As a Marylander, they to fully explain, not leave nothing out when speaking of what has to be done and price to a me...,not to be sounding rude. John did as I asked I appreciate that. sometimes women get handle differently.The Atmosphere,was good, Associates friendly and professional I love that.(,one thing I was not satisfied with the car wash it left speared marks (water,) onparts of my c.i will always highly recommend Brittain Chevrolet.Bless and stay safeThank you. John

Great service and very fair. Cain did a great job getting me the truck I wanted at the price I needed.👍🏻👍🏻

Wait again for over an hour and only did part of the job. Will definitely be finding a new Chevy dealership to service us. And not keep us on hold for over 10 minutes just to avoid the phone call.

Ive been going to Heritage to get my oil changed for years. not good with appointment set one up would be there for 2 hrs or so.My daughter told me about yall, the service was great just like she told me .. Charlie was awesome and kept me informed. I will defently return.Thanks Charlie

Highly Recommend!I recently purchased a vehicle (2016 Yukon XL 6.2, NOT from Britain Chevrolet) and shortly after purchasing it was noticing some irregular shifting in the lower gears. Since its a GM I started shopping around different dealerships to see if I could get it looked at and not have to sell a child in the process... Britain actually performed the transmission flush for $200 less than another dealership I had inquired from, so I took it to them!I will say, the customer service has been top notch to work with. Very friendly and outstanding pricing for service to my surprise.I was a little unsure of it still not working quite right and ended up taking it back a couple times to make sure. They went above and beyond to ensure that everything was working properly, by doing a few additional things to ensure that I was completely satisfied with the service!If youre looking for a dealership that will do everything they absolutely can to make sure that youre 100% happy with their service, take it to Britain. Ive been very impressed and theyve earned my business for the future!

I had gone for a transmission flush service and even though they took a bit longer then I would have liked to do this service, I appreciated how they kept me informed on the process the whole way. Then when I had a break down a few days later related to the transmission, they came right out and towed my car, repaired it and even personally delivered it to my house for me on a time that best worked for me and my overnight schedule all free of charge.

I have heard so many bad things about buying a car from dealerships that I never wanted to do it. After my experience with Taylor and everyone at Chevrolet I definitely will be back. They were so amazing and so so nice. I liked that they dont push, they are very honest with you and just down right nice. Which again Ive also heard the worst. Taylor thank you for helping me buy a car for my family. You Rock!!!

They were very helpful bringing me home and picking me up when Truck was finish for recall air bags. Charlie was great, thanks

I called to set up an appointment for some work to be done on our Cadillac. The gentleman in the service department was very kind and helpful, and explained what he thought was going to need to be done before I committed to anything. They got the work done for me as soon as the parts came in and were very communicative with me once the work was done. I would definitely recommend their service department!

Im a very picky customer and they took a lot of time to get me exactly what i asked for. The buying process was easy and no haggling. It was all around a great experience.

By far the best car buying experience that I have ever been a part of. Friendly, knowledgeable staff, who had me in and out of the dealership in around an hour.

Jeff Blain is outstanding! Jeff guided me thru the process of ordering a 2021 Corvette. He was always available to answer questions and make suggestions to me! This a great Family owned business !

While we don’t normally go to a dealer for an oil change, there was an issue that needed addressed from a previous visit.Everyone was very kind and courteous, the issue was resolved, the oil was changed for free and they even gave her a bath! It seems that these are a couple of the free perks you get when you purchase your car here. Awesome!We’ll definitely be back!

Service experience was great. Great people and attitude. But they couldnt seem to make my truck act up so its not repaired.

Charlie in service was awesome! I appreciate the text updates and friendly service. Made a frustrating situation with the tire going bad (bad belt), but they replaced the tire as still under warranty. While I was there got the truck serviced and couldnt be happier.

Best experience I have had buying a vehicle. Josh did a great job walking me through the process and what really i pressed me that the couple of times he didn’t know the answer for sure, he went and got the answer. Too many salesman I have dealt with guess or just make one up. Awesome job Josh!

Loved our experience!! Comfy areas to wait also with kid playroom too.

No issues at all. They had lots of other work but were happy to get me done. Charles was great and kept me posted as things went along.

This is our second time to buy from Britain Chevrolet and it wont be the last! They were all very welcoming and we got exactly what we were looking for without ever feeling pressured or rushed. Everything was explained thoroughly. Kelly patiently helped us make the best decision regarding financing, going through the various options. Kain, who sold us our new truck, was great! Highly recommend this dealership.

Always attentive, courteous and quick. Wouldn’t do my service anywhere else.

Excellent service. Super nice folks! Great communication during my service experience.

Everyone is very friendly and knowledgeable. Very happy to find a good service place not far from home.

Things were completed in a reasonable amount of time. They were done right and efficient as far as I know.

Great place, awesome staff. If youre looking for a Chevrolet or Cadillac, shop here first.

Ricky took great care of the family and I twice! Awesome group of folks to deal with !

Ive bought 2 trucks at this dealership and they maintain them to peak performance, Eric was in my opinion far exceeds professionalism in handling my service needs, keeping me aware of issues . There has been other advisors there, but no longer, which still did excellent work, and greetings by staff, service technicians. Keep up the great job! Robert

Highly unprofessional and rude. Clearly trying to hide key details during the sales process rather than being up front with the customer. Lots of more reputable dealerships in the Dallas area.Edit - Additional comments following the response from owner - I find it ironic that you mention the truth as opposed to what we wanted to hear, when my original comment spoke of the attempt to hide details during the sales process. That response feels like an attempted jab and strangely defensive, when I never claimed that we were lied to. I claimed that details were being hidden during the process. Specifically, the proposed interest rate that wasnt disclosed to us until we were moved to the finance department, long after a credit check was complete, monthly payments were being discussed, and despite us asking repeatedly. Rather than answer that question, we were left waiting, and then eventually moved to the finance office. At which point, we needed to ask yet again, as documents were being prepared, to actually be told what the rate was.Please also note that Im not even complaining about the rate, it was simply higher than what we were willing to agree to. We could have all saved ourselves substantial time by your employees disclosing the rate at a reasonable time in the sales process, rather than clearly avoiding the topic until final paperwork was being prepared and likely either hoping we wouldnt pay attention to the details or have our heart set on the vehicle and accept the terms despite the propose rate. From reading through additional reviews, this does not sound like the only concern your potential customers have expressed about the approach of your finance department.I hope I misinterpreted the truth versus what we wanted to hear comment, as that would otherwise seem to support my initial comments around the unprofessional and rude treatment we encountered.

Great service, took my suv in for some repair to lift gate, was told it would be 2 days for them to even look at it, got a call the next afternoon that it was done and ready for pick up! Charlie was my service rep!

The staff worked very hard to complete the work needed in spite of being very busy. They handled all my requests and completed 2 recalls I was unaware of. I appreciate their initiative and diligence.

We went there with a goal in mind and they bent over backwards to get me in the truck I wanted. This is my first ever new truck and Im loving every second of it.

I had the worst experience with my visit today. I called up to make an appointment about seeing a vehicle that I found online. I made the appointment and got an email confirmation with my appointment time. I had the sales representatives number (Liz Bowman) and texted her to tell her I was on my way and would be there. I drove the hour and a half to make it to the dealership. They pull the truck up for me and let me take it on a test drive. When I got back from driving it I was told there was another buyer there that had arrived 30 minutes before I did and did not have an appointment to see the vehicle. I am very disappointed with the way this dealership does business and would recommend anyone but them. I drove an hour and a half to be told the vehicle was being sold and had absolutely no clue there was another buyer.

I have just purchased a 2021 Crew Cab Silverado from Britain Chevrolet. This was my first experience with the dealership sinve it was Grady Chevrolet. I had one of the worst buying experiences ever at Grady Chevrolet and although I knew that it had new ownership, I had never again wanted to go back. However, I am delighted that I did, because I had one of the best car buying experiences ever in my 76 years.My salesman was Brian Schultz and I can not recommend him enough. Brian will listen to you and then strive very hard to deliver exactly what you want. Brian values concerns as well as what you think about both him and the dealership. He wants you to be completely happy with the vehicle and to understand how to operate all of the bells and whistles.Not only did I have a great car buying experience, but I also have made a new friend. Friends look out for one another and I know that Brian will take care of me on behalf of Britain Chevrolet.

I don’t write a lot of reviews, but when I do, it’s because I received exceptional service. I’ll start with my first contact, Jeff Blain. I had been trying to order a new Chevrolet c8 corvette. Short supply, higher demand. And I wanted a convertible c8. I kept hitting roadblocks, until I spoke with Jeff. He was very low key, very upfront about the entire process and assured me he could get the exact car I wanted. This was in February of 2021, I reviewed my order with Jeff and made my deposit and now the wait was on. It takes a while for all of this to take place. Long story short, setbacks happen, parts shortages, plant shutdown. Still Jeff said stay calm, it will get built. Finally in the first week in July, it was built, now delivery time. The car finally arrived at Britain and Jeff sent me pictures of it on the truck. And then off the truck and finally the words I had waited to hear since March of 2020, you can come pick your car up on Thursday.We went to Britain on Thursday and were met by Jeff on the showroom floor with my C8 convertible in Torch Red sitting there waiting for me. And you know what, it wasn’t just Jeff Blain that had gone above and beyond, but the entire dealership was so excited and happy to have us as customers. Everyone we spoke with was so nice and friendly. Mr Britain even came out to greet me and thank me for purchasing from Britain.Great experience all around. I will say without hesitation, if you are in the market for a Chevrolet or Cadillac product, go to Britain in Greenville, TX.And and ask for Jeff Blain.

Britain Chevrolet are usually pretty friendly and professional however the only issue I had with service this time was with repairs of a door handle for me, I was told it was a 2hr job that turned into 6 hrs. I was only going to take the morning off from work for the repairs but ended up taking the entire day. I was never given an update about my car being in service longer than expected which would have been nice to know so I could have informed my supervisor. A rental car was not offered but a courtesy ride was given to me to my home. Im not sure what happened this visit because usually I would have given 5 stars but unfortunately this visit gets 4 stars

Bought our truck there and the salesman was very friendly and helpful. He wasn’t pushy either. We later that took our truck to get a door handle fixed and get running boards added and they worked us in and get it taken care of the same day.

Dropped off My 2019 Corvette Grand Sport for oil change and service, which was completed by that afternoon when I wasn’t expecting it until the next day. Thanks for the great teamwork to get the customers vehicles back to them quickly. Brian A.

They were able to get my car in fast and very nice when I dropped it and picked it up

Experience was good. Vehicle was still under warranty. Service seem to be excellent I’ve had no issues with the vehicle so far. They gave me a loaner car to drive while mine was being repaired. Thank you.

I was very dissatisfied with my visit today. My grandson made an appointment to see an advertised F150. He spoke to Liz and told her we would arrive at3:30 pm, which we did. We took a test drive and were prepared to buy the truck. We were then told that another customer had come in just before us and the vehicle was being sold to him. I found this to be a very poor business practice since we drove 1 and 1/2 hours to Greenville and had an appointment e the other buyer arrived. I don’t think any other dealership would have treated us this badly.My grandson left extremely disappointed

The service department was very professional and took care of the recall issue quickly.

Everyone was very friendly and helpful. Didnt feel like I was just a number

A little pricey for all the services we had done, but Mark in the service center was great. He was personable and kept me up to date. He did pre-price our service, so no suprises there. They did a good job.

Eric was my service advisor and he did an excellent job with my vehicle. Great communication and fantastic customer service. My vehicle went in by appointment and was ready when promised.

Service department did an excellent job taking care of me and did a wonderful job fixing my vehicle! Thanks a lot will be calling them again with my next service!

Renee approached us as we were walking the lot wanting to know how he could help us, I said you cant today as we are just kicking some tires but then my wife asked him numerous questions about the differences in the Traverse she wanted a white so he takes us over to a Pearl white and after a test drive so much for kicking the tires. Im not sure if it was Renee friendly laid back attitude or the friendly sales manager Dwayne but we did end up at the finance office of Kelly. Kelly had all the paper work in front of him and explained everything in detail along with some different options and like Renee and Dwayne, Kelly was also laid back and a friendly person. Before we left and shame on me as I forgot his name but the man who runs the dealership for Mr. Britain stopped me introduced himself and we had a nice chat. This was the first time in our 40yrs of buying a car that we had a pleasant experience, so if your looking to buy a car you should give Renee a shot at Britain Chevrolet Cadillac.

Staff and tech were top notch. The facility management is poor. I went to the restroom after arriving and notified the front desk clerk there were no hand towels. An hour later I started my scan and used the restroom again and there was still no hand towels. I mentioned to the tech there were no hand towels. An hour later when I finished my scan, there was still no hand towels. I mentioned it again to the front desk clerk on my way out. BTW, there is a sign on the door of the rest room to say it is serviced several times a day due to COVID. I doubt it is serviced at all. So, if you go here, bring your own hand towels and toilet paper. And, they also have a shortage of blankets so bring you own one of those as well.

Had my oil changed on my 2009 Silverado. Would recommend this Dealership to anyone.

Friendly and courteous. Completed sooner than expected

The prices online did not match at the dealership but the sales team went above and beyond to meet our needs and get us the price we needed in the end! They were patient and kind as we had our little one with us, I would definitely purchase from them again in the future

Charlie in Service Department is great.

Worked with Ricky and he was great! Very friendly and knowledgable! Was a good buying car experience

I can’t deal with the receptionist she’s hateful I asked her about something and she rolled her eyes. but I do recommend buying a car from this place. Just need a nicer receptionist tbh

When I first walked in it was like walking into the Christmas season itself. Never have I met people so gracious to help you. I swear I would have bought 5 cars if I had the money. Merely because these are the kind of people you want to see do incredibly well in their field. If I try to haggle the price down, I’m taking money out of the pocket of this sales person who has earned every penny by how he’s treating me. Instead of me vs the dealership, it felt like my sales person was going to bat for me. I trusted him. Every car I buy will be from Britain Chevrolet. AND I LIVE IN NASHVILLE! 10 hours away!

Very friendly and helpful. Great prices. Brian was a really good salesman

Took care of the warranty repair quickly and explained everything well.

Friendly Staff. Easy deal. Great experience. Would definitely return.

Eric Domagalski is always so helpful. He is one of the reasons that I drive to Greenville and call Britain our dealership.

Charles was very helpful I am so very nice I was trying to go the extra steps for me on anything I needed and I appreciate him taking care of the vehicle that was there because it has significant an emotional attachment to me and he understood

We had a great experience from Ricky Fitzsimmons who was a fantastic sales person to finance. Everyone was so helpful and accommodating to our two toddlers and we LOVE our new 2021 Tahoe.

My overall genuine experience. Place was really friendly and worked with you really well. I dont know if Edgar still works there but he helped me with a lot. I had a 2015 Chevy Spark that kept breaking down on me. It got stuck in my parking lot and I was done with the car. They worked with me on getting someone to my location to get it to move again and took it to the dealership to trade it in. Although I went to a Chevy dealership I ended up leaving with a Nissan. They have a really nice selection of used cars and I love my new Nissan. Ive had my Nissan for almost 6 months now with no issues at all. All of staff was friendly and any time you walked in they asked if you would like some water which I thought was funny but it was really polite. My only complaint was the difficulties with paperwork. There were complications with it, but they were able to work around my schedule, and I was patient as they were with me since I had to come in a lot. After all the headache paperwork out of the way, looking back my experience there was really nice. I recommend coming here if youre looking for a car.

Ricky was great to work with and all was handled smoothly and without a hitch. Taylor took care of getting all the documentation together and we were not there nearly as long as it normally takes to purchase a vehicle. Plan to be back for another vehicle soon!

It was a great experience, the salesman was friendly and courteous and the people in finance went above and beyond to get us into our new car .

I have brought my 2019 3500 had dually in 3 times for warranty issues all separate problems. The service guys at Britain Chevrolet. Are top notch. My father in the business in Illinois. 50 years. You guys put his Ford dealership to shame. Congrats

They have always taken good care of us. But I have to say this last experience was impressive. Had us in and out quickly! Thank you and God bless.

Excellent and fairly priced service. John Montelongo keeps his customers informed throughout the day and delivers on time.

Today we purchased a truck from Britain Chevrolet and felt like a review needed to be written. After dealing with several dealerships in the last 45 days which reminded me of how much I disliked car shopping, I found a truck on Britain’s site that I was really interested in. From the first call to them I felt like they would do anything to warn my business. My wife and I decided to make an appointment and make the hour drive from McKinney to see the truck. The first sales professional I spoke to was Elizabeth who assured me the vehicle would be there when we went to see it which was refreshing after another dealership sold the truck we were interested in and failed to call us saving us a trip. Upon arriving at Britain we were greeted by Josh Morton with a smile on his face and genuinely glad to have us there. Without skipping a beat David Simpson (General Sales Manager) cake out of his office to welcome us and ask how our day was going.The truck was out front ready for us to look at which by the way is the cleanest used vehicle we’ve bought. We truly amazed at the condition of the vehicle and how accurate the description was on their site.We decided to buy the truck and thought the process would be long and stressful but it turned out to be the best experience car shopping we’ve had. At no point did we feel like we were being pressured to do add extended warranties or anything else. The entire process took about and hour which honestly felt like 15 minutes due to the hospitality of every person there. The entire team at Britain Chevrolet has earned a lifetime customer.I wish we could give them more than 5 Stars.

I have been coming here for about 3 years and everytime I come the experience is exceptional. This location stands behind making sure each customer is handled in the highest regard. Great service!

Any time I come up there Eric always takes great care of me make sure everything is completed to my satisfactory.

Great people to work with. I like a dealership that treats me like family!

Fast and reliable service. The staff was friendly and professional.

Everyone I came in contact with was friendly. The service was done expediently and to my satisfaction. I didn’t get the gentleman‘s name that works immediately to the right of my case manager, but he helped me without question or hesitation as I arrived before my service manager came on duty. John, my service manager, then took care of keeping me informed and was responsive to my needs.

John in the service department was wonderful! They took great care of everything and kept me well informed!

Kain and the whole staff were wonderful! They made the whole experience very easy and welcoming! They do business the right way!

I want to give Britain Chevrolet a great review and also a special thanks to Charley who did an excellent job on my Vehicle.

My service writer Eric and mechanic Eric both did an excellent job

Did not feel I was being listened to. Not sure of the “experience level” of the department. Had an appt. at 9:30 and was there T 9:15. At 1:00 I went and ask on status - “it’s been dispatched to a service tech”? So wonder what was going on the first several hours. They are really nice - they need to know how to set customer expectations. Most of us don’t have all day to not have a vehicle.

Very good at what they do. Pricing was great and, they worked hard to get me an even better rate then we discussed for financing. I would give them 10 stars if I could.

Got our company vehicle repaired and back on the road quickly. They saw the oil change was due and took care of that also while being serviced. Professional friendly and fast. I would recommend Britain Chevrolet for your service needs.

EXCELLENT service as usual. Have never had anything less.

This is THE DEALERSHIP to buy from, and specifically Jeff Blain, for anything Camaro or Corvette related! Ive purchased a lot of new cars over the last 30 years, and this buying experience was hands-down the most enjoyable. Everyone at the dealership was friendly and I felt like Id known them for years, even though I had only met them that one day. Bought a 2020 Camaro SS 1LE and six months later still get excited every time I start that great V8!

No service center or dealership has matched what I’ve gotten at Britain Chevrolet Cadillac. They are always friendly and take care of me quickly. No long waiting and no sales recommendations for anything I don’t need.

Eric was awesome. Got me in early so I could get to work on time and really explained everything to me about what I have coming up as far as maintenance on my vehicle. Couldn’t of asked for a better service advisor.

Easiest and most pleasant experience ever buying a car. Everyone was very helpful and did an excellent job making it a fast and wonderful car buying experience. Would highly recommend

The best car buying experience I have ever encountered. Great deals, warm & friendly staff, no gimmicks, shady tactics, or pushy sales staff. My experience today surpassed my lofty expectations based on online reviews.Well worth the 3 hour drive and based on my experience today it would be worth a 10 hour drive for this kind of customer experience.Big thanks to Max and Nick!

Would highly recommend Britain Chevrolet, service department far exceeds expectations.Mechanic Eric Hodel is experienced far beyond his years, does impeccable work who is an asset to Britains.

Appreciate your help.

Easy to make appointment .... all worked performed .. no issues at all

Very friendly, willing to work with you, and quickest buying experience, we were in and out in 1 hour 50 mins.

Mr. Flores in repair center/customer service was very nice and helpful with our recall issue on 2015 Sierra. We schedule repair took in and was done same day. Plus I told them I was having issues with my key bob and they replaced battery for free. I highly recommend Britain Dealership in Greenville, TXRosa & Marco Garcia of Farmersville, TX

Ricky was awesome! He was not pushy at all and help me find the exact vehicle I was looking for

Eric the service manager and Eric the mechanic were both very friendly greeting and helpful. Eric the mechanic came out and personally greeted me and assured me they would take good care of my camaro SS. I’ve had several vehicles get serviced at different GM dealerships and have never received such great customer service. Eric the service manager answered all phone calls, questions, and was extremely personable. Will definitely be returning.

Was a lital wait but its ok

My battery was not charging. I called Britain for an appointment. I arrived on time and they replaced the battery after diagnosing a bad cell. They finished 2 hours ahead of schedule. Well done, Britain Chevrolet!

Pleasant experience. Worth the drive from Dallas.

Man I cannot give Britain Chevy enough stars. It started 2 years ago when I got a flat tire and managed to limp my car to this dealership. My car wasnt purchased from there, heck it wasnt even a Chevy or GM vehicle, and they helped me. Id never stepped foot in there before that day and they helped me like I was a family member. I got a new tire and refreshments while I waited. Since that day my family has bought at least 4 different vehicles from them. We keep coming back because I truly do feel like family there. There is no pressure to buy something you dont want. I will be back many times and I will continue to recommend Britain Chevy to everyone I care about. 15 stars!! Great people there.

Very friendly and took care of my ZR1for my appointment. Clean waiting area.

Wonderful products... Great service and parts departments. Sales dept very helpful as well.

John was very helpful from the time we dropped it off to the time we picked it up! Kept us informed and even called with good news.. The day after we left we noticed an issue again, but, I have already talked with John and he is gonna get us back in to see if they can figure it out and get us fixed right up! Thank you!

Mark and team were excellent! We were from California through Texas when our Chevy Suburban broke down. Mark was super friendly and hospitable. He was able to get us back on the road within an hour and half, and inexpensively! He also helped with our 2nd car’s banged up mudguard. We are so grateful for Mark and his team!

Had problems at the shop but JD quickly addressed the problem. Good people.