Personally, I went on very upset with the whole thing I got myself involved in. Moving from S. Florida where I had not only great service but amazingly fast service, I assumed it was Verizon but found out its just Tennessee. The manager there was very helpful in explaining my problem and fixing the issues that he was able to fix. He also have me input on how to keep my phone in the best condition possible. I was very happy with the service. As far as the carrier itself, Im spoiled and will probably never be happy with the quality.

Its been a while back I had verizon for 8 years payed 45 every month for 8 years then my phone my friends and her boyfriend we all broke or lost are phones the blonde lady here at the Greeneville Tn. Store sold us all 3 a Azuea phones they were GREAT NEW PHONE WITH INSURANCE AND MONTHLY UNLIMITED SHE SAID WOULD ONLY BE 55 DOLLARS A MONTH I ASK HER 12 TIMES DURING her sale pitch whats the first bill going to run us she a sure me that the first bill would only be around 230 dollars about 65 to 69 dollars each it was over 800 dollars so Ive just recently return to Verizon but now Im on pre pay the Verizon service is great but the workers in Greeneville TN diff!!!!!!!! N÷do more training sorry just 3 stars

Wish I had made better note of the young ladys name, Morgan? Megan? She was attentive, patient, knowledgeable, offered suggestions, and took the time to find answers to my off-the-cuff questions. She had a self-motivation to customer service that deserves mention.(if I could only get the name straight) In the ever annoying gray areas of Verizons continual evolution, this employee was a ray of sunshine.

I have had service with Verizon for 28 years. They treat me right. Great phones, customer service, and clean environment. Verizon is the best. CAN YOU HEAR MR NOW

The best store in the area. Always goes above and beyond when helping you

Alot easier to work with an in person rather than a lost (restart your phone ) on the phone 4 ever

Very informative. Thank you for the assistance.

Awesome the lady was one of the best experiences I have EVER had at Verizon

The sales woman keya was very nice, answer all our questions, got us in and out in no time.

Honestly, their network is the only reason to go with Verizon. Their support is a war crime, especially at this store. But, today was the one day they had a no-nonsense guy on staff that saves my opinion of them.

If youre older and not careful they will push products on you that you dont really need in order to make money if you go in know what you need because my grandmother was being taken by them for products and services she didnt need I happened to go with her and pointed out that they had her signed up for things she didnt need and the company sends out generic apologies they have no intention on fixing problems

Many good reasons to have Verizon. You can walk in at your convenience no appointment. Sometimes theres a wait. 70% of the time you will see a representative that will teach you, fix the hitches with your phone and apps and help you in any way. Weve even had a couple tell us of upcoming sales events so we can make our decision at the right time.

Always a hassle.. Went to Kingsport stone Drive Awesome so polite and willing to help me with my phone....

Keya is the best. Make sure to see her when stopping in. Awesome guest service.

Terrific customer service

Was a productive visit. Purchased a Google phone from the Google store, added it to my Verizon account, then ported a number to the phone. This phone was up and running in under two hours. All including contacts and pictures being transferred. Thank you Miranda.

Terrific service.

Awesome service very nice people work their clean and professional business

Great service and polite

All the staff have been more than helpful since electronics is not my forte. They are patient, helped me get a better contract. Set up payment out my bank account. I go in with a problem that has occured. They are quick to fix the problem. I do not feel embarrassed show how little I know about electronics. They talk to me in a language I can understand and get a better knowledge of what I need.

This place is no help at all

Went to get a phone and add a line, was extremely easy and the rep was very helpful. They have gotten better, (local) and overall . Its one of those things if you want your phone to do all its suppose to do you need a major carrier . Card phones just dont do all they need anymore which is why I swapped back to Verizon. As with anything it can always be better, lower rates, and get rid of all those ridiculous fees and activation costs .

The rudest people work here. I walked in and approached two employees that couldnt be bothered to assist me because they were BSing. Instead they said someone would be out. I waited and a woman came out. She was very curt and obviously did not want to work since it was after 7. This sort of behavior shouldnt be tolerated. Enjoy your conversation, fellas. Ill pay my bill online from now on.Also, i see your non committal responses to negative reviews showing that you dont actually want to fix your problems with rude employees. Why bother? Maybe youre part of the problem.

Wish I didnt owe for my phone here service sucks and hi

Great experience at the Andrew Johnson location in Greeneville, TN. We dealt with JP and he was on top of everything. Kind, professional and knew his job well which is always a plus. He even had tons of patience for my rambunctious kids!

Very pleased

Excellent service and knowledgeable staff! Miranda was a great help and very patient while we made several complex changes to our plan and purchased new products! If you need help, ask for her! She is the best!

Tim has been at the Greeneville store for a long time. He helped my wife and I learn how to use the Intensity I when it came out. I cant remember a time when Tim hasnt been considerate, patient, and empathetic (a rare trait) to help decide which phone to upgrade to, or solve the issue with our malfunctioning device at the time.

Always dealing with Modesty is a great experience! She is AWSOME & always looks out for whats best for me. Also meet JP today he was very nice too!!!

It took a bit since they were busy,but they got my new phone set up really quick, a bunch of nice people too.

Waste. Of time

Purchased new phone and all my photos, contacts and text were transferred perfectly. Outstanding service. 😀

First Verizon wireless store I have been to and no one was at the door to help me or put me in a cue. I have always had amazing experiences at other stores throughout the country but this one has by far been the worst. What is even more surprising is that it is next to an AT&T store. You would think they would try a little harder at customer service.

When will your hours be back to normal? Cant get there before yall close.

Fine products at a fair price. Excellent customer service. Willing to work with the customer to get the right products.

I was helped very quickly. The employee was very nice. However, I came in for a simple car charger and they were out. This is a giant store that was out of car chargers!

Was told I got 200 dollars in accessories then ended up getting charged for all of it on my next bill. Total crooks! Wouldn’t refund my money. Manager was very rude. Called customer service and was refunded within 6 minutes. Won’t waste my time there again! Miranda straight up lied, then tried to say I was broke? HA! GO SOMEWHERE ELSE!

Very helpful when I couldnt get my phone to work properly. And quick!

Awesome customer service, well taken care of and very helpful and friendly.

Attendant was very helpful in answering my questions and very knowledgeable about any concerns you might have and can operate your personal phone to a genius level.Was wanting to change my Sprint service to Verizon but could not use my preexisting phone or I would have changed carrier to them..But did not want to give up my 800.00 phone to do so 🙄

I had the best customer service! Me and the lady got along so well. She was awesome!

At least two of the rudest children work here. Dont be bothered. They wont get far in life.

Go to morristown they are much better people

I was not told about a line access fees or the insane sign up fee and we have been paying a total protection plan and when I went to them with my busted screen on my phone I was told I had to pay a deductible that could be up to $200 to either have my phone fixed or replaced. Was not told about that either. This has been nothing but a waste of money and a freaking run around. Once our Contract is up Im switching back to straight talk.......update, had a malfunction on a tablet and they are still going to charge me fees to get it fixed or replaced even though we have had it only 3 months and it keeps shutting off. Freaking rediculous.

First time Ive ever had to rate Verizon poor but the service was horrible. Possibly theyve changed how they serve the customer, but no one indicated such. We bought a new $600 phone plus a couple hundred dollars worth of accessories and the guy would even help us put the screen protector on. On top of that he put everything in a bag after setting up the account to switch the phone, set the bag on the counter and ended the sale. No help getting started, making sure the phone launches, etc. Almost bought two $600 phones that day and Im sure glad I didnt, at this point. Ill think hard about switching to a competitor at this point. And to think, I just bragged about Verizon the week before.

Go alot to get help with my cell phone..

They were very helpful and very polite.

Bought a really nice Moto z from the store two years ago, could not just go in there and get a new case!!¡¡!!!!!¡!!!!

Glad I switched😀😀😀and probably the best decision for me to make at the past and present time of my privileged life

Customer service is not worth the headache.

The closest Verizon retail store near me. That being said its not the best especially the staff I dont mean all of them,some will go above and beyond To do whatever they can to help you. Others They act like they dont even know what there even know what theyre doing!!! And then Ive seen some of them treat you like a complete idiot and be a complete a**holes. Another thing also Verizon as a company are notorious liars!!! They tell you one thing when youre getting a phone or In many of my cases several phones buy 1 get 1 free As an example. And then you have to pay for both when you were supposed to get one free. 😂🤮🤯🤬🤬🤬. Verizon as a company The need to take a few lessons from Amazons customer service they might learn a whole lot!!! About how people should be treated and keeping their word!!! I swear if I get out this contract Ill never go back with him ever again in a Contract!!!🤮😡🤬🤬🤬🖕🖕🖕👎👎👎✌🏼✌🏼✌🏼👉👌🖕!!!!

The staff here is terribly rude. They dont want to be interrupted to help a customer when all they are doing is standing around talking with one another anyway. Where are the managers? Who is supposedly training these people?

AT&T asks if Verizons reliability is worth paying more for. Maybe not, but their availability sure is. Ive always been treated teslly well anytime Ive gone there.

Very knowledgeable, courteous service!Assisted us with a smile and was helpful with suggestions

Called three times and I just want to know if they had a case for my phonebefore I drove 25 minutes to see. No one picked up.

The most inconsiderate, bunch of sales reps I have ever encountered. With all my years with VERIZON 22 years the Grerneville. TENNESSEE. STORE IS BY FAR THE WORST WHEN BOTH MEN REALIZED I WAS A PREPAY CUSTOMER. AND I WAS GOING TO BUY ANYTHING JUST NEED A LITTLE HELP MY PHONE HAD BEEN HACK THEY ACTED AS IF I WAS BOTHERING THEM AND I HAD A BRAND NEW PHONE NEVER OPEN AND THEY CHARGED ME 12$ for a card

This was actually a good experience. Staff were very friendly and helpful. Will be back whenever I need anything

Easy access from traffic. Easy to see from traffic. Friendly service.

Tim Dyer is the best customer service representative there. Straight forward, no bull kinda guy.

Used to be a good place. Lately just trying to rip people off. Tried to save money and ended up costing more. Sold us on their internet saying it would replace Comcast. Worked for a week then used a data limit we were not told about and slowed down so much you couldnt even check email. Cost $35 restocking fee. They flat out lied and knew it wouldnt work, just had to make a sale.

They always have the right answers

So far disappointed with Internet speed as compared to AT&T. Happier with the cost. An unfortunate trade-off.

Well, I went in the store to see Guerrero as I speak Spanish and find him highly effective in solving a probkem. He was not there, but a cool Black guy that had a vibe was able to help me. I tried to redeem my $ 100 coupon, but some 40ish guy was tied up with another client. No offer to assign me another. And a bit of you can do as you wish as if I did not know that. Then, I met Matt, another useless man when I came back to get my phone as I was so angry or frustrated last night. Well, again, Matt sluggish says he does not know where the phone is. The Black guy saved the day and told the white male snail where it was. There are two cool guys who work here, but its hit or miss

Helpful and did not have to wait to get waited on

They can get my 5 star rating, very good service, friendly and professional.

Went in to make sure older phone I had was unlocked that I was going to use in the Caribbean on a different carrier there. First off the girl was trying to sell me a international plan through Verizon which I told her I was not interested in that she kept on trying to push it. Finally I had to be a little rude and just tell her no I just wanted to make sure the phone was unlocked. She took the phone came back a little bit later and said it was unlocked. Well when I got to the Caribbean and got a SIMs card from the carrier put it in it would not accept it kept saying not an authorized Verizon SIMs card. So the carrier there unlocked the phone for me they told me they have a big problem with Verizon doing this sort of thing.

Excellent service. Lots of options

Friendly place. Will give you the service and products you want and need. Thank you Greeneville Verizon.

Great service every time Ive needed help.

Charged an activation fee for a device I was told by the salesperson I could return within 14 days. Which I did, unopened. I receive very poor reception in this area and my phone barely works with Verizon. What a scam taking $40 for nothing. Beware what the salesperson does not tell you!!!

Didnt have anything I needed

Very nice Verizon store, people very helpful and polite visit the Hickory store when I visit my daughter and granddaughters in North Carolina and need help with a problem with a phone

Fantastic customer service from highly knowledgeable staff. Grateful to have them here in Greeneville.

Salesperson Chris is super knowledgeable, courteous and a people person.

Excellent staff - Stacy Dunn, knows her stuff to the max!

Very informative and friendly.

New self payment station didnt have any instructions!!! Whats up with that??

Friendly people always ready to help

While Verizon does have the best network, if at all possible, deal with Verizon directly over the phone or online, the sales reps will tell you practically anything to get a sale and theyre always trying to upsell you on the phone they are under contract to up sell usually a Samsung.

Because they laid to you and tells anything to get you signed up with them

Great customer service with very short wait time.

New phone! Sarah was great at the Greeneville TN store.

Nice employees. Great service.

Its a necessary service that charges TOO MUCH, However BEST option

Self pay is fast and efficient.

Ill never deal with this company again. Thats all.

Straight talk has better service

Always willing to help. Thanks Modesty

Very helpful and curtious

Manager had to help me out.great service.

Fairly good coverage but it will cost you.

I would not recommend this store to anyone .Every time Ive been there they cant solve my problem or dont want to. Its a waste of time.

The girl went above and beyond to help me and my wife with are phone

They have some good people working here. I have always dealt with them when I have problems or just need a new phone

Great kids. They are always helpful!

Quick service ... Thx Red

Great product. A bit pricey, but I guess you get what you pay for.

I think they could do better.

No one would help me until I got their attention, seems the employees are getting paid to hangout instead of giving a service.

Chris Johnson was very helpful and knowledgeable.