We brought our Challenger to them to have cats and headers put on. We were told the lift broke this is the damage done to our car. They had put something over the marks to hide it and they damaged the seal in the front no one said anything to us about the damage they could at least told us and to be honest. They have lost our business I would give them no stars if I could.

I recently had my car inspected at one of those quick stop garages in Hadley, MA and it failed inspection. I was asked to come into the garage as they’d put the car on the lift and a mechanic explained I needed a new muffler and perhaps one of the connecting pipes. He said there probably was a hole on top of the muffler. They could have the parts in an hour and the cost would be approximately $1000.00. Having some doubts and because I’d never used this garage for repairs (other than for annual car inspections), I called a garage I’ve used in the past: Lundgren Honda in Greenfield, MA and spoke with Jon. He gave me an appointment within the week and they found the muffler and pipe were fine…I only needed to replace a rusty flange. Total cost: under $250.00. Granted if the muffler and or connecting pipe needed to be replaced, then I would do it willingly. However, at the Hadley Garage, it all seemed like a hard sell and I wasn’t sure I trusted the mechanic’s opinion. I felt I was being taken advantage of because I failed the annual auto inspection. I liked Jon, the Service Advisor I dealt with at Lundgren Honda and felt I was in good hands. For 30 or so years my sister has had her car serviced under the guidance of Rob Avery, the Service Manager at Lundgren Honda and trusts him explicitly. I like the atmosphere at Lundgren and find people are friendly and helpful and in this case, they saved me lots of money!

I can not say enough about this place..When you shop here, you get an Agent, not just as salesman.. That matters~They have a larger inventory of cars than most of the other places in the area, including Northampton .Scott was polite, knowledgeable, and eager to help us find the right car for our daughter. We spent hours searching and comparing, and he never once showed aggravation, boredom or a plain ole I hate my job attitude..It felt like getting together with an old cousin we hadnt seen in years .Friendly, Competent, Hard working, and all around incredible service here in Greenfield..Hubby and I will be needing a car in the near future, and its comforting to know we already know where to go, and who to see.I highly recommend Lundgren Honda of Greenfield, if youre in search of a new car.. The extremely friendly and pleasant Beauty at the front desk will help get you on your way.

The whole experience of purchasing a car was amazing! James and Marty were very helpful with the initial process of finding a car to fit our needs, and James was so wonderful with helping us with getting the paper work in order and making us feel important! I definitely recommend anyone to go here to buy a car and specifically work with him!! Thanks James!

This is a “shout out” to Lundgren Honda of Greenfield MA. Thank you for your kindness and concern during our recent unplanned visit to your dealership. We “hobbled” off the highway after a minor scare that affected our new Honda CRV and luckily were able to find your dealership. From the time we entered, we received outstanding concern, assistance and advice. Jon and Hope aided by the Service Department determined our problem and helped find a solution. Everyone was reassuring and positive and willing to help in any way possible. We cannot thank you all enough. The town of Greenfield is most fortunate to have Lundgren Honda and it’s amazing staff.

Pretty good place to check your car out and they have reasonable prices for there repair job

Havent bought a car in a decade. Was at first a little concerned about getting back into todays marketplace, but my wife and I are SO HAPPY that we found Lundgren! Marty is very friendly and made our buying experience as smooth as possible. Wed definitely recommend!

I must say that being a retired investigator with Dept of Motor Vehicles Reg. 3 Vehicle Safety that That the Lundgren group of Massachusetts has exceeded any expectations in the sale and warranty of a vehicle i personally purchased there. Especially Marty Kendrick my sales person and go to guy with deficiencies, this dealership is in my words Awesome & honest they give Car dealerships as well as repair shops a great name. I would recommend Lundgren & Marty Kendrick to anyone searching for a new or used vehicle, Thanks

Great customer service. Friendly and helpful staff.

I had an excellent experience at Lundgren. They went out of their way to get me the vehicle I wanted and at the best price. Ron in Sales was very helpful and friendly.

Lundgren was such a wonderful experience. My husband and I worked with Phil, one of their sales personnel, to get into the car of our dreams. They took my older car as a trade-in for a fair price and they worked with us every step of the way. Within the same day of giving them the check, we were on the road with our new car.We are very pleased. And we will certainly be returning for all of our future needs.

Probably the best dealer Ive ever been too! Every single person in the Greenfield location blew me away, from the moment My family and I walked in they were nothing but respectful and polite sold us no B.S! Went in to look at a vehicle walked out the same day car was reg insured and inspected. No all day Hassel waiting for a NO sorry we cant help you. Phil offered to get us lunch while we waited, Connie with the finance dept was professional and got us the best deal and Lisa waited after store hours to make sure our car was ready to drive home!!! Very impressed with their customer service definitely will be recommending this dealer to friends and family.😁

It waa terrible we have had our 2011 honda accord for A LITTLE MORE THAN A YEAR AND SENSE WE PULLED THAT CAR OUT OF THE LOT IT HAS HAD NOTHING BUT PROBLEMS HAVE BEEN ASKING FOR OVER A YEAR FOR THEM TOO FLIP IT AND WAS DENIED AGAIN . IT HAS ALREADY DIED ON US OVER 4 TIMES WHILE DRIVING AND THEY WILL DO NOTHING TOO HELP US THE FACT WE HAVE BEEN ASKING NICELY FOR OVER A YEAR FOR HELP AND THEY WONT HELP US IS WHY THEY ARE GETTING 1 STAR, IT IS NOT A SAFE VEHICLE FOR US TOO DRIVE OUR SON AROUND IN SO NOW WE HAVE TOO VOLUNTEER REPO IT . VERY SAD AND UPSET ABOUT THIS

So glad Rob Avery was there to rescue me, minutes before he could have left for the night my CV axle let go of my transmission down the road. He waited for me to arrive in the tow truck and got me sorted and checked in within moments. Furthermore his kindness and professionalism put a lot of my troubles at ease and i felt truly taken care of. Lundrens mechanics are also some of the most attentive Ive ever met to always get my vehicle properly mended, i always feel taken of i an always troublesome situation

Super flexible, easy to schedule service appointments. Excellent communication and Adam, Rob and every one that I spoke with or interected with were nice, polite and professional.

Aaron Stowell was a great Sale rep. He walked us all the way step by step to build the Jeep we wanted

This is my second car purchase with Lundgren Honda and it is my second time leaving happy with exactly what I was looking for! I had the pleasure of working with James this time. He was happy to help me and answer all of my questions. In fact, I think he expressed the same excitement I did about my new car choice.If you are looking for someone who is thorough and has your best interest in mind, I highly suggest you go to Lundgren and ask for James!!!Connie is great too; she made sure I understood the terms of my new purchase and reminded me that I should be proud of myself!

Needed a new key for my car. They made a key immediately and was on my way. Also assisted me to get a spare key. Very helpful.

Great staff but unfortunately they told us the filter of a car needs to be replaced. We didnt have the money for it then. We went to another mechanic later and they said it was fine and didnt need replacing.

Staff were friendly and knowledgeable. We felt comfortable asking questions, reviewing information, and even changing our minds about the car we were interested in. No pressure, no nonsense, just straight forward answers. We really appreciated working with James. His patience and knowledge were top notch. This was our first experience with leasing a car and James made it easy for us and we left feeling that we received terrific service.

I bought my car at another dealer and regretted it. For the past year Ive been coming to Lundgren for everything from maintenance to repairs to winter tires, and they are honest, upstanding, helpful, and competitive in their pricing. I did my research, and they made me a deal that beat all of the discount tire places in Chesterfield, NH. When I needed to replace an expensive part that was broken in a fender bender, they recommended I try to find an aftermarket part and have an independent mechanic install it-- thats how honest they are. People say never to go to the dealer for service because they rip you off, but this has not been the case at Lundgren. They are great.Update: 4-21-21I wrote the above in 2019. I moved away a few months later and wasnt able to use Lundgren for service for two years. Upon moving back just recently I found them better than ever. First, Honda America sent me an extended warranty offer for parts relating to a starter malfunction, and Lundgren had replaced those parts for me in 2019. Rob was incredibly helpful in gathering the required documentation of service so that I could get my refund from Honda. Then, when I needed my winter tires taken off, he got me a replacement tire I needed very quickly and let me use a loaner car for the day while my tires were changed and his technicians checked out a noise for me. When I got back home after the tire change, one of the tires was flat. Rob sent someone right away to pick up the car and leave me a loaner, and even though this wasnt the new tire he had gotten for me and the leaking valve was likely not their fault, he replaced the tire at no charge and then sent the technician to return my car to my door. I dont even live in Greenfield, but 20 minutes away in Brattleboro. Does service get any better than that?

There was little to no knowledge about the vehicle for sale, drove long time to go and see it, after discovered few safety related issues I told the salesman (witch was not interested in selling that car to us) I was willing to take care of them if the price will accommodate the cost, answer was very vague, he offered $400 discount, (damages were well over $1700) Ive offered $800 less than their price and the answer was: if you dont want the car thats ok, someone else will maybe thats not the car for you oh, and even though they wont do anything for me at the rmv he wanted $492 on fees for paperwork... (Remember that $400 discount) sorry we did not felt welcomed.. we ended up driving a lot more, bought a car less miles, better equipped, for more $$ ($$was never the issue, he made it an obstacle) so, if you dont have a $ tattooed on your forehead dont go there...

Im rating it 4 stars because of the cars, really nice cars. The staff has a lot to work on, Phil was nice, and knew his stuff

I have always loved the service department but this sales experience (new Honda Fit, my third Honda) was the easiest and most pleasant I have ever had. James was straightforward with me and they did what they said they would do. Once I made the purchase he was very patient explaining all the new technology to me and helped me get it all set up. I have already talked them up to all my friends. I had to come back to have the external simonize applied and James was busy. James filled Andrew in and he was waiting for me at the door. These guys are a very efficient team and work together well. Connie is a sweetheart and was wonderful at explaining all of the paperwork and financing.

Fantastic service department. Stopped in to get code to reset my radio and they took the car in immediately inputted the code and gave me instructions so I would know how to do it myself next time. All free of charge and one very happy Honda customer.

Our salesman, Marty Kendrick has made our purchase a delightful experience. Bought many vehicles over the years from him and he has always been honest and knowledgeable about every one. We have recommended him to many of our friends, who have said the same thing. Marty has treated everyone he deals with, with genuine love and respect and always greats us with a big smile and a hug. He has never been one to pressure his customers, which is a rare thing today. He definitely makes one feel like part of the family. He is our forever Sales Person. Another highly recommended Employee is Connie Grabowski. She took care of the complete transaction. Her knowledge of the financial is incredible! Always greeted us with a smile and a hug. She too treats the customer like family. I cant say enough about our experience with these fantastic people. Marty and Connie are the reason we would never buy anywhere else.

This was my first time dealing with Lundgren Honda and must say the whole procedure was fantastic. Andrew Merritt was a joy to work with. He explained everything in easy to understand terms. When demonstrating the navigation to me (an older non--tech woman) he was patient and explained everything in simple terms I could understand. Exceptional salesman and teacher. Lundgren and Andrew definitely deserve a five star rating.

James was knowledgeable about the vehicles I test drove. He kept in contact with me without making me feel pressured. Connie did a great job with financing and wrapping up the paperwork. I enjoyed purchasing my new CR-V.

Very disappointed with this Honda dealer. The salesman I saw was amazing. The woman in charge of financing said she tried financing through 2 different services. I did get approved but wasnt happy with the terms. A month later I check my credit report. She ran my credit SIX different times... I approved TWO.

Was shopping for a new car and have narrowed myself down to the accord, civic and always popular Camry. First stop was down the road at a ford/ Toyota dealership. I had a high pressure constant push kind of experience there that did not allow me to properly gauge my options or decide what the best value was for what I was looking to spend. Having been to lundgren in auburn in the past to by my first certified ore-owned(as well as knowing Honda’s basically sell themselves) I had decided to venture down here and see what was going on. James greeted me rather quickly after I entered and we sat down I told him what I wanted in a car and where I wanted the price to be. I Requested an appraisal on my vehicle a credit app and told him I would be in touch later in the week. He proceeded not to bother me or email me until after I returned ( for me the lack of pressure was the deciding factor). I looked at and called a few other places but decided to go and have a look at the inventory available at lundgren. He smiled as I walked in and said a car had just come in that morning that reminded him of what I was looking for. I fell in love with the 2020 Civic Hatchback Sport in the Sonic Gray color. After which the rest was quick and painless. From the moment I chose the car to when I drove it off the lot with the options I had chosen was all completed within the same day. Great Salesman and a great dealership through and through.

If every car-buying experience was as pleasant and satisfying as this one was, then there would be nothing special about Lundgren Honda. The fact is that buying a car can be daunting, tedious, and even dangerous. That being said, I believe that I have found my permanent home dealership in Lundgren Honda of Greenfield. Andrew, the salesman I worked with, was attentive and helped me navigate all of the twists and turns in the process, all with a smile and positive attitude. He explained things thoroughly, and when we hit bumps along the way, he was swift in finding a feasible and timely solution. Thank you, Andrew! As for financing, Connie was instrumental in finding an arrangement that was accommodating and comfortable for all of the parties involved. She also presented a great attitude and made me feel right at home. I couldnt have asked for more helpful staff! I dont feel like a customer here. Instead, I feel like a member of the family.

Recently had to purchase a new to me vehicle at Lundgren with Andrew Merritt. It was an awesome experience, with working together to look at vehicles in Greenfield and Auburn to see what was the best fit. We were able to look at the vehicle we liked, and made the choice to buy it that day. The process was smooth and easy to get the vehicle, and my family and I are so happy with it!!! Thank you Lundgren and Andrew for your exceptional service!!

James Carr, our salesperson, was a pleasure to deal with. Gentle, (not pushy), personable, knowledgeable, When it came time for some subtle issues about the deal, Vito Tarantino, the sales manager was responsive, fair and helpful. When it came time to sit down with Connie for the paperwork, she presented additional add-on financial options, which we declined, and she didnt push back. She simply made everything clear and left decisions to us.After we bought our new Clarity, but before we took possession, our trade-in broke down, but Vito assured us that this didnt cause a problem or change the deal. We were delighted with our dealings at Lundgren Honda of Greenfield.

Really enjoying my new car. It is roomy and a delight to drive. I did need to wait to get the model, color etc. for a few weeks to get it, but it was well worth the wait. Scott kept me informed regarding its delivery schedule. The car I selected was on a transporter which took a little longer than expected. Fortunately I was not in a situation where I needed a new vehicle immediately. Scott answered all my questions and was very patience. Everyone was friendly and helpful.

The best experience ever! I was treated like a queen for a couple of hours. I highly recommend Lundgren Honda of Greenfield

I am sooooo.....glad the Lundgren family did the RIGHT thing with the return of Rob Avery as Service Manager. I have known Rob for 30 years now and have worked with him to service all my Honda cars over the years. It appears also that Rob was fortunate to retain his highly trained / skilled service technicians there as well.I trust them all. Even if you didnt buy your Honda at Lundgren...I would suggest to give them a try. No pressure sales for service you DONT need like Lia and Balise are famous for.👍

EDITED: Scroll down to see updated thoughts.They do good work, but they will rip you off if you don’t present like you know a lot about cars and are firm with them.I brought in my civic for them to take a look at the clutch because it was acting weird. They told me it needed to be fixed, I asked what was broken / wrong and they just said it was bad. I didn’t buy it, and went on to put another 35,000-40,000 miles on it.I’ve had them do a timing belt, and some general maintenance on other vehicles. They do good work, but they don’t do honest work. This is typical of most dealerships but the whole clutch incident really turned me off to them. I can only imagine how much money they make screwing people over who trust them.EDIT: Kevin Shea gave me a call the day after I posted this, and after speaking with him, Ive updated the score to 3 stars. The service I received RE: my clutch was with an associate who is no longer there, and was before Kevins time as the Service and Parts Director. I feel that his response cleared up some of my apprehensions with their philosophy on how they treat their customers. He assured me that they would rather foster a continuing relationship with their customers than hit them with a huge bill once and lose their business, and that he encourages his staff to invite the customers to see the issue with the car in the shop rather than the general blind trust which the associate I dealt with operated on in the event that they are curious. I would be willing to give them a second chance given Kevins conversation with me today, since he seemed genuine, and put in the effort to try to make things right. I think most will agree, positive rep for a dealership is hard fought.

Was shopping for a new car and have narrowed myself down to the accord, civic and always popular Camry. First stop was down the road at a ford/ Toyota dealership. I had a high pressure constant push kind of experience there that did not allow me to properly gauge my options or decide what the best value was for what I was looking to spend. Having been to lundgren in auburn in the past to by my first certified ore-owned(as well as knowing Honda’s basically sell themselves) I had decided to venture down here and see what was going on. James greeted me rather quickly after I entered and we sat down I told him what I wanted in a car and where I wanted the price to be. I Requested an appraisal on my vehicle a credit app and told him I would be in touch later in the week. He proceeded not to bother me or email me until after I returned ( for me the lack of pressure was the deciding factor). I looked at and called a few other places but decided to go and have a look at the inventory available at lundgren. He smiled as I walked in and said a car had just come in that morning that reminded him of what I was looking for. I fell in love with the 2020 Civic Hatchback Sport in the Sonic Gray color. After which the rest was quick and painless. From the moment I chose the car to when I drove it off the lot with the options I had chosen was all completed within the same day. Great Salesman and a great dealership through and through.

Scott was wonderful!!! From the moment we walked in the door he was warm and welcoming. He was straight forward with questions and if didnt know the answer would seek assistance. He was very thorough on showing us the operation of our new HRV, Great guy!!Connie was also a pleasure to work with. She met our needs and did so with a smile and a great deal of appreciation. She even popped us fresh corn.

Very good people here! I no longer have my honda pilot so i havent been here in about 7 or 8 months! I had various recalls on the pilot .And they took care of me 100%! Nice dealership!

After many dealership visits and test drives I stopped by Lundgren Honda hoping to find what I was looking for. Andrew Merritt immediately put me at ease and helped me through the process. I admire his patience as I was not ready to commit to a purchase my first, second or third visit. Never did I feel any pressure. He understood Id be back when I was ready. Last Friday I made my final decision, let Andrew know and drove away with my new Accord that evening.

Christine is the best. Low key, no hard sell. Connie and Marty went to bat for me and got me in to my Honda Fit. After going to the big Boch Honda dealer, this place was refreshing. I love my Fit. Couldnt have a better group of people. I also get all my service there, like clockwork. And Christine even called me on my birthday. How nice is that? If you want a new car, get a car at this dealer. You cant go wrong.

Very easy to do business with. The staff is outstanding and go out of their way to make you want to buy their cars. Ashley, Marty, Andrew and everyone we interacted with were first class

Andrew is great and honest. While place had nice happy people working all the time! Thanks Lundgren team! #hondafamily

I have just leased a Honda FIT (2018) from this dealership. Its my first lease. I had done a lot of research but a newbie is a newbie...let me add that Id been to several other dealerships and at all of them (except this one) Id had a distinct feeling of pressure. I did not feel pressured by Lundgren, and only experienced simple friendly help. James Carr was outstanding--very knowledgeable about the car and relaxed in his approach. He put up with my doing 2 test drives and innumerable questions from me. Connie Grabowski in the Finance Office was thorough and patient and didnt mind when I returned the next day to change my mind about something and created a bit of extra work for her. Andrew Merritt popped in once or twice to answer some questions and was equally pleasant and low-key.I never felt pushed and in fact felt I could walk away and come back in a few months if need be, without any pressure at all from them. A big contrast to the other dealers. Ive had the car 24 hours so too soon to tell about the long-term, but at the moment I am very pleased and want to thank James and Connie for their assistance.

We were actually going to go a different direction with the purchase of our car, but we decided to give Lundgren Honda a chance. Phil Reilly was thorough with his explainations. It was clear he was familiar with this region and appreciated the diversity of clientle it offers. We went back to the dealer we started with from the competition. We realized that buying a Honda CR-V was the way to go. Phil literally changed our minds. We are thrilled with our purchase! You wont regret the Lundgren experience!

Phil made the whole car buying experience very comfortable. He was knowledgeable about the car and very patient when explaining the technology to me. Connie was also very helpful and informative with the financing. The whole experience has been a pleasure!

Marty was very gracious and helped us through the process of selecting the right model and options. Connie sped us through the paperwork with the utmost efficiency. They all were great to work with.

I looked at 4 different Honda dealerships in the area and found Andrew at Lundgren to be easy to work with and extremely knowledgeable about the product. In the end, they also offered the best price. I would recommend anyone looking for a Honda to give them a close look.

Buying a car at Lundgren Honda was a terrific experience. Marty is kind, knowledgeable, and helpful. He made it a fun and satisfying experience. The entire dealership has a really nice and comfortable atmosphere.

Bought my Honda elsewhere, but dropped off car for service. Things went great. They gave me a ride across town to my work in the morning without any notice. Very helpful people.

Customer service is Non-existent. You call and call and call and NOBODY ever answers.I have tried calling 9 times now.. I also went in and was speaking to a sales person about a vehicle and they came back and asked for a down payment. I returned the next day to finalize the sale and they tried to change the car on me and wanted $2500 more to get me into a more expensive car i didnt ask for. I would highly suggest avoiding them.

These guys are the best. They were very responsive to our needs for service and really went all out for our benefit. The prices were great and I really do not feel there could be any better service. I tried 2 other local Honda dealers and they would not even return a call. (Its been 3 days) These guys got us in and repaired in less than 24hours

Huge thanks to Marty. He was honest, knowledgeable, and helpful, and while they didnt have anything that fit what I was looking for, he was very helpful and gave it a good effort, without wasting our time. All around a fantastic shop.

Great dealer, see Marty

I worked with Phillip and Connie. They were both great! Phillip found me the car I was looking for and they made it work with my budget. He was very informative and made sure everything went smoothly!

Rick Cramm and Marty Kendrick answered all of my questions as we discussed what model of the Honda Odyssey would best suit my needs. My old Honda Odyssey has 299,000 miles on it and I couldnt imagine not driving it, but it was time for a new one. The price was great but the best part was that I felt taken care of and that I really mattered to them. I wasnt just another customer. I could never thank them enough for taking such good care of me as I purchased my new Honda Odyssey.

Dont ever go to Lundegren Honda if you dont have a brand new car. They refused to do an alignment for me because of my tires being very worn due to needing the alignment (which I understand) but they also said I had a loose tie rod which was completely fabricated and used fear tactics to try and get me to buy a new car. I will never purchase or service a car with them ever again. The only good thing was that they fixed a few recalls for me but I will never ever be returning or recommending this business to anyone. It should be possible for a young lady to get her car serviced without being treated the way I was. I would recommend going to Brown Motors where you will get service without the bulls**t, and if you arent there for a new car they wont push it on you.

I researched vehicles on the internet first. When I found the one I wanted, I was promptly contacted by the folks at Lundgren Honda to see how they could help. I set up a time for my girlfriend and I to go to the dealership, and the salesman, Phil Reilley, was there to greet us when we pulled into the lot. He was very helpful and courteous and did not pressure us at all. We test drove the car, which we loved, and we proceeded with the purchase which was very smooth throughout the process. Phil took the time to go over all the features of the car thoroughly with us and was very personable through the whole buying process. All in all it was a pleasant experience.

Christine Pappas at Lundgren was a dream to work with - informative and helpful without being sales-y. She handled all the details with competency, professionalism and courtesy. And since I was buying the car for my daughter from afar, she went to great lengths to make sure that the paperwork and the car were brought to my daughter so that I didnt have to figure out how to get everything to her. It was a terrific experience - and we love the car!! thank you Christine!

Was not very well knowledgeable in sales. Would not recommend it to anyone

Phil Reilley was great in helping me find the car I wanted!!! He was very friendly and made it seem so easy to purchase a car!! He went over everything with me in a way that was easy to understand!! I recommend Phil to anybody looking to purchase a Honda!!Connie Grabowski made the financial piece a piece of cake!!Thank you to Phil and Connie for making my experience so easy!!Ann Marie G.

I just bought my 2018 Honda Fit with Lundgren. After having been to a couple of other dealerships, I found Martys style of no pressure, but attentive to be really refreshing. Im loving my car, and I look forward to having a great relationship throughout the warrantee life of the car!

Entire dealership made purchasing new/used car seamless. Marty in particular listened to our needs and budget, showed us the new and used options and let us test drive and decide without any pressure. Everything was taken care of for us, with paperwork waiting for signatures and car delivered to our door. Couldnt have been more straightforward.

I was traveling from Vermont to Connecticut when my car starting having issues. We googled where is the closest Honda dealer in the area, thankfully Lundgren Honda was just 15 minutes away. I called and spoke to Katelyn Momaney. She was so knowledgeable, kind and helpful. I didnt know what to expect. Although they were extremely busy, they took the time to look at my car and give me a report on what was wrong. They had the part in stock and had my car fixed and ready in less than 1.5 hours! I didnt meet the mechanic that did the work but I am truly grateful for your amazing customer service. I highly recommend Lundgren Honda of Greenfield MA. Thank you Katelyn and team for making what could have been a very stressful day so much brighter.P.S. We made it to the baby shower! :)

We just bought our new Pilot and had a great buying experience. Everyone was very nice, informative, and easy to deal with. Our Sales Agent Scott Kuzmeskus was fabulous to work with. He did a great job explaining all the features of the car and was so easy to deal with. Connie Grabowski made the financing process super easy. I would definitely recommend Scott and Lundgren Honda of Greenfield to anyone looking to buy a car!

My son bought a car there the first car we looked at needed work. But the second car was perfect. Helpful sales staff.

This week I bought a Honda Fit from Lundgren with the help of Christine Pappas. Christine offered friendly and very knowledgeable guidance in getting to understand the features of the Fit as I was making my decision about what car to buy. She did an excellent job of explaining the many fine features of the Fit and answered all questions fully answering emails or returning calls promptly. Once I made my decision she and the staff at Lundgren made the process as easy and pleasant as possible and have been responsive to all questions I have had.

Id recommend Lundgren without hesitation. They offered the best deal of the 4 Honda dealers in the area. Ashley and Marty were a pleasure to work with. Thanks!

Phil Reilley was wonderful to work with! He spent a lot of time with us explaining everything in great detail and helped us find the perfect Fit. We were hoping to find a specific color but the 2016 models were almost gone and it looked like we had to go with our second choice. However, after a few days they found our top choice at distant dealership! I give them my highest recommendation.

Rachel in the service department is awesome! Friendly and knowledgeable.

I took our van there to have the tire and rim fixed. Brian Sullivan had left me a message that there was more damage than previously thought. The pressure monitoring sensor was also broken. I spoke with Brian and decided to hold on the repair due to cost. When i went to go pickup the van, they had repaired the part and did not charge me. It was a pleasant surprise and I can attest that they do care about retaining their customers.

I WOULD AVOID THIS PLACE. THEY GOT MY INTO A CAR THAT FOR ONE THE TRANMISSION WENT ON IT THEN WHEN I ARRIVED TO ADDRESS THE PROBLEM NO ONE WOULD HELP ME NOR SPEAK TO ME JUST KEPT WALKING BY ME THEN ON TOP OF THAT IM AT RISK FOR LOSING MY JOB CAUSE THE CAR IS SOMEWHERE BEING FIX AND THEY WONT GIVE ME A RENTAL OR LOANER CAR UNTILL THE CAR IS FIX EVEN THO IM UNDER A WARRANTY

Bought my car here. And I service my car here, they keep it in great condition. My last one is still running after 10 years and 300,000 miles, though I sold it at that point.

Christine Pappas and Marty Kendrick were absolutely fantastic. I wholeheartedly recommend them for any Honda purchase you may be considering. I am two hours away from their dealership as I live in Boston, but they had the exact car I was looking for. They worked with me over the phone knowing that the trip was pretty far. They gave me twice the value for my trade in that I was quoted over the phone with them as the condition of the car was better than I described. There was absolutely no pushy extras or excessive fees in any way on my purchase.They put my name on balloons over the car and were waiting for me at the door. I was floored by their friendliness and professionalism. As with many people, Ive been told that buying a car is always an adversarial experience, but this time the exact opposite happened: Christine and Marty wanted to see a new car that had sat on their lot gone, and I wanted the car they had. I left with all the full factory warranties on my brand new car; and they cleared up a space on their lot. Ill be back their for scheduled service whenever I need it.What a great experience. I cannot speak highly enough of it. Oh, did I mention, they baked fresh cookies before I arrived and shared them with myself and my girlfriend. (Those were the most expensive cookies Ive ever had!! :D ).Christine, thank you. Marty, thank you.

Salesman was friendly. Great atmosphere, and the best part is the car I went for was still available. (2012 accord v6).

We brought our 09 Civic to Lundgren to have 4 tires mounted and balanced, and to have them check the brakes. They mounted the 4 tires, but in the mounting process damaged the face of all 4 of our wheels. They agreed to have the wheels fixed, so this was fine by me. They also told us that our brakes were fine at this time.We then got on the highway, and noticed that the car shook pretty badly. I took a look at the wheels, and the old stick on weights were still on the wheels. So, they never balanced the wheels after mounting the new tires. We then took the car to Lia in Northampton to have them check the brakes, and our rear pads were totally gone. When I asked to see the pads, there was literally no material left on the brake pads. Im not sure how Lundgren could have mistaken that for fine.When calling back to make the appointment with Lundgren to have the wheels rebalanced, we asked them to check our fluids (we had just prior to this discovered the steering rack was leaking). We were told that the rack was leaking pretty badly, and therefore made an appointment to have the rack replaced. We left that day with the wheels balanced, an appointment made to replace the leaky steering rack, and our fluids topped off, or so we thought. When getting back on the highway, and trying to used the windshield washer, it was still empty. So, later that day, I decided to open the hood and check all the fluids. Turns out they never topped off the power steering fluid either, after telling us how drastic of a leak it is. For those of you who are familiar with Honda products, you know that the power steering fluid reservoir cap is a bright red plastic. The cap was still covered with a sludge, therefore, the cap was never removed, and fluid never added. THIS IS A SUPER BASIC SERVICE. It should be second nature to check and top off fluids with every service. Especially windshield washer fluid. And in my case, after telling me about a major power steering leak, top off my power steering fluid. BASIC BASIC BASIC STUFF.Anyway, we had the wheels fixed, and the rack replaced, and the washer fluid filled up at Lundgren, but had the rear brakes done at another Honda store. They corrected the issues, but my thing is that why was it not done right the first time? Especially something as simple as checking the brake pads, and topping off fluids.

It seems as though Lundgren Honda only responds to reviews that post positive reviews. People who have left reviews that have had problems get no response from the owner. There is no response that says please contact us we want to make this right. That makes me think they do not handle problems well and makes me nervous to make a purchase

I had exactly the same experience with Owen Wallace. They may be able to do good things as requested, but they will certainly try to milk you as possibly as they can. Have a clear mind before you go to this dealership. I was robbed for over 300$ for what was intended to be an oil change and rotation, because this is my first car and I didnt know too much about cars.

I worked with Rick Cramm at Lundgren over the last few days and had a really pleasant experience. Id been looking at CR-Vs, and saw that the Greenfield location had one that fit my specifications almost exactly. From the moment I first spoke to Rick on the phone to the time I left the lot a few days later, I felt that I really had the time and attention of a well-informed team. Rick was great about being in touch with me, and had a lot of useful info to share on the test drive about specific characteristics of the model. Ultimately, I found a deal I couldnt pass up elsewhere, and because of Lundgrens no-haggle policy I didnt end up buying through them. However, I like the ease of the no-haggle policy and I found Rick and the general manager to be really authentic, friendly and helpful people. I felt respected and that is worth a lot to me. I would recommend Lundgren and Rick to anyone who sees their dream car in their inventory. Thanks guys!

Ask for salesperson Rick Cramm!Ive bought two Hondas from him since 2013.he listens, responds helpfully, and doesnt talk too much or sell too hard. hes down-to-earth and not at all superficial. just right.

Long time service customer. Continue to be satisfied with their performance and delivery of service.

My Niece picking up her New Honda Civic! Shes soooo Happy! Her experience was Great! Thanks Scott!

We recently (3/5/18) entered Lundgren Honda looking to purchase a new vehicle under unexpected circumstances. Scott Kuzmeskus showed a high level of professionalism, compassion and had no agenda of selling us something we werent interested in purchasing. He took his time to make sure that we were able to select a vehicle which would meet our needs and be pleasing to us as well. Thank you, Scott for your great personality and helping us select a vehicle which we will enjoy for many years in the future. We will definitely return when we are looking to buy our next vehicle. On a side note, the dealership was clean and had a great room for children which helped make the experience of having our daughter with us easier. In fact, the next day she requested to go buy another new car because she wanted to visit the kids room.We are repeat customers at Lundgren and scheduled an appointment to work with Scott Kuzmeskus specifically. Scott took the time to listen to the reasons why we were looking for a car and helped us sort our thoughts so that we could select a car that was going to suit our needs. Scott was also very accommodating of the fact that we needed to have our four year-old with us and offered up solutions to make the experience easier. Finally, Scott worked tirelessly during the day that we were to pick up our car as several hiccups arose, assuring that we were able to get our new car, as scheduled, without a hitch. Thank you for another great experience, Scott.

Had been looking to buy a SUV for a while now, been visiting different dealers in the area. My thoughts keep going back to Ashley Cronk at Lundgren. She made me feel so at ease with the whole process, did not hound me or pressure me in any way which is the reason I bought a car from her. Thanks for everything Ashley.

Everyone was very personal,and helpful.

After doing a lot of research on what truck I wanted and narrowed it down to the Ridgeline I went to Lundgren Honda in Greenfield and spoke with Scott Kuzmeskus. My trim level and color I wanted are tough to locate. Scott and the Lundgren crew got the trim level but, not my initial color choice. I can honestly say the color they found for me works perfectly. Connie Grabowski made the paperwork go smoothly. A sign of a well run dealership.

They have great promotional deals here. We take our honda here for repairs, and they do a good job. There is usually a bit of of wait, but there waiting room is nice, theres complimentary coffee and wifi, so it makes the wait bareable. The staff is nice, and we are repeat customers.

Easy to get an appt, accurate wait time, working wifi, and free local coffee! Car all fixed up too!

My new 2017 Civic is the 8th vehicle in the 20 years (17 years legally) Ive owned. I have dealt with many dealerships in three different states, and several in this recent car buying experience of mine. This was, by far, the BEST car buying experience Ive ever had! I browsed the site and requested more info/prices on a couple different cars. I received a call and email from Andrew the next day. We talked via email about what I was looking for. I went in and test drove three cars. While I liked them, I wasnt in love with them and I expressed that to Andrew. We talked about other options and he never once pressured me about anything. Andrew said hed talk to his business manager Connie over the weekend and get back to me. In that time I checked out a few other cars and dealerships. One of the dealerships was pretty bad but the other was good. I still felt conflicted though and once again went home to mull over my options. I got an email from Andrew about being approved for a newer Civic than the one I test drove. I went in and took it for a spin and WOW. I was in love pretty much immediately. There was still no pressure from Andrew, Connie, or anyone else and everyone worked with me to get the amount I wanted for my trade. Ive had my Civic for a few days now and Im absolutely loving it. Ive gone back to the dealership to get help from Andrew and hes been great! He truly cares about his customers and their satisfaction. I will definitely recommend Lundgren to anyone looking for a new car!

We came into Lundgren Honda in Greenfield and were greeted warmly by Scott Kuzmeskus. We wanted to look at CR-Vs based on some research that we had done on line. Scott sat with us and learned a bit more about us and our needs. He then took us out for a test ride and explained the various features of the car. We ended up buying the car that afternoon. We met Connie Grabowski later on in the process. She patiently described various extended warranty and protection packages.Overall our experience with Scott and Connie was a low pressure, satisfying experience. The dealership and associated service department looked very professional and well managed. We love the car and the buying experience.

Bought a Used Tacoma for $27000 and two days later noticed water dripping from headliner. Brought it back in and they said they won’t do anything about it. Called again and they said they’d have a guy call me to repair it. Haven’t heard anything. Not impressed.

They listen when you talk always pleases the customer. clean throughout even the bathrooms. Office does not smell like tires.

New Car Buyer - great salesman, with a very good supporting staff. Plus an unsolicited rave review of the service department from someone in town that did not know we were looking at a care there.

I would rather go to a dentist and have teeth pulled than shop for a new or used automobile. My experience at Lundgren Honda in Greenfield however has changed my opinion. I was made to feel extremely welcome, appreciated and listened to. My time was not wasted with a lot of sales ploys or trying to talk me into something I did not want. There was no high pressure negotiating needed and it was always left for me to make the final decision. I ended up leasing another Honda Civic Hybrid and was amazed at how quickly my new car arrived. This is my second lease through Lundgren and it wont be my last shopping experience with them. The best part was their sharing in the excitement of my new vehicle and their really going all out to make sure I was totally satisfied. My past experience with their service department has also been just as outstanding. Brian was always very pleasant, professional and everything was done right the first time. I cant say enough good things about this dealership. It is nice to still find a place that puts such emphasis on Customer Service and Satisfaction. I never had the feeling that any of their staff was there just to have a job. They all care about helping their customers and filling their needs. Rick Cramm and Marty Kendrick were still on the job looking for potential vehicles even while I was making my final decision. There were no pressure tatics even after stopping in on several occasions to ask additional questions and test drive a vehicle with my wife. Great job gang and Thank You.

Altho greenfield has a great customer service center and we were planning on purchasing a new HondaI just dont understand their pricingThey say oem parts ( 2 duralast roters and 2 break pads for front of car) witch cost less than 150 at AutoZone and took them less than a 1/2 hr to install cost me 460 bucksParts and labor ....problem is I sat across the st so I know when the car was pulled in and when they were donePricing system is just wrong so I think ill install the rear roters and pads and save 300 bucks ( 1/2 ) hr labor costOther then that great people great service

Dishonest Thieves, Don’t trust the Service Department!!!We made a mistake taking our Odyssey Van in for the 100,000 mi service. They had to put a new timing belt, water pump, tighten the valves and put new valve cover gaskets on. When we took the van in the air conditioning worked fine. When we got the van back $1600 later the air conditioning was broken and rude comments from the service department of, “We Didn’t Break it, but for $500 dollars we will see why its broken!” and “it looks like there is a broken gasket which is about $1500 to fix!”Having had enough of the arrogant rude comments from the service department my wife took it to our mechanic who told us all it needed was a can of refrigerant to fix it and why would they let the Freon out of the air conditioning line?LYING THIEVES!!! THEY PURPOSPLY BREAK IT TO CHARGE YOU TO FIX IT!!!! DON’T TRUST THEM!

Fantastic. Everyone at the dealership is friendly and attentive - the sales people listened to what we wanted and worked hard to complete the deal as simply as possible. Well be back soon...either for another car or just to visit.

Loved my 2009 Honda Accord, but it was time to trade it in. A hard, quick decision....made much, much easier with Marty Kendricks help and reccomendations. Picked the car out on Monday and drove away on Tuesday!! Immediately drove to PA and really love my new 2016 Honda Accord. Thank You to Brian and the service staff for your diagnostics on my former car. Thank You to Connie for arranging all the needed paperwork. And Thank You to Marty for all your help. Needless to say I highly reccommend Lungren Honda of Greenfield.

Amazing service department and the sales department are incredibly knowledgeable and friendly.