Ive done business with the other pool supply stores in Grand Rapids and Zagers is THE BEST by far! Their staff members are very knowledgeable, are always extremely helpful with answering questions and take ample time to explain things thoroughly whenever needed without rushing to move on. Their products have always worked well for me and I just cant say enough good things about them!

I had the best experience here today. The woman behind the counter was so friendly and helpful! We have been to several other places looking for pool heaters and she was able to assist me today with getting one and scheduling installation. I will no longer be going anywhere else for our pool supplies!

The 2 customer service reps were very wonderful. In fact they are out of my way by far, but I will surely go to them before anyone else, because of there outstanding workers. They went up And beyond for me. Thank you

Very impressed with pool services I have received. They close my pool every year. Thanks to their expert advice I have perfect pool water and no issues.

Always receive quality service. The reward points are wonderful. Truly appreciate having a neighborhood pool store.

Always personal & friendly staff. Been going to Shaffer St for 25 yrs. Always have my Softswim product! Ive learned alot about my product from them. Thank u.

Very helpful staff. Free water testing and knowledgeable staff to assist in getting water right. Much appreciated!

Pretty good. Always get good advice and help if I have a problem. Just wish you would bring back the Wyoming store.

Great customer service! They helped me with my green pool

Zagers staff at the Fuller location are amazing! They are very knowledgeable and treat you like a friend, not a customer. I wont go anywhere else!

Zagers has always been very helpful with my pool and pool supplies. I was very impressed with how fast they got my pump repair done.

We love Zagers Pool and Spa - we have an above ground pool they installed 20 years ago and it is still going strong and we are now getting our 2nd hot tub from Zagers. We love the customer service and everyone that works there - Zagers is the best Pool store around...

I havent purchased a spa yet, but Zager’s offered so much insight on what to look for when buying a spa.

Love this place! Helpful and had everything we needed.

Very good service- Caleb was very helpful and informative. Would come again!

We had a great experience a few years ago buying parts at Zagers for a old hot tub, so when we wanted a new spa, we went there to see what was available.Alli was very helpful and knowledgeable during our visit. No pressure, just lots of friendly information along with brochures and contact info.We shopped all around Grand Rapids and no other business came close to the selection, quality, or customer interactions, so we went right back to Zagers.After a couple of visits, many questions and emails, and a wet test, we finally decided to purchase on a Saturday.The following Monday, the day the Stay Home order was announced, I was sure we would not receive our new spa for weeks, if not months. Alli called and said they were going to try whatever they could to deliver to us by the midnight deadline. Mind you, they already had full payment so it didnt matter a bit to them financially whether I was delivered or not. Our new tub was delivered at 8pm and then assembled in the dark by three of the friendliest exhausted workers.It goes without saying that we could not be happier with our purchase. Alli and the Zagers team have been so helpful through the whole process and continue to be available for questions even while shut down.Thank you Alli and Zagers for everything and we look forward to many more years of working together.

They are excellent! Staff is very helpful. Would recommend

Honest and knowledgeable! I love Zagers Pool & Spa!

Great customer service.

After having a terrible experience at Master Spas of West Michigan, we went to zagers and were very pleased. Lennie helped us in our search for a hot tub and was very honest and intelligent about everything. He was also very kind, answered all of our questions, and made sure that our needs were met. I completely recommend this place if you are looking for a hot tub. Do not go to Master Spas but instead go here

During the sale (3 years ago), I was told by my salesman that I could do the electrical required in the install. I have no electrical experience. After talking to my husband, that does, he said absolutely not. 220 could cause serious damage and that was horrible advice.3 years later, having no issues (but I did have an electrician come install since my husband was out of town) - I now have a service issue. I call Zagers and they werent very helpful. Didnt know what warranty I had, didnt seem to even care that much. Gave me a different number. I call that number and they said they arent even associated with Zagers. They cant get me an appointment for 4 weeks. I have no heat to my tub right now.At point of sale, I was impressed and happy with being told that Zagers has a service team. I would not buy here again, you might as well buy at Costco or some big box chain. I am having a local service company come out, and they will be working me into their schedule in the next few days. He was very nice, walked me through what my tub is doing and their service call - thank you Hotwater Dr.!!! Real local service!

Ali is amazing!!!!! The best experience by far Ive had in a pool store! She is so knowlegable and patient answering my questions. You have earned a customer for life!!! Thanks again Ali!

They were so kind and brought the sand to my car for me

Very knowledgeable and welcoming.

Always amazing customer service and quality products sought after.

The folks at Zagers are very nice and very knowledgable about pool management. They know me by name and take good care of me.Keep an eye out for coupons -- they issue a lot of them.

Great place for pool suppies

Staff is very friendly and knowledgeable!

We had a difficult time with our pool this year, Lenny and the rest of the staff at the Shaffer store gave us undivided attention, they consulted with Bio Gard and together came up with an action plan that resulted in a crystalclear pool. Thanks for the personal attention! The Carey family.

Don’t do it. Service after the sale is horrible. Been trying to get my $13,000 spa to work properly for 4 years. They don’t seem to know anything about Jacuzzi brand except how to charge you for a service call. Buy a Hotsprings.

Very helpful and friendly staff

Everytime I come in the store greeted with a fun atmosphere in my needs are taken care of properly good customer service brings customers back and the Schaefer store has good customer service.

Very helpfull and always willing to take time for advice and problem solving

I have bought a hot tub, pellet grill and a green egg from Zagers. They (Lenny) is great or I would not keep coming back.

Much better service than the Dont talk to us about orders Big Box up the road. They help me every time!

Great company to work with! Knowledgable and helpful

We worked with Andy a lot and as first time pool owners we had many questions. Not only was Andy very informative, he was very patient with us and always willing to go the extra mile to help us out along the way!

If you want the right information on how to keep your pool looking clean and right go to Zagers. Ive been going to Zagers for the last 4 years and I have nothing but positive things to say about them.

Very helpful employees

Very helpful

Friendly

Very good

Always helpful

Very friendly