Drew and Lindsay were AMAZING! Helped me find a ton of pants and helped me outside of my comfort zone. WILL BE BACK! (after i get paid!) thank you to them for helping me feel happy with my body

Anytime I have a return to make, the manager has an issue with it. He could not take responsibility for selling me a defective item! He expected me to immediately return it once I had noticed the stain on the clothing, as if I don’t have a job and other responsibilities. This is absolutely ridiculous and is an on going trend with management here. I don’t recommend buying anything from here if you don’t want to waste your money.

Bought a shirt that said Medium along with approx. $250 worth of other merchandise. When I got home the shirt was like an XXXL. Drove all the way back today with my receipt and they wouldnt let me exchange for the right size for 24 hours. What??? I had my receipt and everything. I have never herd of policies like this. So now they will be getting the shirt and my whole purchase returned after 24 hours and I will not ever buy from here. Beware. I am sure it will be some other reason they wont take a return when I get there. All over an $18 Tshirt clearly mistagged.

Place was a mess, employs on their phones and just chaos. If you really want to get something from pacsun, get it online or a different store

Returned some clothes. Manager guy just had a bad attitude, and it wasn’t a pleasant experience. I wouldn’t shop here.

Waited 20 minutes to return an item that didn’t fit and they refused to help my teen daughter. If I had been there, I’m sure they would have done so but since it was my teenager, they didn’t help AT ALL! Horrible customer service for a store that wants teens business. I can’t imagine why I would go back! Awful.

I went in there over the weekend with my daughter to exchange some pants I bought online for her that didnt fit. She tried on pants and wasnt able to find any that fit her, she was in between sizes. The sales associate helping us was fairly new and told us all their jeans would fit the same way, so we decided to return them and were dissappointed. However, Gabe, the store manager, was absolutely amazing for many reasons. He let us know a new style of pants had just been released and brought out 3 different colors for my daughter to try on. They fit PERFECTLY and she was so excited. However, she didnt like the colors (shes very difficult when it comes to making decisions). I thought Gabe would grow impatient but he didnt. He actually exceeded my expectations and took the time to get on the website and go through all the color options with my daughter. I was really impressed. Most people would be annoyed by this point.I NEVER write reviews but he really made a lasting impression on myself and my daughter. Thank you Gabe!

They never answer the phone at the Frisco location. Went to store to get help with a gift card and was told call the customer service phone number. Called customer service and they don’t answer. Horrible experience. Manager didn’t want to help at all. Waste of time. 👎🏻👎🏻👎🏻👎🏻👎🏻

Good store with a limited amount of items available to buy.

The manager is rude, unhelpful and sold me two gift cards that have no money on them. He can’t help fix it but now says they were spent! Talk about poor customer service! WARNING ⚠️ DO NOT BUY GIFT CARDS FROM THIS PACSUN!

There is this guy with long hair, hes super ignorant and arrogant. He was pissed the whole time he was dealing with me. And this location does not have variety of sneakers or sizes.

3:30pm website says open why are gates closed

Near impossible to get them on the phone. Once I did, I was on hold for a long time until I finally gave up and chose to spend my money elsewhere.

Had what we were looking for.. Yay!

Fast and efficient return

Great selection of clothes

Went in to make a return and waited on the employee for 10min while he was just adjusting clothes then when he finally came over to help me he was very short tempered dont come to this location its a waste of your time

Waited forever for a sales associate forever to get to the counter to check me out and she was very rude and short with me.