Been here before. Theyre okay. Selection is okay. But the heat in that place is like no other store in the mall. Idk if its the lighting or what. Left without purchasing anything because the air was too thick to think properly. Probably will not care to return here during summer days. Too hot.

Worst customer service ever. Went to exchange a pair of Nike shoes because they were the wrong size but they wouldn’t let us because they ran out of the size we needed. Didn’t let us return because we were 2 days out of the 14 day return policy after previously telling us that we could return any time. Wouldn’t give us store credit. Wouldn’t order the shoes for us online. Now we’re just stuck with $200 shoes that don’t fit. Employees are just not helpful at all, just hanging out and wearing their masks around their chins.

Horrible service. 3 employees standing around doing nothing. Cant even get shoes to try.Update, checked every other store in tbe mall. Noone else had what we wanted so we returned. This time 4 employees still no help. Didnt purchase them on principle alone even tho you are the only store with the shoe. 1/18/21

Associates do not answer the phone ever. I have called multiple times today to only hear infinite ringing.

Dude how do I get a job here. I get to hang out with friends and get paid! Either way, I found my shoes but since nobody wanted to help me... well I grabbed the same pair at foot locker

We went shopping to purchase a pair of Nikes and walked into the store about 10 minutes before they were closing on 3/9/2020. The staff was very friendly and professional and helped us with our purchase. Once we walked out, we realized we left one of our bags of clothes from express that we paid cash with and left the receipt in the bag but couldnt get back into the Mall because it closed. I called Shoe Palace first thing on 3/10/2020 to see if they still had my bag and they did! These employees are trustworthy and were very friendly and returned my clothes I left back to me. If the owner of Shoe Palace sees this, your manage on duty for closing on 3/9/2020 and opening 3/10/2020 at the Frisco Stonebriar location is an amazing employee as well as the other workers that were working with him! Your store is clean/very organized and the staff is friendly, trustworthy and helpful!

I returned a pair of shoes I didnt like here and they did not give me a return receipt. When I asked about it, the manager came and pretty much yelled me out of the store. I called corporate and they seemed very sincere and asked me to email them a detailed description of what happened. I did it and its been almost 2 weeks and have not heard anything back. Obviously, they dont really care. Also, I checked my credit card and the refund was not issued. Im guessing they have shady practices about keeping the returned items but not giving the money back. Now I have to go through the headache of filing a police report for theft and dispute the charge with my credit card company. Just got to foot locker. Lot more professional and not shady.

Stopped at this store for shoe looking

Don’t waist your time entering the raffles!! These raffles are hand picked!! If your name is not of Asian decent your raffle ticket will be put back into the bucket. Sad

Very nice service 👏👏

The young manager only calls back Asian people for raffles. I even heard the lady work there ask the manager why you only calling Asian people back for the raffles? I seen the guy hand pick them out, be fair with the system somebody should call the District manager...

I recently entered a raffle for Jordans this location hasnt answered phone in 48hrs not at all good customer service makes me believe the raffle is rigged or something terrible business. I will never spend any money again here

The store itself is a great store. Manager by the name of Brenden/Brandon Anderson is very unprofessional and lacks customer service skills. Needed verification that I purchased shoes for my daughter after I mailed them to her and was stolen from the postal office by a postal worker. He said he could not give me any type of verification even though I paid with card. His exact words “if they were stolen they were just stolen we can’t do anything call corporate” I asked for corporate number he said it was on the receipt and the website! I asked for store number while being on the phone with corporate he said he didn’t know it it was only his 3rd day! Obviously he doesn’t have the qualifications to be in management. Other than that the associates that work there are very nice and are very helpful. Oh yeah I had the purchase on my account summary but wanted to make sure things were handled faster by getting the actual verification from the store itself!

Really great selection and very reasonable prices

Called and they have horrible custom service over the phone. Guy didn’t even bother to help he just said no to everything. Don’t even want to step into the store now. Talk about a bad first impression. If I could I would give this place zero stars!

Avoid this place at all cost manager was very rude store was just opening in morning was there to return shoes before I could even pull out receipt said he could make return cause he had no cash when it was suppose to go back on credit card . Then he seen receipts was from store in another mall said he couldnt do return told him that isnt it the same store. Will never buy shoes from this store again should have just kept buying my shoes at footlocker champs or finish line. Workers are alot nicer at them stores

Great customer service experience and competitive prices!

Bad service. Unprofessional. Staff more concerned about socializing. Also using profanity. Decent product but I can get it somewhere else.

Good selection

My favorite shoe place

Good selection

Good selection good pricing

AHHHH THIS PLACE IS LITTTT😈🔥🔥🔥🔥

Bad service and worse policies. AVOID this place at all costs

Never got shoe in stock