Usually when I go there is one woman who is very knowledgeable and helpful. Today there was another woman, but she was SO knowledgeable and helpful that I asked how long shed worked there. She said she works at all Metros in the area and is only at mine once a month. Anyway, I always get the best service when I go there with phone issues.

Your employee named Summer was very nice and provided excellent customer service and helped me set up my new cellphone and everything went great!

Best phone store in Kansas City, and I mean that the employees James and summer, are the best and nicest people Ive met in a long time they really really go out of their way to help you get the best deal possible and meet all of your needs if you need a phone or anything to do with phone I recommend and I mean highly recommend going to this store 😁

Summer is such a knowledgeable young lady with excellent customer service. She is the reason Ill be returning to this store only now!! Thank you for helping me.

I have been with Metro PCS for over six years and I love love love Summer! She’s always treated me like a friend! Broke my phone this past week and I had came in she made it so easy and fast to get a new phone! No stress! Thanks for the years of great customer service.

Summer was super helpful with my husband and Is Hotspot problem and very patient!!! Great customer service n will continue to come to this specific store

Leigh is beyond Fantastic .... She really cares about her customers and she is always going above and beyond to make sure everyone is taken care of. She is worth going out of your way to see. Thanks for the great service!

I had a great experience here. Both was very helpful and kind. Getting a phone was quick and easy. She explained everything to me so I could understand and choose my plan wisely. Would definitely recommend this store to family and friends.

Summer and James were both friendly and very helpful!I had an amazing experience getting my phone through metro with their help and kindness!Highly recommend this location!

Summer and James were great to work with me. Best employees Ive ever had with metr i want to thank them very much and will always come back to them

Good luck getting them to even answer a phone...ever...filed claim on a lost phone, was told i could go to any Metro PCS store and pay deductable and start process, these guys say NO.. Lol. Go to an authorized dealer...not these goofs. Start selling Vapes or something. Geeez.

Summer was great! She knows her stuff and always makes me happy and gets me the best phone! Thanks Summer!! 😀

Go see Summer! She will provide excellent service and you will not be disappointed!

Its ok but sadly you cant get the advertised Phone deals at the store ....its totally ridiculous. I am sure i went to sign up but didnt get the deals i saw on their website. Tmo has to do better than this

This store really does have the nicest people working here. Always helpful and actually cares about her customers. Goes above and beyond!

Switched services to metro on August 23rd. After coming home and looking at the receipt we noticed 2 charges for “USB cable with free data transfer” totaling $70. We went to the store to ask about it and were told the charges were “taxes and fees” we then called another metro by T-Mobile store and they said we were charged for USB cables that we didn’t ask for and didn’t receive. We were told to go ask who the ASR was. There was a different worker when my husband went back and the worker wasn’t sure who the ASR for that store was but left a message for the manager to call us. We then called the customer service line and were told they would get a message to the ASR and they would contact us. It has now been a week and no one has contacted us. Very disappointed in how the situation is being handled. Our next step is to make a police report. My advice to anyone wanting to switch to metro by T mobile, do NOT go to the Gladstone, MO location, they will rip you off and lie to you.

Very small store but very friendly and helpful. Got $25 long corded chargers here for the cell phone and PS4 controller. Only 1 out of 3 works to charge the game controllers.

I have been at this location twice today and although was the open sign is flashing being open? There has been no one in the store... Was wanting to buy a new phone but I guess Ill go to another location to get that.

Summer and James were great at this store. The customer service was outstanding! Highly recommend this store!

Came to this location after visiting another location that refused to honor the free phone when switching promotion. This location did honor the promo. Thats the only good thing Ill say. After activation I was never provided my PIN nor security question and answer. My account was not properly handled. 11 days later and tech support, both over the phone and online, cant Seem to locate my account. Paid $101 for a service and account that doesnt seem to exist. Returning today to hopefully remedy their error.... (This post awaiting edit)

Great customer service! Always willing to help me with my phone.

Bad customer service, and over charge. they charged more than other MetroPCS dealer. definitely will not go again.

Very satisfied customer, Im glad I made the switch.

Changed from Boost and so far am extremely satisfied.

The establishment was very helpful to my needs, the workers were pleasant, the store was clean and organized👍👍👍👍👍

The best metropcs store north of river helpful people very good to deal with

Nice people an i wld give them 10 stars great customer service.

Very small, many waiting with only one cashier. Not a large variety of accessories. Make payments if you dont mind waiting.

Do not get your service here... the worst cell service Ive ever had. My wife bought the LG stylo and had it only a couple hours and the phone was glitching and freezing up... so we call the store to ask if we can exchange it for a different phone of equal or lesser value ... the manager refused to acknowledge there own contract I was on the phone with there corporate offices while in the store and was told to leave because the manager said my wife was a liar and that the phone did not glitch... as a husband I went bat s*** on the lady and she proceeded to make us leave after all this they sent my wife a free phone an Alcatel fierce xl which quite the downgrade from the LG... this is a warning to anyone going to metro Pcs.... DO NOT BUY

Great service and really nice employees.

Thanks to the girls that work there, very helpful!!

Perfect

I purchased a phone with a warraranty...it gave out less than a year...i go to store they charge me for a refurbished phone on top of waiting without any device...days later i recieve another phone that wont take a charge...completely hot, a hazard.. Since then i been getting the run around about a replacement phone...every store says something different but theyre the ones who puts it of on everyone else. Whatever happened to customer service....

Better promotions than boost :)

Great value for your money!

Great store great people great prices

They sure werent in a hurry to help us out. They didnt even acknowledge that we were there.

Great customer service!!

Great customer service

Phones disconnected. Hmm.

Customers service so bad they don’t even care to talk or explain or ask what’s going on with my plan so don’t even coming their store or switch to metro pcs you will be sorry for trip!!!!!

Great promotions!

Good service

Every other location close at 8 and this one close at 7 but online it say 8 oclock false advertising when your on a time limit waste of my time

Very helpful

Great service

Friendly customer service.

Good service and thanks to the girls for helping me with my new phone. Very kind, please.

Great service