Absolute rudest staff I’ve ever experienced .. how can nestle roll house ruin its brand having these a$$ bags run one of its shops. Never going there again

No menu but always good

I was greeted by a not-so-warm cashier. We had a hard time communicating that I need a cookie cake on such short notice and in a sense I felt a little uncomfortable. The cake was supposed to be done in 1-1.5h. I came back at that time and it was still not ready. I dont know how to explain it, but the whole experience made me a little uncomfortable.

I tried placing an order for a cookie cake online and website doesnt work and neither does their phone number. SO... I resorted to going up there on my lunch break since its not too far from my job. When I arrived the staff did not look neat, professional, or friendly. Once it was my turn to order my cake, the guy looked at me as if I was speaking another language. He said it was his first day and knows nothing about cookie cakes. I mean how hard is it to write a cookie order? I also asked if anyone else could take the order, he said you can do it online (Which doesnt work). Then I asked him about a phone number and he said I can come up there later when someone is working since he doesnt know the correct phone number. This was a waste of my time and was very inconvenient. They are definitely losing a lot of business. The staff should be knowledgeable and capable of doing all aspects of their job.

Great location, friendly staff, solid coffee, tea, snack selection. awesome back porch garden area. lovely quiet place to suffer a morning after.

I love this coffee shop! Its very spacious with high ceiling, large windows, and its quiet to get your work done.

Staff is very rude and never listen. It would be very nice for a cookie company be polite to children, this one does not understand that concept. This is place that the whole family sould stay away from.

The unprofessionalism I witnessed at this store was appalling. A lady asked for a cookie cake she ordered two weeks ago and the cake was not finished and was poor quality. The girl behind the counter treated the customer rudely, putting her hand in the ladies face and said Bye bye and Just go buy a cake. The lady asked to speak to the manager but was refused. I am astounded at the lack of courtesy displayed by this employee. I wont be ordering anything from this company and their disposable employee!

If you’re supposed to open at noon, and I come at 12:15, you should not still be baking cookies in a dark store. Then when I asked the young man, he very rudely said they’d be open “not til probably around 1.” What?!?!

Scott was awesome in making sure I got my military discount properly.