They are outstanding. I highly recommend Marcus there. He is very friendly and knows what he is doing and gets things done. He trys to help you in every way possible he can.

Sophia Concannon was just amazing! Everything went incredibly fast and she was extremely knowledgeable. I couldnt have asked for a more pleasant experience!! In the past I would absolutely dread having to go to the at&t store but after the wonderful experience I had with Sophia I will always go back to her for anything that may come up in the future.

Cassie, Sophie and Marcus worked together as a team to switch over our four phones as quickly as possible. We have been loyal Sprint customers for over 20 years but after my wife and I spent two weeks and over 6 hours on the phone and online trying to get a straight answer about final monthly bill to upgrade 4 phones, we threw in the towel and made the switch to AT&T. My wife called AT&T and Cassie was able to give her a hard quote in an email within 30 minutes of gathering all the details. Awesome customer service.

Marcus is professional, courteous, and hard working. He took care of my phone issue in an efficient way, while serving many customers. Thank you Marcus!

Go see Marcus at the Glenwood Springs at&t store. He’s efficient, helpful, and personable.

SophiaMarcusAryAll salespeople were very kind and helpful! It’s a lost art in sales these days, but they are there to help!

Received a new phone on 3/13/2021. The process was smooth and the gentleman by the name of Mike was incredibly informative, patient and efficient. Everyone in the store was incredibly kind and light hearted as well. I have always enjoyed this store and have always felt welcomed!

I went in to upgrade my phone and Marcus was amazing! So helpful and kind. I really appreciate his help and guidance through the process.

Mike spent hours helping me get a new phone and canceling an old line. He was calm cool and collected throughout the whole process. Mike is the best definition of customer service!! Thanks Mike!

Both Mike and the store manager were polite, cheerful, knowledgeable, and kind during these trying times! I couldn’t ask for better service and wouldn’t go to any other store! Thank you! -Alec

Cassie, Sophie, and Marcus were all awesome! I’ve never had such great customer service with a cellphone company. We were there for almost 2 hours and enjoyed every minute of the experience!

Went in again to update my phones and add another line to my services Cassie is amazing she always helps me and does it all great very friendly!

Mike really took care of a phone line issue. I wa paying for an extra line and customer service was giving me the run around. Mike made sure they stayed true to their word!! Thanks Mike! Accessories are awesome! A+

Marcus Amaya, was very helpful and informative. He explained all the plans to help me choose the best one for me. Amazing customer service!

Cassie Doucet at the Glenwood Springs location is the best!!

Great work Marcus Amaya. Thanks for your professionalism and patience during this new purchase.

I walked in the store after having to wait, so I was disgruntled. However, there was an associate named Mike that helped me with every accessory and peripheral issue that I had with my device. I recommend this store and the associate to anyone in the valley that needs assistance.

We recently did a phone upgrade and Cassie along with the rest of the AT&T staff are wonderful! Awesome customer service!

Cassie Doucet helped me with account questions and reviewed my plan with me. She was super helpful and very professional. I really appreciate her service

Great experience replacing my phone with Mike’s help at the Glenwood Springs Store! Thanks for all the support!

Keyla was awesome in helping me change over to a business account and being patient in our 2 hour meeting ;)She is knowledgeable about the products & services! Also very personable!

Marcus helped me purchase some AirPods at this location. He was very kind and helpful and seems like he enjoys what he does. I would recommend marcus to anyone who comes into this store.

Cassie was awesome! She has the best knowledge of products and services and she has the best customer service skills!!

Marcus really helped me out getting my new phone all figured out and it was done a lot faster than I expected

Keyla hooked me up with my new ZFold2! Very knowledgeable and efficient!

Cassie who helped me from the Glenwood springs store was knowledgeable, honest, kind helpful and conscious of all the Covid requirements. I felt safe when I was in the store. Please make sure Cassie gets this feedback. She did a great job. I was very pleased with her service as that is so rare these days. Thanks Cassie!

Marcus helped buy some air pods pros, he was very polite and welcoming. Great Service!!

Mike is the best helped me out and got me what I needed quickly!!

Cassie did a wonderful job of getting me a great deal! Thank you Cassie Doucet!

Thank you very much for your help, I Was trying to transfer my number from Verizon to at&t online but the online service is very bad so at the store the young lady helped me and She is very friendly and reliable very efficient but both ladies are very friendly and great actitud and cheerful

Marcus was very helpful and kind. My experience at this location was very great!

We had the prepaid plan (Text Talk Data) they might slow down service during busy times. I guess they were always busy, the internet barely worked most times didnt work at all. Even the phone service did work at times. I could not count on this provider at all. I paid for a service I barely received. Beware!!!

Mike was excellent great customer service 5 star

Sophia was extremely helpful and professional customer representative. She was able to help me address a billing error on my account which required multiple calls. She patiently did this for over an hour and we were able to get everything sorted out. I know numerous reps who would have just referred me to the ATT phone number. She was also able to help me upgrade our plan to get us more service for less!

Mike did a wonderful job today.

We started the process of getting new phones/service at Walmart. A litany of technical issues that were not able to be resolved led the in-store representatives to recommend that we go to the AT&T store. Sophia was extremely helpful, knowledgeable and friendly...she was able to resolve our issues and get us up and running quickly. Highly recommended.

Was assisted by Keyla but fortunately Sophia was also there and able to assist me when Keyla got stuck and was leading me down paths I wasnt willing to go. In the end we all got it worked out and the Mrs is thrilled with her new phone. Feel like I should have stock in AT&T as many lines I pay for now!

Kyle and Justin at AT&T in glenwood springs were absolutely amazing! That is by far the best customer service I have had in a long time. They were both extremely knowledgeable and helpful. I can highly recommend them in helping others. Thank you both!

Though they’ve cracked down on letting you take the phone and set it up at home with the trade in phone, Cassie was pleasant, helpful, personable, and sweet. Anyone who walks in that store and is lucky enough to get Cassie, will have a great experience regardless of the technology misbehaving or not! Thanks again Cassie!

After a horrible experience at another AT&T store, we went to the Glenwood store. We were immediately helped by a very professional staff who answered our questions and got us the right phone for our needs. Friendly and professional staff

Sofia was very knowledgeable and answered all my questions. I will highly recommend Sofia and the Glenwood store to anyone that is looking to upgrade or purchase a phone. Excellent customer service from Sofia!

I worked with Cassie at this location and she was super nice and helpful. I had been having issues with the voicemail on my smartphone, and it turned out to be an issue with the Sim card. As always, calling tech support was a pain. Cassie help gather all the information I needed and spoke with tech support to verify who is was. Thanks Cassie!

I was at this store the first day it opened after the COVID 19 shut down, I was very impressed with the sanitation and even more impressed with the customer service!

Keyla who helped me was awesome! She answered everything I had questions too!

I’m grateful to Sophia for being so helpful with getting my new IPhone and she made the process easier and she explained everything into detail. Overall I had a great experience at the AT&T in Glenwood 😊

I would suggest anyone interested in working here to not apply. That also includes Edwards, Aspen, Eagle and Dillon because they are all run under the same affiliated company. This store doesnt do well with training new hires. They are contradicting and unorganized. There is no management to regulate the training or a realistic completion time. They cant maintain or honor company ethics. The pay seems to be great but its not worth investing into this job if the company cant be trusted to follow their own rules. They are quick to discriminate your work ethic without giving a warning or the proper tools to succeed in this business. Your encourage or discourage which leaves you absolutely confused with no direction. And then if something goes wrong you are at fault without being heard or given the opportunity to correct the problem. Which leaves you unemployed because the company doesnt invest the time or pay attention to other factors resulting in the employees growth. Or maintain their own contract with new on-board team members because of financial pitfalls.

Went in the store just yesterday to link my new Apple watch to my phone. I was told it would be an extra $10 a month, no problem. When I got home, I had an email from AT&T outlining my new estimated bill. It was $109.00 more per month. I called AT&T Customer Service. They told me my plan was changed and a few other add ons that I did not want or approve. Another customer was being serviced by a seperate employee. The customer was getting a new phone. Through the corner of my eye I watched these two employees giving signals on what to do for the other customer. It was clearly deceptive. This store is not to be trusted and If it is affiliated with other local stores then everyone in the area should be aware of their tactics. Check your account online after you leave any of these stores. They obviously get a commission off the accounts and will cheat you to get it. AT&T has changed my plan back to the original plan I had. Very sad they choose to operate with deception. This was NOT an innocent mistake. It was intentional. Sad I had to choose a 1star to post this comment. Otherwise, I would not have given 1 star.

Awesome service and quick!

Sophia was great! She really spent the time to help us out with everything we needed and wanted! Thank you Sophia!

On Feb 9th, 2018 I went to the store excited to upgrade my current phone. The sales associate greeted me at the door asking what they could help me with I explain I was there for an upgrade. I explained what I was looking for and the process began. As checkout process began, the Customer service agent whom was helping me pulled out their phone and began responding to personal texts. I was quiet shocked. Being someone who works in the guest service industry this is not appropriate behavior when helping a customer. After putting his phone away he then continuously checked his Apple watch, reading texts and not engaging with me with me at all. I felt like I was wasting his time and that he would rather be doing and or be anywhere else than helping me or being at work.I would have to say that I will not be going back to that store unless I absolutely have to. I would rather drive an extra hour out of my way.

My experience at the ATNT authorized distributer Glenwood springs was excellent. The sales lady who greeted me at the door also held the door open for me on my way out. I wish more retailers would be so excellent.

Great service! Worth the wait, it can get busy

Taylor was very efficient and got my upgrade in a timely manner.Friendly also.

Sophia was friendly and helpful and I appreciate her honesty.

Amazing customer service. Anakaren really took care of me. This kind of customer service is very rare today. I will definitely just use the store going forward. I would highly recommend this store.

Knowledgable, helpful with some cost questions I had on a bill, polite, enthusiastic. Would return in a heartbeat.

Mike was awesome

Taylar, great customer service definitely coming back.

Great service. Was in & out of there in 15 minutes.

Cassie and Sophia are amazing, always friendly and professional.

I went there to get a sim card and bought a glass and liquid protector paid around $112.00 then after all was installed agent accidentally broke my battery protective case and damaged my iPhone, i spoke to manager about replacing only the case and glass protectors and they only offered me a 20% discount on a new case, everything that i bought there was down the drain. I had to pay to replace my iPhone x as a insurance claim. if you dont want to wast your time and money call att support or go to another store.

Ive been a loyal customer, I expect the same from you. My service is extremely spotty. So ironicly i connected with an att employee, she asked me to come in and see what she could do. Stopped at the glenwood location and sat outside the store for over 20 minutes with 2 people ahead of me in line. Props to those men that were waiting. I got up and just left. I do not have the time to sit around to wait on a quick troubleshoot.I am switching carriers, yall should too.

We had a problem with one of our phones and we went to an authorized dealer in Eagle and did not get any help. But here at this store in Glenwood springs, Gwen took the time to help us and completely fix our issue. :-)

Loved this store and the employees! They did such a great job, so helpful and knowledgeable.

I am not one to complain about company practices, but after signing up with the two salespersons (which didnt have much knowledge of products) I asked about my bill and couldnt get a definitive answer about how much my actual bill was going to be or how well my family would be covered in our area.Later came in to sign up for Directv and they signed me up for combined billing... huge joke! and caused my bill to be over $800 whuch is just ridiculous. It seems that this company needs to convey information better and also learn more about the services they are selling. Probably in the top 20 for worst retail experience and a complete lack of customer service.I would likely call into AT&T instead of am authorized dealer like this store in Glenwood Springs, co.

Danyelle made it fast and easy.

Waste of time and money, nobody wants to help and only directs you to jump through hoops for customer support

Dangerous combination of dishonesty and incompetence. your time will be wasted and your bill overcharged. please avoid doing business with this store.

They dont fix phones and have a small section and most of their phones are off so you cant demo them.

Mike rocks

Easy and fast :)

Rude and tried to overcharge on pricing.Im going to a real ATT store instead of a franchise after this bad experience

Excellent service

Thank you for the excellent customer service you gave my brother and me, the guy who attended us always answered the questions you had, he was very attentive (Marcus)Thanks at & t and thanks Marcus for the excellent attention you gave us

A SUPER EXCELLENT SERVICE BY SOFÍA, excellent person, very good quality of service to us CUSTOMERS, she has in mind what is her purpose in the att glenwood spring store, colorado.Solve the BIG SYSTEM ERRORS OF THE ATT COMPANY. Always facing the clients, FACE to FACE FACES WHAT IS NOT THEIR MISTAKE AND TREATS EVERY CLIENT AS WE DESERVE ITTHANKS FOR YOUR GREAT SERVICE SOPHIA EXCELLENT QUALITY OF SERVICE 👍❤️

This company does not deserve a star because they always charge others they do not treat well and exaggerate the accounts and this comes from years since I was in the account and now it happens to my children

Very good