I called four days ago to start the process of having an inground pool put in and was told a service rep would call me to set up a time to come out and give an estimate and never received a call. Looks like they didnt want my money. Service is poor and unprofessional. I would not recommend them.

Really really pleased with this company! Very professional and did a super job replacing our pool liner! I would definitely recommend!

We had the salesman from Quality Pool and Spa in Grand Rapids come to our house to provide us a quote on an in-ground pool. Ryan stopped out and was able to answer our questions and provide us with several options. We narrowed down our options to a pool from him and a pool from a competitor. After seeing both pools in person from both companies, we decided we were going to go with Quality Pool and Spa and the “Goliath” from Thursday pools as Ryan was also able to get his quote on the Goliath more in line with the quote from the competition for a similar model, in respect to size and shape. We let Ryan know this and set up an appointment in early July to sign the contract on 7/13. While home on vacation we had access to a pool at a family member’s apartment complex. After multiple trips to this pool we got a good feel for what we both really wanted, as far as features in a pool and came to the conclusion that we were settling on the “Goliath”.As a courtesy to Ryan we called him on July 10th to let him know that we were no longer planning to move forward with the “Goliath” as it lacked some features we were looking for and we did not want to settle when spending over 60K. We informed him the model we wanted was the “Wellspring” and understood this would equate to me needing to come up on what I was going to have to spend. We canceled our meeting for the 13th and he committed to getting me his “best and final” on the Wellspring model early that week. I politely requested the sooner the better as if we were not able to come to an agreement with Quality there were still some options with a competitor we had some interest in. I waited until Wednesday the 15th with no word from Ryan. I called him and he apologized for not getting back to me and requested I send him a text to remind him to call me the next morning. His words here... This would ensure he would do his homework on what we had talked about and get me the pricing. I had to laugh as I was having to remind a salesmen to call me to come after 60 something thousand dollars but whatever I just need the quote. I followed up with the requested text and waited for a call. It is now July 31st with multiple texts to Ryan, phone calls to Quality Pool and Spas main office, and an e-mail to the owner of the company. All simply looking for a call back. I fully understand how crazy the pool market is right now and how busy most companies are. This being said, if I can’t get a simple call back from my salesmen when I am looking to sign a contract for over 3 weeks with multiple follow-ups on my end….how will the actual install go? How will any warranty issues go with this company? When I called the main office I kept hearing how busy Ryan is as he wears multiple hats for the company. Again I go back to the questions above, if your company is spread this thin why should I trust you with 60+K of my money?A pool has always been a dream of ours, but this experience has truly killed the excitement of potentially installing a pool and left us leery of dealing with any company. On a side note, the competitor we have also been in talks with that has been incredible on the customer service side is now booked until 2022 so all this waiting has cost us a year on an install if we were to opt to go with them. Potential customers beware when deciding to trust this company with your pool dream and $$$.

I originally went with Quality because they were the only company that responded to my information requests on fiberglass pools. I was lucky to work with a number of employees who made the process easy and enjoyable, including Ryan, Nick and Chad. My expectations were especially exceeded with Ryan C. Not only is he very knowledgeable, but he has also been readily available when I have/had questions or concerns. He was able to help me visualize and create a plan for my back yard and how it the pool would fit in. He has excellent customer service and a passion for his job that is contagious! I love my pool and I am very happy I went with Quality Pools & Spa.

My pool is heaven, for my family and my three young boys. My husband and I have very high standards in what we wanted for our backyard and what we envisioned for the layout. Quality made it happen. The final product is not just a place to swim but an outdoor living space. It is a long process but it has been worth the wait. I look forward to years of joy and quality out of the products and system that Quality put in. Chad is very knowledgeable at the shop and Ryan is a busy guy but I know I can call him anytime with questions or concerns. We have been in the pool daily since our install 2 months ago.

Quality pool and Spa do an exceptional job! From the professional customer service, excellent work and timely manner of repairs. They are second to none, we will always use them for our pool services. We have tried other companies in the area and none compare to the workmanship and knowledge they have when it comes to pools and spas! I highly recommend them to anyone looking for a reliable and trustworthy company. Thank you guys for everything do and have done for us!!

They have been excellent and have taken fantastic care of my pool/spa. Kevin has been phenomenal at pricing, calling me with updates, and can make anything happen. Great job guys!! Thanks for the great work all these years!!

I have been going to Quality Pool & Spa for well over 10 years. I work near their location, but live much farther north. They have taught me how to open, close, and maintain my above ground pool within my budget. Prior to finding Quality Pool & Spa, I spent hundreds of dollars every time I brought in a water sample to try to keep my pool water clear. I love that I can go into Quality Pool & Spa and get knowledgeable advice and great products at affordable prices. I recommend them to everyone!

Was told I be helped by Quality Pool and Spa, a few days later they called and said they were unwilling to help me with a Hayward Warranty. I was really excited to have them start servicing my pool needs in the future, unfortunately they dont follow through on what they say they will do.

Ashley was awesome and very responsive via e-mail and on the phone, we made an appointment on a very challenging issue with some Hayward components of which they are a dealer. The Service tech was not familiar with one of the pieces and after about 3 hours and on the phone to Hayward; they did not resolve the problem. I would have respected them a lot more, if they said, this is beyond us, we cannot help you but they made some changes to the equipment, unhooked other parts of it and told me once I have the two pieces of equipment on two separate breakers, which I knew would make no difference, it would work. Guess what? It did not work, actually it was worse and I am doing trial and error myself with the help of Hayward to getting it all synced. I am sure they are a great company in most areas, just wish they would have been more upfront instead of blaming the way it was installed and especially saying the two components were not designed to work with each other which is clearly not the case. I am revising the review. they at least gave me credit back for all there time and only billed for a service call which I think was very fair. I am raising this from a 1 star to a 4 star

This is by far the worst run pool store I have ever seen. Only interested in selling pools, there is no service. Take your money and run!

No quality here! Just plain laziness and zero accountability. For the spring opening they pulled the cover off and let all the debris that accumulated over the winter fall into the pool, threw in some chemicals and left. I stopped into their location on Broadmoor and their receptionist guy told me the Gold Plan comes with a once over scrape but “they aren’t gonna sit there all day cleaning each pool”.??? ???? He then told me he could send someone out to clean out the leaves for a fee!!! See the pictures attached, they say it all. (We have been vacuuming for 3 days already)I agree that the pool has a lot of leaves but that is because your team dumped them into the pool from the cover. You also closed the pool during which I was present and there were no leaves in there at closing. And as far as your contract, it surely states pool cleaning is included as I’ve attached in photos. Your response supports your belligerence and lack of professionalism.

Great service

We called Quality Pool & Spa for service on our spa - it was not heating. Their technician came out and told us we needed a new circuit board, and quoted us more than $800 to fix it. We bought our own circuit board, for $200, and replaced the old one. Our spa is still doing the exact same thing as it was before the new circuit board was replaced. Nonetheless, Quality sent us an invoice for $149 for a service call and a mix-diagnosis.We called Watsons, where the spa was originally purchased, and they referred us to The Hot Water Doctor, who came out, fixed the spa (bad pressure switch), and charged us $48. Now that we are out more than $400 for a part that cost $48, we have a HOT tub that we can use!

Great place! They were so helpful! I will be returning for all of my pool needs. Thank you!

Knowledgeable, responsive and fair service and supply company.Great service and have had nothing but positive experiences with them.

Great service, knowledgeable staff, and great prices. Very happy with overall experience.

We had Quality Pool and Spa put in an inground swimming pool in 2013 and had problems with it two months after it was done. I had sand in the pool and the water level was going down. I called and nothing was done. The summer of 2014 I could hear water leaking against the back wall of the pool when the water feature was turned on. Quality Pools did come and fix the line but I still had sand in the pool and noticed the water level going down. I informed Quality Pools and nothing was done. When I opened the pool in May of 2015 I immediately noticed the water level going down until it got so low it was below the return lines. I called Quality Pool and Spa and after several calls and many weeks they finally came out to figure out the problem. After cutting out concrete to get to the underground pipe they found termite damage. The termites had destroyed the plumbing. They would not even give me a quote to fix it or warranty it even though after futher investigation I found out that the pipe they used contained cellulose, a material that termites eat. I had to hire another company to fix it and all of the pool companies I talked to said that “flex pipe” should not have been used. We have been very disappointed with the “quality” of Quality Pool and Spa and would not recommend this company.

Nic House did a great job running our pool project. Even with some challenges with contactors he stuck with it to make sure everything turned out perfect. I would recommend Nic and his crew to anyone. Nic has also answered several questions since pool had been done. Great service after the sale.

They were very helpful for someone like me that has never owned a pool before.

Great personal service and quick delivery of ordered parts!!

Chad and Nick are always extremely helpful!

Not bad pricing, wasnt thrilled with overall service

What ever I needed to be done with the pool it was done professionally in past 3 years.

Terrible service! Takes many phone calls to even speak to someone & follow through is pathetic. Horribly run business!

Terrible attitude when representing the company

Very helpful