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Friendly Ford, Inc.
1077 NY-5, Geneva, NY 14456, United States
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Friendly Ford, Inc.
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Ri
Review №1

I had a great experience getting my new car from Daniel Roman. Ill recommend Friendly Ford to all my friends.

Ji
Review №2

Great experience! Walked in with a plan and Dan Roman along with the finance team helped achieve it. No nonsense, and eager to give you the best deal possible with trade in and financing. I was impressed! Highly recommend

Za
Review №3

Friendly Ford,its in the name. The staff is for sure friendly,the process of getting our new car was super easy and quick. If your looking for a good,easy,quick experience for car buying,check these guys out. I will for sure be buying another car from them in the future.

Pa
Review №4

Buying a car from friendly Ford in Geneva was a wonderful experience. Joe Lucarine made the process enjoyable.

Gr
Review №5

Brandon and Jeff are a pleasure to deal with and make the whole sales process extra easy, not to mention a great deal. Service is great too, always a pleasure to deal with and you always feel appreciated. Keep up the good work!

Sa
Review №6

I went here last year in 2020 and worked with Joe on getting me in the car I wanted and needed. He worked very hard on my behalf last year and I was able to get the best deal and love my car to this day. Therefore, when my fiancé was looking for a car (this time), I messaged Joe and asked him to help us out again. He was great and communicated with me a lot and then let me know he would be off when my fiancé and I wanted to go and I asked if he had a recommendation for who we should meet with. He gave me the information for Brandon (I think last name starts with W) to be our salesperson and he was equally as great. He worked extremely hard to find us the car we wanted at a price we could afford. Overall 2020 when I got my car and this year 2021when my fiancé got his, it was a great and comfortable experience from day 1 of communication to the day we drove our cars home. I would rate higher then 5 if I could :)P.s. he even worked with us after we bought the car when I had questions, he helped me out.

Ka
Review №7

Friendly Ford was a great experience this time for us! Go see Sarah Woodard for all your car deals! Very fast, easy, and friendly service. Our first experience was awful with Michelle who told us we must get a 10,000 down payment with better credit then what we have now and we’d of had roll over from our previous vehicle. Sarah was able to pay off our other vehicle and give us a better deal on our new one. She was very quick with any questioned asked on the several trucks my fiancé was looking at and make our experience very easy. Highly recommend! Thank you friendly Ford we love our new truck!

Ke
Review №8

When I went to buy my truck at friendly Ford I knew that they already were known for their outstanding sales and service team. That really showed with my salesman Daniel Roman, he went above and beyond to meet my needs to make everything work out in the end, not to mention how easy he is to talk to and how knowledgeable and compassionate he is. I really appreciated it with my first big purchase.

Ad
Review №9

Friendly Ford is a step ahead of the rest. Our salesman, Dan was excellent and made a deal in less than fifteen minutes! Our experience with him was amazing. I was taken away with how fast and helpful Dan was. I will be back in the future!

Mi
Review №10

My experience at Friendly Ford in Geneva was everything I could of have hoped for.The sales representative Brandon Warne was courteous and payed close attention to details.I was pleased with the service and relaxed atmosphere.Thank You

Ni
Review №11

Very happy with the sales service I received from Nick Bassett. Overall experience was quick and painless and 90% of the legwork was taken care of while I was at home. Made the trade in/signing process very quick and I was able to drive off in my new car as happy as could be! Best buying experience yet!Would also like to thank John Genter for taking a bit of time to make sure my warranty was all set as well. He was very thorough and made sure everything was covered before I left.Thank you both! Loving the car every minute Im driving it!

DO
Review №12

Our Ford Flex, also happily purchased at Geneva Friendly Ford, was beyond repairing. My wife, Gail, and I were taken aback. I need to have transportation readily available, due to health issues. Joe Lucarine readily addressed all of our concerns. Gail and I had already expressed an interest in the Ford Edge. One was available, and our purchase was made within a couple of days. We have traveled with our Edge to North Carolina and back to Clyde, NY with ease and confidence in our new vehicle. This is the fourth vehicle we have purchased from Geneva Friendly Ford, and, God willing, will do more of the same. The service department is stellar and responsive to needs. Everyone at Geneva Friendly Ford is skilled in their fields. Joe Lucarine has been in contact with us and has been able to solve those New Vehicle Mysteries. We are very appreciative of the people and services offered at Geneva Friendly Ford.

Da
Review №13

Just purchased a used truck from Friendly, salesman Joe was great to work with, listened to what I was looking for and arranged to get one from their other location to their dealership so I could look at both together. Everyone I worked with was a true pleasure to deal with.

Da
Review №14

I had purchased a vehicle in the past from Mike Wilkinson who worked at Friendly Ford in Geneva and has since moved to the Hamilton location. I informed him that I was now searching for that once in a lifetime special vehicle. After his search he contacted me back and stated that there was a vehicle at Friendly Ford in Geneva that I may be interested in. Mike led me to Ben Austin and I arrived to find a Ford Shelby truck awaiting my inspection. Ben went above and beyond helping and assisting me at every turn. I was throughly impressed by his professionalism and his communication skills. I could have not asked for a better experience.I also had another chance to have a great conversation with Brandon Warne who is a salesman there but is also a MMA fighter. That’s the guy you want fighting for you when your making a deal. Ryan Scaglia also was awesome and he worked hard bringing all the final loose ends together. Great Job Ryan!My family and I thank Friendly Ford and their wonderful staff including the finance department that made life so easy when your making a big purchase. The entire staff worked hand in hand and made purchasing a vehicle a wonderful and stress free experience. Sensational job everyone! You will always be my first stop when looking for that new vehicle. Job well done!

Ma
Review №15

I just bought a new Ford F150 at Friendly Ford in Geneva NY.. A huge thank you to my salesman Nick Bassett and the Business Manager Nate Murphy for doing such an awesome job answering all my questions and making me feel very comfortable making this purchase.

Re
Review №16

Recently purchased my 2020 ford ecosport from Friendly Ford Geneva. It was a great buying experience. My brother bought the same car the week before so I knew exactly what I wanted. Ashley sold me my car and she was great! Communicated with Ashley before ever going to the dealership myself, told her the car I wanted with what specifications and color and they had it there waiting for me when I went. I def recommend looking at friendly ford if youre looking to buy a car!

Mi
Review №17

Purchased/ financed a 2021 Ford Edge from Geneva Friendly Ford. I couldn’t be more happier with my new vehicle. Daniel Roman was my sales consultant. After working the numbers out Daniel helped me get the vehicle I wanted at the price i requested. He did the walk around of the vehicle, a test drive and explained all the bells and whistles of the Edge. I highly recommend Friendly Ford of Geneva. Please ask for Daniel Roman when needing assistance in finding your new vehicle.

Ch
Review №18

Nick. Basset at Friendly Ford Geneva goes above and beyond to make sure you feel comfortable withe your purchase. Friendly service and no pressure on buying a car.

Ly
Review №19

I cannot say enough about Friendly Ford!!! Especially Chris Metcalf he was AMAZING!!!! Friendly, personable, caring, welcoming, just a wonderful man!! If you need a vehicle HE IS the person you NEED to go see!! All I had was a trade in and they have me fair value for my old car. I bought a Ford F150 loaded and LOVE IT!!The dealership is very clean, the staff is friendly. Very family oriented!!! We live about an hour away and we WILL be back!!! Take the drive and go see Chris!!! I promise you will be happy with your choice!!

Jo
Review №20

My wifes 2017 ford fusion had a transmission problem with it. Friendly ford took very good care of us by giving us a vehicle to drive for the 2 weeks they had it. When we picked up the car the service manager went over everything with us and was very thorough about everything. Very happy with the service we received.

St
Review №21

I had bought a 2017 ford edge and it had what we believed transmission problems. So we made appointments they said they couldnt find anything wrong. We live in the southern tier and have mountains if a car cant go up a mountain without wanting to stall and chug. Then theres something wrong! They said since we werent satisfied they would buy the car back. Then I got a 2018 Nissan they said they would have it serviced and would fix the struts for us before we took it home. About 3 weeks after getting it home the struts were grinding again so we made an appointment to have them fixed. After sitting there for about 2 hours we saw them spraying the top of the struts down with pv blaster. Then came and said they didnt here or feel anything wrong! We complained and said that wouldnt fix problem! Then said they ordered the struts and call us when they got them in, its been almost 3 weeks and havent heard from them! Now the change oil light came on so that proofed they didnt service the car! Even though my husband isnt a mechanic hes done enough work on vehicles to know if an oil filter hasnt been changed in a long time! Weve given up on them so with this issue or any other issues well be going to a Nissan dealer!

sa
Review №22

Awesome experience! Terrific customer service and Joe went above and beyond to make us happy, even after the sale! Thanks guys!

Le
Review №23

My husband and I were on a short anniversary weekend getaway. The weekend was quite rainy. Since we were in the market for another truck, we decided to pay Friendly Ford a visit. We were immediately satisfied with the customer service that Joe gave us. The truck we purchased had just been taken in on a trade and they hadnt had time to service the vehicle. We werent able to bring the truck home that weekend. But two weeks later after the service was complete and the parts that were needed were installed (with no extra cost to us) we brought our truck home. We have had past experiences where buying a vehicle was literally an all day process. This was not the case with Friendly Ford. We live about 2 hours from Friendly. I would travel the 2 hours again to purchase from Friendly Ford. Thank you Joe!

Za
Review №24

I have never had a better buying experience than at Friendly. Joe Lucarine took great care of me and gave me the best deal possible and worked hard and even stayed after closing on a friday night to make sure i could drive home the same day and i did! Not to mention full detail, fresh oil change, new inspection and full tank of gas before i left. I would recommend them to anybody dont hesitate.

Ca
Review №25

Well went to buy a truck. Wouldn’t deal at all. Went to Shepard’s saved about 6k. 3300 in trade alone. Wife bought a bronco the next week. We didn’t even bother with them. That’s a bunch of money you all just lost. Better rethink your sales model. 6 k less is a big difference but I got the exact truck I wanted and add ons.

As
Review №26

Michelle and Phil made everything super easy, comfortable, and fun!! Loved buying my first car here. It was a great experience!

Da
Review №27

Dan was a great salesmen. I highly recommend asking for him by name.

Ma
Review №28

The least stressful car buying experience ever! Everything was done virtually and in one day! Went to the dealership for the test drive and to sign. In and out in under an hour! Highly recommend! Will only buy my vehicles from Friendly in the future, even though they’re 90 mins away!

Pe
Review №29

The name says it all! I was very pleased with how I was treated by this dealership. I drove an hour+ to get the exact vehicle that I was looking for. Before arriving, I contacted a dealer, and let him know what I was looking for, and when I was coming out. He made sure the vehicle I was looking for was ready for a test drive.When it came time to negotiate a price, it was a very low pressure experience. Both the follow up and follow through post possession have been great.

Br
Review №30

Recently purchased a vehicle at Friendly Ford and was amazed at how easy and great our salesman Chris Metcalf was! He worked with us and didn’t try to sell us something we didn’t want, but helped us get exactly what we LOVE!! Thank you Chris again!

Ra
Review №31

Great dealership, no high pressure sales, no hidden fees or gimmicks. Just an all around great experience!

Ch
Review №32

Always fast and good service up here the guys are great and very attentive

Ha
Review №33

Joseph Lucarine at Friendly Ford was an absolute treat! He was so warm, welcoming and got me into a safe car for my son and I. I was so, so nervous upon arrival but he took all of that away. The facility was beautiful and clean, they offered snacks and drinks. Fresh fruit as well! Again, I can’t recommend them enough. Thank you so much again for making my life a little easier and safer! The whole staff was A+ what a wonderful experience.

Jo
Review №34

Could not have been an easier transaction. I live in Buffalo, NY and completed the transaction 98.5% over the phone Michelle Miller, Salesperson & Phil Wheeler, Finance Manager. It could not have been easier to deal with them. Arrived at the dealership, car was ready to go, 4 signatures later I was on the way back to Buffalo. Great dealership, friendly people, look forward to my next transaction with them!

Ja
Review №35

Our experience was ok, but not great. The original sales experience went great. Joe was very pleasant to work with, but after test driving and agreeing to purchase, we had 2 concerns. We were told both issues would be resolved by the time we picked up the van. When we arrived to pick up the vehicle neither issue was resolved. We were told one of the issues would work its way out as we drove it. It did not. We had to call back and complain before the issues were addressed. Ultimately it worked out, but it wasnt ideal.

Le
Review №36

Definitely was very happy with Service on My Ranger took care of me and was awesome customer service Kyle

Be
Review №37

The team at Friendly is awesome. I knew what I wanted, and Chad made the process quick and painless. Great team, great service!

Ju
Review №38

Chris Metcalf went above and beyond. His professionalism and experience was evident from hello. Chriss relaxed, casual demeanor was much appreciated after the hard sell approach from other dealerships. Without hesitation I would purchase another vehicle with Chris and the professional team surrounding him at Friendly Ford Geneva. We went home the same day in a 2020 Ford F250 Super-duty that checked all the boxes we were looking for.

Me
Review №39

If I could give 10 stars and write a lengthy essay I would! This place was amazing, start to finish. Ringing the bell was super awesome and made it so exciting! It 100% was worth the hour and half drive. Communication was wonderful. I cannot rave enough. Ill be spreading the word for sure! BEST buying experience I have EVER had at a dealership! Thank you Chad Kayser for all your help in making my dream a reality!!!

Ma
Review №40

This dealership is full of crooks. First they jerked me around on the purchasing details of the truck and then after I purchase a CPO truck from then I find out after a year that it had been hot wired because it started having electrical issues. The salesmen and managers that work here are very sleazy.

K.
Review №41

Michelle was awseome! I was shopping for a new f-150 from 50 miles away and despite my several changes of mind she found me the truck that fit me perfectly and when I showed up to pick it up the process was the easiest and smoothest I have ever had buying a vehicle. Highly recommend Michelle and friendly Ford. I am definetely a customer for life.

Ch
Review №42

My salesman was awesome but beware of $200+ worth of hidden charges that suddenly appear on the bill of sale at time of delivery. Not to mention trying to force a warranty down your throat making it appear as though you have no choice other than buying the warranty. They will mention that you have 3 different payment choices but only show you 2 options on a tablet, both which are much higher than your initial quote. When you ask for the 3rd option that shows the monthly payment that you were initially quoted (not $39 or $59 more a month thanks to this warranty) they will have to scroll through their computer, not the tablet to locate it. Its almost as to make you think you only have 2 choices which Im sure far too many people fall for this sales gimmick and dont realize until its too late. Make sure to look closely at which payment option you select along with all the other charges they sneak in there.

Br
Review №43

Was impressed by the facility, and the initial conversation a prompted through email. Loved the vehicle, however, we were a little disappointed in the sales negotiation and approach. Unfortunately, we stepped away from the deal. But no regrets about it, the sales approach( albeit probably due to the number of folks there) just didnt sit well.

Mi
Review №44

Joe Lucarine was relaxed, friendly, helpful, and followed through on everything he offered.

An
Review №45

We have bought multiple vehicles from Brandon Warne and have a great experience every single time. Highly recommend Friendly Ford to anyone shopping for a new ride.

An
Review №46

Shout out to Chris Metcalf for helping me out getting my 2016 Ford Focus. Mans a baller. Thanks you sir.

JB
Review №47

Go see Chad Kayser! He eliminates the Dealership experience most people shy away from. Felt like I was working with a friend! Bill P. in Syracuse.

Fa
Review №48

Love my new car! Dan Roman was very friendly. He found the right car for me. Made a difficult/overwhelming experience very pleasant. Thank you Dan!

An
Review №49

I purchased a new 2020 Ford F250 lariat from friendly ford in December of 2020. The buying experience was excellent. My salesman Joe, and the finance gentleman went above and beyond to get me what I was looking for. With being a new truck I had a paint chip that I did not notice when purchased. The service department did an excellent job with getting it repaired. I was definitely not happy that a new truck needed paint work, but they did good by me.

Ja
Review №50

Best auto buying experience ever. Been buying cars for many years and Mark Yeats makes the experience simple and enjoyable. Just ask for Mark.

ri
Review №51

Branden W had a great experience made buying the new truck quick and easy.

Ro
Review №52

Fastest, least expensive oil change and tire rotation ever. In and out in 30 minutes. $46.00! Nice job Kyle!

Vi
Review №53

Lives up to its name .. I had an amazing experience with Chad Kayser who helped me purchase my very first car. I’m happy I drove for over three hours to the location and it turned out successful. He guided me through the process with no pressure at all and also offered advice. 10/10 would recommend.

Ma
Review №54

My wife & I drove from Rochester to test drive a great truck we were interested in. I called ahead and Ashley (the vehicle purchasing guide) had the truck ready for when we got there. We decided to buy it that day. We were surprised that the team was able to get everything done so quickly for us to take it home with us that day! Everyone we talked to was very helpful & very courteous! Thank you again Ashley for helping us! - and for being so patient and so friendly! ;-)

Su
Review №55

Joe Lucarine answered all of our questions, making our vehicle selection easy . We referredEmily C and Joe helped her with trade in and new vehicle purchase . We will return to Joe at Friendly for our next purchase .

st
Review №56

Had a great experience at friendly Ford inc. Got an great 2021 f150 Brandon Warne was a great help and a great salesman

Le
Review №57

Just watched a service technician do a burnout in presumably a customers truck. Id advise you highly to stay away from this dealer for fears of the service department joyriding your vehicle

Th
Review №58

Went to buy a Mustang.We knew what we wanted and have been searching the dealers for Mustangs. Got a note through a car service that a car similar to our specs was at Friendly. I sent a note through their website to Friendly not expecting an answer. Nick Bassett got back to me shortly thereafter and was happy to sell me the car. It may seem strange, but that hasnt been our experiences at other dealerships. I know the market is all messed up, but we were having problems just getting responses back. I have money, do you want to sell me something? Well, they did. Very nice people, they were ready for me when I showed up this am. BIngo bango, bought the car. When I buy my F250 in a few years, Ill give Friendly the first shot at my business (assuming the nonsense is sorted out by then.

Je
Review №59

I hate car shopping. It takes forever and I’m usually super annoyed by the end of the process. BUT - shopping at Friendly Ford in Geneva was awesome! My salesman, Joe Lucarine, was really great. He helped to have everything prepared before I showed up so I was in and out quickly. He helped me shop ahead of time both online and over the phone. Once I got there we had it narrowed down to a few options and there was no long waiting or back and forth. Joe made the experience very simple and pleasant - the way it should be. The financial guy, Phil Wheeler, was also very helpful. He actually asked about what kind of usage would be on the car and helped set me up with an appropriate warranty. I drive A LOT for my job and he made sure the warranty was a custom fit for my needs. He explained additional items on my car insurance and how it applies to a new car to make sure I had the right coverage. I’m not a car guru (obviously) and it really meant a lot that the whole Friendly Ford team took time to make sure I was taken care of without ever making me feel like I was asking stupid questions. They definitely went above and beyond. One other thing - I was really impressed with how careful everyone was wearing masks and paying attention to distance while still being friendly.Joe, Phil and the whole crew were great. I will always buy my cars from these guys. Loyal customer for life.

We
Review №60

Thank you Dan. I love my Ford Edge.

Ry
Review №61

Mr. Joe Lucarine was the gentleman who helped me out with my vehicle purchase. There were many obstacles (on my end) and Joe really came through to make sure everything went as planned. I had a great experience at Friendly Ford and would recommend them to anyone!

Do
Review №62

I cannot say enough good things about this dealership they are my #1 !!Doug H

Sa
Review №63

Chris Metcalf at Friendly Ford was incredibly helpful right from the start. I entered the dealership as a first-time buyer - I had never purchased a vehicle from a dealership before. Chris was very knowledgeable and patient. Chris went above and beyond in assisting me to find a vehicle within my payment range. I ended up choosing a 2016 Honda HR-V! Chris, along with the head manager, Jeff McKee, made it a priority that my vehicle was ready for me within 24 hours of initially choosing my vehicle because I did not have transportation to work. I was even shown around the dealership by Chris which made me more comfortable knowing where my vehicle would be serviced.In addition, Phil and John from the finance department introduced themselves to me before I officially purchased my vehicle. Overall, the environment of the dealership was incredibly friendly and comfortable.I would recommend Friendly Ford in Geneva, and especially Chris, to anyone looking for their next vehicle!

Br
Review №64

Saw the vehicle on the web site on Monday. Michelle Mitchell was very helpful in getting a deal done the next day, Came in on Friday to sign the papers, which only took half a hour and drove away with a beautiful Ford F-150 XLT. Well worth the drive to Geneva.

Ky
Review №65

I purchased a 2019 F150 diesel Lariat. Chris Metcalf along with the Friendly Ford team went above and beyond to provide excellent and professional service. I highly recommend.

Ja
Review №66

Rich was spectacular from start to finish. Great service and honesty. Would definitely purchase from again and highly recommend to any buyer.

Se
Review №67

I came into Friendly Ford looking for a vehicle that fit my needs and budget, what I got was an outstanding truck buying experience from two very knowledgeable, personable, energetic, witty gentlemen. Chris Metcalf, and Phil Wheeler went above and beyond showing me trucks that fit me and my budget. They brought in vehicles from other lots and worked tirelessly with banks to get the best rate possible. 10/10 I would make that hour drive again, and will highly recommend these two great guys to friends and family. Keep up the great work! And a million thanks to Chris and Phil!

Ne
Review №68

I purchased a 2017 Ford 150 today. Ryan B was the salesman and it was a pleasure to make a deal with him. Very knowledgeable and respectful.Thank you again and I will be a return customer

La
Review №69

I just bought a 2020 Ecosport from Friendly Ford in Geneva. I could not have hoped from an easier, better experience. Joe Lucarine was informative and helpful in every way. So far, I am very pleased with the car.

Jo
Review №70

They were the only area dealer with any truck inventory. Joe took my list of needs and showed me several options. They respected that I wasn’t prepared to buy the first day and didn’t pressure me. When I was prepared the finance department managed to beat the rates that I had previously shopped for. Overall very positive experience, I would do it again.

Ja
Review №71

I had my first experience with the service department at Friendly Ford in Geneva, and am impressed with the process, Kyle, the service writer, and the technician (Ted?) that worked on my F150. Kyle kept me informed several times while I waited, so I knew how long it was going to take, which wasnt long at all. Watching the service department through the glass wall is great. Every one of the service techs are 100% professional.I was glad to see our salesman, Ryan B., was back to work after the dealership opened back p for in-person sales. He made our buying experience exceptional! All the staff that was involved in our purchase really made you feel welcome, and were truly friendly, and knowledgeable. We surely will be going back to see Ryan when its time to trade my wifes car.

Ja
Review №72

Great service. Friendly is an understatement.

Mi
Review №73

I had a multi unit turn signal go bad on my 2013 F 150.Its a known quirk on these units .{wake up Ford] .I called their service dept and told them about the problem Its a very easy fix but due to medications i take i couldnt do it myself.Its a 10 min fix. Afer speaking to the service rep i explained i am a disabled vet and live on fixed incom.Story short they replaced the unit for 50 dollars I gave them a unit had bought.The people who work at freindly are polite and and make you feel welcome.I cant speak highly enough about this dealership.I will be buying my next truck there and i suggest anyone looking to buy a Ford, go to Freindly They are what the name says and more than helpful.Good job guys and thankyou.

Ri
Review №74

One of the best buying experiences i have had at a dealership. Chad Kayser as a salesman was awesome and made the buying experience a pleasure instead of the usual games played at dealerships. I would highly recommend Chad and this dealership.

de
Review №75

I was in and out no hassle! Fantastic new truck, thanks to Nick again for helping me out!

Do
Review №76

Service was nothing short of fantastic. Kyle Holden is a great service advisor. Plus Theron Huttar is a great tech. It’s always great being at a dealer that takes care of their customers! EDIT: just bought my first truck from this dealer. I hope it be known that Richard Holmes is the absolute best sales consultant i have ever dealt with. He went literally above & beyond to make my deal happen the same day i wanted to purchase my new pickup. He answered every question i had thoroughly, & with extensive detail. He even stayed with me past 9:00 last Monday to get my deal done & to make sure i was satisfied. I hope he gets the recognition, because he deserves A TON of it. I’ve dealt with several different salesman at different dealers, & Rich is the best I’ve ever spoken to & done business with.

Pa
Review №77

Im not a customer, Im actually an employee of a competing Ford dealer in NJ. Im writing a review for this store and specifically Justin Larsen in service. A friend/client of mine who lives 4 and half hours south of Friendly Ford had an issue and were stranded with no way of getting home and with news that they needed to put a new engine in the vehicle. The dealership put them in a brand new safe car and let them use it as a loaner, and were even nice enough to DRIVE to the customers house to switch cars. I have gone way out of my way for my customers before, but this is way above and beyond what most people would do, and its something worth recognizing. If you landed on this review wondering whether or not to do business with this place, look no further. Take it from another dealer, these are the kinds of places that deserve your business. Thanks Justin, thank you for taking care of my friends when I wasnt around to do so. Youre the man.

Gr
Review №78

My most recent visit went beyond expectations. Not only did I get a new Stereo Speaker in the drivers door they washed my Dorothy XLT so her Ruby Red slippers looked so good on the way home. I do believe I could shop there again. Thanks.Great price on 2017 Explorer XLT. Didnt explain things very well. Took better part of the day to compete and then I couldnt drive it home. Had to deliver to my house two days later, w/o floor mats and detailing. Left original owners information on the navigation system and never showed me how to operate any of the new technology.

Ca
Review №79

Friendly and helpful assisting my consurns regarding upgrading the navstation in my 2019 Ecosport Titanium..

Le
Review №80

The staff at Friendly Ford made the car buying experience pain free. I have less than perfect credit, but the finance department was able to find terms I could deal with. My salesman, Joe was very knowledgeable and friendly.

Ar
Review №81

Excellent service and speed. We had to get a specific vehicle fast before the seasons change. Friendly Ford was able to help us find something affordable and efficient in a timely matter. Thank you Friendly Ford in Geneva NY!!

Do
Review №82

My husband and I very recently purchased a new truck from Friendly Ford in Geneva NY. I first met sales consultant Ashley Bleier. over the phone as we were looking for a certain model truck that dealers in our area weren’t able to trade for. This dealer was a 90 mile ride from our home. Ashley was very kind, helpful and quickly set up a day and time for us to come down to see and test drive the truck. The very next day, we were met with great hospitality as we entered the dealership. Ashley brought that beautiful Ford Raptor around and It was love at first site for Joel. Ashley overlooked everything and kept in touch via phone calls, emails and texts until the day came that were able to drive that beauty off the lot. She thoroughly explained all the bells and whistles and told us that if we had any questions or problems, we shouldn’t hesitate to call and ask for her. If you’re looking to buy a vehicle from Friendly Ford in Geneva NY, I highly recommend Ashley B.Thank you, Ashely for all your help. Joel is thrilled with his brand new Ford Raptor! ❤️

Pa
Review №83

Overall amazing experience at Friendly Ford! Ashley was kind and attentive to all my needs and questions. She went above and beyond to ensure I found exactly what I needed. Even got the leave with my new vehicle same day! Everyone made the trade in process easy and stress free. Would highly recommend!

To
Review №84

Chad Kayser was awesome! My Husband and I came in to trade in our truck for a car, and he was wonderful. He was not pushy and was very easy going. When we return, he will get out business again!

Jo
Review №85

Just purchased a very lightly used F250 Super Duty. Great truck, it’s my third Super Duty and all have bee good to me.The sales associate was Ashley B . She was extremely helpful and made this a good experience for me. She is easy to contact and seems to follow through on things. I would def recommend seeing her if your looking for a vehicle.

Ci
Review №86

My husband and I bought a truck with the wonderful assistance of Ashley! We had a few things in mind but power for our farm was required and she delivered! I cant thank her enough for finding us the perfect truck! She was such a pleasure to deal with, I highly recommend her for your next vehicle purchase!

Ma
Review №87

Joe and the others at Friendly Ford were great to work with and our purchase went very smoothly. Joe was was excellent in his communication with us during the process and beyond.

Er
Review №88

Brandon Forjone and Ben Austin were great. They were knowledgeable about the product and the process. No fuss, no muss, no problem. 5 outta 5

Sc
Review №89

They are definitely friendly. From the moment we walked in to the moment we left in our new truck we were treated with kindness and fairness. They were helpful in answering all our questions. I would recommend them to any of my friends and family. Ask for Richard Holmes, he was great! We look forward to doing business there again in the future.

Ma
Review №90

Michelle Miller and all of the staff at Friendly Ford went above and beyond on the purchase of my new vehicle. Michelle was an absolute pleasure to work with and gave me such a great deal on my new Explorer! I will definitely be sending my friends and family to Friendly Ford! If you are in the market for a new car, go see Friendly Ford!!!

Sa
Review №91

Joe, is awesome to work and he got a good trade in on my new suv escape! I would work with Joe again and would recommend buying your vehicle here at Friendly ford.ThanksSandy

Jo
Review №92

Thank you Mike and Mark for the great dealership experience.

Ja
Review №93

Was looking to trade in my 2015 Chevy Silverado, did some searching online and found a F150 that I liked. I did an online quote and was contacted by Michelle from friendly Ford. Did most of the details over the phone and through texting the whole experience was seamless. I can not explain enough how great and easy buying my 2018 f150 was! Thanks friendly Ford! I’ve always been a Chevy guy but love this F150!!!

Mi
Review №94

I have always had a great experience at this Location! Ive gotten multiple cars through them!!! This time around Rich was our Sales Rep. He was awesome and made our experience welcoming, quick, easy and hassle free!!! Rich, You Rock!!

Ky
Review №95

Alex Cote and Chris Metcalf worked tirelessly to assist me in buying a used car. Its the First real car I have ever bought, and i recognize how much harder it couldve been without the very diligent and devoted work from the staff. Its clearly run by people who have pride in what they do, as well as compassion for the people they do it for. I could not recommend a better dealership.

ch
Review №96

The Experience was great. Quick, easy And we knew they had our back finding what we needed at an affordable cost. I’ve bought two vehicles from Friendly Ford and all I have to say are great things. Special thanks to Joe Lucarine and Phill Wheeler for best customer service!

To
Review №97

These folks take such great care in what they do. My husband, Chad Kayser, works there, but from service to sales, I’ve always had a great experience. Thanks Chad in sales and Kyle, in service.

St
Review №98

My husband and I drive an hour and a half just to deal with the Staff of Friendly Ford Geneva! Chris Metcalf is the best! With our second purchase in 15 months, Chris and Business Manager, Phil, will be our recommendation to family and friends!

Da
Review №99

Great used 2018 Honda Ridgeline with only 17K miles on it. Was it Too good to be true?. No indeed, it is a GREAT car, looks fantastic runs fantastic. My salesperson was Ryan Bandemer and he bent over backwards for me since I live 250 miles away. I had him check a lot of things out for me before I took the trip to their dealership. He did everything I asked and did it in a very friendly manner. I couldnt ask for anything more from a salesperson. I drove 250 miles after he got back to me with all my concerns/questions and the whole process at the dealership took about 90 minutes to 2 hours. Drove the 2018 Ridgeline home and it was a dream ride all the way. Great experience at Friendly Ford! Thanks, Ryan. You the Man! P.S. The finance guy John IV was non-pressure all the way as well. Explained everything well.

Ti
Review №100

Ryan in sales was outstanding to work with! Extremely quick with information and correspondence with any questions concerns or just giving us support. Very easy to work with and motivated. Thank you very much for your time and support to Ryan and the staff there that made our time easier and for going out their way for us. Thank you to Ben (sales management), Jeff (GM) and Ryan (service management).

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1077 NY-5, Geneva, NY 14456, United States
  • Site:http://friendlyfordgeneva.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 315-789-6440
Categories
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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