Cant get anyone on phone locally. I called about my package that never arrived. People who answer are in Philippines.

NEVER have I ever received a package from here when a company uses FedEx to ship.I installed cameras too at the front doorThey will argue that they left itThis site needs to be looked for for internal theft.I understood during covidBut really two years of NEVER receiving any package when FedEx is the delivery. Also spoke to my neighbor who has the same issues with FedExNote: hire people who want to deliver packages

My experience is terrible with this company. My International RN license was shipped to the USA through this company.It was said to have been signed for by me ( wrong signature) now it’s 7days and still nothing. I called Fedex daily and it’s the same story of we are working on your enquiry . This company collected shipping money and now turning themselves into an enemy on my way to actualizing my dream because they refused to deliver my package but keep telling me stories.

Guys, the attitude and lack of care from employees was astonishing this visit. 7 people deep in line and one employee waiting on another to help. Then that employee even argued with a customer that was yelling from the back bay area. I mean really ? You seriously cant blame this on covid either. Unbelievable.

I brought a pkg to ship insured to Texas and the lady that helped me was so cheerful and sweet it made me glad I came to FedEx. I will definitely use them in the future.

Update: they faked my my signature and threw the package at the door and left. The package was supposed to be a secure delivery requiring signature but not for FedEx where the drivers sign on behalf of you and couldnt care less about security. Ridiculous.Absolute worst service. Grossly incompetent at delivering. They keep saying attempted to deliver and make it look like we are not there to receive and its Absolutely BS and lies. This has happened multiple times with FedEx. How do they keep getting away with this? This has never happened with UPS or USPS.

Easy Peasy! Walked in to drop off a couple of pre-labeled packages, greeted by a friendly and professional representative who asked if I needed a receipt and got me out in less than 5 minutes. First time customer and I was impressed.

Next Day 11:00 AM shipments arrive late. Pay extra for nothing.

Stephanie at Old Oak Ridge location has no idea how to operate her computer system and is rude to the point of being gross. Absolutely NO customer service or communication skills and does not need to be behind the counter dealing with customers face to face. UPS has a way better tracking system and actually gets priority overnight packages delivered on time and the customer reps at least act like they care for just a few extra dollars. If you are shipping any perishable goods or using overnight shipping GO WITH UPS.

Very unprofessional, I called to get an update on my package, and the receptionist acted as if she couldnt hear me. It was on purpose, I had just spoken with someone on the same call. I was told they attempted to deliver the package but no one was home although I sat home the entire day with the door open waiting for the package to arriveI will never use FedEx again

Terrible customer service, they be knocking down people mail boxes, lying and misinforming. and they got roaches

Today it’s August 30, 8.49AM. This Fedex location is supposed to be open at 8.30AM and it’s still not? What the hell is going on?

I ordered a phone from a company and I ordered next day delivery, for which I had to pay extra. The phone was not delivered that day & I had spoken to several representatives. Only one told me that there was no attempt to even deliver this package.

Called because for 2 days now when I check my tracking it says FedEx has not delivered my item because an adult has not been there. My door has been open the last 2 days I was outside for 1 day and I know for a fact they have not shown up at my house. I called and no help was told to go online and redirect the package.

A driver from the Greensboro center, delivered $4,000 worth of items to an incorrect address. I was informed of the the address it was “delivered to” and come to find out, it’s not a real address. I have camera footage of the driver driving by at the time the package was “delivered” but he never stopped. I have been in contact with FedEx 23 times and they’ve not done a single thing. Absolutely sick. I’ve been told I’d be communicated with, then I get nothing. I don’t understand what’s so difficult about questioning the driver where $4,000 worth of items went, especially considering there now will be a claim against them. I called them to tell them he didn’t stop, and yes it’s a he because I physically saw him on top of my camera footage, and they didn’t alert dispatch immediately. They have proof in their own system that the driver didn’t deliver these correctly and yet they haven’t reacted. They have no idea how critical these items are for me to have immediately, which is why they were shipped 1- day. Not the first issue I’ve had with them and definitely hear quite often about packages going “missing.”

Nice staff. Easy in and out.

If there were zero stars, that is what I would select. FedEx needs to be held accountable. Today I was to receive a package of which contained medication. I payed for overnight shipping. I waited at home all day. They claimed to have attempted delivery at 11:21 a.m. I had my door wide open and I was waiting, the delivery driver never attempted and it was a lie. Then I was just told they attempted deliver again at 2:29 p.m. Again, I was at home with the door wide open, the delivery attempt was again a lie. Now, I am on the phone and they claim they can do nothing about it. This is unacceptable.

Sales person was very helpful and polite

DO NOT SHIP WITH FEDEX I paid 56.79 on February 19th for overnight shipping on a license plate. It is now March 2nd and it still hasnt arrived. When I contacted customer service about the delay they had no response other than an increase in residential shipping. I inquired about a partial refund and was told that FedEx has suspended all company policies, including their shipping policies. I have been cheated and Im sure Im not the first. As a FedEx customer of many years I am disappointed to say I will no longer use their services.

Quick and easy! No waiting. I didnt have to touch anything either

Quick fast and easy they scanned my package in the day I needed done right not like 2 drop off locations for fedex in Reidsville that said they would ship them out for the next morning though and I couldnt wait another for my package to get scanned in by fedex so I drove 35 to 40 mins out of my way to get to the fedex off of old oak ridge rd

I wish I had more control on who delivers my packages. Because FedEx would be out.

Ive had 2 separate packages supposed to be delivered by this facility one got lost. And the 2nd keeps getting pushed back because they cant fit an envelope on a truck! This facility is trash

The woman behind counter (I forgot her name) was awesome, helping me get a return ticket printed! A heavy item (they had a dolly for use! Wow) I was irritated because MAPS said another location and I was pressed for time, but she was so nice, I stopped being mad at MAPS!

The people who work here are super lazy!!! And they need to be fire!! Immediately!!!!!!

If I could give zero stars I would. My package was held here for a week despite it being sent Priority Overnight. When I tried to pick it up from this location the lady in the front was rude. Never using FedEx again.

Lady running store is very helpful

Simply put: THE BEST Federal Express distribution center in the Triad; period.

Excellent service

FedEx is such a joke. Been raining for 2 days and they trench my yard. For the 2nd time! Amazon, UPS, DHL and even my USPS mail lady driving a minivan from the passenger seat can back out of the driveway. But not FedEx. I should mentioned they’re doing some free landscape work for My son who lives on the same street where they ran over a big section of new pavers and such he had just put in

TERRIBLE SERVICE! First of all, the address of the place I was supposed to pick up the package was wrong. Second, once I got to the Fedex Office they said the waiting time was 30 minutes.Im paying for this service, UNBELIEVABLE

Horrible place was supposed to have my packages delivered today and then I checked the tracking it lied like it was attempted delivery then I call and the customer service so rude I been calling for 4 hours no one never called back they kept hanging up on me and then I was home all day no one never showed up and still can’t get the problem resolved I’ve never seen no fed ex like Greensboro nc wish it was 0 stars

Went to hub to pick up package told by customer service i could pick it up at the hub. drove from out of town. went to 3 separate buildings. said i could not pick up it was at the hub. and they were very rude for no reason. went to hub again. no help. very rude. never do business with them again.

The customer service at this location is atrocious. They are not inviting, refuse to assist with packaging, and did not want to inform me of prices for boxes. I use FedEx all the time, and I was shock at the horrendous customer service. I left immediately, and the cashier was quick to say bye... as if she was annoyed and was glad that I was leaving. If i could give zero starts I would... #shocked

Convenient quick drop off hub.

Staff always makes you feel like you are putting them out... use a different drop off if you can.

Associate very impersonal!

The lady who took my my order in Greensboro, NC was very nice, polite, and laughed a lot. I enjoyed doing business with her. She was intelligent and knew exactly what I wanted. She deserves 5 stars!

Workers easy going real helpful

Delivered my package that requires a signature to the wrong place twice. Was called and asked to pick it up myself over an hour away. Drove all the way to the hub in Greensboro, NC to pick it up but no one could find it. Was told by the manager that he would personally deliver it to me today on 9/29/2020 by 4:30 pm at my place of work. Never happened. I am now filing my complaint with the BBB and filing a police report.

The rudest customer service Ive ever dealt with. When I expressed my dissatisfaction I was told to take it up with corporate.

Fed Ex has yet to deliver a package that should have been delivered 5 days ago. We were told it was at the hub. We told them we would pick it up. After driving 50 miles round trip, we were very rudely told that the package wasn’t there, but out for delivery with thousands of other packages (as theyve been telling us for 5 days, now.) The employees in the Greensboro store were the rudest people I have ever encountered. I also witnessed them treating another customer rudely. I hope that Fed Ex is able to find some more polite employees. There’s a right way to treat others, but these women apparently never learned that. This is the kind of treatment that deserves 0 stars.

Only allow 3 in and are terribly slow. Its cold outside.

2-day delivery is supposed to take 2 days not 10 days!

Trash company. Said my package was out for delivery then at 8:01 pm changed to pending back at Greensboro. Nobody updates shyt properly. They lie about location and delivery dates. Don’t use Fedex people. They suck. They’re worse than buying shyt from China

I will say S..... is the most professional, kind and hard working person at Fedex Ship Center. I have know her for over 10yrs. She always greets everyone.

Send it by pigeon first. Knuckleheads received my package in Greensboro for a real-estate closing on Friday at 7am . Its Monday at 2:15 pm and they still havent delivered it.

The FEDEX Counter person was very polite and helped me try to resolve my return to a 3rd party shipper.Unfortunately for me, the 3rd party sent the wrong shipping label.

Had to drop off a couple of packages here several times and never had a problem. I was in and out within a couple of minutes

Today is Saturday. I sent my package on Tuesday. It is an overnight shipment. 4 days later it still sits in a storage container, allegedly. DO NOT USE FEDEX! First and LAST time customer here!!!

Was told by customer service to pick up package at greensboro hub made the trip from out of town. employees would not help. first place i went said could not help. computer said package was at hub. went to hub they were rude and no help. one manager said go back to first place he would call. did not call they were no help and rude again. the people i dealt with the most rude could care less attitude i have ever seen. if they worked at my business i would fire them all. this happened 12-31- 2019 between 1:30 ande 3pm. will never use them again.

Go UPS. Whenever FedEx screws me over I leave reviews at their physical locations. AVOID

Theres nothing I despise more than lackadaisical employees.1. The driver didnt leave a slip on the door so that was somehow my fault.2. The counter rep was adamant that he was NOT going to move from his post to locate my package.I had to reach out to customer service a third time to get a control # that the counter rep insisted was not correct.If customer service is not your forte, then you should find something else to do!

They decided not to open today. 1 25 2021

Expensive, but fast and friendly service, and reliable shipping.

My friend works here

They take sooo long to answer the phone I stayed on hold for and he and still is on hold

If anyone here is making a negative review for this station, don’t blame the front line employees. It’s all upper management’s fault. The senior manager and district manager are both old and ready to retire. They just sit in their ivory towers and bark order’s when they have no idea what’s really going on. They are verbally abusive to their staff, and threaten their jobs constantly. This is the only motivation this staff has to do their job. So next time you have a complaint about this place, call the corporate office and tell them about Todd Dimaria, and mark mundy being massive failures as leaders.

Worst Delivery service .. they are holding a package for 4 days saying the bussiness is closed,, and they will not update calling

Great service an information!

Great customer service, thank you

They said they came to house to deliever n left a slip. Noone showed up. Came here to pick it up. Its not there. Its in delivery truck apprently. Cant check it for me becaz their system down. Cant take msg or anything.

Always good service. Very efficient staff.

By far my preferred shipping method. This location has also been pleasant and staff is courteous and has always moved expodishisly for me.

Will deliver on time ... If time sensitive ... It will be there ... 🛫👍

Good service reasonable staff and affordable prices

Very bad service a one year old can do better work

Always a pleasant experience. Sometimes there is bit of a line, but staff are attentive and work through it quickly. This location can handle both FedEx Ground and FedEx Express shipments.

Always have a terrible experience receiving FedEx package. A nightmare to deal with, say they will call you and never do. Leave the package in limbo for 20 days. NEVER USE FEDEX

I love that FedEx dont leave your package at your door if youre not home. Great delivery system!

Had to go to 3 different locations just to scan e label for shipping, only one location was equipped with special scanner the 4th one and it was the furthest away...do better FedEx

The guy on the front desk is so damn rude. He acts like its our fault that he have to work. He seems to hate his job. No customer service, no kindness.

The retail location is on point. I had a package that was listed as non redirectable and ended up having it redirected to this location. the whole process took me 3 days and about five phone calls to get it straight but I eventually prevented them from having to return it to the sender. So this is more of a comment at FedEx directly - what everybody know in customer service whats your policies actually are and dont tell people that they cant have their package redirected when eventually after enough phone calls and complaining it was redirected.

It was sad, there was only one person and she was having trouble processing shipments. She needed help.

I worked for FedEx in the warehouse and hurt my back moving those heavy boxes. I have serious back pain to this day. They didnt even care when I told them I hurt my back. They acted like I was just being weak. I hate FedEx I hope they get turned under. They should pay me for this. It hurts so much.

Staff is very friendly and clean center.

Work

The lady is NOT friendly. I am only one i. Store and I still have to wait.

Refused to help us locate our package. Finally located it and told us he would hold it. Returned to sender the next day. Staff here are a joke.

This is where you go if you need to ship overnight

If I could give negative stars I would. HORRIBLE CUSTOMER SERVICE!!! LIED TO ME, and STILL wont tell me where my package is. I will be contacting my local news station as well as the corporate office to file a complaint!

Hiring process is rediculously long. I do not recommend this location at all.

The automated phone system sucks. It never understands me. I spend 10 minutes just trying to get to a person and it never happened. If i was not using someone elses account to ship, id go to ups. Get with it.

Least reliable shipping company of them all

We love this location. Customer service is amazing.

Do a lot of shipping and the crew at the old oak ridge office are the greatest they make our shipping soo easy and are extremely pleasant at all the times I am there that is every day.

Why does 2-day shipping take 4 days? 4 days since the package has been in their possession. Is that normal?

Fairly easy to get to and easy to access.

Love this PLACE

Friendly and helpful

They gave me all the information I needed

I never knew this place existed until I was told about it. I guess word of mouth is enough.

They were friendly, and the service was great..

Adequate service but fare charged significantly higher than quote provided on website. Ludicrous

Quick and easy great service

I was treated very hatefully, when I tried to drop a package off that was not taped up. I told the lady that I thought that they would have tape but she looked at me like I was crazy and told me I needed to buy tape. This was my only time last time Ive been in there.

Easy and great fedex location .

Hard working and knowledgeable staff.

The agent that helped me was very nice. I couldnt pickup due to shipper requirements, but it was really one of the best experiences of not getting what I wanted/needed.

Quick service