Amazing service! Adam was beyond knowledgeable and helpful. We go out of our way to go to this GameStop. (:

I miss this story in Puerto Rico. Everytime I visit EUA I need to go here. One of my favorite place

I ordered a used rose gold controller and usually Im really cautious with buying used items but GameStop quality checks their used stuff so I decided to go for it. When I received the controller however there was an issue right away with the left joystick getting stuck in the upper right position which didnt bother me much and then as soon as I got into a game I realized that the RIGHT joystick was drifting really bad. Like very violently, I couldnt use it without my camera panning upwards constantly. Tried using an air duster but it did not work. I got a refund for it at my local GameStop, but not including the taxes and shipping fees so I have to write this review because it was not worth the trouble I went through for $53 used controller. Listen to the other reviews, they dont quality check anything.

Theres always that one guy thats overly excited to work there and I always enjoy being helped by that person. Unfortunately this time was not the case person that was there did not seem to really enjoy being there. Was not very helpful explaining the promotions and how to maximize our spending budget. Went to a different GameStop and had a completely better experience

I placed an online order from this store and Im highly disappointed. Its almost as if the person who picked this out mindlessly threw it into an envelope without checking the quality and shipped it without second thought. The game itself is horrible looking as well. A plethora of scratches, fingerprints and two giant lines are going through the game as well.As a long time collector and player this is borderline disrespectful to send something that looks as bad as this. At least clean the disk up and make the case look a little better to show that you somewhat care.

Five stars. GameStop is the greatest company to ever exist.

The Store Manager and his assistant were really helpful . They were friendly, explained everything in detail. This is my favorite store. 👍

Employee with red bandana for a mask is being held hostage till he gets enough emails. Well at least that’s how it felt like when I refused to give him mine. Let that poor boy go home.

Friendly and helpful staff.

I love it. Good prices and good customer service.

The staff was very helpful & friendly.

I feel theyve really stepped up their game (pun not intended) in terms of service and support. This is very promising and Ill be buying all my game related items at Gamestop

Website says open at 10:00 a.m. and no one was in the store. I totally understand different opening times due to covid but please update your website

Associates were nice and helpful. Store was following COVID rules and limiting the number of people in the store. All in all good experience.

Your coating money...My kids live your store...Quit being stingy with trade ins...

Love the place. Such good service

Everything is great. I love it. Good prices and deals.

Great employees, practiced social distancing, great shirt and game selections.

Pretty fun to go in and look and then walk out cause you cant afford things in there haha

I ordered a steering wheel for my Sons party that listed as same day delivery. It even had a count down saying if I ordered it within that time, Id get my delivery in time for his party same day as it was being dropped off from store. Needless to say after they took my money no item came and the date switch until the next day at 8pm. I immediately called the store and customer service twice and let them know it was specifically for a party that night and since it wasnt going to be there on time as promised refund me because my wife had to go pick up something else for his party. All 3 people said the refund was processed, they literally promised and reverified and would be here by now on the purchasing card. And still there is nothing. Zero put back in. Zero. They havent responsed to Better Business either. They all 3 just flat out lied. When I asked them for and email confirmation for refund they said it will come when the refund is processed. Odd. So looking around online it seems to be something gamestop does to rush sales but then not deliver or refund. Im hurt and upset because Gamestop ruined my Sons party and we had to scramble to find something else for him and the party last minute. Just return my money.

The staff was very helpful and motivated to help. Great experience.

Great customer service... One of the better gamestop in the area thanks to the manager Adam

Holy cow. My husband and I have been looking for a new Switch dock since our original one had its HDMI port fried during a thunderstorm. I randomly went searching for one while I was waiting for my food to go and saw that there was a refurbished one at this GameStop. I called and Adam answered. He was SUPER friendly and helpful and he put the dock on hold for me. I made it there in 30 minutes and he pulled it out of the back, in all its glory. I am so grateful for him and just had to leave a review! Pay him more!

Gamestop used to be a great place. They lost most of us when they overpriced everything!

Amazing customer service, dalton is the man give the man a raise !

I love going here great games

Great customer service even on a busy day!

Excellence in every way!

Did not have what I was looking for, Employees didnt greet when we walked in.

What a wonderful company!

Went in today and bought a Nintendo switch and games. Adam was very helpful and the dude knew everything there was to know about video games. I don’t know much about consoles or games so I’m glad he was very patient in finding what I needed.

Very professional staff, friendly and know a lot about games and game systems

Great day today for longs

Bad selection, unfriendly employees.

My review is horrible not due to me having experience with this GameStop, but with the shipping conditions of this GameStop. I accepted the terms and services: shipping takes 5-10 business days. Allow 1-2 days before hand for the store to get the item prepped for shipping. Yes, those were perfectly fine and reasonable. However I ordered a product on December 28. I waited due to holidays. Then on January 19 I decided to check why it was taking so long. I had to do heavy tracking on when exactly I would get my order. Apparently it hadnt even been shipped, and it would be shipped on January 23. Nearly a month after I ordered it. I emailed a support line, and found out it was on back order which I had not been told until I asked them. On January 30 I checked on the shipping status of my item, and it said open. Which means it still hasnt been shipped yet. This review is to ask anyone else if I should drive down to the store, which is only half an hour away, and just pick the item up myself?

Always have received friendly and helpful service at this Gamestop location. Went looking for a few games and happened to find them. They will search for any items youre looking for in their system and see which location may have it in stock.

The guys at the store were super helpful and nice, will totally be coming back again!

The staff is always extremely friendly, but this place is so tiny and cramped. Not much of a selection, plus its super loud. Good intentions but being in here is stressful.. Id just go to a normal GameStop not located in the mall honestly.

Adam was a badass thx for helping my son!

Friendly staff not much selection as it is in a high traffic mall. Staff was super helpful to tell me about the area.

The employees were awesome! Clean store. On the small side but they had a lot packed in.

Guys helped me pick a cheaper product that came with more items, really know their stuff and were just generally good dudes

5 people at a time is stupid

Good experience

Had lots of games and the staff were very helpful.

They have everything to make your teenager smile and good service too.

Very helpful staff, told me they had used copies of a new game cheaper. Good guys 👍

Helpful with my purchase

The store is kinda small but, its a really good gamestop and the staff is chill.

Had a question about a game and the employee was really helpful.

I received an online order for a $50 game from this store. On the box of the game there was a sticker that said “disc won’t read”. I put the game into my Wii and the game didn’t work. Seems obvious that you shouldn’t send a game if the disc won’t read...

Clerk was amazing and very helpful. Not like the service in our home town.

The staff are extremely knowledgeable and kind.

Best customer service award!

Super knowledgeable and friendly staff.

My sons love this store

*WARNING* DO NOT BUY ANYTHING NEW!GameStops Policy States If You Buy Anything New From THEM IT IS NON-REFUNDABLE.I Bought A Brand New Xbox Elite Controller For $180 (with warranty) December 24th, 2018. I Have Tried To Return The Controller December 26th 2018 And Was Denied Because It Had Been Opened. Also, They Have No Mercy Towards Standard Holiday Return Policy’s For Their “New Items” As Well. My Controller Box Was Only Secured By Two Pieces Of Tape, No Plastic Anywhere. Highly Unsatisfied Customer And Will Not Be Going Back Until This Policy Is Changed

Friendly staff.

Ive been going to GameStop since I was 11, so this could be biased, but it is the only place to get games in my opinion. Employees are always kind if not unique

This game stop has friendly staff, but doesnt have that much in selection like other games stops.

Thank you wade for making my xbox one purchase great,fast and easy

Lots of help finding something for my son.

Big tiddy goth girl at the counter winked at me, I will certainly be back

I got cool merch

Best place for gamers!!! Make sure to ask for Collin, hes awesome!!!!!!

This place is the right size to glance at some games and play previews of the new xbox, playstation, and wii. It isnt stellar but I will give it an average 3 stars.

I was told that if I preordered a game in their store I could go to another game stop closer to my dads (the parent i live with) and my mom paid. Well I went and the people in the game stop told me that this wasnt the case and I couldnt do that and Id have to go back to grape vine (2 hours from where my dad lives). I was lied to and now I cant even play my preordered game. Bad move game stop Bad move😡😤😞

I recently bought bayonetta 1+2 and it didnt work it was smuged and scratched when i got it :| i will be returning it

Good preowned games.

Horrible service I bought a game and paid with my debit card and these guys charged my card twice . I only wanted the game and now that they couldn’t put my money for the extra back in my card they just gave me cash . Which was what I didn’t want

My kids said they sell used games for more.

Once again gaming heaven

Good offers some times

Great staff very helpful

Very nice staff

Its GameStop. What else do you want from me?

Its a GameStop, what more is there to say?

Good friendly folks

Homie up there said lifetime warranty and its only for a year.

Very bad customer service dont have that many games and a worker laughed at my face.

Get all my games here

Good customer service little cramped however.

I called and asked a simple queston and the guy hanged up real rude needs to be fired he seems like he hates his job

FORTNIGHT HERE WE COME

Just ordered a 45 dollar game that was all scratched and I cant even play it now.

I like GameStop Im going to get my ps3 there

Its ok, just hard to find

Prices are a little high.

Bad! Bad sales managers too young they dont know how to respond and any store complaint never came again

Christmas hours crowd was terrible

Excelent!!

Amazing service

I called and it sounded like the man was satan

Nice game

Good

Lots of games

Very attentive and friendly the cashier!

$ GME🚀

Good option to buy

The faborito place of my son there are too many games and cheap prices