They were really friendly and straightforward. Pricing is more than fair and I was greeted by the sweetest dog. I couldnt have asked for more.

This is my first time here. So far, it has been a phenomenal experience. Jack is amazing. Got me right in for an oil change. Prices are competitive. Would definitely recommend!

The service was excellent and the price is very reasonable

This repair shop is outstanding !!! Dont let its small size fool you. Gerald is the fairest and skilled auto service tech Ive ever been around. Integrity lives here.

Jack the owner, does only quality work. And in a reasonable time.

Fantastic service and wont overcharge you! Gave us an honest review of a car we were considering buying and wouldnt even accept a tip.

I would not go anywhere else. Jack and team go above and beyond to help with all car needs. Ive been using them for years.

Over the past 15 years Jack has kept our cars running thru it all. So wonderful to have someone you can truly trust. I am thankful at this time of holidays to be blessed to have them to be there to help in time of need. Awesome services by awesome people. Can not say enough.God Bless

Shop owner is arrogant. Purposely charged me $60 for windshield wiper blades, did not ask for that service was just in a hurry and not paying attention, dont go here!!! Ive spent over 10k watching this guy because I knew he was up to something, may report to news if I hear any more victims

We have used Jack and Corinne for all our Auto Service needs for many years, and always get the same welcome and great service every time. We moved farther away, but still drive back for Jack to work on our car. I can tell you the people here are amazing and always fix your problem. They dont try to oversell you but always keep you safe on the road. You wont be disappointed. They are wonderful!!!!!!!

Great service and staff. Very fast and the price is always right!!

I love this place ! Jack and the rest of the staff there are awesome! I take my 2012 grand caravan there to get serviced .Wouldnt go anywhere else.

Its ALWAYS a great experience. The care of my car has been top notch and well taken care of. Plus it has always been explained what needed to be done plus cost. If needed,a loaner was provided. I cant say enough good about the work done here.

Even Jack’s own mechanics admit that he is dishonest. Out for money. Stay far away from this place. Recently have realized he’s been ripping off my family for years.

They will overcharge you if they think you are dumb enough to pay the price.

I have been taking five vehicles to this shop over 9 years and always received great service and quality work.....solid 5 star business!

The owners Jack and Coreen,were very friendly and helpful. Theyre guys got me on the road quick, and at a fair price.

This is the best trusted auto shop in town, they always go above and beyond to make sure my car safely stays on the road. I would never take any of my vehicles anywhere else.

The job was done very well to mine and my boyfriends car pricing was reasonable and a very very well done job didnt take long either like other places were saying it could take a couple days here it was done the next day thanks guys great job !!!

Jack is awesome! Was looking to buy some small parts for my truck, this location is service only. He asked what I was looking for and happen to have what I needed!!! Not only did he help me out, Tony the tech replaced the light bulb for me too!!

You really couldnt ask for a more candid and honest mechanic. We have been coming here for years and have always been very satisfied with the work their shop performs. Never once have we felt uneasy about any of the work performed or answers we are given. They are kind and generous people and Jack really takes care of his customers and I appreciate that. Stopin and get to know them, Im sure youll feel the same.

They are awesome, great service amd great people. Thank you so much for everything you did.

Took my car in for a leaking power steering pump but they wanted to replace the rack and pinion and charge me $3000. I ended up going to another mechanic and spent around $250 to get it repaired. Problem solved and no issues. Dont fall for their scam.

Was broke down did everything they could to help excellent place nice people caring and concern about our well being would not be back on the road if it wasnt for them

Prices were great value. Professional, friendly, caring atmosphere!

Knowledgeable honest reliable service

Absolutly recommend, they are knowledgeable and you get years of experience with Jack.

Excellent service at an excellent price! Jack and Corrinne were awesome, I really appreciate your help with getting my car back up and running. I will be back!

Friendly staff reasonable prices.

Jack and his team are OUTSTANDING at what they do. Jack can practically diagnose whats wrong with your vehicle just by hearing you describe what the issue is. The mechanics are conscientious and polite as well. One other thing is impressive - the shop itself is very clean and always immaculate. This shows pride in their work IMHO. This location gets ALL of my auto repair business - and I HIGHLY recommend it to everybody I know that needs work done on their vehicle

Nice owners, straight forward, only got an oil change. It was done in a timely manner. I believe I found my new mechanic since I just moved out here.

They do good work

Did my charcoal canister NO more engine light due overfill the gas tank when fully up that no no it will cost you money run and change on my front strut and a few bushing have to replace because theyre worn out on my van which is original 2003 Caravan ride like new van. Done 12/14/18 still ride smooth, my gas mileage improve big time . THANK YOU

I just needed simple pricing. They answered the phone and didnt put me on hold.

I have been taking my vehicles to Chris for years. I only have positive comments! Most recently, my son totalled his vehicle. We found a used car and took it to Napa to check it out before buying it. They did a thorough inspection which put my son and I at ease in purchasing a used car. The vehicle needed rear brake pads, a new battery, and rear shocks.. they were able to do the job the same day and in less than 2 hours so that my son could get to work on time. No charge for the full vehicle inspection! Great Place and the only place I will take my vehicles! Thanks Chris!!!

NOT A HONEST MECHANIC. Ive been taking my truck in to jack for several years for oil changes recently he had told me my truck needed some major work done it was estimated to be around 1,200 dollars which i didnt have the money at the time. So i had to pull out a little loan to get it done. But i had went to a different mechanic shop that friend recommended to see if i can get job done maybe a little cheaper. And come to find out there was nothing wrong with my truck it just needed a couple of hoses and clamps tighten. It was simple as that. So watch out this guy is out for money.. RAPID REPAIR FAIR AND VERY HONEST MECHANIC

I had a very good experience, honestly they assessed my requirement and quoted very reasonable for 5 mins of repair work, which all other service centers were charging me over $100 bucks for an hour. Very happy with the friendly technician, the work done, the honest quote and overall experience.

Thank you so much for taking care of my car, thanks to you guys it didnt leave me stranded. I highly recommend your shop!

Nice guys. Got my car in and out with a quickness and at a fair price. Thanks for the great work!

This Napa facility has been working on my vehicle now for over 3 years. Honest people (Jack and Corinne) and they and their crew do great work. Highly recommend!

Jack is amazing. His staff as well as himself has went above and beyond for me on multiple occasion just to make sure I was taken care of. His personality as well as the service is exceptional every time. I trust this NAPA

Fair warning to everyone. Dishonest about services and quoted for a service which they dont even have the machine for! (I found this out from an employee) They just want your money!

Great honest service. Repeat customers get 10 percent off

Had a leaking water pump. Was quoted $1560 at another shop. I called NAPA and jack quoted me $970 for the exact job after he went over their estimate line by line with me. Dropped my car off on Friday afternoon and picked it up Saturday. The total was $963 on pickup. I will definitely be using this shop against the next time either of my cars need work.

I had to return parts I didnt need, no questions asked.

Best mom and pop auto shop in Gilbert! No B.S. and affordable, which is hard to find these days!

Jack done a car inspection for me. Was honest and clear about the car.AAAA +

An honest auto shop. They stand behind their work, and do a great job.

This place was probably one of the most ridiculous mechanic shops I have been to. I went in for a alignment and the owner recommended me replacing the front struts. I told him I am a full time mechanic and that I could replace the shocks on my own. He told me “if your a mechanic why don’t you do your wheel alignment?” Well maybe I don’t have a $20,000 machine to do alignments. So I told him I would replace them and come back for the alignment. He mentioned that he would not do a alignment on someone else’s work if it wasn’t his. I said “excuse me?”. And he said “it’s like a surgeon starting a surgery and having another doctor coming in the middle of the surgery to finish the job” I told him so your telling me you only do alignments on struts that are only original ?? So for 95% of cars out there that has done front struts you won’t do the alignments because another shop has done it ? You should of saw the look on his face. The owner is a complete moron. No customer service or people skills whatsoever. Probably why he has another name on google instead of his franchise Napa name.

I needed repairs and Im from out of town, they had my car finished the next day and the price was very reasonable compared to my repair shop back home. I wished I had this place in my home town. Thank you guys.

I called them, they answer.Shop: helloMe: Hi is this JC auto repair?Shop: Who is this?Me: My name is Niko I am trying to reach JCs, do I have the right number?Shop: What business are you calling from?Me: Im not a business, I am trying to get some work done on my vehicle.Shop: I asked what business are you calling from.Me: Never mind forget it.Terrible service. I took my truck there before and they tried to sell me a part with a 300% mark up. I thought it was a fluke, but my 2nd time coming back was a great reminder on how bad their customer service actually is.

Very dishonest people working at this place! You have been warned, do not let them touch your vehicle.Way overpriced!!!

Worst experience I have ever had! Jacj was beyond rude and disrespectful. My car continues to need work after going here for the same issue and now has additional problems after they work on it and after confronting him about it today, he said “I don’t need your business, go somewhere else” after being a customer for over 10 years (yes I should have learned, but they are a block from my house) I can’t even fathom how much Money Jack has made off of me but that will no longer be the case!

I called to get prices and clarification on materials, the guy who answered the phone was rude, didnt listen to my questions and thus became upset because he didnt understand---> do you charge more $ for an oil change that requires 16 qts of oil!? He quoted me $39.95. Im pretty sure your cost for 16 qts of Diesel oil is AT LEAST $32, so... If he had taken 2 seconds to listen he would have earned my business. I used to use JCs for service, Ive referred family and friends there, sent him a lot of money over the years, but this guy on the phone, he just didnt get it. Maybe it was a bad day, maybe he had an irate snowbird yelling at him, but Im in the need of a couple grand in service work, but need an oil change and trans flush first. get it? Just take a moment and listen, pause, ask a question if you dont understand, then be courteous.

Always a good experience at Napa.

You can get an oil change, tire rotation, fluids filled for $18 (with discount card, which is easily obtained).The bad is you have to be subjected to Fox News while waiting. I got to listen to pundits talk about John Edwards haircut, which was 3 weeks ago.

I walking home one day when it was about 110 degrees out or so, little did i know it was going to boil me as i walked. Everybody has to learn once i guess. But as my phone had died and i couldnt call for a ride i was suffering from heat exhaustion on the verge of a heat stroke. I stopped in here as i was about to fall and the guy behind the counter could tell right away i wasnt right and brought me to the back where they kept a cooler full of water and gator aid. He told me to grab a couple then have a seat until I was alright. He let me use the phone and i got a ride but what will always stick with me is how nice and helpful they were to me. I looked like hell and couldnt have been good for business but they treated me with courtesy and respect when they could have told me to beat it. GOOD people work here, and its the only place ill ever take my car to be worked on. Much appreciation to all at JC Auto Repair. P.S. If you go in be sure to shut the door behind you AC isnt cheap damn it!

At first contact Jack seemed nice and knowledgeable. I told him I needed a belt repaired and couldnt get there until 5:45 pm, he said no problem, they dont do any work after 5:30 but I could bring it in. I brought my car in Monday night, Jack had given me a $135 estimate, a little high for replacing a belt but, I didnt want to get under car in 110 degrees and was williing to pay it. Tuesday morning Jack calls me and tells my belt drive tensioner was bad and now it was $400. I said let me make some calls and get back to you. I called a shop, they quoted me $290 over the phone if it needed a belt drive tensioner but, said they rarely do. I called Jack and told him I would by Tuesday night to get my car. I arrived at 5:45 Jack said I could not get my car as it was blocked in by other cars and that they close at 5:30, I was so mad I couldnt see straight. Jack said they opened at 8:30 am and I could get my car then. Their web site says there hours are 8 am to 6pm. I go back Wednesday monrning and get my car at 8:20, after I have my car, return to get my truck that I drove in, I went inside and told Jack I didnt apprecaite him holding my car hostage and not honoring the hours he has posted on the website. Lucky I have 2 vehicles and could still get around. Jack thought I knew nothing about cars and thought he had a patsy, I had car fixed for $150, it didnt need the part Jack said it did. Jack is a bold face liar. I live 2 miles from him and have 3 vehicles, I wanted a close shop to do business with. I will never do business with this man. Also, as I was having words with him, you could tell his wife had been through before, she didnt say one word.

Great people, great work, brutally honest and always candid with whats wrong.

Unsolicited flyers on my door. Wouldnt do business with someone like this.

Jack takes care of your car like no-one else. Trustworthy and competitive prices.

I like coming here because Jack will take me out in the shop and show me whats going on with my car. Ive been coming here for about eight years and have never had any problems and felt it has always been fair pricing.

I have been to this shop before and from past experiences it was good but recently my clutch pedal was starting to stick to the floor periodically. I took my vehicle in thinking I either needed a new clutch or it was the hydraulic system. After two hours I was told I needed a new clutch which was going to be $1300 before taxes and I would not get my car back for 5 days. I decided to seek a second opinion on price and contacted Kobars, they told me the out the door price would be $940 and they would have my car back the following afternoon. I took my vehicle there and they diagnosed the problem as a hydraulic issue, not a clutch issue, and it only cost me $375!! The mechanic Brain explained why it was a hydraulic problem and not a clutch problem and told me that NAPA would have still charged me for a clutch and just ate the cost on fixing the hydraulic system. Point being, I saved over $1000 and am now a Kobar customer.

CUSTOMER BEWARE- the supposed owner of this shop, Jack, sold us a personal car of his through the shop and within 2 weeks we had over 50% of the purchase price needed in repairs (after he claimed the car was in perfect condition according to his diagnostic test). This wouldn’t have been the worst if he had honored the ’30 Day Warranty’ that he included on the invoice with Napa Letter Head at time of purchase (which charged $0 tax on a $X,XXX sale); he reneged on the warranty and proceeded to perform unauthorized repairs on the vehicle. Consulting with a third party mechanic revealed that many of his suggested fixes were unnecessary and negligent for any ‘experienced’ mechanic. When I went to retrieve the car the engine was out of the hood, the engine head at an off-site head shop, and a wheel off the axel. He refused to release the car even after we reiterated we had not authorized the repairs as he had not detailed them or quoted the anticipated fixes. The Gilbert Police Dept. had to be contacted and come on scene to resolve the issue. Sleazy shop with low morals and ethics, all on top of subpar, irresponsible service and a condescending owner with no qualms on cheating his customers. Please be vigilant- they will take you for an awful ride.

Not even a small star, this place its good to loose money and that it For checking my ac in my car I spent over $100 and whene I asked why ? the explanation was unbelievable 1.5lb of freon plus extra leaks dye to find the leaks .Nobody call me and no question about, I want to do it or not.My car take not even a 1.0 lb of freon, the system was checked for leaks before I dropped the car in this place . the valve was leaking after i come back to talk about the charges and whene hi try to show me what thay did . he says thay put the valve for free not even showson the recipt,hahha good one this is his job scruing people around .So he took my all freon and velves give me all of the money and no sorry at all.now I have to fix the car .Please dont go thay will charge you for something what is not true thay lie..

The Summary:- AVOID THIS PLACE LIKE THE PLAGUE.- Would give it ZERO stars if I could.- Came in with small brake issue and a check engine light. Diagnosed with 4 days and $1200-$1700 repair- Arrived three times to pick up the car only to find it had another issue.- Left three weeks and $2500 later with the same brake issue, new engine issues, and a worse transmission issue.- Jack seems like a nice guy but hes either maliciously ripping people off or his people are incompetent.The Story:Had a 2002 VW Jetta with engine power issues and a check engine light. My own diagnostic tool showed some cylindar misfires. We brought it to Jacks Napa AutoCare Center on a referral from a body shop. They quoted us $1200 to $1700 for a new water pump (which broke) and possibly new heads and a head gasket. We trusted Jack because he seemed like a geniune guy. It was supposed to be done in 4 days, which turned into a 11 days because of shipping delays from Volkwagen. My girlfriend had them look at the brakes, which they replaced the rear brake pads on.It was supposed to be done on the 11th day so I drove to that side of town just to find out a new issue came up. I shrugged it off and let them work on fixing it. It finally came time to pick it up so I drove across the city and we couldnt even drive it out of the parking lot because the brakes suddenly didnt work. The check engine light also instantly came on with a new code related to the Crankshaft Position Sensor. I went back in severely annoyed after almost two weeks and two attempts to pick it up.Jack assured me that next time I was back the car would be in tip-top shape. He also explained that it needed a new brake booster and unfortunately its the expensive one. We paid for a $300 brake booster and let them get back to work. A few days later it was ready to be picked up. The brakes worked just as they had when I dropped it off (after new pads and a new brake booster, both recommended by Jack). The cylindar misfire codes were gone, but the check engine light came on with yet ANOTHER code related to the Mass Airflow Sensor. Regardless, we wanted to be done with Napa so we left just to find that an existing small transmission leak had ended up as a full blown transmission issue.I later found out that the battery had been disconnected (battery case was re-installed backwards), most likely in an attempt to clear the check engine light in a shady way. We sold the car as a mechanics special.

Qiuck and friendly and they are reasonably priced.

Was waiting around while my car was being serviced and over heard one the owner disgruntle and rude to his employee and it mad me feel so bad I can tell this owner from this shop is emotionally abusive to his employees and nitpicks them I saw the employee sad and upset but respectful. I was warned not to come here because they will try to sell you stuff that you dont need like in dire but they will make it seem that way and they work too fast which makes me feel like they dont care about doing the job with care rushing is not caring about your car I understand some customers want to rush but at the same time rushing can make the employees feel tense and in return can forget to tighten or add a bolt or something because they are under too much pressure to rush. but anyway I already dont like this owner Jack hes moody rude and NOT PROFESSIONAL.Employees just for your Info:If an employee who has been verbally abused is not adequately aided at the company level, she may hire an attorney to take her case to court. Even without precise laws on the books that address the issue, OSHA standards seem to have enough bite to get the attention of courts. For example, the Indiana Supreme Court in 2008 awarded a nurse $325,000 for her claims of intentional infliction of emotional distress and assault after she was screamed at by a surgeon. Once youve heard a hint of abuse occurring within your business, you become part of the problem. You must either address it head on or be prepared to answer for your failure to do so.

Went there after another shop told me I needed a $600.00 water pumpJack the owner tightened a clamp a filled my car up. He did not charge me. Ill be Back

I will give a update once I get a second opinion

Problem with difficult emissions problem, but figured it out, & car passed.

Weve being going here for years! Jack treats us like family!

Friendly staff! Well see how the car turns out!

Called about a part and was told 2 f-off.

DO NOT TAKE YOUR VEHICLE TO JC AUTO REPAIR!!!!!!!!!!! THE OWNER JACK, IS VERY UNPROFESSIONAL AND IGNORANT!

Last apt for oil change at 5.

Unprofessional

The worst place to work.For me not a star gave him.