Joseph has an extremely intelligent considerate nice and patient demeanor. He could completely resolved my issue of where is the store in Rock Hill could not do.

I have been to this store twice in the last few weeks. The first time was to upgrade two phones and Joseph assisted us. Everyone knows that this is never a quick process but Joseph was wonderful. He made it really easy and was patient and nice. One of the phones I upgraded wasn’t available in store and had to be shipped. Once it was received, I decided to give the old phone to my mom so I went back to the store to get help with that. I was hoping Joseph would be there again and he was! Again, he made it easy. I was going to get a prepaid plan for my mom but Joseph was able to add her to my account and make some changes to my plan that actually got my monthly bill within a few dollars of what I had been paying previously even with new phones and a 5th line. Thanks Joseph, you are awesome!

Excellent place the guy was awesome and very quick he got my dads phone activated within minutes highly recommended thumbs up

Joseph helped us fix a problem we were having with our email. He was friendly, helpful, and knowledgeable. Great service! I would absolutely recommend this store. Thank you Joseph.

Joseph did a phenomenal job going over our billing and current unlimited plan and helped us upgrade and save over $100 a month now! We’ve been paying too much for too long, but now we’re sitting pretty all thanks to him! Super helpful, definitely would recommend!

Joseph was a terrific help. Very pleasant and helpful! Great service. Would recommend anyone to go there. Great guy

Joseph helped us so much with our bill we received in the mail. He worked on finding out what our plan bill will really be. Very nice and professional to us and others customers as they come in to pay their bill. Took his time with us but we understand customers just paying bills needed time too. He done a great job at that too. Was the first time at cellphone servicer that was pleasant to work on fixing a problem.Thank youJoseph

I had some business to take care of at the att store on Myrtle school road they were very helpful and courteous. Thank you for being so nice to do business with. They were friendly and smiling and made many suggestions to help me. They were great!

The customer service was friendly and very helpful, also speedy service. I would recommend. A great a speedy service, they made sure we were happy.

Joseph was extremely helpful for two separate issues that we had. He was kind, quick, and knowledgeable.

Best customer service ever! Highly recommend this store ! Joseph and Tony, are the BOMBS ! Can’t thank you guys enough !

Go by there and ask for TONY GOINS he’ll help you out. Professional and honest service

OMG THESE GUYS ARE AMAZING.. TONY G & JOSEPH H. provided phenomenonal service to me today! I came with a cracked back glass iphone 12 pro max issue and they handled me with compassion amd understanding. They made me feel at ease about the damage and provide CLEAR knowledge on how to handle the situation. Best experience in awhile..

Today Joseph H. at the ATT store on Myrtle School Road waited on us....he was so polite and courteous and SOLVED our issues! I wish all employees were as dedicated to their customers as Joseph is! Thank you for having him there to help us, he made us a happy customer!

I recommend any and everyone to go to this store the customer service is outstanding and they are understanding and patient

Tony Lamar was nothing less than exceptional! This has been by far the best and easiest phone experience I have had in 20 years. He even lowered my phone bill. I appreciate everything he had done and I can’t wait to see how he impacts the company in the future. I praise him and hope he moves up in the work ladder. Keep doing great work Tony & make sure you ask for Tony the next time you visit!

It was such a great experience. Joseph showed me the phones he had in stock and then explained that since I wanted to spend as little as possible today that I could use my current phone. He called Metro to get my account number and delt with them so i didnt have to. He was so nice to answer all my questions and make sure my phone was working. All 3 men working in the store were super nice and funny. Thank you Joseph for your help today

GO TO MYRTLE SCHOOL LOCATION!!!! DO NOT GO TO COX ROAD. I have had to visit the Myrtle School store a few times in the past few weeks for some changes on my account. The customer service is top notch. Every one is knowledgeable about the services. I was given some confusing info from AT&T customer service number. After speaking with Tony and Luis they were able to successfully correct the issues. The customer service at the Cox Road location is horrible because I wait for AT LEAST an hour every time and the folks do not seem knowledgeable. Not to mention the customer service is bad. The guy that was helping me the last time I was there told me he was getting off in 5 minutes and that he was going to have to hurry. I always run into something like that when I go to Cox Road. I will definitely only be going to the Myrtle School location from now on.

Luis is the best store manager on all my time being with AT&T for so many years. He tailors your device and account situation to you and makes sure customer experience is at the center of the engagement. Its not just about signal strength, device, and paying your bill. You need Luis to give you that America’s Best Network Experience.

Monitor every bill you get. Att will add things that a customer doesn’t approve of and then charge you. You will never speak to a human being.....because of covid🙈. You know you can catch covid by speaking to att over the phone. Att doesn’t have a problem charging you for things you didn’t agree to, but they aren’t willing to speak to you or try to resolve your problems. Again...... att is trying to make up for lost money during covid, and who best to keep paying for the mansion mortgages of att administration....... you, the customer.

TONY WAS AMAZING!!!! He was very knowledgeable about the products and services. Got me a great phone with a great deal and he made sure I enjoyed the time that I had to spend in the store! Come in and ask for Tony!!!

Hey have you fixed my bill issue yet its been 8 months charging for a phone line I dont even have.If anyone else gets screwed from this company I would recommend contacting BBB and spread the word. AT&T # 1 in something not customer serviceWhat kind of response is that AT&T thanks for nothing . Matt if youre such a good manager why dont you get this mess corrected.

Great employees! Especially Tony, he made sure i left the store satisfied with my purchase! Great customer service! I will definitely be returning for all my cell phone needs!

We went to upgrade my husbands phone, and Joseph was there on the spot. He was really helpful. Explained the whole process, and helped reset his iCloud password. Definitely will come back to see Joseph

Luis was the best help I’ve had at any store in and out in 2 minutes highly recommend

Yesterday Heather took the time to help me and was so kind hearted not to mention she was also assisting other customers she made sure everyone had at least been spoken to and took her time with everyone. she genuinely loves what she does she didn’t try to hassle me into another phone she was excellent she also solved my problem and taught me a few things good job Heather We need more people like you!

I always get great customer service here. The associate Tony is also very great, I would definitely recommend you see him for any problems. 10/10 Service

Great Customer service Tony and Joey are amazing, they helped with all my entertainment needs and definitely coming back to sign up for new phone service and if I’m not mistaken the manager is bilingual too, talk about versatility, definitely coming back here.

The best customer service experience thanks to Luis gave me great help and wait little or no time, he will definitely return here

The excellent service helped me with the payment of bill and they looked for me a plan that helps me with the needs of my work. I will return without a doubt.

Luis is a great store manager, he helped with some troubles that I was having with my phone. The service was great, I would definitely go back!

Tony and Kayla was wonderful! They helped me a lot with the devices and what would work well for me. Thanks guys!

Thanks to Ty, Courtney, and Matt (mgr) has provided the entire family with a unforgettable customer experience beyond satisfactory. Will recommend and will do business again. So goodbye T-mobile.

I can honestly say Matt is one of the best guys I have ever seen! Great knowledge, great attitude, and beautiful store. I recommend this location highly!

I meant to say I was highly satisfied with my visit to att, they are so helpful and answer all my questions.

Under a Great New Manager store has really made a turnaround for the better. Excellent customer service and welcoming environment.

Store manager Matthew was great he spent over an hour trying to fix an billing issue that was due to another location. He genuinely cares about his customers and I would recommend this location over the cox road location

Both Ty & Matt were so helpful. They went the extra mile for me. They make u feel so comfortable. I will always come 2 this store instead of the Cox road store.

Tony was so helpful and Kayla was very helpful as well great Customer service thank you both so much

Very helpful and knowledgeable

Guy named Luis very helpful at this store. I went to the one on Franklin and the customer service was horrible!

Absolutely love the customer service! They are all friendly and very knowledgeable.

Matt has been great! He setup my new smartphone for me and took the time to show me how to use it. I am a 1st time smartphone person and needed someone patient. He is truly valuable to AT&T. If you need a phone, go see MATT!

The store manager, Luis, was great! Happy to be part of the AT&T family.

I went to this location to ask about/setup for discounted wifi thru a program called access but instead the AT&T representative gave me wrongful information to go about the discounted program wich sent me on a whirlwind of issues for weeks & talking to customer service trying to resolve an issue the AT&T representative put me in. They kept trying to get me to pay a high bill that the AT&T representative caused me to have & other issues. This location is scamming people & giving out wrongful info. They are telling people to get the discounted wifi that you need to take your bill to social services to get the discounted wifi rate when social services has NONTHING to do with it. In time you will generate a bill 100$ or more that they want you to pay. What they dont tell you is in order to get the discounted wifi you need to apply to a program called ACCESS first to see if youre approved but instead they set you up for regular AT&T wifi services to where you generate a regular bill that is not discounted wifi wich you will pay 5-20$ a month. Service was terrible & caused me to much stress @ 9 months pregnant. They even cut my services off & didnt notify me. Misinformation & miscommunication & no quality service dealing with them. Beware of the scam!!!!!👎👎👎

Kayla is very nice and knowledgeable. She was robbed while we were there. I prayed for her and for the bad guys

A good place to buy accessories for your AT&T phone. Friendly helpful staff to answer questions.

One stop shop for all my entertainment needs. Between Tony and the new manager everything I needed was answered and done in a timely manner.

Sales girl was very helpful. Stayed late to make sure we were all set with our new services.

Went in to replace my phone and the manager Matt was very helpful. Thanks so much. :)

Great customer service is always a plus and providing good quality on phones.

Christian was awesome made me feel unique as a customer proficient and tech savvy awesome

I love the experience my mom and i had in at and t store. Its was very fast but u did NOT feel rushed the person I was working with happen to be the mgr and the location I was at myrtle school road in gastonia they were busy and he had a new employee working e everyone was being helped and greeted he was very knowledgeable and answered all my questions and I had a lot he even gave me suggestions while he was helping me be even helped his new employee and was showing him how to do certain things to help the cust he is a great mgr and I think he should be a regional manager but I also dont want to lose him in the store I like him helping me with my phone issues but I would highly recommend that you send him down to the cox road location and get him to re train the staff on customer service and how to treat employees your not really greeted and it is rushed then they act like they are to busy for u and when u are talking to them it does not feel sincere it feels like they are just there for a pay check waiting to help the next number in line very cold but I have been a mgr for 11 yrs in customer service and i would hire your mgr you are very blessed to have a smiling sincere take your time and I think he needs to be recognized for what an asset you have for your company most of the time all Corp gets Id the complaints well now you have something positive to read for a change I know a lot of people (word of mouth goes a long way)and I will send them to the location myrtle school road to get services and products from him and the staff

The store advised me that unwound be charged a non smart phone line charge.. come to find out they lied.. because I wanted to use a smart phone as a non smart phone line.. I am now being charge an extra $40 on an already outrageous bill. This store does not know what theyre doing.

They will not help you in any way no matter what your problem is. They just dont care.So this is in response to the owners response to my original review, which will not allow me to respond. Its a weak attempt to make it appear as if they actually care about their customers. I spent a good 15 minutes typing out an email to the link he attached to his response, only find in frustration that the link does not work and you cannot email them at all. Its just like trying to call their 800 customer service number, which takes you to some remote call center where you are speaking to someone who barely has a command of the English language. Just be forewarned to anyone who is considering Direct TV and an In Home Switch to cell phone service. DONT DO IT. Youll never get any help from AT&T, forget about getting any help from anyone in the Gastonia store, and your account will be a mess.

He was very helpful and patient when helping me resolve my phone issues.

Ty at ATT Gastonia NC gets 5 stars for service to me recently. He knows LG phones. Than you!

Matt & Ty were very helpful & explained everything to Me & I am very grateful for that

I have seen very few customer service people carry their title like her, Heather, she went above and beyond trying to help me with what I needed, at the end she couldnt do it, BUT I saw her try on such a honest and human way... she was excellent!!!

They need more help and the internet is slow its awful

Great service.Tremendous help a super employee

Great service friendly staff an super location .Enjoy coming in this location.

This services of the employe’s is good.

Excellent service...I recommend this store to everyone....

Very knowledgable. Friendly. Great personality.

Thanks again for all your e-mails sent, I love my new phone number and phone

The manger jose is very helpful making sure you get exactly what you need and very nice ... will recommend to friends and family

Fast and efficient customer service, the manager jose does a great job at giving the customer what they are looking for .

Excellent store. Excellent and friendly employees..

Excellent Customer Service. AT&T in Cox Road!

Its nice to know that you employed people who thinks its funny to make light of a situation involves death, and to go along with the remark,a racist comment....implying that all black people are on welfare and receive foodstamps. Your employee melanie renee is an insensitive racist!!!

AT&T sucks what else can I say they should have a negative ☆ thats what they deserve

The customer service at this store is a zero. Dont waste your time.

I dont like the area but the service the store manager provided me was great! Thanks for everything Jose 👍🏼

The best place to go and get cellular products at

Quick and knowledgeable staff, no wait times like Cox Rd

I have not been in that building sense radio shack closed.

The worst customer service and a liar manager. The manager has the worst attitude and a complete incompetence.

Great cell phone service

Matt was so helpful and gracious!

Was there from 10 am to 1 pm need more store personal

Greatpeople friendly service

It was bad. We had to wait hour n half to return a box there. To slow n dont care if you get waited. or not.

It was great salesman was awesome

Great customer service!!

Great customer service and very swift service

Fast service and very helpful.

Worst AT&T store I have ever visited.

Manager is great at this location

Poor poor poor. Major high pressure salesman.

Great deals on phones and services

Terrible they have news up my account so much it’s in my father in laws name with my info and my address crazy

Very friendly and helpful

No wait time, good service, if there is a problem they fix it.

Amazing experience

Guy wouldnt get off his butt and lied about ability to get a new phone without having to pay for a new line of service

Cool place

Good service

Excellent experience

All talk no help.