Terrible experience. Went in to start new service with Verizon and purchase a new phone. Was told right off the bat that they honor all the current Verizon promotions. However would not honor the one featured on the website regarding trading in a phone and switching carriers. Should have been $400 towards the phone but they would not do it. Called Verizon corporate and Go Wireless corporate both confirmed that they offer that discount and should have applied it to the transaction. Both offices also confirmed that sales reps work on commission and applying discounts lowers their commission. Likely why they would not honor the promotion. Do your homework and make sure you know what you are entitled to pay before you go to the store.

Absolutely horrific customer service. Sat with a sales representative for 30 minutes, reviewing plans, prices and different specials that were currently being offered. Employee was very friendly and gave us specific instructions on what to do to close out our contract with T-Mobile and what deals we would then receive from Verizon. We closed our contract with T-Mobile at a tune of $900 and returned to the Verizon store the next day. Was then informed by store manager that the very specific plan that we had mapped out with the employee was incorrect and that we would not be receiving the rebate she had promised. I showed the store manager the notes that we had reviewed with the employee and was told, there was nothing she could do. Basically, we paid money out on the strength of what these employees told us and the store manager was unwilling to honor what they had said. Manager was incredibly rude and dismissive. Our hope had been to have a great experience transferring to Verizon, but instead we were lied to and treated poorly. Horrible experience!

We walked in to get a prepaid card and there were 2 workers in the front. One was busy helping another customer and the other was taping up boxes. The one taping boxes told us she would be with us as soon as she could. After she finished taping the boxes she walked into the back and left us standing for about10 minutes. When she came back she didn’t even apologize for the wait or thank us for waiting. It should also be noted that this worker’s tag showed she’s the Store Manager. Not the best customer service at this location.

Elizabeth was fantastic, she answered all our questions and addressed our concerns. That was the most pleasant experience we have had at a Verizon store. She was great!

The girl couldn’t even be bothered to get off her stool to show me the difference between the iphones. Was not impressed with the customer service at all.

Abraham was patient and took great care of my wife and I.

Fast service but store rep jumped to quickly on only one deal. 650 off one one phone trade in. Didnt give any other options than a new line and phone. went to on the verizon phone line in which that representative found way better deal for us savings of over $850 for a better phone( Samsung 21 5g plus) in addition this store Didnt have anything to show us as they were remodeling. ( no pics screens pc views) I like to see what Im about to plunk down a grand on.

I just bought a new i phone and watch with Vanessa it was super easy and she helped me take advantage of all the current promotions. She even helped me set up and transfer my phone number, all my pics and info. She was very professional and patient even when I was having trouble with my passwords she walked me through every step. If you need to switch services and upgrade your phone this is the place to come and if your lucky Vanessa will be available to help you out too!

Went to buy phones here and noone helped us. Went to at&t and purchased phones there next door.

Mylena is always a great help. Best store in the west!

This use to be my go to Verizon store, they use to have super friendly staff. Not anymore! I ordered a phone for in store pickup, went out pick it up and the 2 ladies working could not be more rude or care any less about getting my business. I will not be back.

Waited half an hour only to work with someone who really didnt want to even be working. No product knowledge, no sales help. A vending machine would do just as good of a job.

If I could leave no stars I would. This location has the worst customer service I have ever experienced. Vanessa was rude and completely unhelpful when I went in trying to make a purchase. When I asked for her name she responded with why?! Like what?! It is common courtesy and of course the only reason she didn’t want to give it up is because she knew she was being completely rude! Never will I step foot in this store again. Trust me when I say it is worth the extra drive time to go somewhere else.

Highly recommend this location-- specifically for the customer service. We had a wonderful experience working with Mylena today. She was very professional and personable while she helped my mom upgrade her phone and walked her through the process of transferring her data. Mylena took the time to answer my moms questions (she had many) with patience and poise. She is very knowledgable about the products and would be an excellent trainer for new employees. We totally recommend working with her if you have the chance!

This store is AWFUL! The manager is condescending and just plain RUDE! She started off with an attitude problem and ended with, go outside and when we FEEL like seeing you, we will call you! WOW! Customer service is not this woman’s forte! I see hundreds of people a week, I will not recommend anyone come here!

This store by far has the worst customer experience I have received. I ordered my phone online and it was ready to pick up today (next day). I stop by and checked in with a really rude lady that doesn’t even want to speak with you and I was informed that there was about 1-2 hours wait. I witness an older gentleman waiting in-front of me and he went inside the store and was immediately asked to go outside and wait. It was cold for me to stand outside I bet it was cold for him as well. The store has enough room for social distancing inside. I was ok waiting which took only about 30 minutes when I got a text message that my order was ready. I checked in with Vanessa she gave me my bag and I took off. I opened my bag in the car to find out the phone box was already opened. The inside of the box was super dusty and dirty and the phone was full of fingerprints and makeup. The charger was not put back in the box correctly and to me this was a used item. Plus the seal clearly says “DO NOT ACCEPT IS SEAL IS BROKEN” I went back inside and I told Vanessa if my my phone was good because the seal was opened, her response “yeah we just need to open to make sure it is the same color”. I then told her that the inside was very dirty and all she said was “yeah” and went ahead and ignored me. I left because they have no patience to even listen to you.I called the Verizon call center to informed them about this concerned and they were able to help me out.Never again will I order from this store, I understand there is a lot of frustration with this pandemic but these ladies are way to upset to assist us.

11/27/20- My wife ordered a IPhone 12 Pro Max. She was having trouble activating the phone. So she decided to jump in the car and go to the store at 1120 N. Estrella, Goodyear, Az. She arrived 45 before closing, upon her arrival she asked if someone could help her activate the new phone. She was told she would have received an email with a new sims code and because she had already erased her old device she had to go over and speak to someone on what they call the “pay phone” to get help. They told her to turn off her phone and she was not familiar the new device and she didn’t know how to power it off. “They said “have you had a iPhone before?” After turning off the phone and turning it back on it began to receive text messages and phone calls. My wife left the store in tears and will never return. The personnel in this store couldn’t have been more rude. The lack of concern and lack of customer service is totally unacceptable. I hope the management for this store will understand the seriousness of this situation and replace the personnel in this store.

Horrible, liars. Store Mgr more worried bout her boyfriend taking her to lunch then her dam job

Go Wireless on Estrella Parkway will never receive another dime of my business. Furthermore, Im not going to tell them the simple things they could do to make the customer experience better because they would not listen to me when I needed them to. If I ran my business like that, I wouldnt have a business.This company is not interested in customer service. I arrived 45 minutes before closing (they close early now for NO REASON) to pick up a tablet I ordered from them. 5 min, in and out...thats what it shouldve been.The sign inside the door says in clear language Please wait here so I did. The lady behind the counter asks me if I signed in and please do so and wait outside...they might not get to me today and I may have to come back tomorrow. I think 45 minutes should be plenty of time to help the TWO customers in the store and the ONE ahead of me. I sign in and step outside to wait in 108 degrees.40 minutes later, they still havent called the person ahead of me so I leave because theyre obviously not going to get to me today.They call me the next day to remind me to pick up my tablet. I talk to the manager and say OK. Ill be in to pick it up. Im not waiting in line for it though because I already waited in your line yesterday. She tells me that I will have to wait my turn. I insisted that I already had. So I told her to send the tablet back. I would order direct from Verizon.

I have to say this location has the best employees. Tiara took several hours to help me switch over from TMobile on a business line. She was exceptionally patient, supportive and professional. I was an honor working with her and I highly recommend new customers to bring their business to this site. Not once did they make me feel rushed, and they continued to serve us with a smile. Tiaras manager was equally supportive and professional. 5+ STARS!!!!

Honestly bunch of losers on that shift

Disappointed about my service in store with Lauren. I added a new line and purchased 2 phones. After, I received my bill she added some TV subscription WITHOUT any consent. I had a $60 charge on my phone that I had to call and have removed. Extremely disappointed with the way business was done.

I would like to comment on the great service that my husband and I had today at your Verizon store on Estrella parkway in Goodyear, AZ. Gloria, the lady who helped us, was above and beyond in great Customer service. We are in our late 70s and are not that knowledgeable in the technology field. She had patience with us and extremely helpful.

The customer service at this store is fantastic. Everybody is polite, friendly and knowledgeable. I am a senior with my first smart phone and they have helped me on several occasions. A special shout out to Tiara who has the patience of a saint and has gone above and beyond explaining the phone, insurance, and products.

Daisy helped my mom and I get myself an iPhone 6+ and switched my old 6 to my moms line. She was extremely helpful and very nice during the entire process. The 2 other girls that were working were also very nice, friendly and helpful. She made the process quick, and got my mom a reliable phone, instead of her old, 3G iPhone 4. (Kind of like the one Daisy has,from what she told us) TIME TO GET DAISY A NEW PHONE GUYS! Shes great!

Great customer service. Thank you again Mylena for being patient & helping me fix all the problems I had with my phone! I’ll definitely be back to do more business with her.

Horrible GoAdvantage plan. Bought 2 screen replacement plans, 1 for my phone and 1 for my wifes phone, both the same day and the same plan. Went to get our screens replaced and found out that the 2nd phone was somehow not added to my GoAdvantage App, had to call tech support, have them add it, wait 48 hours for it to show up on my app then drive back to the store to get my 2nd screen protector. Went back again and now I was told they added the 2nd plan to my App but added it the wrong way, instead of a free replacement, which is what I paid for, it was added as a discounted replacement and I would have to pay $10. The only solution would be for me to call tech support, again, have them correct the issue, again, drive back to the store, again, to get my free replacement. The rep could see I had purchased it, but we cannot make any changes from here, only the GoAdvantage support line can help. Its not worth my time to go through all this for $10 so went ahead and just paid it, even though it was their mistake, TWICE! Do not purchase anything from this store, total rip off!

I went in on Saturday to have a new unlocked phone that I had purchased elsewhere activated by Verizon. A young lady by the name of Dani happened to wait on me and I will tell you that every business in the valley should have a person like her on their staff. She was the most polite, helpful and very knowable of the product person I have ever dealt with any where. Thank you Dani for a great experience at a electronic store.

I had submitted an order for an apple watch and if I would have not called customer support I would still be waiting for an order which stated by store manager that was not intended for me. I would recommend to go to Verizon store somewhere else.

Very very good store. Everyone is very professional. They helped me get the Google picked 3 on Sunday. I was assisted by Dani she was a very sweet and knowledgeable girl. Very beautiful as well. Go to this store. They are the only store I go to anymore.

I came in because I had to upgrade my phone. I had to buy out the old phone so I was not overly excited about having to come in. Michael C made my experience great! He really got me taken care of and I left very happy with my new Note 8 phone. GREAT CUSTOMER SERVICE! The other store reps were very friendly as well. Overall very great experience coming into this little store, I will avoid waiting in line at the big stores anytime to come in here and be treated like a friend! This store is smaller than the big corporate stores and they may need to order you an item because the inventory is smaller than a big store, but they can help you with anything, just have to call and ask. Ask for Michael if you need anything at all!

Your staff is always friendly and provides great service. My daughter recently purchased a new IPhone 10 and Tiara was very friendly and thorough in explaining the details of the purchase. We only work with Verizon Go Wireless on Estrella Parkway because they take outstanding care of us. Thank you!

Took my Samsung galaxy phone in to have my info transferred to my new IPhone. Wasnt sure if they could do this considering I had not purchased a phone here but do live nearby. Told the lady my situation and she was very helpful and professional since she was having a hard time getting the info to transfer. The staff did a good job of keeping me informed every step of the way and took good care of me.

Bianca and Rose were the way most helpful employees. They helped me buy new iPhone for my daughter and did a great job explaining to this old guy they made it easy for me Aaron and Kyle also helped me figure out some different things on my Galaxy overall experience was great and will definitely send people to all them for help I am an employee of ESPN and ABC and understand customer satisfaction they all were awesome

I do not want to come out as mean but I am so mad that I will. Useless people! They will blame you for everything and not take responsibility of their faults. Also if they try to give you that liquid glass protection scam, dont just get a regular screen protector. Go to the store off of Litchfield, they are much nicer and willing to help you instead of blame you. Will never use this store again.

Hey hey, to the guy who set up my LG G3 for pre-paid today, thank you.You guys were busy when I got there and stayed busy till I left. I didnt buy anything, but you guys stayed cool and took care of business like professionals. Very impressed, would definitely recommend this store to anyone local. 👍

Super informational and helpful. Didnt push me to buy their cases or their packages or their whatever, just provided me the information and allowed me to make my own decisions. They do it how it should be done.Side story: one of the employees was being yelled at by a customer who, no matter what they said, was going to yell at them because she didnt want to have to buy a new phone and she clearly thought the entire world was trying to victimize her. It was very much not GoWireless fault in any capacity. While being yelled at the guy helping her remained very composed and attempted to be helpful the entire time. It was laughable. But bravo.

Had some slight confusion with an employee and ended up figuring it out. Im upset that the employee I worked with took my number for her own use. She texted me from her personal phone to get me to come back in and take care of business. I had to come in on her time and not my own. I advice she should never take a customers phone number and contact them late night on the weekends.

Great experience. Leo &Eric went over & beyond to help me. Both were very helpful & pleasant to work with. Will definitely come back to this location.

Got great service from Dani and Tiara. Tiara went way beyond cleaning my phone of open apps, saving space and time. Superior customer service!

Daisy, Danielle, Dominque are amazing. They took very good care of me. Took time to explain things. They deserve a raise. I will definitely be back and recommend their store to my friends and family.

Representative named Leo provided excellent customer service. I was having issues with my phone and Google Play/storage issues, he didnt give up until it was fixed. Very pleased with the level of customer care.

If you ever have a problem go to Mylena she is a an angel and Always knows what to do about it. She helped me get the IPhone 11 Pro Max when it was sold out everywhere! She really is awesome!

Isaac has been an amazing help today. He was professional yet very personable. We will look him up again if we need anything else because of his vast knowledge of the system.

Titania was absolutely wonderful. Her knowledge of the product was amazing. There,was one point where I thought that I was not going to be able to proceed with the purchase and she was able to work things out. Thank you

I am going to be going back to Verizon. It seems that the 1% difference from the carrier I went to. Is everywhere I go. (My work takes me all over the state. I have asked if I could bring my Samsung galaxy 8+ to Verizon. At other locations. I was promptly told NO But Antonia did the work . Looked it up in the computer, called a coworker. Than was honest and told me it would work. I didnt give it 5 stars because I am very critical about those things. But when it comes time to switch. I can only hope I can find someone like Antonia to help me.

The assistant manager is the best. Junior stayed 2 hours past his shift and put together a difficult package for us. His customer service is spectacular.

Kyle and rose were absolutely wonderful. They took the time to help me out and resolve all issues. Even got me a tablet and saved me money! They deserve a raise

Came in to get an iPhone today and was assisted by Priscilla. She was super helpful and honest with everything. We didn’t feel rushed either she took her time and answered all our questions. We will definitely be back in the future to see her when we decide to upgrade again.

I recently broke my phone and was able to replace it with my insurance, I went into this location expecting to leave without any of my information on my new phone but Danielle went above and beyond to bring everything over to my new phone. She is extremely patient and friendly. I will definitely continue coming to this location.

I had called ahead of time because I wanted to pre order the new iPhones. I walked in and none of the two girls working there just now greeted me or said how long it would be until I could get helped. I was there over 5 minutes and not one word was said to me before I walked out.

Daniela is one of the best representative in that store!! I came in wanting to switch. She said let me take care of you and see what i can do . She saved me money on my monthly bill & Also got me and my daughter into new phone!! I will always go to that store for my business due to the representative! Thank you again!!!!!!

Daisy is the best customer service representative I have encountered. Daisy ensures the customers needs are understood and met. I look forward to working with her more as I transition from my previous home security company to the program Daisy shared with me.

Excellent Service!! I Went In With Some Phone Issues & Daisy Took Her Time To Make Sure I Got My Issue Settled. She Answered Every Small Question I Had. Definitely Going Back To Her!

I had a great experience at the Estrella Go Wireless Verizon store. Issac Talley was the young man that helped me get my knew phone activated and answered all my questions about backing up the data so my storage wont be full all the time. All the staff was very friendly and helpful. I will do all my phone business here in the future. Thank you, Sherry Holliday

Antonia was the greatest person. She has so much patient and helped past her time she was to get off. Love Verizon but love her more thank you

The customer service at this GoWireless is excellent. Also the manager Brianna is so nice and helped me fix the problems I was having with my phone. All the staff is patient, polite and always take care of me whenever I go in. 5 stars 🌟🌟🌟🌟🌟

This place always helps us with our issues. Staff friendly and helpful. The wait times are lower than other stores because the employees here seem to be more knowledgeable

We have worked with Briana at this particular location for 3 different phones and she has been absolutely incredible to work with. the other employees have also been extremely helpful when we have come in for small questions with our phones. Icannot recommend this particular location enough they are very efficient very professional.

Leland was great spent allot of time with me being that Im not tech savvy at all. Great asset to your company. Please do something special for this guy

Employees didnt even know what they had in stock

Delena was so helpful, I moved here from Colorado a few weeks ago & needed help with my phone she explained everything so clearly. She is an awesome worker this will be my store I will be coming to for the remainder of me living here!! Love this store

Leland was awesome. Very knowledgeable, took his time to answer questions, very patient. A great asset to Go Wireless and your store.

You want to feel like you’re back in the hood or high school? This is the place.

Great service, staff took their time to make sure I was satisfied

The young lady that helped us was awesome. She took care of the needs we had in a professional and caring manner and was fun to work with. Thank you very much.

Angel and the team are very helpful and knowledgeable! Its always a pleasure working with them!

Carlos, Brianna, Marco and Titania were very friendly and helpful. Exceptional service and everyone made me feel at ease with their kindness. Definitely recommend this store to everyone. Will always be coming back to this location.

Junior. Knowledgeable. Patient. Work thru all our questions. Incredible representative for Verizon. Betty and Tom Tomtan

Leo was very helpful. I was greeted immediately. No wait time. Quickly troubleshooter issue and I was out in minutes.

I live about thirty minutes from this location but I continue to shop and receive service from here; all because of Brendan, Rose and Marco! They have an excellent team! They are authentic, honest, professional, very knowledgeable, and friendly!

Great team!! Thank you for helping me. Everyone so kind and helpful, this is the only Verizon store to go to for quick exceptional service.

I had to go back three times, my fault, I couldnt remember my passwords. The representatives were all patient. Rudy was very helpful.

Excellent...above & beyond the call of duty...this young man...Faustino Oblea was not only extremely knowledgeable...but this young man was professional and kind...a rare blend in business today. He represents was a top notch company like Verizon is all about. Because of his touch I plan to renew my contract with Verizon. Please acknowledge his top notch customer service... one satisfied customer!! Angel Mariah

Mylena was extremely knowledgeable and very helpfu. Great store, thanks again.

The two times Ive been here for new phones Ive been in and out really fast. Very knowledgeable people too.

Rose and Daisy are amazing! Rose was kind enough to call us when our phone arrived! They took their time to take care of my husband and I !

Angel is amazing helped me with all my issues and set me up on a great plan

Jason made everything so much easier on me and I recommend everyone go see this location. The staff is lovely and you feel no pressure.

Priscilla was so helpful ! She was the most helpful with all my tech question, she had the most patience . Ill always ask for her help everytime .

Priscilia is the most helpful rep! Very helpful and patient with my questions !she took her time with me . Shes definitely a keeper at location ! Shes improved the location since Ive gone there .

Priscilla is an amazing young lady. She is very savy with her knowledge with cell phones and her willingness to help a customer is right on!!

I like going to this location. Staff is always up beat and willing to help. Questions are addressed professionaly because the staff are well equipped with their knowledge. Today I was helped by Lealand. A very respectful person. Thank you.

Michael was very helpful and patient. He answered all of my many questions. He did great!

Salvador and Delena were the best! I came in today and they were extremely helpful and friendly! Great experience and customer service :)

Marco and Victoria are absolutely amazing! They both deserve raises! Ill always come here because of them!

Leland was a great help, you should give this guy a raise everything I needed he took care of. Was very impressed!!

Priscilla, Is EXCELLENT!!! She knew immediately what to do, and she has great customer service skills!!!Thank you so much!!!A

Walked in, Leland hooked me up with taking care of my glass protector reall fast... Thumbs up. Thanks.

Horrible Verizon partner and I can certainly understand why I was the only customer in there (the place was e m p t y). Went in to try and get my $199 upgrade iPhone6 and my $90 for my iPhone5 Verizon told me Id get and they only offered me $78 for my iPhone5 and wanted $380 for their iPhone6 which included their bundle. When I reminded them of my Verizon deal the guy told me I had to go to a Verizon corporate store to get that $90 for my iPhone5 and if I just wanted the phone instead of the bundle it would be $226 because they had to program it. I told him Id go elsewhere and Id also call Verizon and let them know how that store is treating Verizon customers and the kid said ok. I called Verizon immediately after leaving and the Verizon rep said that store is required to honor my Verizon deal and she would call them and do a review or something. This store is a total ripoff.

They helped me transfer service and the experience was painless wich I dont usually experience when I am d e along with cell service

Sooooo helpful with many challenges we had. Much appreciated.

This team is amazing! Everyone was so nice and helpful. They go above and beyond!

I just want to say how amazing Rose was in helping me today with my reset of my phone...best costumer service I have had in a long time!!!Thanks Rose and Daisy

Kyle was amazing! Took his time with me took care of my needs and daisy was so sweet enough to help me as well great customer service !!

My experience at this Verizon was great. Brent was very helpful. Need more people like him!

Had a great experience! Would highly recommend! Priscilla is the best!

Leo was professional polite and most competent! He definitely deserves a raise! Hes an asset to Verizon!

The representitives here go above and beyond in customer service!! I became a customer through CenturyLink ( nightmare ) at this point I have had four different reps help me and each have given me superior service! Thank you for everything Marco, Victoria and Brianna your the best!

Leland was wonderful. Very patient and explained everything clearly. Hold on to this guy!