Long line, once we were called up the associate walked away from our register to help someone else for 15 minutes, and finally after contacting the manager via phone, gave us the refund for the merchandise that another associate sold us in error a short time earlier! Very frustrating!

Very helpful and knew their parts for trucks.

Its an Az. Under staffed.Phones before paying customers.Gotta wait to pay cash.Only have one of each part in stock even know every car has 2 sides.Just like all of them. This one is better than most because Tony the manager actually does his job and more.

The girl with glasses there very ignorant disrespectful thinking in her small brain she is a piece of important thing.Her supervisor must remind her she is there to serve with respect.Disrespecting customers just lower her more.

I went to pickup something my husband needed, they helped me in getting the correct part without acting like I was bothering them (greatly appreciated).

No no it was great you know I thought three was okay but anyway thanks for responding back

The young lady very helpful 👏

The worst service I ever got. Walked out left my purchase on the counter. No one even said a word to me. Left after waiting 10 minutes for someone to help cash me out I will never go back. I can get stuff for my car anywhere.

Very nice, good help.

I bought oil from this location on Sunday. I kept telling the sales person that I needed 5q of oil for my car,but he said to trust him,because i would only need 1quart. Well,Im stranded in Detroit now,because my car wont move,due to my 2014 Equinox needing more oil. If the guy had just listened to me and not try to pretend as if he was a mechanic or an expert on cars,Id be home by now.....not stranded. Definitely need to retrain people that were there Sunday morning/early afternoon.

Great staff. Very helpful

Good place to find what you need for your car

Have to be careful will recieve wrong parts

Tried to call for information on a tire key. Got a lot of attitude and was put on hold. Stayed on hold for 15 minutes. Called back and was spoken to rudely again and put on hold another 10 minutes. Terrible customer service.

You are are courteous and super helpful. Thank you for all you do.

Awesome, knowledgeable and helpful staff!

Shop here all the time, helpful staff.

Very helpful and fast service...

Dee the Parts Mgr was beyond exceptional 👏 👊💯 Not only did he put a new battery in my car and helped me try to figure out what the problem was in this 98 degree weather for over 2 hours🤯🤯🤯 he didnt to go threw all the trouble but he did. He definitely deserves a raise. Ahhmazing customer service

Garden city have one of the best service the one in Livonia on five miles have one of the worst service ever the shift manager Mike is african American one of the LAZY manager who destroy AUTOZONE BUSINESS I RECOMMEND TO A DISTRICT MANAGER TO SEE STORE VIDEO CAMERA if ofcourse THIS LAZY MANAGER MIKE FALSIFIED THE STORE VIDEO CAMERA THIS LAZY MANAGER MIKE HAVE A WALFER SECTION EIGHT ATTITUDE I HOPE DISTRICT MANAGER IS GOING TO RESOLVE THIS PROBLEM THIS STORE IN LIVONIA ON FIVE MILES HAVE A HARD WORKER HISPANIC MAN HI RESOLVE MY CAR PROBLEM I HOPE DISTRICT MANAGER THINK TWICE WHEN HE PUT A MANAGER IN CHARGE IN THIS STORE OR ANY STORE MIKE THIS WALFER SECTION EIGHT ATTITUDE WHAIT FOR COMING FRIDAY TO GET HIS PAYCHECK THATS ALL

Customer service was great

I made an online purchase and forgot to pick it up before going out of town for a few days. I called the store to see if they still had my order or if I should order it again because I realized it had been sometime since I ordered. The women was very short with me and said she looked up my order and said there was nothing and I should reorder. So that’s what I did. When I went to the store the man who helped me says you know you ordered this twice! I explained what happened and he acted like it was my fault or that he doesn’t know what happened while the women was right there helping someone else and says nothing. This is not my first bad experience with this women but I assure you it’s my last! O’Reilys is right down the street and have been nothing but nice to me.

Went in to purchase a new battery and had a great little friendly chat with the young lady employee.

Dwayne was extremely helpful, the store was clean, and the prices were fair. All in all, a very good experience.

Great crew, quick turnaround for a last minute special order battery.

FOUND ITEM SPECIALITY FOR ELECTRIAL CONNECTIONS...JPS

Great staff and good prices.

Today I called this store in dire need, on a hot Sunday afternoon, with some help testing an alternator in my car. Nicole, the clerk who answered the call was welcoming and polite as she informed me they would be able to test it for me. I arrived shortly after, and at the store Damone was the employee who came out immediately to take a look at my vehicle. He pointed out right away my battery was installed incorrectly, and that my battery was low. I had no idea of either! Damone then immediately grabbed his own tools to help reinstall the battery properly, which was way above and beyond the call of duty. He advised me to on how charge up the battery and I was on my way in no time. Mind you this was in 90 degree weather, during a busy day at the store. Awesome customer experience today, and I am pleased to be a returning customer to this location. Good customer service is so rare these days, and it is all about having good people as employees. Nicole, Damone, You two rock!

The lady at the front counter was very nice to me

Good place to get parts

Impatient people. Id rather have went to o reillys

This is the best Auto Zone...I called 3 others none of them had the 2 parts I needed but when I went to this one they not only had my oil pan in stock but the gasket I needed too...so they get 4 stars from The Breezy One

Great prices but always a long wait at any store!!

Not only did they install my battery, they tested my van for other possible issues as well. Im very grateful for the service they provided me with.

Had to get Lucus Gas Treatment and airfreshner which were on Sale 2/$5. Was able to used my Auto Zone Card Worked out great. Thanks for all the help. Will be back..🚗🚘🚙

Came here at 8:45 pm on a Monday and the shop was closed with no employees inside despite the posted closing time being 9pm. Seems pretty lazy to do that. But they do have the tools I need usually and the employees are nice although they know little about vehicles. YouTube and Google are hard to beat though.

Very helpful and quickBeen going there for years and is still my go to location

This is a great autozone. The employees are very helpful and nice. The store is also very organized and stocked properly.

Clean store not too crowded staff member was helpful not just trying to make a sale. Good place.

As long as Ive lived here this location, this location has just really slow service. Today, I decided to stop in and get new wiper blades. Well I needed some help deciding which ones I should get and no one asked me for help. Didnt help with the fact that there were just two associates there. And once I purchased my blades, the gentlemen did offer to install them for me. He went to the back to, assumed to get his jacket, but he never came back. He apparently had to go to the bathroom. I ended up going back into the store to see if he was available. He was and he did install them for me. I dont know, I guess its the little things that just bug me.

Usually pretty decent

The gentleman that helped me at the counter was great! Thank you!

Went in there a couple of weeks ago bought an oil change spent $46 it said I had three credits toward my next reward ended up buying another oil change the next day for the same amount of money it said I still only had three credits toward my next reward just went in there today spent $22 its still only have 3 credits towards my next reward

Slow as hell

They came out in the freezing weather to put my blinker bulb in. I appreciated the guy who did that. Darn I cant remember his name. Tall man I wanna say his name started with a C.

Went in for a battery change. Car was completely dead and would not start. Purchased battery and asked to get it put in. Was told it would be an hour wait when there was no other customers in the store yet and the employees proceeded to argue in front of me saying no one wanted to help me. My nine month pregnant girlfriend was in the car still and it was 9 degrees outside. I went ahead and replaced the battery myself as she waited in the car. No employee tried to help me or even acknowledged me when I went to wait in the parking lot. When I addressed the manager, Jason, he was rude and said they were very busy when again there were employees sitting around on their phones and I was the only customer in the store. This experience was awful, I was shocked. I asked for a way to contact corporate and the manager refused to give me information and only gave me his first name and a general number to call. The store number was 2262 which I was able to find on the receipt. I will not do business with Autozone in the future. Honestly OReilly has the same battery for $10.00 more and based on this experience it is well worth the good customer service I receive from them, wont make that mistake again.

They are great people and very helpful when you have questions they will help you with the answers as best as they can..

Good courteous service. Staff is very friendly and helpful

The manager there is is the rudest manager Ive ever have had the most un pleasant experience with very unprofessional dont know his name unfortunately but I can describe him as a taller male black African American. I am speaking of the AutoZone in Garden City on Middlebelt Road

The have the most arrogant people working there. You try to tell them what you need an they try to give you somethimg completely different. Also is you get a male cashier named angel. When you tell him you are paying with a card an he goes oh well it is messing up a bit. Tried it 6 different times card didnt work an then he tells me oh well do you have another one. Like if it didnt work why not take me to a register that one does work!?!

Always good people and very helpful... A little over priced compared to other auto places but non the less good

Nothing against the employees but corporate has understaffed this and other locations as well. If theres a few people ahead of you plan on being there a minimum of 30 minutes and they close at 7:30pm now!

Ive been shopping this store for a few years nows..I highly recommend it...Always clean very stocked and most importantly the staff is always helpfull..not treating you like its a chore! Chad runs a good Ship there.

Good place to get oem parts right away

The service is quick the store is clean and the employees are helpful

Had the part in stock. Excellent customer service.

Waited over 15 mins for help because the racist white guy wouldn’t talk to me

Decent prices on parts but the customer service is bad in general, long waits and useless employees who cant find parts, have no knowledge of the parts, or really anything. Spend a few more cents and go down the road.

Ryan is a good dude who went above and beyond for me. Great service.

Needed a headlight bulb, got a great price on a better bulb than I planned on getting.

Always super friendly when I go in for anything. Helpful and knowledgeable about whatever questions I have.

Had what I needed in stock... even got some insight on another project I am working on.

During the polar vortex, they held the last battery for me. Nicole was wonderful!

Nice people there they He Ok me with my car .

Excellent parts store and very helpfully

Ive delt with a LOT of car guys that believe they are the end all be all of car knowledge, but the manager i talked to here has set the new standard. After explaing the problem i was having, and the issues involved in diagnosing the problem, he belittled me and the person i was with at length for not coming to the same conclusion he had. Turned out his solution wasnt even correct, according to the mechanic that fixed my cars problem shortly after leaving the store. The next time i go to an autozone, it will not be this location.

Great store always helpful

I love AutoZone and every time I go to AutoZone I always get great service

This place fantastic. Helpful employees.

Good location, excellent staff, and a very clean store. Theyve been more than helpful every time Ive had to go here.

Knowledgeable and helpful staff, we were able to get everything we needed for our car.

Good location, honest helpful people. No complaints

Suzy is awesome.

Love this place these people are the best

1st experience here was good. A young guy put my wipers on for me free of charge(got them from the Kmart that was closing nearby for a discount). Today I sent my mom there to get hers done. She said the guy acted as if he didnt want to come outside, then told her no they couldnt unless she bought another pair from this location. He also laughed at the fact that her or my brother couldnt figure it out themselves. Lazy and rude customer service. Its a shame we live near by and wont be back!

Very helpful employees, and they are patient lol i know from experience

The staff tried to be helpful and they are nice but not vary knowledgeable.

Customer service is definitely not a point of emphasis.

The manager that was there was very very helpful with a battery problem he installed new battery car wouldnt start I dont doubt it was a starter he helped me get it jumped off so I can get to a repair shop way above what was expected from a parts store thank you autozone

Bought a battery that turned out to be a dud. They came to my house, jumped me, tested my battery and alternator and replaced with a new battery. They really went above and beyond to fix the problem, and with the quickness I might add. Im sure thats not normal protocol, so I appreciate these guys. Thanks especially to Josh and the woman manager that took care of me. Strongly suggest this place

This store is extremely slow and always seems understaffed. I have never seen more than two employees working at one time.I also arrived today, 2/8/19 at 9:00 AM (hours on the door state they open at 7:30 AM) and the door is locked with most of the lights off. They should have been open for an hour and a half now. There is one other car in the parking lot, but no one to be seen.

Place is good, but need more staff. I been there but did not buy

Friendly staff. Answered all my questions and recommended products which were not available in the store at the time.

Good service very helpful employees

The staff are so helpful at this location :)

Very helpful and friendly.

The staff were very helpful.

Great crew, always there to help out

Fast service not crowded

Ron the manager is not a people person to say the least he is a verrrrry Lippy little man i went to exchange a duralast part that had a lifetime warranty and he told me to take it to the store i got it from because it wasnt his problem hes lucky i dont like jail so screw auto zone and dont bother calling they just put you on hold and dont answer

Fast and polite, and they even helped me fix my car problem...

Counter person was not qualified on how to operate the starter testing system and did not ask if I had a discount card

Was looking to purchase a new starter ended up purchasing a reman starter it was bad got a second one which it was bad. now ordering a new starter which is going to take 3 days.

Very helpful and knowledgeable employees !

Great service

Good staff and very helpful

The people here are very helpful

Great service and knowledgeable people!

Poor customer service and the prices are outrageous!

Ended up being the wrong locatio, but the staff was courteous.