The best experience Ive ever had with verizon. Although they did not have the phone I wanted in stock they were able to direct me to a place that did. Friendly, polite, explained things simply without fluff. When I explained my needs they didnt BS me and that was extremely appreciated. They did offer me products I wasnt interested in but they respected that and didnt try to shove a phone down my throat. I was only passing through but if I was residing nearby Id drive out of my way just to have that experience again. Thank you.

Took me back 20 years when people were polite and intelligent.Amazing!What a pleasure

Carlos and Mark were very very appreciative and helpful. Needed an upgrade they ordered my phone which was great. Then when the phone arrived ~ did something crazy in today’s world ~ Carlos took him time update, transferred all info and got my phone up and running before I left. What a difference they made for me in the day’s crazy world. Thanks again to Carlos. Made my day!

Marco was very friendly and knew what he was doing. I’m of an age that I don’t feel confident setting up a new phone and Marco totally understood that; he’s a very skilled and nice young man. He said to come back in the shop if I have any issues or questions, which I really appreciated.

I’ve been having issues with my iPhone 12 and signal strength. Carlos was very helpful and got me a new Sim card which I think is helping! Great service! Many thanks

Great service, they helped me look exactly what I was looking for. Carlos really took the time to throughly explain every question I had.

Fantastic customer service, Carlos was all by himself with a bunch of people coming and going but he was awesome. He even noticed I almost forgot my coffee, a true hero

Marco was incredibly helpful and thoughtful to our needs. He clearly knows his stuff and I appreciated that

My phone was dying, with extremely important information in it. I was lucky enough to find a Verizon retailer at the end of the day (Saturday). They managed to save the information and sent me up with a better phone.I believe his name was Marco. He was very good and very good and knowledgeable.

Marco was extremely knowledgeable and helpful throughout the visit! I was impressed with his skills and kindness, best Verizon experience weve ever had! He didnt make us feel pressure in buying the newest and greatest but shared current promotions and we actually went for the more expensive option! 😅

I prefer this Verizon (in Glenwood Springs). Over the Verizon in Rifle. The Rifle store has a wierd vibe.

I had an extremely pleasant, professional and expedited experience shopping for my new iPhone at the local Verizon store in my hometown. This is the first time I have received seamless transfer of my Contacts, photos and calendar information upon the purchase of a new iPhone. This is probably my 5th or 6th iPhone purchase and it has never gone so smoothly in the past.

Marco is knowledgeable, patient, and efficient. He made the experience enjoyable!

I typically am not one to leave a negative review but I was MASSIVELY unimpressed with this Verizon retailer.The associates were rude and spent much of my visit *yelling* across the store at their manager to find out the answers to my very basic questions regarding my plan. One spent the entirety of my interaction leaning back in her chair, playing video games on her Switch. Nobody discussed the conditions of my plan with me beyond the questions I pointedly asked, and when I got to my car I found that the associate I worked with had enrolled me in a $17 protection plan that she did not mention to me once. When I returned to the store, the manager tried to “sell me” on the plan so I could get “the free month of protection” that I had never been informed of. I asked the associate to cancel my plan and she appeared to do so on her computer - HOWEVER, I received a notification today (almost 2 weeks later) that the protection plan is still in effect. Another Verizon employee told me they get bonuses for adding on protection. These associates are trying to sneak add-ons into your contract for their personal benefit.Garbage service, sneaky associates. Don’t waste your time here. Literally the only positive is that they were the only place near the valley had the phone I wanted in the color I wanted. :|

I just bought a phone for the office. My sales person Carlos G was the best thank you for all your help and making it so easy

Marco was extremely helpful and graceful handling surges of calls and customers. Verizon Stores are rarely an easy/enjoyable experience, but Marco does an exceptional job.

I never felt pushed into anything and the employee ironed our the best plan available for my family. The experience was so good 😊 needed a cigarette after.

We had a problem with one of our phones and marco was extremely Helpfulhe figured out the problem quickly and resolved it he was very polite and friendly the whole time it was a good experience for me

Carlos knew what he was doing, very helpful and courteous. I needed extra help and Carlos didnt make me feel rushed

The sales rep was friendly, helpful and the wait time reasonable. And the store appearance was clean and light!

Great customer service! Thank you Carlos for all of your help!

Great service. Carlos was very professional and helpful.

Smoothest Verizon store experience that I’ve ever had.

Laura gave me THE BEST customer service I’ve ever had at ANY cellular store. She was kind, knowledgeable and extremely efficient in her work. As a former wireless store manager it was so refreshing to see someone be so dedicated to outstanding customer service. I will be going back to her specifically for every one of my wireless needs!

Answered all my questions and helped me with a trade in I was unsure about doing on my own online. Thank you!

I think her name was Laura, but she was fast efficient might have to take her to work for my company!!!

Came in for a new phone on a weekend get away since mine was broken. We had a great experience! Caymen did a great job helping us.

Well they didnt even get to help me. I called twice. They let the voice-mail get the first one and then slammed the phone down without saying anything the second time. Terrible customer service.

Went in today because I broke my phone. Customer service was excellent. The woman assisting me even noticed I was paying too much and lowered my monthly bill. Walked out with a new phone and lower payment.

Very kind and helpful

Really fast and very kind

Laura was very friendly and helpful. So sweet!

We had a great experience at Russell Verizon today. Jimmy was very polite and helpful, resolved all of our issues, and remained calm, cool and collected despite computer lags and a long line of customers. We will definitely look to Russell and Jimmy for our future communication needs.

Quick and kind! Thank you for the help :)

The manager is superb. I was iffy about this store until this last visit, but the manager more than made up for my previous experiences. 10/10

Very great service with a smile! So helpful my whole temperament was changed thank you soooo much

Laura is the best! She helped me with a new phone, and reviewed my account and ended up saving me money!! She really knows her stuff! I wouldnt go any where else!

Camens service was beyond our expectations!

Great customer service!

All was good

Jimmy was very helpful and knowledgeable and polite, I would definitely recommend him!

Ernesto is a very knowledgeable salesperson with amazing technical abilities. He sold me the best phone for the best price that suited my needs! Bravo Ernesto!

Ripped me off and intentionally misled me. Now I have a phone that has no service most hours of every day (which is why I specifically asked for no contract until I could check the service) and a free tablet thats not even worth $100 (and broken now) with an undisclosed contract. Nice job Verizon- truly great training of associates to steal from unsuspecting customers

I would give a lower score if I could. Yet another employee that answers every question with I dont know. This location never knows the answer 😡. The little girl made no effort to try and find an answer to a single question I asked. I cant believe how consistently bad the customer service is. If an employee doesnt know the answer to a simple question they should try to find an answer rather than popping gum and giving vacant meaninglessness smiles.

Cayman was an all star. His customer service was above and beyond.

Very rude and unwilling to help. He seemed upset I disrupted whatever video he was watching and did nothing to help or try to help. Lazy and unprofessional.

TERRIBLE SERVICE! Could not believe how RUDE the male customer service representative was. Could not even make it to the counter to get a name before he started yelling across the store what do you need today? When telling him that the phone wasnt recognizing the SIM card his response was then it wont recognize any SIM card, send in an insurance claim and wait for a new phone he did not even attempt to look at the phone which is one that uses a small tool to access the SIM card which we dont have because we are here on vacation. We responded with I understand why you have a 2 star review he then became angry and started shouting What did you say? You wanna come in here and say that again? And again, there were at least 2 other customers in the store. Cannot believe how terrible this place is! And after going to one of the other retailers in town and accessing the SIM card with the tool the card was wiped and put back in and the phone is PERFECTLY FINE! Thanks for wasting our time.

If I could give them a negative score I would. They ripped me off and added charges I did not request. Rather than upgrade my device he added a line. And this was the store manager!!! I will never use Verizon again based on this terrible experience.

Brad and allihondra where awesome. They where so smart. I will always shop at the Grand location.

Young lady helped me and 3 other people simultaneously, and everyone (including me) was so appreciative when she finished her surprisingly personalized service. Nicely done.

Call Verizon directly- do not waste your time going to this location. You will leave this store frustrated. The repairman is knowledgeable and helpful but its overshadowed by the lack of costumer service exhibited by the others working here.

Bought a Bluetooth headset and it didnt work, went back and the other one they had didnt work either so now Im out of 76 dollars for who knows how long. Selling and stocking non operable equipment without immediate refund is not good for business. I wont go there again!!!!

Always great service!

Brad was very helpful, lots of cool stuff!

The customer service agent was so patient and helpful and turned a frustrating day in to a beneficial one.

You will wait for service at this location

These guys suck!!!!

Eh

Excellent service