The staff is extremely professional and knowledgeable. They took their time to answer all of my questions and walked me through each storage unit I inquired of. I recommend this storage company. Areas were clean and seemed very safe. I looked at many other storage companies and choose public Storage because of the cleanliness, affordability and kind staff members.

KC and staff are always kinda and helpful and always provide great service

I rent a unit here and got to know both KC & Tabitha. Let me tell you, they are both very accommodating and helpful not to mention super friendly. I enjoy running into them from time to time when im there. Hands down best customer service experience at a storage facility. Both work hard and keep the office and facility neat and tidy!

Wilma was great and took her time to help with the process of renting a unit. Thank you so much

Tabita and Wilma were absolute great.Way beyond the kind of support customers expect.I really appreciate their help.

Wilma was wonderful in trying to help me, was not able to meet my needs,She referred me to go to public storage on 355 grateful for her help.

Tabitha and KC are a very kind persons.All the guys here are the best.

Wilma and Tabitha were great! Amazing service.

Great customer service and prices

Very clean facility, great service by managers

Excellent storage place and the managers Tabitha and KC are always helpful

Good prices and clean facility and staff is very helpful

Amazing service! Got a convenient storage location

Very fast and easy service. Will recommend

Completed the online leasing which was fast and easy and great location to my storage space.

Great experience coming here, location wasn’t too far from where I live. The move in process was fast and easy and explained very well. Ms tabatha was very helpful with that.

Helpful staff, good location, as is the nature of the business, prices fluctuate,.

Excellent service!!!KC, Tavita and rafael, always friendly fast service,highly recommended!!!

Outstanding customer service! Great and safe facilities. I went once to drop off my stuff and came back about 8 months later to pick them up and all was intact and safe.

If you need a storage unit you must go see Jay and Tabatha. Make sure you have the money for your storage unit, because after the fun I had with these two people, I just had to pay for this month and next month along with the packing materials that I need. They were so accommodating as well as fun which made my experience extremely delightful. When I was all done I was still talking to them because of how they made me feel. Business is business and fun is fun, however when you combine them both together equals a phenomenal experience thank you Jay and Tabatha for a wonderful day that I hope will continue for the rest of my day.

Great place to rent and staff is always helpful

Great place for storage and moving supplies and the staff is friendly and knowledgeable

Great service and clean storage spaces

Tabitha was awesome!! Showed me a unit that was very easy to access and explained everything very well

This is my first time rent a storage property and the experience was very easy. The staff was welcoming and resourceful. KC helped me with all my storage equipment needs that I didn’t realize that I needed. Thank you for making this transition easy!

Wilma & KC where very help in renting my space, thank you!!!

This is a great place to rent a storage unit and managers KC and Tabitha are always so nice and helpful

Great service thank you to Kevin!

Excellent service and friendly staff

I really liked the place and the lady in the office Tabitha was a really sweat lady and helpful

Tabitha good People help for rent store

Exceptional service from Tabitha and KC!

Good sevices

KC and Tabitha always provide us with great service and they keep the facility in great shape and are always friendly and ready to help

Always a pleasure here with tabatha and KC they always so helpful

Rented my unit a few days ago Tabitha was great!! She explained everything so well and was very polite.

The team at this location was extremely helpful and made getting situated very easy. Casey patiently helped me with getting everything done over the phone when I wasn’t able to make it to the location in time and even helped a little past closing time to make sure everything was handled before moving in. Then next day, Jay and Tabitha made getting situated into the storage simple and sweet. Much appreciation for the team at this location.

Managers KC and Tabitha were so helpful and knowledgeable. I would highly recommend anyone to rent a storage unit here

Tabitha, Jay, and K.C. provided excellent customer service. The process of checking in was smooth and when I had a question they made sure to look into it and follow-up with a response. Well maintained facility. Would recommend this location.

Casey at this Gaithersburg location worked w/ me over the course of a few weeks to help me during my move cross-country. He was very reassuring, competent, professional, and just plain awesome. When we hit a bump in the rental road just before my unload into the unit he went above and beyond working hard to resolve the problem and make everything better than right. Highly recommend. He deserves a promotion!!

Great customer krissia and Kc answers all my question really recommend this public storage location 🙏🙏🙏

Reserved online and rented inside the store wonderful employees and tabitha took her time to explain everything very well.

Tabatha and KC were the biggest help. Customer service was great. They were very pleasant to work work with.

Good prices

KC was so helpful in giving us all the options and getting us just the right storage space that we needed

Signing the lease was such a quick process! I was in and out! And my storage unit very convenient I Will recommend.

Very helpful and professional with both my mothers unit and mine. Worked to meet our very specific needs. Great customer service. Thank you Tabitha and KC.

Rented a few days ago, it was so quick and easy and my storage unit was in a great spot-very easy to get to.

KC was so helpful getting me the larger space I needed in a convenient location for me. Everyone here is so helpful and nice

HIGHLY recommended! Jay and Tabitha were so welcoming and friendly that it felt like I was seeing old friends when I went in. They answered every question I had and made sure to go over everything thoroughly with me.

Staff was very helpful and facility is nice and clean

Amazing service!Tabitha was really nice we had a great experience and service.Only thing that was not to my liking is that they require you to have insurance on the unit other then that 5/5.

Always great service from KC and Tabitha when I stop in and the facility is clean and well maintained

Great place for storage and KC and Tabitha are always so kind and helpful

Great location! Will recommend

Good storage place. The gentleman that helped me made sure that I understood all the ins and outs of the place. He walked me to my spot and made sure I knew how the gates and doors worked.

Lydia and Tabata are amazing their customer service was above and beyond regular customer service. I was in and out with advice on how to maintain good standing while renting my storage. I recommend both for their excellent job and amazing personality.

Move in was fast and easy!! Decent prices and location

Rented yesterday and i had a great experience! It was fast and easy.

I was assisted by Lydia and John. They were so nice and took their time to explain everything to me. Lydia walked with me and showed me my space. I left happy and highly satisfied.

There was an issue with my bank and so I couldn’t make a payment to allow access to my storage unit. After a long hour of being on the phone with my bank they finally allowed me to use my own card. Kc one of their employees stayed a little later just to help me out even after they had closed.

Had a great experience renting here! Great employees will recommend

Very great customer service! The employees that work here are good at what they do! 5 star service

Excellent service and prices on their storage units and clean facility

Location and prices are great! I ended up renting two units a couple days apart!

This place is the worst storage I have ever deal with, they are ripoffs. I vacate the storage on my schedule date. Left the storage door open for them to see that I vacated if they come the next day, I call them this morning to tell them the rude lady over the phone want to charge me. My first day was the same they force me to buy a padlock which I don’t need. Same on them. I will never ever go there again or refer anyone to go there. RIPOFF IS THE ORDER OF THE DAY.

Poor reviews are a result of unrealistic expectations or simple ignorance. This is not a 5 star resort, it is a secure, well maintained facility with plenty of storage options, inside or out, climate controlled or not, drive up or elevator access, small to huge and prices commensurate to amenities. Staff is knowledgeable and engaging. Bridgette assisted me, showed me the facility, and explained all he nuances of location an my unit. @PublicStorage Management - take care of Bridgette, she is winning you customers.

Staff was very well behaved and facility was good price. However they had issues with the front gate, it was open for a month I rented. Anyone could have entered the facility without a gate code. Recently I passed down the place and looks like its fixed now. They only downside is they force you to buy their lock. Be prepared to purchase a $25 lock to their advertised cost

Lydia has outstanding customer service skills and was extremely helpful in getting me into the right storage unit! I highly recommend going to see Public Storage at 501 East Diamond Ave, Gaithersburg, MD 20877.

This is a great storage place as well reasonable and the young lady that assisted me was very polite and helpful shout-out to ms. Lydia C you guys keep up the good work

Lydia was very helpful and knowledgeable about the size I needed for my items.. I would recommend Public Storage to other customers..

Lydia was very helpful in assisting me and made sure I was on the same page with everything. She answered all of my questions and concerns and was overall very polite!

Cons:-They aggressively raise the rates after your initial contract. The price increase is huge and they are not upfront about this when reserving the units and they dont give much warning when the price increases are about to occur.-There was evidence of rodent feces in our unit and some cardboard boxes were partially chewed. There was nothing of interest in our unit for rodents so the damage was minimal, but there is a pest problem here.-The temperature controlled units are still very humid and you need to replace desiccant yearly or even more frequentlyPros:-nice staff

Very attentive and polite staff. I really liked the service and the space. I recommend it to everyone.

Lydia was very sweet and helpful! The prices for the storage in not bad at all.

The staff is super FRIENDLY!!! Marc is amazing! He gave great customer service! His manager was so kind and informative since this was my first time renting a storage unit she gave me helpful tips! I will be returning to this store AGAIN! Thanks again you guys!!

This Public Storage (PS) location provides professional and excellent customer service! One of the managers (Francis) assisted me with signing up for a unit. I had reserved a unit online, and he confirmed that. Then proceeded to escort me to the unit which was clean and in move-in condition. We then returned to the main office and completed the necessary paperwork. It was quick and easy, yet thorough. I am a very satisfied customer, and so glad I chose this particular PS location for my storage needs! Thanks again Francis for providing outstanding customer service!!!

Jenny and Liz are amazing! They reviewed our storage options and helped us find the right one to cater to our assets. They were very informative, professional, sweet, and patient. I appreciate their great customer service and hope they are recognized for providing my mother and I with a positive experience.

Lydia is a great person helped me find what I needed and worked hard to find the right box

Great place for good quality moving supplies and boxes

Lydia Carson was most helpful through my entire process.Professional and went the extra mile.Thank you

Rented yesterday and everything was explained so well! Great employees and good facility

Nice people, good location. However there was a rather large air vent taking up about 5-10% of the space I paid for. Then four months later, they increased my rent almost 25% ($55/mo to $68/mo.)

Tabitha Lydia and KC has outstanding service they explained everything so well.

K. C.Gave me excellent service today here at public storage!! I couldn’t be happier. I’m glad he was here on site especially since I’m elderly I needed the extra care he gave me. I’m happy with the service!!

Thank u Shayla,Your service was extraordinary. The demeanor with which u deal with the customer is exemplary. I couldnt do the regular review, your property number is #25860.I reviewed this location a year ago. I came for a service today and found another team. Their services will make you feel wanted and really want to come back again. Each team show the same high quality customer service. Ms. Shakeyter Brown provided me service today and I want to thank her for her extra dedication.

I highly recommend Public Storage hands down.I researched several storage facilities and Im so glad I chose to use Public Storage in Gaithersburg, Md.I called the main office to help me decide on the size of the unit, the best location for me and found out that they were offering a promotion, just $1 for the first month. The representative was courteous, upbeat, and extremely helpful.He then gave me the name, address, phone number and the name of my contact at the location I chose.The facility is a lot larger than I imagined. I immediately met with Emily and Diana, the manager. Diana very efficiently and quickly helped me go through, read and understand the automated documents/contract that I had to sign. She and Diana both were very personable, efficient, courteous, professional and knowledgeable. Emily did a great job as I was in a hurry to move my things in. She walked to my unit, showed me the best and quickest way to gain access to my unit, and as we walked through the property, Emily pointed out all the safe measures they take to ensure everyones safety. The place is well lit both inside and out. Its also very clean and they have carts available during office hours.Without a doubt, Im thrilled that I chose Public Storage. They have facilities across the continental US and parts of Canada.

I love to do business at public storange on east diamond Ave the staff are very friendly always ready and will to assist you, THUMBS UP to TABITHA for always making my day when I visit, she is always making sure I get everything I need leaving me satisfied and happy. Keep up the good work.

Merinda is a great person would love for her to work along with me if she reads this your a great person and worth so much more.... Thank you for all your help your great... customer service skills are definitely one of the best!

Liz and Diana in the office are two beautiful, amazing humans!! They are super stars and knew exactly what merch I needed to make my move easy and successful! If you need packing supplies come here!

Diana provided great customer service! Extra time was taken to answer questions clearly. Thanks for being so helpful. Highly recommended!

The staff is very enjoyable, while picking my unit they were really understanding and considerate of my needs. If i had to store things again, I would certainly choose this property! Its very clean and accessing the unit and driving my car through the lot is very easy!

Loved the Hospitality, cleanness. The employees (property manager and Melissa) at this location was very helpful, they provided detailed information and answered all my questions with no hesitation. Its good to know I am in great hands. Thank you guys for providing me with excellent service.

John was great! Nice clean orderly upgrade today. Thanks guys!

Service by Diane and Tabitha was great. Diane explained everything very clearly, like a true professional. They both get 110percent rating from me. Thanks!!

Very nice facility. John Maher is very kind and thorough.

First time renting a unit and Francis did an outstanding job, very professional and on point with all my questions. I even called to double check something with him and he was very patient and understanding to my needs on the phone. Highly recommending Francis as a team employee!Was a great pleasure to work with him.

This was my first time in this public storage and a young lady name shelya did a fantastic job she knew exactly what I needed, for her to be a new employee in training she knew more than others did which is a great impression for me . She provided me with the best customer service Ive received in a long time and because of that great service of this young lady I will continue to come back to public storage. Thanks to the young lady that provided excellent service to me thank you so much!

The service was ok until I called and told them that we will be moving out in a few days. 2 days later (Monday 11/2/15), we stopped by to get a few things but we could not be able to open the lock while it was still functioning a couple of days before I called them. What a coincident! A lady worked there told us that they need to schedule the District Manager to come and cut the lock on Wednesday (11/4) and said that they would notify us. We kept waiting but never received a call from them so we called them Wednesday afternoon, they said the District manager wasnt able to come until Thursday (11/5/15). We came over today 11/5 and the malfunction lock was still there then they said the district manager came Wednesday night but there wasnt a lock to replace so he/she could not cut it. Great! They then told us to go buy another lock to leave there, and the district manager will come cut the lock whenever he/she can. What kind of service is that? Why do you need the district manager to come and cut the lock? We need to move out by this weekend 11/8 but cannot even start now and keep waiting for them. Is this the way public storage work? Is it because they dont want us to move out or so?

I had the best experience and Lydia was absolutely amazing .. highly recommend