Great place, I’ve seen it all. The worst and grumpiest people come in here Demanding and expecting everything to be fixed or think they are entitled, & these guys really know how to keep it professional and try their hardest. They go above and beyond for you, Very nice people and you can tell they have a lot of patience with everyone! Great management and great team. Highly recommended

Excellent service! Very knowledgeable!

Person in this store didnt even try to help me and referred me to call customer service just because I dint have a mask on. Thats after the mask requirement has been lifted.

Bought a phone at the Go Wireless Verizon Store on Continental. I was asked to sign for the phone. I specifically asked what I was signing and the staff said she was just signing to purchase the phone. I asked for assurance she was not adding any fees.She also said I was required to pay for the phone monthly in order to receive the $60 rebate and the rebate must be used to buy accessories in the store today. Verizon’s totally wins on that.I got home and was notified by Verizon that I would be billed a Protection fee of $17 per month. This would double the cost of the phone!They don’t answer the phone ever, so I must make another trip to rectify this charge.Not the first time this store has done this.

Great place nice people very helpful

No customer friendly. 3 clerks and just 1 customer in front of me and they haven’t even checked back with me to sell me a phone 📱.

Verizon as a whole always lacks inventory af needed accessories, especially chargers

What excellent customer Service I received today. Went in for a problem that was time consuming for 1 customer. During my wait Charles was so incredibly patients and knowledgeable to other customers that were a bit rude. Charles didnt blink an eye at the rudeness but kept a smile and positive attitude. He explained my options and and beyond. Charles was polite, professional courteous and showed such a nice attitude. What an excellent asset he.is to the Verizon store. Thank you Charles!

Nice store. There were three people working with a steady stream of customers, but only two at any one time. Katie helped my wife pick out a replacement phone, gave a very clear recommendation on which was the better choice and compared our plan to verify that it met our needs better than any of the newer plans offered by Verizon. We were out the door with the new phone in under 30 minutes. I couldnt be happier.

Bianca was my service person. She was very helpful and Id give her a 5. My issue is with company policy, which Im sure she was following faithfully. The bill I was given was not straightforward, but complicated and I was only given full details on return policy as I was pulling out my credit card. I bought something I wish I hadnt. But there is a huge cost to returning it.My experience the following day at REI was a totally different experience in customer service according to company policy.

Steve was absolutely amazing. He told me about all the great products at Verizon. I was about to leave Verizon but he talk to me and found out all of my personal needs and make sure that I understood what I was paying for and all of my fees. Watching him with his team was awesome. What a great environment to have. This will be the only store that I ever go to going forward as long as Steve and/or Charles are there. Thank you so much and Ill be returning again

Store hours are closed randomly when theyre supposed to be open and alot of random lunch breaks and signs put up, not attentive to customere and customer service is horrible. They make people go get exact change including elders like my mother who is almost 70. They are rude and a bunch of kids working at this location. Im glad i do not have verizon but i do not recommend this location. Other locations i do reccomend.

This is one of the best Verizon stores I’ve been into for a long time! I’ve seen how they handle angry customers and turn them to happy ones. They have a lot of patience and all work great as a team! Will be referring to friends and family!

Very courteous staff! The manager Steve was very helpful and was very knowledgeable with everything. It was very busy but he was always able to answer our questions without making us wait. Being in the military and needed items throughout the years I have had to deal with different stores but this is by far the best experience Ive had! I would recommend going in and getting all your needs taken care of! Thanks Steve!

Received top notch customer service from Ryan. Brought in a new phone purchased from a verizon competitor and needed a SIM card replacement. Not a problem for Ryan had me out if store in 5 minutes. Another happy customer, Thank you Ryan and thank you Verizon.

Had a wonderful experience at Verizon today. Javier was working by himself when I arrived. It got very busy very quickly. Javier was very personable and professional. He took care of my phone issues while helping other customers-he was an excellent multitasker. He explained things to me very explicitly but in a way that I could understand. I would certainly recommend Javier if you want knowledgeable and professional help with any phone issues.

This is the best Verizon store in the area! The employees are helpful and welcoming. Charles, the manager, can answer all questions and they all help customers resolve their phone issues as well as create bundles to provide the best wireless service. I highly recommend the Go Verizon store in Continental Plaza in Green Valley!

Normally I dont like going to Verizon stores and I definitely wasnt looking forward to my most recent visit. However, I must say the people at this specific location are great.In particular I worked with Hector. He was really helpful and super pleasant to work with. I even had a very frustrating issue which didnt look like it was going to be resolved, but Hector stepped up and made a few phone calls to corporate and had everything worked out. I ended up getting an upgrade and a new phone. After having some issues setting up my phone, I ended up calling Hector at the store and he helped me fix everything. All this cell phone stuff can be frustrating sometimes but they go above and beyond to ensure your satisfaction.I highly recommend going to this Verizon store if you have a choice. And cross your fingers that you get Hector!

Always loved coming here for the great customer service. Gabriel was very patient and kind and did a great job setting up my new phone. Most definitely recommend.

I received EXCELLENT service from Miguel at Verizon Green Valley, AZ today. Very knowledgeable, efficient, patient and worked very hard to get me the best price on new phone and iPad. Please clone Miguel and put him everywhere in sales! Thank you, Miguel.

The staff was quick to attend us and was very courteous. Veronica who was attending us was awesome and although new, she was professional and poised through out my visit. She knew a lot for her short time there and when she needed assistance her manager was there to help us out. Overall my father and I had a good experience and were very pleased with the service...

Great customer care. Come to get help with my device and come out with a new device and a tablet. They set everything for me and helped a lot with everything I ask for great job to Alejandro and his staff

Oh my. These people are wonderful, kind, and patient. They are so honest and thorough, and want to give you the best value deal possible. (I even evesdropped on the manager dealing with new customers).Their service, and patience is outstanding (trust me, this is a retirement community, patience is definitely a virtue and requirement) I hope I spell Brianias name correctly... she just made my day in SO many ways. Thank you, sweetheart, for your goodness, kindness, excellent customer service and knowledge. You made my day, and people like you give me faith in mankind again. God Bless you all at Verizon in Green Valley, AZ. Sharon Sue Kaiser

This store has some seriously talented employees. Danielle seems to know every single customer that comes through the door. Steve and Charles are there to help in every single interaction, which speaks volumes of their management. The new employees are extremely helpful and friendly. I couldnt recommend a better store to go to!!

Kala was exceptional in her knowledge of iPhones and her explanations of how to use them. She is very friendly and makes sure you understand everything you need to know about your purchases. I would recommend using this Verizon store. Everyone there is very helpful.

This has to be the best Verizon I have every been too!Kesley helped me way more then I actually expected to . She helped me understood what was going on and helped me get on my way to get a new phone. I really do appreciate her. Way to go girl! Kesley is the besssst ☺️

This is a 5-Star location! Deseree really took her time to assist me and help me get all my information transferred over to my new phone. Nothing short of amazing customer service.

I walked in looking for help with a nano SIM card. Witness some of the craziest people losing their temper at the Manager on duty. She was being as professional as possible. They were totally unreasonable. She kept her cool helped them through the process. I waited until they were finished, it was another 20 minutes while I was waiting (they had already been there for over an hour). She was great and so helpful.

I worked with Steve, Store Manager, to select a new phone and move data from my old phone. Steve assisted with recommended phones at my price point & desired features. He thoroughly explained phone, accessories, and Verizon plan costs. He is very professional & pleasant to work with. I plan to attend the stores training sessions to reduce my learning curb. It was a good experience.

Jose helped me choose a new work phone. We discussed phones, payment options, plans. He was very professional and made my visit and purchase stress free. Total time spent, 35 minutes. I would definitely recommend this location and Jose.

Had a great experience at this verizon. Gabriel was able to help me set up my new device and retrieve all my information with no problem. Amazing customer service.

Elon is was excellent in my experience getting my new phone. She has been extremely helpful in putting my new phone and plan together. She is very knowledgeable & pleasant to work with & she is an asset to this store.

Amazing Experience, best store ever. Erika, Bri and Aaron were so helpful and knowleable. Store was busy and they did the best to greet everyone and help everyone with a smile in their faces at all time.

Just upgraded to the Samsung S9+. Kala did a fantastic job transferring data and setting up the phone. This store has amazing customer service its a one stop shop. Ask for Kala or Charles or Javier, you wont be disappointed.

Amazing customer service, Gabriel was very patient setting up my new phone, funny and very helpful employee. Recommend seeing Gabriel at this store

Much better experience than the one I had last week at this store. Had a great young woman who helped me sort out my plan, my bill, and a technical issue.

Great job love how easy the work was done and they treated me like I was family. Alejandro is an amazing manager who helped me a lot with my phone.

Ryan did an excellent job with my screen protector replacement I am very satisfied with the service I received!

Charles is THE man! Fixed my connection to my computer after spending many hours with others who couldnt do it! YEAH... go GoWireless Green Valley Continental. While there classes were going on for the community. They do this every Saturday. Great idea!!!! Love Charles!!!!

Im extremely dissatisfied as a consumer given the fact that I had to dish out $71.77 for a tablet I returned that was defective. I couldnt get a manager on the phone to speak to either. No tablet and no money? Funny how that works at this store. On a good note, Gabriel the sales rep was very kind and professional. Mabey he should be running this place.

Luis took care of me...he was VERY helpful and saved me a bunch of money. I appreciate the excellent service!!I would recommend Charles, Anthony, and Luis!

Deseree was amazing. She helped me get my husband his new phone and we even got a HUM for our car. Excellent Customer Service!

I bought a smart phone in Camas, Washington, from what I thought was a Verizon dealer. I was back in Green Valley when I received my first bill. It was $179. I was baffled. I went to the Verizon authorized dealer in the Continental Mall and spoke with both Sean and Kala. They said something is not right and reviewed my Verizon account. The salesman in Camas had sold me a package which was seven years old and charged me for each outgoing and incoming text. They reviewed my account and gave me a phone number where I could reach a real Verizon agent. They told me I should get a good part of that bill credited on my account. I followed their instructions when I got home and talked with a very helpful customer service person who told me the dealer I had purchased the phone from was not an authorized Verizon dealer and was supposed to tell me that right up front...which they did not. Over $100 was credited to my account and I was put into a newer plan which will be $70.01 before taxes. I greatly appreciate Sean and Kala. They had nothing to gain from the time they took with me and never made me feel like an old woman who had made a stupid mistake. Kudos to them both....and much thanks.

Amazing store, amazing staff. Was very quick to help, attentive to my needs and wasnt being pushy at all. Steve was great, thanks for everything! My favorite Verizon store after this, will go here from now on.

I was completely thrilled with the patience of Jorge and his making sure I understood everything. Thank you Jorge.

I had a great experience with Jorge D.He helped us understand our problems and explained everything so we understood!!

The worse customer service I have experienced. Incorrect information regarding monthly cost and incorrect data plan. This is an authorized dealer not a corporate store. Maybe that’s the reason for the incompetence, and indifference, I experienced. Necertheless, I’m returning the two phones I bought. Cannot recommend this store at all. Suggest a corporate store in Tucson if you want Verizon services.

RUN!! This store IS NOT VERIZON!! On 09/01/19- Gabriel set up two phone lines in my name; when asked if he activated them he said NO; however, I called Verizon who said they did activate them (they kept our phones for a week trying to fix an inventory issue-- 2 hrs of being in the store the issue wasnt fixed). Then we found out they ADDED PHONE INSURANCE without our knowledge to our lines. They have you sign for accounts on their Ipad but did not provide us with a copy of the terms and conditions. On 09/09/19 I called Verizon and was told GW had listed in the Verizon computer that we had taken the phones (when we had NOT)-- Isreal said I should go get our phones asap-- when I went to the store Jorge and Anthony (the mgr) were unable to provide me with a copy of the terms & conditions--they also told me i had to pay $100 per phone as a down payment-- that Verizon was requiring it -- Brandy at Verizon said she does NOT see anything saying we had to give a down payment and can not see where that money is-- When I called Verizon again because I was unable to get into my account via phone (kept saying PIN not valid) I realized the receipt they gave me has 2 DIFFERENT PHONE NUMBERS WITH MY NAME AS THE CUSTOMER!! SOMEONE AT THE AZ AGs OFFICE NEEDS TO LOOK IT THE BUSINESS PRACTICES OF THIS STORE.

Couldnt help me very disappointing. Ill go to another store and see if they can help me

Came in to get a new Samsung, but Gabriel convinced me on getting the new G7. LOVE the phone, Great customer experience, Gabriel was amazing!

What a great experience! The store was packed and every single employee still greeted me and let me know when I would be helped. They opened the door for me when I came in and when I left. Its the little things that count, and Steve and his team really went the extra mile...even though I only had a simple question about my plan.

Deseree did an amazing job helping us today . She was very patient with us and got us set up with some really good promotions! Stellar Customer Service.

I love this store! They have excellent customer service, I went into the store at a busy time and they were great got to me fast and were very helpful! The reps are great and the mangers are great too!

Elonnie was wonderful. She quickly solved a very annoying problem that had driven me nuts for 3 weeks. She was kind, charming and helpful. Elonnie showed how I could avoid this problem in the future. A+.

Amazing experience here, Veronica is really helpful and knows exactly what she is doing! I highly recommend her! She will get you set up and ready super fast!

Many thanks to the young man who taught me how to do several new things on my phone. I have found the employees always helpful.

My experience here was excellent considering the absolute MESS I came in with. I was there 3 times in 3 days leaving with tears first 2 times. I lost EVERYTHING on my phone, was locked completely out of my phone due to insufficient passwords entered too many times. DESTINY went above and beyond with a while lot of patience with me. I hope to not have this issue again. But IF you need help and patience ask for DESTINY!THANKS Destiny!

Came in today just could not get my phone too work. Ron was able to trouble shoot my phone and we figured out was some how dropped causing it to malfunction. So I purchased a new phone, glass protection and a new case to better protect my new phone. Ron was able to get info off old phone, thanks a bunch Ron.

Dani and Steve were wonderful! My phone went bad, and they helped me pick out my new phone and built a very nice bundle of accessories for us. I highly recommend this location!

Ron- The man is my Verizon friend. I so appreciate his wise counsel regarding our service. Ron listened and He understood what I wanted in service, and introduces solutions I had not considered. Ron provided true Customer service. We are is happy customers who will return for him.Jose & Nila laguana

Excellent service. Very explicit information. Enthusiastic. Will definitely come back here. Bianca explained my service and phone features clearly.

Elonnie was outstanding and helped me get into a new tablet. I highly reccomend coming to see her! Best service Ive had with Verizon

A wonderful staff that works as a team. The store has a lot of senior customers and I witnessed incredible patience and respect. Thank you Charles, Dani and Lucio. Ill be back.

Deseree did a awesome job helping us out today. She helped us get our new phone with a huge discount and we love it!

Lucio the Professional. Quick and Knowledgeable. Listened to my concerns and handled them efficiently. A raise and a bonus is needed for this employee. Thank you LUCIO. (iPhone 8 Plus)

Steve and his team is great!! They helped me with all my issues. Make sure you stop here for all your Verizon and Dish needs! They saved me so much money!!! Thank you

Great store ! I highly recommend seeing the team here, will treat you right at home . Go see Briseida

This store is great. Deseree did a awesome job and was very knowledgeable about what we needed .

5 Stars !!!! Deseree was great with helping us get started with our new phone and new HUM + . She set us up with all the best promotions.

My husband and I had great customer service at this store. Deseree took care of us, she was awesome. We will definitely return to this store and ask for Deseree.

Stay far, far away from this place. Went back to the store 4 times and still,had to call a phone rep to get our lines activated. Paid over $300 at the store and now have an additional $100 in extra charges. We werent the only ones going back, either

Anthony was patient with this senior citizen, quickly assessing my issue and confirming a billing problem. He directed me to resolve the problem by contacting Verizon Customer Service. Many thanks, Anthony.

Our VERIZON sales rep, Jesse made the transition from having an older phone to a new smartphone seemless and effortless for us. He was very knowledgeable and accommodating in resolving our every concern and question. He also introduced us to Steve, the store manager as another team member we could seek out if we ever needed service. Both friendly and helpful.

Greatest service ever! You cant go wrong working with steve. He will service all your needs! Highly recommended!

My sister and I went in earlier this week wanting switch carriers. Briseida was very helpful, she recommended the best plan for us based on our needs & wants and although we had a few hiccups with our previous carrier she was very patient and accommodating.

Excellent Customer Service. Desiree did an awesome job.

Needed help dropping my bill but also getting a new phone. Javier did exactly that and more! Would definitely return!

Knowledgeable, team atmosphere and a team in solving problems, patient with simple requests as well as very complicated ones, educate and review if needed, sense of humor, and enjoy their work. Sahuarita has two locations but this one is not as busy. Don was great!

Verizon contract dealer. This is a busy store with a courteous staff.....if you go be patient because this is a high traffic store. They stock primarily Apple and Samsung products, a couple Motorola and LG phones and a moderate selection accessories for most new phones.

Seamless experience. Deseree was professional and knowledgeable in helping me select the best option purchasing a new phone.

Briseida was very helpful and really explained everything to us took her time and was not in a rush either

Excellent service helping me choose and get my new phone set up after I lost my old flip phone, Thank you Anthony!

Malik did an exceptional job. He was very polite and helpful. Great employee

Fantastic service. Wont go anywhere else.

Kayla was amazing - got me set up on 2 tablets and searched for discounts to apply towards my purchase - thank you!

I had a wonderful experience here with Deseree. She answered all my questions and she was very knowledgeble with setting up my new phone . Very happy with the service

Best Store Ever!!! Customer Service outstanding!! Thank you, Jorge, Ryan, Anthony, and Gabriel

Im very sorry that I bought my iPad in this store because it was an unpleasant and very slow, shopping experience. My salesman was rude and extremely pushy. He almost seemed offended because I wouldnt buy one of their accessories. He didnt even go over the contract with me, and seemed more interested in helping other customers. For the most part, Ive been very pleased with Verizon and their service, but I will never shop in this store again. I see another negative review on here, and Im even considering calling Verizon to file a complaint about this particular location. If you can go to the Verizon store on Esperanza in Green Valley, I would highly recommend going there over this one. I wouldve gone to that store, but they didnt have the iPad I wanted in stock.

Charles helped me. He was incredible. Very patient and helpful.

Have had great assistance from Elonnie in the past and today! 😁. Will be back!

Very helpful! Guided me through the whole process of upgrading my iPad. Thank you Deseree!

Javi was awsome! He took to explain the key information in a clear manner!Great customer service!

Thanks so much for all your assistance! Alejandro was awesome!

Kala is a very knowledgeable and friend Verizon rep. My wife and I enjoyed working with Kala.

Ron really took his time setting up my new phone and tablet, he showed a lot of patience.

It was a great experience the young man Zachary took care of me completely and quickly! Great job!

I worked with Jorge today and he was extremely helpful, very pleasant and very knowledgeable.

Thank you Bryan for everything you did. You were extremely patient, helpful, and went over and above the call of duty. He desevres a raise! Thank you again.

Briseida did an amazing kpn was really helpful and really patient

Excellent customer service fromDeseree. 5 Stars All Day!!!!