I needed to switch from my current Sprint plan and phone to a T-Mobile device. LuJane was amazing! She helped me choose the best phone to accommodate the features that were important to me. She also helped switch over all of the important info from my old phone and gave me a GREAT deal on the price. She was professional, yet friendly and personable. Would highly recommend this location and LuJane is a gem!

I walked into T-Mobile, and I was greeted instantly by a man named Ibrahim. I always had bad experiences with phone store employees but Ibrahim had a different attitude towards his job. Honestly I felt a connection with him. He showed me all the latest phones and gear then I began to sweat and think to myself. “Is it really possible for a T-Mobile employee to be this helpful, caring and nice. Honestly this is a man I can sit down on a Saturday night, drink a cold one and watch sports with.” The way he inspired me to get the iPhone 12 Pro Max was truly award winning. Honestly to all T-Mobile customers Ibrahim is your guy, this man will take care of you better then your wife. I later invited Ibrahim to my estate in Beverly Hills, Michigan where we drank that cold one and watched the latest sports event. You might ask how did I get in contact with this man, well it was thanks to my new iPhone 12 Pro Max.

It was a little crowded but it was it was okay for social distancing. They acknowledge me when I walk in the door, And they assist me as soon as possible..

Customer service was good and fair. Selection on phones and equipment is good but you should give a phone case with the phone. Prices on phone cases are not reasonable.

When I arrived to this store I wish to take my phone and put a t-mobile Sim into my device since it was a sprint phone and doing so allows better phone service. I went to two different stores and they told me they couldnt do it but Sam right away said he can do it with no issue and he was bouncing back and forth with me and another customer taking care of us both in a timely fashion and answering all questions that came to mind. Also another employee MD helped me out as well when it came to questions about the Samsung devices since in the future I wish to upgrade my device he explained each device I had questions about with great detail without second guessing himself. Sam and MD are the main guys you want to talk to when to arrive at this location. Very friendly and helpful and for now on this is my location to come back to

That was fast working on my phone it froze up and they got it fixed thanks T-Mobile

09/12/2020Romario is among the best in customer service! He was very willing to help me without hesitation especially being a senior who is not the greatest with modern technology. He was very polite, respecful and encouraged me to return to his store should I have further issues. I DID have to return and he had the same disposition. He solved all of issues expeditiously and I was more than pleased!!! If couldve given him 10 stars I certainly would have!!J.Price

This is the best T-Mobile store around the staff in this store are A1 top flight best of the best Especially Romario he is the best customers service rep around the lady there today was great too wish I remembered her name but If u need a phone go to this store and let them join y’all up fasho fasho

Honestly it was a really bad day for me. A Monday of all mondays. But everything changed when i arrived at the T-Mobile on middlebelt and Cherry Hill. When I pulled into the parking lot the energy around me started to change. I was greeted by 2 men named Romario and Sahil. And honestly I began to get emotional it was the first time someone had welcomed me with a smile on their face in the last 5 years. That’s when the strangest thing happened to me. I started to notice my stomach began to rumble with hunger....I wasn’t the only one who noticed it. That’s when the kind man Romario offered me a bag of chips. After consuming said bag of chips, I began to feel quenched. That’s when Sahil came running out the back with a bottle of water for me. Chick-Fil-A doesn’t even provide costumer service like that. I almost cried at the help I was given. All of this help and support just for me to get a screen protector. I felt like I didn’t do enough for these kind men. So I offered them to join me in a waygu beef barbecue in my mansion in Garden City. During this barbecue my phone had fallen onto the grill. However don’t worry it was nothing due to my new screen protector.

This t-mobile is fantastic as is the staff .tyvm for all youve helped us with - bradburn fam

Romario is AMAZING!!! His customer service is beyond incredible. He is not only knowledgeable but fast. I will recommend him to anyone I come in contact with. Thanks again Romario

I had a lot of questions about whether to upgrade or not, and Omar guided me through every answer. He made sure my questions were answered and helped me through every step throughout the upgrade process. When I came back in with questions on how to transfer my data, he took time to guide and help me through the process. One of the nicest and funniest guys out there.

12/24/2020Just visited the Tmobile store on Middlebelt rd in Garden City. Romario Elisa was exceptional. I called after the store closed but he waited on me to arrive and was happy to help me. He was patient, thorough and professional. He had me in and out in less than 15 minutes. I am a very happy customer. Thank you Romario.

Sahil is about the best customer service representative at this location.He was very patient and helpful and found me the best options for phones also explained how everything works and products of new phone.Great customer service and attitude overall.I would work with him anytime and will be going back to purchase another phone soon.I love my new Phone and I havent even had it for a HR now.

Good customer service was fast nice mannger nice employees store was good

Romaro and I have had our 3rd encounter and its been excellent each time. Taking the time to listen to what I need vs trying to shove a product down my throat feels good. QUALITY CUSTOMER SERVICE is rare and Im grateful for this young mans service.

Ive been a T-Mobile customer for 7 years, but my experience at this location has me seriously considering changing my mobile service. What good is a mobile service when you actually need customer service and dont get it? I went to this location because my phone was not holding a charge and the charging cable I purchased twice, (Belkin)would not charge the phone. All the employee offered was to purchase another cable or buy a new phone. I left the store like I came in; with a phone that was not operating properly. I called 611 and got lucky to get John on the phone. He set up a warranty exchange for me and a refurbished phone was sent to this location in 2 or 3 days. I was relieved. I went into the store to pick up my phone. The employee started the process but it all came to a screeching stop when he said the screen in damaged so I cant proceed. He the pointed out a tiny surface scratch that would happen through normal use. I asked him to call their corporate office. Another employee chimed in and said she can call from her own phone. I did so. I explained to the corporate employee what the situation was and asked what the protocol is for a warranty exchange. He found the procedure and read it 3 times so that the store employee could hear. scratches are not a reason to deny a warranty exchange. The employees defied what the corporate office said and refused to process the transaction. I returned to the store the next day and spoke with the manager and he was not helpful at all. The corporate office sent a refurbished phone directly to me the next day.I took the new phone to the branch on Michigan Ave to have my contacts and info transferred. While there, without saying anything about my experience at the Garden City location, I asked the manager to examine the phone for a Warranty exchange. No problem. I pointed out the tiny surface scratch and she didnt have an issue with it .Transaction completed. But! This whole situation was a total unnecessary inconvenience to me (the customer). Running to and fro, with a phone that not working properly, trying to deal with employers who dont want to help. T-Mobile is only as good as the employees they hire to service their customers, not just sale phones and accessories.These are the problems I experienced:1. The Belkin charging cable is garbage andshould not be recommended by T-Mobile.2. At my first visit to the Garden City location,something should have been done toaddress the fact that I have a phone thatis not operating properly.3. On the second visit when I requested thata call be made to corporate, the employeeshould have been willing to make the call.The employee should have complied withthe corporate office.4. Theres a breakdown somewhere in thetraining when understanding is differentfrom one location to the other.

Sold me a great phone, thanks for all your help!

Needed to switch my number onto a different phone, and Romario was awesome. Incredibly friendly and accommodating. He was very helpful and got the entire transaction done quickly and smoothly! Will definitely be using this as my T-Mobile store from now on.

Good guys, 4 phones low monthly bill and low out the door cost.

Always professional guys here. Thank you for your great help.

Great team here, always busy but make me feel appreciated and patience with me.

I was having a problem with my phone and my connection to Google and they were very helpful...worked on the phone until the problem was fixed...very grateful for all of their help..especially the young lady that was working this evening..😊

Excellent customer service. Romario gets a very high rating for taking explaining how to use the phone.

Romario was absolutely amazing!! I walked in and within 10 minutes had a phone, set up and ready to go. Fast, friendly and great service! Highly recommend using this location for any T-Mobile services.

Sahil and Omar were very professional and knowledgeable. I will definitely be back to to do more buisness with these honest hard working men. Thanks a lot

Works were very nice and professional. I was helped by Romario and he’s super sweet, patient and professional. He made sure we had everything we needed.

Romario was very helpful in assisting me with my needs. He answered all of my questions and explained everything about my plan to me all with a smile on his face. He also made sure I was getting the best deal possible. I highly recommend going through him for all of your Tmobile services!

I just purchased a iPhone 11 from this store and I must say the service was excellent. Romario Eisa the store manager helped me pick this phone out, he was very knowledge and helpful. He was the only one working at the store, but he multitasked well.

The manager was very patient and answered all my questions. Set up my new phone for me and made sure I understood my bill before he sent me on my way. Great customer service would highly recommend !

Sam he is Really good. Helpful,fast,good service Im recommen to every one come to see him

Romario was very helpful and extremely nice! He was very patient with my sister and I while we tried to figure out the information we needed to port or phone numbers and iclouds over to our new phones. He broke down our monthly costs and down payment right in front of us. He was also multitasking, working with us and helping other customers as they came into the store and still maintaining excellent customer service! Thank you so much Romario!

They helped me out. Great customer service.

Great service, I had a good experience. Romario and Omar were very helpful. Great customer service as well highly recommend!

Cool people, good place, got me set up with a plan quick and easy

Sahil & Romario are amazing they are quick and and so sweet and understanding they are so pleasant 😊

Romario E is the absolute best. He took care of all my questions and went out of his way to do what i needed done. I will be going to his store from now on and everyone should go to. He went above and beyond.

Upgraded my phone fast and easy, thanks guys!

The Best Store!

Romario was hands down awesome and very attentive this is now my second time coming here and he is very informative. I will continue to give this store my business

The representatives were very knowledgeable, helpful and curtious. It was a pleasure doing business there.

Came in with an issue with my phone, the guy here was so courteous and spent over an hour helping me. I thought my phone was dead and not usable any more. Thanks for saving me $$$ so I didnt have to buy another phone!

Great experience. Helpful associates. Best money saving deal. Close location.

Top notch service!

Romario and Sabb were great!! Service was great from when I walked into the store and when I left! They held great conversations and made sure they gave me the best plan!

Great service! Romario and Omar were super helpful. Definitely will return for my phone needs.

Omar and Aj showed Excellent customer service. They convinced me to buy me a new phone 🤷🏾‍♂️😂. Keep up the good work guys👌🏾

Very fast and helpful customer service!

He did everything he could to help those guys are awesome

Got my cell around Christmas 2018. Last week it took 28 hours to charge. Finally went to another store, got a new phone and its been great. I cant recommend this store. Went to the Westland store on Ford road. Very good service.

I was having battery issues & chose to utilize this store. The rep wasn’t interested in helping me at all. He quickly sent me away with a number to call. Didn’t even look at my phone. He did do me a huge favor by sending me away tho. I called T-Mobile after leaving the store to ask them about a battery replacement. I also mentioned how helpful this store wasn’t. I was given a new free phone to be picked up at Ford/Wildwood store. That store gave me a free tablet & a few other items for free paying sales tax only. Thanks so much for wasting my time here! 😂

Romario Eisa was so helpful. I definitely recommend going to this location. He solved any questions I had and made my upgrade easy.

Romario the manager and shill at the cherry hill and middlebelt t mobile store made my experience fun and shopping easy great work

Romario and his trainee helped tremendously today and hooked it up thanks guys definitely recommend this place!! ❤️

Amazing people! Great help did every thing they could to get me what i needed and very patient!

Set me up and took great care of me. Go see Romario. The new manager is great!!

It was a great experience and my mans Romario was great

Awesome customer service by Romario.

Great store, thank you guys👍👍

Store takes good care of me and all my questions, thank you!

Great guys here, very helpful and straight forward 👍

Great location, go see the new manager Romario!

They drove to another T-Mobile store to get the phone my friend wanted. They were also able to port her number when another store couldnt.

Good service and nice employees.

Wonderful Staff! Highly recommend this phone store.

Great Service. Thanks.

Great service since day one they opened! 4th time here!

Ghetto

They programmed the employees to upsell products, same way they programmed their devices to stop working after 2 years. Ill Never buy from T-Mobile again.

Great Service

Was supposed to transfer stuff from old phone to new phone and they didn’t transfer anything and I don’t have anything on my iPhone anymore

Great experience thank you!

GREAT GUYS!

Terrible customer service literally ignored me and didn’t service me when others weren’t ready but I was but kept skipping right over me!

Really helpful staff!

They need a printer that works .Every time i go in there to pay a bill the printer is broken 😕

#1 store in Michigan

Great help!

It was ok