I recently moved here from Alaska and found I was ready to trade in my 4x4 Chevy Suburban and get something newer. I had talked to Kyle and told him what I was wanting. Well they got in just what I wanted and he called me on a Friday and set us up for the following day. I walked in early we started the deal and they made it very easy and affordable for me to trade mine in. They managed to get me into a 2022 Pathfinder, which is 4 years newer than I was driving and I am saving $225 a month. Everyone at the dealership was very sweet and made me feel like I am part of the Grainger family. I will be telling all my friends and family to come on down and see Kyle at Grainger Nissan. :)

Overall great experience. Zach took care of me and was able to surpass the estimated wait time of 1:30hrs, down to only 30mins. He spoke with me and treated me right. Took the time to explain what they did.

Came in looking for a kicks, they didn’t try to up sell me. Worked in my price range. Went above and beyond to get me the color kicks I wanted. Very pleasant experience.

I’m always satisfied going to Granger Nissan Chatham Parkway. One of the managers Mrs. Kim definitely cares about their customers. Also, representatives Kayla and Mike go above and behind and I appreciate the service from them. All of these people deserve raises and promotions and they’re keeping the company going along with the other great employees.

WORST experience ever !!!! I recently reached out to an old classmate about purchasing a Vehicle. She informed me that another old classmate ( George Futch ) that sold her a Car and he works at Grainger Nissan on Chatham Parkway in Savannah Georgia and how he’s really good . I reached out to him on Facebook. I went in the following Day and he’s customer service was out of this world. I put money down for the Vehicle I wanted. He even came back in on his off Day to make sure everything was okay. I pulled off and noticed a very loud noise coming from the vehicle. I returned and 2 different workers drove and heard the same loud noise. Sales manager BILLY MANNER looks at me and says I can change the hubcaps or give you a refund ( no what can I do to make this better or let me give you a loaner car. His Customer service is awful). Fine I said give me the refund ( which I had to wait a couple days for). I called George and he was upset about the situation. I’m a traveling Nurse and had to Cancel 2 hospital assignments all because I was sold a bad vehicle ( that I only had for 30 or 45 minutes). I advise any females looking for a vehicle to NOT DO BUSINESS with this dealership.

Grainger Nissan is the best dealership around. Chandler B is the best, he is personable, kind,patient and makes you feel like a friendand will do anything he can to make his customer happy. A great guy! Everyone therereally works hard to get you what you want. Great experience and would highly recommend them. I love my vehicle. Thanks grainger Nissan.

I wouldnt go anywhere else for the awesome and perfection they do and wasnt here but over an hour, they were all about me and my vehicle

Would not recommend them on any level. Worst car dealership ever. Please go somewhere else to purchase your car. Honesty Is not a key policy. They are not a dealership of word or contract.

Friendly staff! Got approved quick! However recently I had a issue with my car running hot that we purchased earlier this year from them. I called for a little over a week to get it checked out and they gave me a run around with a service appointment. I couldnt take a chance and let my car motor blow up so I took it to a local auto repair shop and they had me in and out within a day. So I dont think Ill be using Grainger service department anytime soon.

I came into the dealership not thinking I was going to buy a new Nissan but the deal was too good to pass up. I got a wonderful replacement for my 2014 Rouge and get to keep Granger Nissan as my goto shop.

Service was excellent! From my phone call prior to coming in, the way I was greeted and while I waited, a really nice lady offered me bottled water.. everyone was smiles.

Customer service was great. We were kept in the loop regarding our vehicle status and they worked as quickly as possible to assist us.

The service was fine but the cost is high. It was my first visit and I was already there so I went through with it because I was already slightly over my 5000 miles and just wanted to get it done. I was informed there are options coupons and promotions that run on a regular basis so I like that they have this along with the Nissan rewards to help with offsetting the cost.

Experience was great, work was done in a timely manner.

Everyone was nice and friendly. The only negative was the car was supposed to have been cleaned when I looked under the mats there was dirt and grass, so it wasnt cleaned that well. Thats the reason for the lower review.

My experience was great. The only issue I had was I had to call them to find out what was going on with my car. Other than that they took good care of me.

They were there to help me. Made me feel important. Most friendly staff Ive ever came across. I will be going there for anything I need with my car and future cars

The crew at Grainger Nissan are super great, always helpful and they never disappoint us! Thanks for being so great!

Our salesman Joe Fuson did a great job of making us feel comfortable and welcome at the dealership. The whole team there never made us feel pressured at all. It was a great experience.

Always do great work on cars.

My service advisor was DeShawn and he was AWESOME!!! Hes always so nice to me and make sure Im satisfied when leaving.

Everybody is always so nice and I always get a free carwash with my oil change

Told me I was going to leave with a car, did not happen. I brought my own from someone else. STILL BLESSED!!!!

Both Aaron and Matt were amazing to work with and made me feel comfortable with the process! They got me a deal I was good with on a car that was above my expectations. I would recommend this dealership to everyone I know.

Ive been a long time faithful customer. My last maintenance visit was great and didnt break my wallet for once.😂

My salesman was Mr. George he was very nice and welcoming. Everything was explained to me Thoroughly. Everybody in there was nice and friendly and had great and positive attitudes. For my next car I was most definitely come back

I went to Grainger expecting to look at a car wait while the salesperson had to consult with several people while I sat there all day. Today I dealt with Ronnie Stokes and he was the nicest person ever. He got me in a car so quick and all of my paperwork was done by the time I finished with the test drive. The finance manager was awesome as well. These are the nicest most professional people. If you are in the market for a car please give Grainger Nissan a try. They are the best. They honored all of my requests. I can’t say enough about the awesome experience that I had at Grainger.

Went to to price shop and met with Abbi, followed up with GM Billy and then Greg, so within 4 hours I had driven off the lot in a new Rogue. First time in 56 years of buying cars, I left after my first day at a dealership. Fabulous experience, thank you all!

I was satisfied with the work performed. I was just a little puzzled, however, that an oil change and tire rotation took nearly three hours. If Id known that time slot was so busy I might have booked another time. Maybe, in the reservation system, to prevent overbooking, there should be lower booking limits before a time slot shows as unavailable.

The experience was horrible. They insulted our intelligence and treated us like naive folks. The sales rep was pushing and rushing the sale of an overpriced car. It was at a lower price in another dealer. He kept insulting the place where we are from and b-sing us all the way.Then the sales manager came in. He was a chauvinistic piece of work. Treated us even worse and condescending all the way. Pushing the sale all the way over and insulting our intelligence.I understand their work but keep pressuring us for a sale does not work. We took our business elsewhere.

I had an oil change. The service was okay but there was a communication issue. I was not contacted when my car was ready so it was left at Nissan overnight. This was frustrating since I called a couple of hours after my service but it was impossible to get in touch with a service technician. When I called the next day I was told that the vehicle was ready not too long after the vehicle was dropped off but they had the wrong phone # on file. Curious to me.

Juan Martinez was fabulous! We visited Hyundai, Subaru, Chevy, and Nissan in Bluffton, SC. Drove cars in each place. Decided on Nissan Rogue and returned for another test-drive. Unfortunately (or maybe fortunately) Bluffton Nissan could not get a light color which we desired. I found one in Savannah and set an appointment. Juan gave us a more thorough experience than any of the other four had done. He spent time telling us about many features before getting into the car. He drove first and explained various features which allowed me to look at the dash not the road and begin to understand the features. After that I drove and we went on various roads because my husband wanted to be sure the road noise was not only low on smooth roads. Once the decision was made, Juan made the buying experience easy and continued to teach us about features by watching videos on the computer. We also met John in finance and he explained everything well too.

I had purchased a battery (even though your inspection said my battery was good) and I replaced my back brakes and had my rotors turned. You all said I needed tires, even though the treads were still pretty good. Because I sell insurance and am in my vehicle A LOT servicing clients, I agreed to 4 new tires. I was told the tires I wanted werent in stock but would be in the next 2 days. I came in 2 days later and was told my tires were in, and it would take about 2.5 hours to put them on and do a front end alignment. My Nissan scheduled appointment was for 8 a.m. I told Chris (the servicing agent) that I had to be in Richmond Hill by 12 noon for an appointment and was assured my vehicle would be ready. Two and a half hours went by, and no one said anything to me. Three hours, and no one said anything to me. Three and a half hours went by, and STILL no one said anything to me. Finally, I went to the servicing desk and inquired how long before my vehicle would be ready. By this time, there is NO WAY I can make my appointment. I watched the older gentleman run back and forth for about 10 minutes looking for Chris. When he finally found him, Chris comes over and tells me there was a mix-up in the tires, but they were just NOW putting the new tires on. I asked how long that would take, and he said another hour. I said, No, sir! Bring me my vehicle NOW!!! He had them return my vehicle to me and he asked me for another chance to make it right. I was upset and didnt say anything. The next day, he sent me a text taking ALL the blame. I was all set to give him another chance since he took responsibility, but then he also said in the text that the tires that came were similar to the ones I wanted but no the same. I now have trust issues. I know it is common to try and fleece females who come alone, assuming they are now knowledgeable. My father was a mechanic for over 30 of his 50 years here on earth. I dont know everything about cars like he did, but I DO know when I am just being swindled for commissions.

What a great experience. Joe F was the salesman and he was awesome! I would recommend Grainger Nussan to anyone looking for a new vehicle. 👍

Grainger Nissan was prompt and provided excellent service. The sales team as well as Greg in finance were terrific. Our salesman Quinn is. We to the area and we can’t say enough about him. He followed through was very professional and did an excellent job!

Bought a 2021 Altima SV this past week. Ronnie Stokes was awesome with his knowledge of not only the Nissan brand, but also of the competition (Toyota). He is a straight shooter, no BS. I will definitely buy from him again! And Billy (Sales Mgr) worked tirelessly to get me financing that worked for me. These guys are a class act!!

Took my car in for an oil change and I was in and out in no time. Great customer service. I will definitely return for my future service needs☺️

I can not say enough about the customer service at this dealership. My daughters and I were 6 hours from home when our Nissan Armada wouldn’t start. They not only towed our vehicle, and assured us we would be back on the road by the next day but they also called and texted me with updates and then picked us up from our hotel and got us to their dealership when the repair was complete. Everyone was so very helpful from the lady who answered the phone when I first called, to the service cashier and of course Garris, the service advisor who personally took care of us.I have to say when if I first googled the nearest NIssan dealership, it was not Grainger Nissan that popped up, it was another Nissan dealership near by. I called that place first and they told me it would be Friday before they could even have it towed (this was on Monday) and then they told me that when they got it to their dealership they didn’t know how long it would be before someone could look at it!! I told them we were traveling and were 6 hours for home but it didn’t change their mind nor their service. However, as soon as I called Grainger Nissan and told the switchboard operator our troubles she immediately got me in touch with the service department who didn’t even hesitate to start the process of getting us fixed and home. I know they were busy, and I am sure, as everyone else right now, they were probably short handed but I never knew that because that day, in that moment I was treated like I was their only customer and their only concern. I will always be grateful for their amazing help that day. Thank you so very much for being the best Nissan dealership I have ever had the privilege of being a part of.Pam Davis

My salesman, Juan Martinez, was very nice and professional. He did not pressure me or make me feel rushed. He went above and beyond to meet my needs. He and his team even stayed after hours. They listened and there were no last minute surprises. The dealership threw in a rebates and a couple thousand towards my purchase. Don’t let me forget to mention the extras offered by the dealership: cold water, coffee, plenty of snacks, and a nice seating area for customers. It was raining when I purchased my vehicle so Juan drove my trade-in under the carport so that my daughter and I would not get wet while transferring our items to the new vehicle. I will definitely recommend Grainger Nissan to anyone looking to purchase a new vehicle. Thanks for your exceptional customer service.

They are friendly, service fast as possible, they keep you up on whats going on with your vehicle. Good job guys.

One of the best customer service experience Ive ever seen from the entire staff

Slow Service. Had an appointment for an Oil change and it still took an hour and 45 minutes to do.

Everyone we met at Grainger was AWESOME! Nothing about the process was uncomfortable. From the first “Hello” to the final “Thank You!” was a smooth experience.

Enjoyed my wait, the gentleman with long beard forgot his name, GREAT CUSTOMER SERVICE!

This Nissan Teams Service Center are great at working with you to ensure that issues are addressed in a promptly manner as well as call you to verify that any unexpected charges are cleared. You wont be disappointed with the service and care here!

My Sales person was excellent and so was the manager

Went for a scheduled service with my 2019 Nissan. There was molding sticking out of my dash. The service attendant said there was a service bulletin about this problem and they would just rip it out. But when the car was ready the molding was still sticking out. So I went back into the dealership and asked to see the General Manager. The sales manager came out to take a look and he said the mounding was supposed to be there, not ripped out. So he pushed it back into position.So who was right? Guess I will have to go to another Nissan dealer to find out. This was a pretty disappointing visit this time.

It was great an the sale man was awesome an a great help.to tell us all the new Rogue we purchase from him

Great customer service I will be BACK I LOVE IT I WAS IN AND OUT GO GET RIGHT AT GRAINGER NISSAN THERE THE BEST IN TOWN THEY TREAT EVERYONE WITH LOVE THERE

Jared, Melissa, and John made it a good experience and i was able to leave with the truck i wanted in a very short time!

Vince was the best!! He listened to what I needed and wanted in a vehicle. Will definitely continue to do business with this dealership mainly bc of their reputation in the community and because of wonderful salesmen like Vince! Thank you

Great Experience, always very professional.

Best Buying Experience I have ever had sales people were extremely friendly and made you feel welcome and no pressure buying experience.

If you have a Nissan and looking for parts, or you just want to buy a new or used car, Grainger Nissan is the place! The people there treat you like family. I trust them with all my auto needs. I highly recommend them if your in the market for a vehicle. Tell them Danny sent you !

I had an appointment for 10 am to had my transmissions serviced. I got there about 9 30 I was done and out th we door before 11:00 AM.. It all went very well I cant complain lol

There word doesnt mean anything to them they can back out of contracts even after 3 weeks .

I came in about an issue with a tire...never expected to walk out with a new car. Everyone was fantastic to work with, and worked towards my best interest. My salesman Johari was a delight...the best Ive had thus far! The entire finance office team...thank you! The customer service at Grainger is why I will remain a loyal customer!

My salesman Chandler was great. Very clear about the options in the car. Made me feel very comfortable in the car.

Juan Menendez was great he took the time to explain and demonstrate all the features on my new Rogue several times. He also took the time to allow me the chance to use the new features to make sure I understand each one.

Visiting family in Savannah shortly before Christmas when something started going very wrong with my car. Grainger was able to get my car in and fixed very quickly. Staff was very helpful and friendly. Felt my car was repaired at a fair price.

I came in because of a wobble during high speed breaking. Was told elsewhere that it was my wheelbarings, turns out it was my rotors. Glad I came to Nissan. However, they said they would change the battery in my key fab, didnt. And turns out I needed an oil change and they didnt check the sticker. So missed opportunity to help me. Now I am out of town and need an oil change.

Grainger Nissan had excellent service and was able to fix my vehicle needs.

Service rep DeShawn was wonderful! Took less time than I expected and all was well with my car. I was very pleased with my overall experience!

Great customer service everyone was very nice and helpfu to me. this is my 3rd time purchasing cars from Nissan a love Nissan cars nd trucks especially my new SL 2021 Nissan rouge. The dealer was awesome nice sweet and respect all my Decision And make sure I got the right truck that I need.

Joe Fuson at Grainger Nissan was awesome to work with. He made it work for us trading in 2 vehicles for new 2021 vehicles. There was no pressure and he was very helpful in choosing the right car. Really glad we went there! Thanks Joe

DeShawn in the service department is courteous, friendly, and professional. Ive purchased my last two vehicles from Grainger Nissan and have been equally impressed with everyone in sales. DeShawn has been a standout in the service department, though. Give that man a raise!

Tim did a great job listening to our wants and needs. He stayed in our budget. Let us retest drive the same cars to make sure we loved our purchase.Very friendly, relatable, and has a lively presence.

Very good attention nice facilities may buy from them lets see

Great experience! Good Deal and Great service.

We were thrilled to provide needed transportation for our college student, and your professionalism during our purchase made it that much easier. Thanks for making us part of your Nissan Family!

ALWAYS, on time whenever i need VEHICLES services. Exspess lane.. Customers lounge.. I 💘 it...Always fully stock snacks. And great Coffee.

Bought a 2021Sentra. Great car.. My salesperson Chandler was awesome. Best experience ever.

Came in for an oil change and tire rotation and they washed my car on top of it! Took a bit longer because one of their machines broke for balancing the tires so they had to take it next door to Grainger Honda, but they explained the situation and apologized for the inconvenience.

I just recently bought a 2021 Nissan versa I love it and the sales representative is awesome I will recommend all my friends to come to Grainger Nissan to buy a car.Thank you guys for the service

I have called 3 times just to try to make an appointment for a recall on my Rogue. I was disconnected the first time as they transferred my call from one person to another. I called back a second time and explained what happened to the receptionist and she transferred me to service again. I got voice mail and left a message with my info. No return call. Called back and talked with receptionist again explaining what happened and she said she would send a text to service for them to call me. Still now response. If I could post this with no stars I would but you have to at least accept one for it to let you post a message. If you read this no need to call me anymore.

Very polite, patient and courteous to customers.

I had been looking you a used vehicle because I didnt think Id qualify for new. Another dealership local to me took my info to his finance guy and was back to me within v2 minutes with unfortunately, we wont be able to help you.Id decided that had to know what was the trough because they are the biggest dealerships in my city. This is why I out right said no thank you to the follow up text from Grainger Nissan. She urged to try you anyway.A few days later I headed to Savannah, Wyoming to try, but not ready to get my hopes up. 1st time in 5 years for this LIFE COACH to walk into a deal as a pessimist.Well, I got my own therapy mirrored at me. Juan Martinez said, Im going to sell you a car!! I have him that good luck look. The other dealership was correct, I dont qualify for used as Ib already have a financed vehicle for work. I was getting ready to leave when he said... Please let me finish, walk with me.! He walked me is to a 2020 brand new Nissan Altima and sold it to me!#1 Juan was not combative when objecting my rejections.#2 Mr. Martinez educated me on why banks say no to used but yes to new. I didnt look at it from a collateral point of view. He didnt used that word but thats my understanding of his perfect explanation.#3 With rebates, that car cost less than the used one I came to NOT BUY. Pessimistic on my face.#4He even went over to service to request an appointment slot for my Pathfinders oil change. That ended up saving me time and more than $25 than I normally pay for synthetic oil changes.

I have been to Grainger Nissan to lease a Rogue. Aaron has been really attentive with both my wife and I and he is really knowledgeable about models and their features. I cannot say anything but good words about our time with him. Totally recommended.

Department communication is lacking. I told the three people involved in my vehicle purchase about my intend to use my credit union as my lender. Unbeknownst to me it turns out that all paperwork signed was for their lender. After numerous attempts to communicate about issues with the delivery of a check from MY lender, not for approval just delivery, I brought in my check in person. Then and only then did I find out that I was signed with a different bank with double the interest. I was told by Greg (finance guy) that I agreed to their lender on the day of sale, but Matt said they choose my lender because of the delayed check. So, which is it? Sounds to me like someone is trying to cover up a mistake instead of righting a wrong. Either way, after little help from the dealership, guidance from the banks, and a lot of frustration this will be sorted out. I understand my responsibility in this manner, but this dealership clearly had responsibilities they overlooked as well. my recommendation, go elsewhere.P.S. Greg and Matt both said that this sort of thing happens ALL THE TIME. So, be aware of that!

Vincent is the best guy there

I gave three stars because of Cedric Ollison if it wasn’t for him I would have 1 star. I have purchased three vehicles from Grainger Nissan I always recommend them to my family and friends because of the great customer service. When I went in on Saturday I was helped by Cedric Ollison. He’s a wonderful sales person very knowledgeable and really listened to what I wanted. The problem came in when Billy Maner came over. He was sweet as pie until I told him I want to think about things. Once I said that everything changed. He was rude and nasty and tried to bully me into something that I didn’t wanted after I told him numerous times that I wanted to think about things. There’s was even a time when he walked away and came back with another offer and threw a piece of paper on the desk and told me to sign. I was beyond upset I had to walk away and claimed down. Honestly the only reason I purchased my vehicle is because of Cedric and his great customer service and the way he came in and saved the day. If it wasn’t for Cedric Grainger Nissan won’t have received my business.

Very fast, friendly, and affordable.

My car would not start and it turned out my Nissan was under a recall. I called the dealership on a Monday and asked if they could see me. I brought the car in by 4pm. It was done 90 minutes later. I am well pleased to have gotten my car in at the last minute.

Johari was my salesman and his professionalism and focus greatly contributed to this sale. Grainier Nissan has a diverse vehicle selection for all budgets. I will be back when it’s time for my next purchase.

The sales associate with last name Futch made me very comfortable and helped me feel confident walking away with a new vehicle. The finance team helped me understand the value of the Premium package as well. I will definitely refer Grainger Nissan and Futch to other buyers I know!

Grainger Nissan of Savannah, top notch dealership. Warm and friendly customer service. Aaran was professional and effective. Love the staff, highly recommended.

The service was perfect. They had my oil changed super fast and also let me know that my rear brakes needed immediate attention. They were able to change the brakes and had my car ready long before I expected them to be done. The service writer was very friendly and professional. The cashier was spot on with going over my bill with me and having me back on the road very quickly.

Great service as usual. So patient, so willing to answer my questions, and a very friendly and welcoming atmosphere.

It was an awesome experience Mr. Futch was very helpful with helping me with what I wanted and the information to help decide what need.

The parts department was great. Tim had the part I needed . Knew what he was talking about . And gave me a great price.

My brakes were making a sound. Took it to Grainger, Byron was extremely helpful. I will be purchasing a Nissan Murano from Grainger all because of the great service.

ProfessionalCleanQuiet

I am well pleased with the service I received! Deshaun was a great help by making sure I was well taken care of. I will be returning for my service needs in the future.

Everyone was extremely positive and great. They were not pushy. I loved my experience at Grainger and it is now my tell everyone to try Grainger spot. My daughter will be next.

Three hours to check brakes and add a bolt to the under Carriage of my vehicle- with an appointment.I guess next time Ill day I have class by a certain time, as the lady who got there at the same time I did said, and was out in half the time ....

Took my car to Grainger for repair, and was so delighted with the service, this is my new go place for car repair. The staff was very curtiorus, and attentive of my concerns, they were knowledgeable of my problem and could explain very clearly. Thank you Grainger.❤️

Chandler Bennett is the best solution specialist ever!! Lol.

Steve Staton was a knowledgeable commercial salesman who had all the facts and figures I asked for and then some. We went for a test drive in this $34,000+ 2017 Nissan NV 2500 in the picture. Nice vehicle, just smaller than what I needed, unfortunately.

Got a great vehicle, no price haggling, smooth transaction that did not take all night. Isaac has salesmanship.

Thank you to Mike Moussa my service advisor and the team in the service department! You did a great job with my truck and I cant thank you enough for your help! She runs like new and I really appreciate all you efforts to help me with tires and an alignment. The little things matter and Mike and his team delivered. All the best to you Mike and team at Grainger Nissan!Thank you.John