Lqk is good but the sales girl Desiree can not comprehend well at all

Bought a wheel and hood on 3/30/21 and was told there was $100 core charge with the wheel. After the core charge it was less than I could find online so I was fine with it. I bring my old wheel in on 4/6/21 and instead of handing me back my money, like any other core transaction I have ever been a part of, I am then and only then told that since I originally paid in cash I would have to have a check mailed to me. I was also told that since they had my name wrong in their system that I might have trouble getting it. So I give him my info and wait. Here we are 2 weeks later and I still have no check. I called accounting and was told that not only was my check never sent out, but they still had the wrong information on file and that I should wait about a week and call back if its still not here. I guess we will see what happens. I needed a few more parts, but if customer service goes out the window the second you have my money then Ill go elsewhere. Just hope I saved someone else this headache.

Getting anyone on the phone is a nightmare. I sat on hold 12 minutes once, before being hung up on. Sometimes it will ring, then someone will just hang up on you. I absolutely hate having to call this place.Edit: after picking up, wish that I could give less than one star. It says they close at five oclock on Google, but when I arrived its been changed to four. I finally got someone to the door to get my parts. He closed and locked it behind him after sitting them outside, and didnt even give me an invoice. This is the last time I will use keystone for anything.

Called in got this guy name Jim Yancy helped me get right parts needed when no one else would and could find them and he searched until he found them on phone for 20 min. Came in to pick them up and got quick greeting when walked in and Danielle greeted me and got me the parts I was looking for.

Excellent service from Jason (our rep) and Carlos! (our driver) Big shout out to these two fellas! Thanks for all you do!

Always great service

We drove 3 hrs to pick up a part and it was FAULTY!!!

My job. Best job ever. Coolest Co workers in North Carolina. Excellent hourly wage

Well of course my review will be great because I work for Keystone as a delivery driver location 130 3845 Appomattox route I really enjoy working for Keystone I just came up on my first year anniversary this jobs me is wonderful I get to meet so many different people and interact with my customers and the satisfaction I get when I go home every day knowing that I serve my customers well making sure that they get there Parts on time and working with them making sure they receive Quality Parts

This is the best place to go for any and every part to any model vehicle you have. The process has fast and all I had to do was place no order and wait about 10 minutes for my parts.

The guys up there are so helpful! I enjoy dealing with them!

Great service the individual who brought my part out Daniel opened it up verified it was the correct part put it in my vehicle for me. The price and service Im extremely impressed.

Always on point. Seldom a hiccup on parts being correct. Parts are usually decent quality.

I work for a local body shop. We buy parts all the time from Keystone and rarely have any problems. Parts are cheaper than the original OEM and fit just as well. Ive been ordering from them for 5+ years. The company has changed through the years. Even with all of the changes there are several people that have been there for quite a while and can help you with random needed parts. I really like working with Travis he is a great guy, honest but always busy. I am giving a four because LKQ parts are pricey and the quality is not always there, but the customer service is outstanding...

Kinda of high but they always have what you need when you need it

They have a young sales girl that attends their shows and throws herself at taken men. This was the second year she was hitting on my fiancé. Luckily he no longer will ever be attending one of these shows and hopefully she will not be invited as well. If you send a sales rep to your shows to represent your company she should not be on the prowl to take men back to her room while on business trips. This girl has no morals and when I pleaded for her to leave my family be she said some horrible things to me that were uncalled for. She showed no integrity as a sales representative for this company and because of that I will not send anyone to Keystone Automotive to deal with reps like this. Especially if they are male.

Way too pricy. The guy in the phone was very pleasant and accommodating. They wanted $120 for a used accelerator position sensor. New ones run around $70 online.

Ok

You want the right parts talk to Cory very helpful and smart

Very polite staff. Very interrsted in helping you.

Do not recommend these place gave me there wrong part. And wants to give a run around on try to return the part.

Good parts but can be pricey. Overall I like them.

Friendly. Was offered coffee was parts ordered was being pulled

Parts in a day! Ask for scott

They can mix any type of paint they mix my 2017 Harley paint

Friendly Employees, and I ordered the part, less than 5 minutes it was up in front. THANK YOU GUYS

Great service!

Great customer services

Great team of people

Very helpful

Clean well,run

If you try to talk to them by phone its impossible! !!!!!!!

Outstanding

Have good materisl and good price

Parts for cars