Only because zero stars is not an option. This is the most un-customer service friendly establishment... they dont stand behind their product and they surely dont stand behind their service... my husbands phone stopped working with no explanation after eleven days. We were told nothing could be done in store because, it had been longer than seven days.. when questioned regarding if their average phones life expectancy was eleven days... I was told by the only representative present in the store that evening, that Im filling in... she said the phone my husband paid $125 eleven days earlier is a basic smart phone and never responded to my life expectancy question... wouldnt buy another phone here if they were the only seller of cell phones in Gastonia county and surrounding.