Stavros is the most amazing human being working in customer service. He was so incredibly helpful on moving day, literally the only person that was helpful and positive on moving day and he went above and beyond to help me and make the entire moving process easier and less complicated. Would recommend this location to anyone I know based on Stavros alone, hes a great dude.

Awesome, clean facility! The gentleman there does unit checks everyday to ensure your items are always secure and even called me to tell me my unit was unlocked. (My fault)

I didnt know the woman who answered the phone Nov 9, 2021 but she very rude. Need work on customer service 😫. Have nice day.

Brianna was awesome! Prices are fair location is convenient! Would recommend if you are in the area and need storage!

The staff at this location are friendly and extremely helpful. Even on days the office is closed they do what they can to assist you. And they have very safe protocols in place.

Absolutely superb the lady in the office is the most friendliest kindest lady you would ever want to meet

The team here was very helpful. I came in and spoke to Briana who was very helpful and informative. I was very impressed by her overall customer service and the initiative that she took in making sure that all of my questions were answered and that I was taken care of. She automatically interpreted my concerns and made recommendations that were better suited for me. She even worked with another PS location to ensure that they understood my needs and expressed the desire to want to help her team mates (if needed) with any questions. Great job Briana!

Brianna gave excellent customer service thank you so much!

A lady by the name of Brianna helped me out so much. I traveled 2 hours away to move my moms belongings in the unit and she made my experience and travel time less stressful. She is very knowledgeable and experienced.. I will always recommend her to friends and family - she’s awesome

Went in looking for a 10x20 unit one of the items needing to store was a non running vehicle. Which we were told cant store because it will not have a value for if or when they need to auction the unit. She said it must be running however storing something that is flammable like gasoline is not allowed. Never ran into this issue before. So we asked if we could see the unit any ways for storing our other items and was told no that she cant show us anything because of the 6 foot distancing rule???? You can show a unit and still be 6 feet away. So we went right around the corner to Watson Self Storage and man this is how a business should operate. Very polite showed us a unit and we signed on the dotted line. The Public storage location has a lot to learn about customer service.

Brianna helps me out every time! She’s super awesome!

Brianna called and asked how my move in was! Great customer service!

Horrible! The security is dreadful. Somebody already tried to break into my mothers unit once. Getting the issue resolved was like pulling teeth with their staff. They literally have one job, to safely store items. Sad!

Brianna was awesome and really helpful.

5 star service Brianna was wonderful! She even gave us her own bottles of water and helped us find a great space for a great price. Moving is always tough but she made it feel a lot less stressful! Highly recommend for above and beyond service! Nothing beats the great pricing!

Brianna is very helpful and informative in getting the correct storage unit for my needs 😁👍👍

We had a great experience here with management going above and beyond to make sure we were accommodated and happy with our storage space as quickly as possible. Staff is taking all the precautions to prevent illness, with plastic partitions, masks, and limited people allowed in the office.

The woman who helped me for the 2nd time, her name starts with a M. Was amazing! She is very personable, fast and efficient. I needed to get a larger unit at the same location fast and she took great care of me and got me the unit i wanted. She is really good at her job and knows how to handle anything that comes her way! she gets 10 stars from me!!

Lady in odfice Very nice and helpful. Clean grounds.

Very helpful and detailed explanation.

Very clean units and great deals for storage. Brianna is the nicest and very friendly. She was very helpful with recommendations for how to store certain items.

Big ups to my new friend Brianna @ Public Storage....very very kool and helpful, great personality and leadership is what business should be about....great day for me to run into her....Public Storage in Garland Tx 75042

Misty provided me with awesome service. Ive never had a storage and security is a priority to me. Misty went above and beyond to help me, explain everything in detail. Including the double security on the property, shes the best. Im so glad I ended up at this location. Its so hard to find decent people these days, Im happy that I chose this location.

Brianna has been amazing! In and out in 5mins!

Thank you so much for a professional climate business experience!!!!!!..I wish, I could post a 10 STAR REVIEW..BUT THERE ARE ONLY 5 STARS....THANK YOU, BRIANNA!!!!!!!!!!

It was a breath of fresh air to meet and work with Misty, the Property Manager. When you meet some one that is as passionate about their job as I am with my business, it is heart warming. I wish I was in the storage business, and I would have offered her a job. Thank you Misty 🙏❤🙏

Good prices, nice property.

We came here because of a less than savory situation elsewhere, and when we explained what was happening to Misty, she went above and beyond to make sure we felt secure, had complete transparency, and knew exactly what to expect moving forward. She gave us some great advice that helped more than shell ever know.I can honestly say that Misty is 1000% the reason we chose Public Storage, this specific location, and the reason why Ill be a returning customer should we ever need somewhere safe and reliable to hold our stuff. Were in good hands and that brings so much peace. Thank you Misty!!!

Brianna was very helpful and had an amazing attitude. Made a reservation online and came to look at the unit and was done with the process in about 10 minutes.

The young lady HERE was such a big help, she has great customer service.... Thanks I love her😊😊😊

Brianna was amazing, she even gave me a bottle of water!exceññent customer service!

Loved the Customer Service ! Brianna was super coo and Nice and her convo was on point and got me in and out definitely keep her on the clock. Thank you Guys this was the easiest and smoothest process I ever encountered at a storage Place. Thank You Bri

This was an amazing experience and I would definitely come back!! Brianna has amazing customer service and was very professional and accommodating.

Thank you soo much!! I was late and she waited foe me!

Moving is typically not fun and usually a stressful time for movers. My move was no different until I spoke to Brianna at this location. Brianna was welcoming, informative but most of all a friendly person to speak to. Brianna made my day and I wouldnt hesitate in recommending this Public Storage.

I met with Kathy today to rent a storage space. Kathy was EXTREMELY helpful. She answered all of my questions politely and courteously. Explained everything I needed to know in detail. She got me in and out very quickly.Great place to rent. Safe area and helpful service.

Best storage place ever..... They have great customer service👍🏾👍🏾👌🏾👌🏾

Love the place. Well gated no break ins! Best part good customer service thank you to the storage manager Amber your the best.. 😁

I have rented at this location about a year. I came by to check on my things and really noticed a difference! Misty the new manager is awesome!! She has really cleaned up the placed!!

5 star service from Brianna! Thank you for answering all my questions! Looking forward to staying with your storage!!

Misty was very helpful. Amazing customer service. If I could give 10 stars I would.

Misty is an amazing employee she helped me find the right unit and even worked with me on my reservation! Glad I chose this location! Will defend recommend this place just because of her amazing service!

This is to commend Kathy on what a fantastic, helpful person I have found her to be... I am James mother in California and must say that Kathy is one in a million. Should be more good people like her to help out a mother who is so far away. Public Storage is lucky to have her...If I get the chance to come to Garland to see my son, you bet I will be stopping by and thanking Kathy in person...I just have all good things to say about Kathy & Public Storage, Virginia

Misty made this process so easy and understanding! Her smile and personality was very inviting. Thank you!

Brianna was super awesome, she helped me get what i needed.

Misty was very gracious, she explained everything & is good at her job. Great location

Had an awesome experience at this Public Storage location. Morgan was amazing and gave great customer service. She made me feel as though my business was important and valued. I usually dont write reviews unless I feel the need to, and today I felt the need to.

Everyone who works at this location has been so kind and helpful to me. It is always clean and I feel very safe here.Special shout out thanks for their compassionate care when I had to transition a unit after a loved ones death.When the time came that I needed another unit, there was no hesitation about WHERE I wanted to open a second unit.Reanna and Amanda have been cheerful and so very kind and helpful.

Office staff did great at letting me know all the minutia, they were very friendly and helpful. The unit is very nice in my opinion as well. :)

Fast, Easy, Proficient and Professional!!!! I can only say good things about Dana, the property manager at the S. Plano Rd. location in Garland. Dana explained the move-in process with ease and was patient with me while I asked questions. Good customer service... I give Dana and the S. Plano Rd. Storage in Garland 5 STARS FOR A JOB WELL DONE!!!!!!

Brianna was sooo awesome and helpful she is. AlREAL ONE ! Keep up the hood work !

Went there and was amazed at the level of customer service I received from Amanda the manager. Patient and exact in her answers. One of the best experiences I’ve had with the almost natural talent for customer service and knowledge. Didn’t feel that way you do when some business tries tonupsell the extras. So glad that I got enjoy this.

Brianna is extremely helpful with exceptional customer service!

Easy access.

Misty is amazing at her job & she is very kind hearted. Good location to store your belongings.

Misty was extremely nice & very knowledgeable. Definitely recommend this location.

The public storage at this location had the best customer service in the area. I was greeted smiles from Crystal and she had the patience and the time and took me around the property. Her services were excellent. I recommend this facility to anybody looking for storage place in this locality

Came in to ask some questions about my space & Misty is extraordinary at her job. Top notch facility.

Great place to store, Reanna was fantastic! She went over very detailed lease to assure I knew what I was accepting. Informed me of access hours( wish it was 24 hours). I left very pleased. Will be referring my business partners. Thank you.

Misty was amazing & super friendly. Definitely recommend this location.

Misty has the best customer service and very knowledgeable and friendly. Great place to rent a storage space. Public Storage off of Plano rd. I’m Dallas TX.

Miss Amanda, has always been very professional and considerate, to me and to customers every time when I visited the facility. on my last visit there was a trainee Mr. David was reflecting the same professional attitude exemplified by miss Amanda. I will recommend your facility to friends colleages .

I rent at walnut St location and have already given Kathy a 5 star review there but they will not let me do another at same location so Im doing it here. She checks the property diligently and found that someone had gotten in my RV and left the door open. She called and helped take care of the situation.

My experience with Kathy was awesome! I reserved my unit online and she had called to set up an appointment in less than 5 minutes. When I went in for my appointment, she had everything ready to go so it was a really quick process. Afterward, I managed to lock my keys in my car and she was ready to help me out, even going so far as to actually fish them out of the seat through the slightly opened window! She was awesome and I look forward to working with her in the future!

I have been in Public Storage facilities for almost 20 yr.s at various locations & have moved units 3 times at this location. By far Kathy has been the most personable & helpful property manager I have encountered, Besides being friendly, she was VERY helpful in helping me recently when I needed reserve & move to a smaller unit. She helped me save money & was very informative about the timing necessary to get things done. AWESOME WORK!

Misty was very nice & answered all my questions, I am very pleased with this location & I am glad I stopped in. Misty, Thanks for making my day a little brighter.

The service is exceptional. Amanda is very knowledgeable, efficient and friendly. If Im going to keep a unit indefinitely, I want a good relationship with staff.

Misty manager is awesome, helpful! Amazing for first time. not 2 meet...

Rented a unit at this location & Misty the manager is awesome, very knowledgeable & very nice.

Changing my 5 star review to a 1 star, as my wife and I had a terrible experience upon moving out. One of the two units we rented got infested with termites, ruining about 4-5 of our boxes full of clothes, expensive arts and crafts supplies, and many of our childrens keepsakes. Seeing as much of this stuff had to be discarded, and was at least $1k in value total, we were very upset. On top of that, the insurance they make you buy only covers up to $250 for vermin, subject to a $100 deductible. This is a complete scam they run, so they dont have to accept responsibility for whenever the units get compromised by bad weather, vermin, etc. Also, I never got a call back from the building manager when I left her a voicemail about the infestation, and when I notified the employee on duty the next day about it, she didnt seem to take it seriously. Never using Public Storage again, and I will make sure that my friends and family dont use their services either.

Went in and Misty was super helpful and kind she set me up with everything that I needed immediately I would definitely recommend this place!

I’m changing my 5 star rating because this location treats you nice when you are signing for your unit but once you wanna cancel for any reason they start treating you rudely. I should’ve listened to the other reviews.

My unit was burglarized. They cut the security lock of with a grinder. They stole all of my plumbing tools for my business. No security cameras on site. I wouldnt advise storing anything of value there. At least 4 units were broken into. Move to a facility with cameras and better security.

I normally dont do reviews but out of all the storage experiences Ive had this had to be the best. Kathy was amazing. She was friendly & she is very cooperative. I would recommend this storage place to anyone.

Misty was amazing, very friendly & personable, will definitely be recommending this location to friends & family.

Misty was delightful, very knowledgeable & friendly. Highly recommend this location.

Misty is super helpful & has made my first storage experience an easy transition. I recommend this storage location to anyone in the area!

Misty is very accommodating and nice! I really liked the gate, security system & climate controlled units.

Super friendly and helpful employee (Amanda?) who happened to be the manager. I’ve always enjoyed it when a business has the right person managing that knew what they were doing and showed a geniune appreciation for my business. Thank you for that.

Im very pleased with the serivce of Misty here at public storage...her customer service is great....

Ive been with public storage for 5 years now and since the first day Ive had excellent service. Excellent costumer service every time Kathy is the one who helped me from day one and I recommend whoever goes always ask for Kathy she wont disappoint you I promise you guys :) :)

The customer service there was amazing Amanda was actually eating when I came in and stop just so I can get me a storage space and get everything moved in you have a great great person working there yall should be very happy shes very sweet and she made me feel comfortable about getting a storage space there

Great prices.

We went A-1 Self Storage on the corner of Buckingham and Jupiter and the guy was a jerk! We came over here to Public Storage on Forrest and Plano. Dana was an absolute sweetheart. She was super friendly and showed us the unit right away. Plus Public Storage was cheaper for a climate control unit. I highly reccomend Public Storage.

Ive been with public storage on/off for years...Misty is awesome!!! Very knowledgeable and has a great personality!

Great place. Misty helped us get set up super easy and fast!

Tj was really helpful. She opened a little early because there was a line. I was grateful because I was on my way to work. She didnt even mind smiling all the time, which was refreshing. Thank you, I wish there were more people like her.

Misty and Brianna were great! Walked me through the whole process and helped me find the right size unit.

Amanda and Scott were great! They helped me choose a unit that works for me and made sure that I was satisfied. Very good customer service.

My first time ever getting a storage Misty was a wonderful person showed me and explained everything so well, i recommend this place

Reanna was so nice and helpful, she made renting a storage unit a breeze. The location seemed clean and secure. Im sure using this Public Storage location will be a good experience.

Kathy was very professional and nice! She informed me of everything I needed to know for my first experience. This facility really needs to look into getting some security cameras this area is not like it use to be however it is convince. Thanks Kathy for everything!

Misty was very helpful & courteous, glad we chose this location.

Great customer service representative Ruth is amazing

Misty for President, great customer service and friendly to talk to.

Misty, Brianna, and Gabe are absolutely amazing, they get you taken care of and the customer service is above any other!!

I love this facility. Kathy has been the greatest property manager here. She keeps the property safe and clean. I highly recommend this property.

My storage is cool.

Ive rented both a climate-controlled and an outside unit here. Kathy is friendly and helpful, and Ive had no problems with the units. The outside ones are convenient for easy access, and dollies are provided for moving your stuff to the indoor, climate-controlled units.

Brianna was awesome!!