOGLEDIRTBAGS

Call the store for a appointment, made appointment drive to the store just to hear is a 1 to 1 1/2 wait. Guy didn’t really care

Arrived to simply by a charger. Was told by security that we have to order online and pick it up in the store. Asked do they not have any on stock? He said yes but we have to order online first. Such a waste of time and energy. Poor customer service.

Don’t spend your money here, you will wait over 2 hours and still won’t get help until you ask someone multiple times. Even when you might be spending over $3,000. I was thinking on getting the MacBook Pro and the new iPhone but after waiting 3 hours for just the phone I decided to go somewhere else and maybe even get it cheaper anyways.

Quick and easy. Made an appointment, seen immediate, pick up was painless.

Limited capacity now and very few hands on devices. Store is great, but some of the employees need to learn more about Apple products.

Apples VS Samsung’s ?????? I stay with Samsung’s

Employee scheduling appointments (Andreas) was so rude and unprofessional. I asked to be signed in and he just looks at me rudely. And points at a dot at the end of a line with no one around except me. And says stand on that dot. I look at him like he is crazy. I stand next to the dot. And he points at the dot and says to stand on the dot.I said look are you going to sign me in? He says its for social distancing. So I said then back off ur not on the dot. And he gets closer. At this point Im done. He was a very aweful person and passive aggresive. It was an awful experience. NEVER will I go back to that store. I know apple is popular and my daughter wants a watch... But NO WAY!

Representative was very helpful and professionalGreat service

Horrible service. Dropped an broke my iPhone X and they tried to upsell me a new phone for an hour then ultimately told me they couldn’t even try to fix my screen because “diagnostics” says it won’t turn on after replacement.It was working before I dropped it and you can see it working even with a broken screen yet it won’t turn on?Terrible

Easy to get to, and easy to get what you need

100 employees at the store and still 1hr to purchase a dam iPhone 📱 ridiculous

Expect a 30 minute wait with an appointment.

I walked in to try and talk to someone about a broken iPad. I was aggressively stopped and told I needed an appointment, and they pointed me in the direction to do so, but were sure if theyd be able to today. The information isnt the issue, it was the way I was aggressively approached, and the attitude I was given for not knowing I needed an appointment to even get in the store. She was very rude, and unprofessional. It was very unnecessary.

My iPhone XS developed a touch screen problem and therefore stopped working. The phone is barely 2 months out of warranty. The phone service from Apple surmised the problem to be hardware.. There were no open appointments to diagnose the problem for 2 weeks anywhere in Houston. There was a suggestion that I go to Oklahoma.I run my business on the iPhone. I am therefore frozen from doing normal business transactions.After days to find a solution, I luckily located an open appointment with Best Buy in League City a week later. I waited a week for the appointment time, and then got a call from Best Buy on that day to tell me that no one would be available for my appointment (they did not show up).Then Apple support advised me later that the Best Buy people are not as competent as their own people.Finally I was told (by this time I had spent 4 hours with Apple support people on the phone) that I could mail the phone in and Apple would diagnose the problem. So Im guessing another week to get a quote.And it will likely be a $579.00 charge which is $100.00 more than the offer I got from Verizom 14 months ago.The pandemic is bad enough, but Apple Customer Support compounds that pain because employees are not able to now work from home without the critical iPhone instrument- no phone numbers and texting.If anything, this is worse than idiotic customer support - it should be a crime!!!Suffice to say I will be very reluctant to engage with Apple again in the future!

Great experience after waiting for appt . all day!

Great service. Very clean. Officer inside was really cool to. You have to make appointment purchase and appointment online before arriving due to the Coco (COVID)

The sales man Andy, I gave time for him to clean his desk ( disinfect) like others who were doing in between every customers, he didn’t do it..Apart for that I took express pickup and it was fast I was in line for 2 min then out by 7 mins.

A really busy place :) but like other apple stores are nice

They dont help you out at all

Brought home an iPhone XR after purchasing it at this store. It was fully sealed before I unboxed the phone. Straight out of the box, the phone had zero charge. It didn’t last a day after fully charging it. After 6 hours of use, I was down to 60%. I understand that mishaps happen and something like this is not unheard of. However, it took me two tries after being passed around like a soccer ball between two store reps, to get my replacement. The rep who did help me was friendly and quick and I was out of there. I received no useful assistance when I asked the first two reps about switching over my AppleCare+ plan. If you work for a company you should at least have enough product knowledge if you’re selling me a service. Don’t just hand me a 1-800 number and say “they’ll take care of it.” I’m glad I’m not having any issues with the replacement device, but I’m likely not coming back here again.

We made an appointment and waited 2 hours since they spoke to us to enter the store, we still had to wait 1 hour more inside the store so that they could sell us a cell phone and the sellers inside the store do not attend until you look for them and bad way!!!

Very bad service I wait more than two hours for nothing, they need to have somebody to check first what do we need and let us know if we need an appointment or not because they can’t do anything for me, I lost time for nothing, is totally disappointed, they have a REALLY BAD SERVICE.

Well we didnt really get to go in to the Apple store but we went by there and enjoyed the walk .From what I could see they had some great things inside. If anyone wants to know what they have they should go and see for there selfs.

Good spot but was really busy at the time I visited

Service is great in person and over the phone. but the extra security outside the store seems more about controlling the line of people waiting, than for some hypothetical robbery.

Love that place!

Drive 1 hour to buy a $1,400 phone all to be told I have to come pick it up the next day. The 4 employees standing outside cant spend 2 mins to go to the back and grab it?

Horrible place unorganized you can drive down the street five minutes to Best Buy and pretty much get what you need as far as iPads go and not have to deal with the chaos

They refuse to exchange my chargers even tho they were still under warranty they said the charger have to look like new no scratches no nothing i called customer service they were able to replaced it with no problem

Great store. Never been in apple store security was excellent and employees very cordial.

Beautiful locality with lots to see and shop.

You have to make an appointment to get in and the security and personnel working the line outside get 1 star. But once you get inside the people are great. I took a MacBook Pro for in for warranty work on the keyboard. Not only did they take care of that they replaced the battery. So my little MacBook is like new. I got it back in 3 or 4 days thru Fedex....

This store would be getting a zero to negative stars. We had an appointment for today to have a repair on an iPhone that was scheduled in person a week ago at the store. Left work early today to arrive to appointment to find the store closed for the day. No phone call to let us know. Was not contacted at all. Now have to wait at least another week according to online scheduler. So glad customer support is not a priority and are wasting people’s time and money during current times. I would love to have a corporate representative reach out.

Great place to shop

They helped me with my husbands phone

Not good customer service. I called to make an appointment only to be told theres no need to make an appointment. But when I got into the store they said I should have made an appointment. The staff said the earliest technician would be no earlier than 4 hours, and they will text me and I have to arrive immediately or my service will be canceled. Well I cant stay there for 4 hours. I have to work!

After talking to to someone online to return my iPhone, was advised to ship the phone or take it to an apple store, so I took it and waited in line, just so they can tell me that at the moment they are not receiving phones, that it will need to be shipped... I’m not sure if they are trying to help or making life more complicated :(

Very unhelpful employees, unable to set appointment with broken phone screen, was turned away at the door. Considering going To local kiosk repair guy in the mall in a booth who was able to help me for less than the cost of my warranty deductible in 15 minutes.

The security guard pushed me, because I recorded her being rude to me. Then no-one in the apple store would tell me her name so I could report the incident. This was caught on video, but no-one seen a problem with her assaulting a client.

Placed my order last night, the pick up process was quick. There was no line, was in and out in less than 5 mins.

Great customer service.

IT rally good Apple

Do you want a bad costumer Service? Definitely apple has it, my boyfriend purchase 3 phones! One lost, (they refund after one month of purchase, because it has to pass 3 weeks that is the time they give you to received the phone,even if ups say its lost haha) he purchase another two together, one he got it in a week and the other one still no charge after 2 weeks of purchase. He decided to cancel and had to go to another state to get the phones( unlocked phones), apple spend a lot of money for publicity and they cant have iphone 12 available, plus they say that it takes 2- 3 weeks to get the phone ( BIG LIE), of course they gave us a coupon of $45 dlls discount that we couldnt even used because they didnt know how to, haha. And just now we purchase airpods, put an hour to pick up, but we decided to come earlier because we where close and it says ready to pick up, and of course they say come back at 6, they didnt want to listen or help us, I canceled at the end because that time is because its an appointment but the funny thing is that I was the only one in the store at that moment hahaha WHAT A JOKE!!So if you are purchasing beware of what can happen, because you are going to find a lot of people not willing to help you to get your phone or money back fast. =D

Great place!

Jason was great

Very crowded and I wish they had more people helping. The people that are their do not have the same training. I had to wait a while to have a question answered.

Good customer service

I was directed to an Apple Store by Apple Care. Just go to the store, they never turn people away Says the Apple Rep. Ok says I, Ill sashay on down to the Apple Store in Baybrook Mall on 11/9/2020 in the afternoon around 2pm. The Apple Care rep could not book me an appointment, bohoo. No worries the good folks at the Apple Store will help a poor soul even if the same employees at the call center cant, sure all I need is the fluff taken out of the charger port. I get to the store, an apple assistant is at the door with a uniformed security guard. Unfortunately, there has been a disconnect between the call center and the store. I will be turned away. Ok, well time to get something straight with Apple. Lets call Apple again from the number listed on the front of the store, maybe the number I called from google search was a wrong number. Although they did ask a lot of questions regarding my phone on that call. I take the number down and walk away from the front of the store. While overlooking the candy store garden in the shopping mall I call Apple again. Going through the motions with the assistant on the call again I explain the situation, remove fluff from phone so it can charge and I can call my loved ones, no I dont want to pay $300+ for a new iPhone 6, I just want the fluff out of my phone thats all, Ill be buying an iPhone 12 anyhow, can you book into the store sometime soon please, no worries Ill come over in the afternoon if needed, I need to call the store?, I am calling the store, Im actually right outside of the store, Im calling the number thats on the front of that store.... so heres the thing pretty much up to that point I wouldnt have posted on here but during my call to the apple outside of the store, the armed security guard stands beside me. Whats that all about? No raised voices from me and not causing an obstruction. Ok this is weird, not only cant you get booked in, you cant walk in, and the store number wont do anything, you can even ask at the store to make a booking, when you need to figure whats up they send a security guard to intimidate you. Maybe they though I was loitering...? Although I did explaining why I was there to associate? So strange... Apple Baybrook and Apple in general start treating your customers with the professionalism that that has built your brand, not with what I experienced.

Excellent, fast service

Buy on line and pick up in the store. Quick turn around.

Very courteous staff...but got to have an appointment. Still hard to wait 30 minutes in line..

Its always so packed and seriously understaffed

This place looks like a prison camp now. Its kinda sad.

Horrible and rude employees... Overall just because they work for apple they think they are superior... They are just security!!! No qualifications required. The brands loosing it too like their employees.

Very friendly. Just make sure you have an appointment.

Very rude security guard kept yelling at my daughter. Sort of pathetic actually

I dont have an apple phone but ok.

Ok

I need a computer for my kid to pricey for great service

The store right now is in what they call a reduced model or something it sucks. If you need anything from Apple don’t even bother just do it online till the fall store reopens.

Just a suggestion. Delivery services such as Postmates, should not have to wait in the long line with the others. Keeps your customer expectations low if they don’t get their products in a timely fashion. They are paying more for the delivery than the “average joe” right?

Service is good. A lot of wait times even for store pickup items. Sales representatives are not so attentive during holiday season

Whenever we go to Apple Baybrook, there’s lot of rush in the store, but their staff are always on the toe, that way customer do not have to wait in line. Staff is Very knowledgeable, friendly and courteous service. They made checkout easy and reliable.

Decent store. Kinda rude staff though.

DJ is amazing hes a double threat he has brains and beauty... He was really great at helping my twelve-year-old son understand his phone and set it up...

My family and I have been long time loyal apple customers since the 1990s and spend thousands of dollars at Apple yearly, yesterday (February 29, 2020), being no exception. In December I brought my iPhone X in due to battery performance because the battery was lasting about three hours of charge time, and I constantly have to charge my phone about three to four times a day. The battery performance was at 84% at the time. My phone was also still under warranty at this time, hence why I wanted it replaced then. They refused to do the replacement and flash forward to today when my phone now is not under warranty, and now says I need to have it serviced (still at 84%). I brought this up to the tech today and said this was frustrating and unacceptable since I am back for the same issue when it could have been fixed in December when it was under warranty. I asked to speak to the manager and she said there was nothing that could be done, but I could get a $350 credit for an upgrade. I’m sorry, but I am not here to get an upgrade on a phone that is six months old and a new one is coming out in six months. Not to mention, I told them not to break my screen protector because I was not going to be paying for another one, which they did, and I had to pay for another one. This is a ridiculous way to be treated when someone just spent over $1,300 the day before on brand new Apple watches. After this experience I don’t know if I will be back.

This is the best apple store I’ve ever been to. I bought a new Apple Watch and trade in my old one and I was in the store for only about 10 minutes. Their customer service was amazing.

I’m just glad they are open !

Its just like any other apple store. Nothing special

Very personable service. My boyfriend and I went to have an iPhone and an iPad checked to see if they needed servicing and the iPad was just needing a little tweaking and it was good to go. The iPhone needed too much so we decided it was better for him to get a new iPhone 11 Pro Max. The young man also took the time to check out my old iPhone 6 X+ and he found it to be in good shape so we saved a bundle there too. Service was exceptional!